Telstra Gateway Max User manual

Fold out to get started
The spectrum device and TM are trade marks & ®are registered trade marks of Telstra Corporation Limited,
ABN 33 051 775 556
You can get access to more help
by using one of the following:
NEED
MORE HELP?
telstra.com/help
crowdsupport.telstra.com.au
Phone [phone]
Telstra Wi-Fi
Maximiser™ App
Telstra
24x7®App
Getting online with the Telstra Gateway Max
01 Set up your Telstra Gateway Max
02 Connect to the internet
03 Connect your computer / devices
04 Connect your phone
05 Troubleshooting tips
06 Managing your Gateway
OVERVIEW
Wi-Fi security card Power adapter
WIRELESS
SECURITYCARD
WI-FI
SECURITYCARD
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qÉäëí ê ~uuuu uu
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WHAT’S IN
THE BOX
To set up the Gateway, make sure you have the following:
●Telstra Gateway Max
●Wi-Fi security card
●Power adapter
●2 x Ethernet cable
Telstra Gateway Max
Telstra Gateway Max™
QUICK START
GUIDE
05 TROUBLESHOOTING
TIPS
Connecting to your Gateway
If you are having trouble connecting to your Gateway, make sure that:
• You double check that all cables and cords are firmly attached to your
Gateway and NBN Connection Box
• The power adapter from the kit is connected and the Gateway
and NBN Connection Box are both turned on.
If you still have trouble, try restarting your Gateway and computer/device
by turning them off. Wait 10 seconds, before turning them on again.
If you hear a busy dial tone or there is no dial tone
Turn the Gateway off, wait 10 seconds and then power it on. Allow up to 3 minutes
for the Voice light to turn green and check again for a dial tone.
Can’t find your Telstra Broadband password?
Go to www.telstra.com.au/password to retrieve or reset your password.
Advanced troubleshooting
Further troubleshooting tips for your NBN connection box and your Gateway can be
found in the included NBN Guide.
Still need help?
If you are having problems connecting after trying the above steps you can
choose to contact your Case Manager on the direct number they have provided, or
alternatively, you can contact us on 1800 834 273.
Using the Gateway control panel
Use the Gateway control panel to manage and customise your Gateway
settings. The control panel can be accessed from any device connected to
the Gateway. To access the Gateway control panel:
1. Open a web browser on your computer/device.
2. Enter the URL telstra.gateway/ or enter http://10.0.0.138 to your browser.
Useful control panel functions:
• Use Parental Control to protect children from inappropriate content,
and restrict internet usage.
• Go to Wi-Fi to change your Wi-Fi Network Name and Network Key.
Online tools
To download tools to assist with managing your service online, please go to
www.telstra.com/welcome.
06
MANAGING
YOUR GATEWAY
If you need extra cabling
If you require help with extra cabling or you would like phone sockets on your
wall to be connected to the NBN, you can book an appointment with a Telstra
technician by calling 1800 834 273. Charges may apply.
Ethernet cable x 2
PR799QGTE2-N QSG_Telstra Gateway Max 12pp.indd 1 9/12/15 7:25 AM

CONNECTING YOUR
GATEWAY MAX TO THE NBN
PSTN DSL
1 2 3 4 WAN
RESET
1 2
Power
2
3
NBN Connection Box
(Connect to Ethernet port)
Computer
4Phone
Plugphone
into green
socket
Power
Switch
1
PSTN DSL
1 2 3 4 WAN
RESET
1 2
Wi-Fi
Your new Network Name and password
(Network Key) can be found on the Wi-Fi Security
Card provided, and on the back of the Gateway.
1. Turn Wi-Fi on your computer or device (your Wi-Fi
settings may be different for each device).
2. Select the Wi-Fi Network Name on your card from
the list on your device, or enter the Network Name
if you do not see it on the list (Note: Connect your
device to the 2.4GHz Network Name).
3. Enter the password (Network Key) when prompted
to connect via Wi-Fi.
4. The Wi-Fi 1 or Wi-Fi
2 light on your
Gateway should turn
green to show you
have connected via
Wi-Fi.
Ethernet
1. Connect the Ethernet
cables with yellow ends to
a yellow LAN port on the
back of your Gateway.
2. Connect the other end of
the cable to an Ethernet
port on your computer.
3. The Ethernet light on
your Gateway will go
green to show you have
successfully connected
via Ethernet.
4. Note: If your home is
smart wired or has a
patch panel, you may be
able use that cabling to
connect your Gateway
and computer even if they
are in different locations.
YourGateway allowsyouto connect yourdevicesto theinternet,through a Wi-Fi
oran Ethernetnetworkconnection.(Ethernetwill giveyouthefastestspeeds)
Make sureyouunplug any modemsyouhave beenusing.
03
CONNECT YOUR
OR
1. Check that the Voice light is green on your Gateway.
2. Disconnect your existing phone from the wall socket.
3. Grab one of the supplied grey phone cables and connect it
to the green socket at the back of your Gateway.
4. Connect the other end to your phone.
5. If you are bringing across a Telstra home number to the
NBN, it will take around 10 minutes before you will be able to
receive calls via that number (please do not use your phone
during this time).
6. Check that your phone now has a dial tone. You are now
ready to make calls!
04
CONNECT
YOUR PHONE
Ensure your NBN Connection Box has been installed by NBN Co before
setting up your Gateway. It may take NBN Co up to 24 hours to activate
the Connection Box and for its Link, Online, US DS and Power lights to go
green.
1. Connect the power adapter to the Gateway and power point.
2. Turn on the Gateway by pressing the power button on the back.
3. Allow a few minutes for the Gateway to power on.
4. Check that the Internet light is solid red before proceeding.
01
POWER UP
YOUR GATEWAY
02
GET THE
NBN RUNNING
1. Connect the Ethernet cable with the red end to the red WAN port on the
back of the Gateway.
2. On the NBN Connection box connect the other end of the Ethernet
cable to the yellow Ethernet port.
3. Ensure the NBN Connection box is switched on (wait for up to 90 seconds)
7.
and check that all indicators lights (Link, Online, US, DS & Power) are on.
4. Check the WAN and Internet lights on the front of the Gateway are
solid green before proceeding.
To check you’re online and connected, open you your browser and go to
www.telstra.com/welcome
WI-FI
SECURITY CARD
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qÉäë í ê~uu uuuu
Rdeò=t á Jc á=kÉí ï ç êâ =k~ãÉW=
qÉäë í ê ~u uuu uuJ Rd
kÉí ï çê â=hÉó=Et m^OFW=
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DEC 15
PR799QGTE2-N QSG_Telstra Gateway Max 12pp.indd 2 9/12/15 7:25 AM
If you have an old Cable modem ensure you unplug and remove it and
where possible ensure the NBN Connection Box is connected directly to
the wall socket by removing any 2 or 3 way splitters that are no longer
required. An image of a splitter has been provided for your reference.
YOU'RE
DONE