Telstra nbn FTTC User manual

An easy guide for connecting your Telstra Business services.
Getting started on the nbnTM
Suitable for connection type:
FTTC
Please follow these instructions if you selected a self-install
when you placed your order. If you have a professional installation
appointment with a Telstra technician, they will set-up your modem
and nbn™service for you.

3
Check if you have any of the following alarms 4 - 5
Unplug all phone sockets in the premises 6 - 7
Finished set-up 8 - 9
Set up steps 1 - 7 10 - 23
These steps must be followed for all connection types
Connect your Wi-Fi 24 - 25
Connect your device(s) optional 26 - 27
Connect your phone(s) optional 28 - 29
Troubleshooting 30 - 33

5
Check if you have any
of the following alarms
IF YES, STOP!
Check with your equipment providers that services you rely on like
medical, re and security alarms will work on the nbn™network.
Monitored
Fire Alarm
Medical
Alert Service
Back-to-Base
Security Alarm
EMERGENCY

7
Unplug all phone
sockets in the premises
Make sure you’ve disconnected all devices such as telephones, modems
(including ADSL lters) and fax machines from your telephone wall sockets.
These sockets will no longer work and leaving devices connected will affect
the reliability of your nbn™service.
During the set up of your nbn™connection, you won’t be able to use your
phone or services that rely on it, such as alarms. It’s a good idea to have a
mobile phone handy while you complete the installation.
You’ll need to use the modem supplied in this kit to connect to nbn™
existing Telstra or BYO modems cannot be used.

9
When you nish the
set up, it will look like this
Refer to the diagram on the right.
Connect your device(s)
into yellow port
Computer
IP Phone
Eftpos
Laptop
Connect your
phone into
green port
If you have a second
phone line please refer
to the instructions on
page 29 of this guide.

11
Plug nbn™Connection
Device into power outlet
Start the install by opening the nbn™connection box. Be sure to read
the warning sticker covering the ports of the device, then remove and
dispose of it.
nbn™
Connection Device
nbn™Connection
Device power cord

13
Plug nbn™Connection
Device into phone socket
Cable with
grey ends

15
Switch on power to
nbn™Connection Device
Only proceed to the next step if all LED lights are solid blue.
It is important to wait up to 15 minutes for all LED lights to turn
solid blue, otherwise you won’t be able to connect to the internet.
nbn™Connection
Device power cord
If the Connection light does not turn solid blue after 15 minutes,
please refer to Troubleshooting at the back of the booklet or call us.
DSL, Connection and Power
lights will show solid blue
Can take up to 15 mins
3

17
Connect nbn™
Connection Device
to Telstra Business
Smart Modem™
Telstra Business
Smart Modem™
Cable with red and
yellow ends (WAN)

19
Plug Telstra
Business Smart Modem™
into power outlet
Make sure the power point is switched on.
Telstra Business Smart
Modem™power cord