Telstra T-GATEWAY User manual

Get connected with your
TELSTRA
™
Quick start guide
Fold out to get started

WHAT’S IN
THE BOX Before starting
to set up your
Gateway,ensure
that you have
received your order
completion email
To set up the T-Gateway, make sure you have the following:
T-Gatewaydevice
Wi-Fi security card
Powersupply
Optional components box
Additional components are included, which you may need to use.
T-Gateway Optional components box
Optional components for
your broadband set up:
- 1 x Ethernet cable
- 1 x Extra Telephone cable
- 1 x Telephone adaptor
WI-FI
SECURITY CARD
Wireless Network Name (SSID):
Telstra123A45
Wireless Security Key (WPA):
ABCD123456
Wi-Fi security card Power supply 1x ADSL
OVERVIEW
01
02
03
04
05
The Telstra gateway at glance
Set up your telstra Gateway
Connect your computer / devices
Activate and check your internet connection
Troubleshooting tips
Managing your Telstra Gateway

AT A GLANCE
Personal Computer
Tablet
Mobile Phone
wireless user codes
Network Name: Wireless Key:
Made in Vietnam
Rated Input: 12V2A
1234-5678
ACCESS KEY : MCH9Z2P0
technicolor
TG797n v3
MAC : A4B1E9987C42
SN : CP1304RAZYM
GW : DSLCBA649EKV6
OUI - SN : A4B1E9-CP1304RAZYMN104006
Telstra123ABC ABCD123456
PSTN DSL
WPS DECT
123 GbE WANR ESET
Phone Line
Filter /
Splitter
Power
T-Hub
®
Handset
SmartTV
T-Box
®

01
SET UP YOUR
Step 1: Connecting thecables
Connect your Telstra T-Gatewayto your existing telephone socket.
Before you connect your Gateway, you will need to
disconnect
your telephone by unplugging it from the wall socket.
1.
2.
3. Connect the otherend of the ADSL modem cable to the grey DSL port on the back of the T-Gateway.
Important: Before setting up your Gateway, ensureyou have received your order completionemail. Forthe best Wi-Fi
coverage, place your Gateway with the stand provided, in a location that is centralto where you will use your Wi-Fi devices.
Step2: Powering on
1.Connect one end of the power cable to the gatewayand the other end to a power outlet.
2. Turn on your T-Gateway.
3. Allow up to 3 minutes for start-up.The LED lights on the front of
4. Check that the ECO LED light is solid green before proceeding.
wireless user codes
Network Name:Wireless Key :
Made in Vietnam
Rated Input: 12V2A
1234-5678
ACCESS KEY : MCH9Z2P0
technicolor
TG797n v3
MAC : A4B1E9987C42
SN : CP1304RAZYM
GW : DSLCBA649EKV6
OUI - SN : A4B1E9-CP1304RAZYMN104006
Telstra123ABCABCD123456
PSTN DSL
WPS DECT
123 GbE WANR
ESET
IN USE
CHARGING
PAGE
CALLS
REDIAL
RECALL
ADSL Filter
Phone
T-Gateway
Telephone
Wall Socket
wireless user codes
Network Name: Wireless Key:
Made in Vietnam
Rated Input: 12V2A
1234-5678
ACCESS KEY : MCH9Z2P0
technicolor
TG797n v3
MAC : A4B1E9987C42
SN : CP1304RAZYM
GW : DSLCBA649EKV6
OUI - SN : A4B1E9-CP1304RAZYMN104006
Telstra123ABC ABCD123456
PSTN DSL
WPS DECT
123 GbE WANR
ESET
T-Gateway
Power

02
CONNECT YOUR
Your T-Gatewayallowsyou to connect multiple devices to the internet, througha Wi-Fi network connection and Ethernet
network connection. You may choose to connect via one method.
Connecting via Wi-Fi
The Network Name and Network Key can be found on
the Wi-Fi security card provided, and on the bottom
of your T-Gateway.
1. Enable Wi-Fi connection on your computer/device.
2. Select the Network Name
from the list, or enterthe
Network Name if you do not
see it on the list.
3. Enterthe Network Key when prompted.
OR Connecting via Ethernet
1. Connect one of the Ethernet cables to the yellow LAN
port
on the back of your T-Gateway.
2. Connect the other end of the Ethernet cable to an
Ethernet port on your computer.
3. Check that the EthernetLED is green
before proceeding.
WI-FI
SECURITY CARD
Wireless Network Name (SSID):
Telstra123A45
Wireless Security Key (WPA):
ABCD123456
wireless user codes
Network Name:Wireless Key:
Made in Vietnam
Rated Input: 12V2A
7353-9124
ACCESS KEY : MCH9Z2P0
technicolor TG797n v3
MAC : A4B1E9987C42
SN : CP1304RAZYM
GW : DSLCBA649EKV6
OUI - SN : A4B1E9-CP1304RAZYMN104006
Telstra987C43 C319224D6B
PSTN DSL
WPS DECT
123 GbE WANR
ESET
Computer
L123GbE WA
03
ACTIVATE AND CHECK YOUR
INTERNET CONNECTION
1. Open your preferred web browser on your computer/device.
2. Go to your Gatewaycontrol panel viatelstra.gateway/.
3. Click on ‘Broadband’.
4.
that your Telstra username is present.
5. Is your Telstra username present?
If YES, please go to www.telstra.com/welcome.
If NO, please continue withStep 6.
6. Enter your Telstra Broadband username and password.
7.Click on ‘Save’.
8. In your browser, go to www.telstra.com/welcome.
Before you can activate your Internet connection please ensure you have received your order completion email.
Have your Telstra broadband username and password handy and follow these steps:
If you can’t rememberyour Telstra broadband password
Use an internet-enabled device such as your phoneand go to www.telstra.com/password to retrieve your password.

04
TROUBLESHOOTING
TIPS
Connecting to your Gateway
If you are having trouble connecting to your Gateway, make sure that:
•
The cabling is connected correctly, as shown in
Part 1 Set Up Your Telstra Gateway Max
.
• The power supply from the kit is connected.
If you still have trouble, try restarting your Gateway and computer/device
by turning them off. Wait 10 seconds,
before turning them on again.
On an internet-enabled device, such as your phone, go to
www.telstra.com.au/password to retrieve your password.
Gateway LEDs
affected
Gateway LED
status combination
Suggested Actions
WAN + Internet OFF + Red
.
WAN + Internet Green + Green
Can’t get onto the Internet?
05
MANAGING
YOUR GATEWAY
Using theGateway control panel
Use the Gatewaycontrol panel to manage and customise your Gateway settings. The controlpanel can be accessed from
any device connected to
the Gateway. To access the Gateway control panel:
1. Open a web browser on your computer/device.
2. Enter the URL telstra.gateway/.
Useful controlpanel functions:
•U se Parental Control to protect childrenfrom inappropriatecontent, and restrict internet usage.
• Go to Wi-Fi to change your Wi-Fi Network Name and Network Key.
• Go to Broadband to change your Telstra Broadband username
and password.
Check you have receivedyour order
completion email, before continuing
the set up ofyour service.
Check you have receivedyour order completion email, and follow
Section 3 in this Quick Start Guide
.

The spectrum device and ™ are trade marks & ® are registered trade marks of Telstra Corporation Limited,
ABN 33 051 775 556
You can get access to more help
by usingone of thefollowing:
NEED
MORE HELP?
telstra.com/help
crowdsupport.telstra.com.au
Phone 13 3933
Telstra Wi-Fi
Maximiser™ App
Telstra
24x7
®App