TemperZone CLIMATE TOUCH CTC-1 Guide

CLIMATE TOUCH
Installation & Operation

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CONTENTS
Page
QUICK START GUIDE 3
INSTALLER SET-UP 6
FEATURES 6
OPERATION 7
Home Screen 7
How do I change the Room Temperature? 7
How do I change the Mode of operation? 7
How do I change the Fan speed? 8
How do I change the Time displayed? 8
How do I override an active Weekly Schedule
(ie after hours use) 9
How do I create a Weekly Schedule of On/Off times? 10
MENU 12
Schedule 12
 NoticationLog 12
Unit & Service Details 12
ADVANCED SETTINGS (Log-in) 13
User Permissions 14
Unit Settings 15
Advanced Settings for Technicians 16
Unit & Service Details 16
Installer Settings 17
Diagnostics 17
TROUBLESHOOTING 18
Who do I contact for Support? 19
Appendices
Appendix I : User Access Levels 20
Appendix II : Status Messages 21
Appendix III : Installer Settings 22
Appendix IV : Diagostics 23
Caution
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
Note
Specications are subject to change without notice due to the manufacturer's ongoing research
and development programme.

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QUICK START GUIDE
Climate Touch Wired Thermostat
Before you begin:
This thermostat is compatible with models OPA 465–960 c/w UC8 and ISD 171–351 c/w IUC.
A standard Au/NZ switch mounting/ush box is required (not supplied).
Gather both a small at head screwdriver and larger at head screwdriver.
Choose a suitable mounting location, away from drafts or direct sunlight, not behind doors or on a
non-insulated external wall. Also avoid placing the thermostat in areas where the air movement is
limited or areas not “typical” of the temperature of the room. Seal any holes that might introduce
draft from behind the device, ie wall cavities.
Parts supplied:
a. Climate Touchscreen c/w magnetic wall mounting bracket.
b. Terminal block connector plug (6 position).
c. Mounting plate PK 6/32" machine screws 25mm (x2)
Required:
Interface cable (4 core twisted pair shielded 0.25mm2) – available in varying
lengths from Temperzone
!CAUTION: Climate Touch has a temperature sensor that protrudes
6mm below the device. Take care not to pull or knock the sensor.
1 Install Your Thermostat
1.1 IMPORTANT To protect your equipment, switch OFF the power to your air conditioning
system at the circuit breaker box or the switchboard.
1.2 Separate Climate Touch and the magnetic metal wall mounting plate from the back of the
Touchscreen using a large screwdriver.
1.3 Mount wall plate for Climate Touch
Mount your new wall plate using the two screws supplied to a suitable pre-installed switch
mounting/ush box (not supplied).
screwdriver
ush box wall mounting plate
Installer

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1.4 Connect wires
Connect the interface cable wires as per the relevant diagram below and using the
connector plug supplied.
Push any excess wire back into the wall opening after all wires are installed.
Climate Touch
12Vdc
12
B2
A2
0V
VCC
Gnd
B1
A1
Shielded twin
twisted pair
4 core
OPA
c/w UC8
Climate Touch
12Vdc
B2
A2
0V
VCC
Gnd
B1
A1
Shielded twin
twisted pair
4 core
12
B
A
0V
OSA
c/w UC8
ISD
c/w IUC
Shielded
twisted pair
2 core + screen
1.5 Attach thermostat to magnetic wall plate
Align the centre of the Climate Touch over the wall plate and snap it into place.
! CAUTION: Strong magnets – keep ngertips clear.
1.6 Switch power ON to the air conditioning system
Switch power ON to your air conditioning system at the circuit breaker box or the
switchboard. The Climate Touch will start immediately.
2 Set Date & Time
Touch MENU to go to 'Date & Time' screen and update to current settings.
3 Test Your Climate Touch
Congratulations! Your Climate
Touch thermostat is operational.
The initial startup setting is
Standby mode.
Touch the Mode to change to a
different mode of operation.
Touch the Fan mode to change
the fan speed setting.
Use the Up and Down arrowheads
to change the target room
temperature (aka setpoint).
Check to see that the air conditioner is functioning.
(Note: It will take some time to see a noticeable difference in room air temperature,
especially for large air spaces and new buildings.)
Touch MENU for access to other Climate Touch functions, eg Scheduling of 7 day weekly
timer, screen brightness, and recording of Unit & Service Details.
Advanced Settings for Administrator: use PIN entry code '1956'.
Advanced Settings for Technicians may be accessed by contacting Temperzone Support
Help Desk for a separate four digit PIN entry code:
Australia: 1800-211 800
New Zealand: 09-279 5250 or 0800-NZAIRCON (0800-692 472)
Refer to Installer Manual at www.temperzone.biz; model search 'climate touch', for more
information.
Menu
Cool
Low
21.5
Target
HH:MM
21.5
°C
Disabled
Mode
Fan
Down
Up
On/Off
status message
°
Specications:
• Climate Touch CTC-1 part no. 201-000-789
• Screen 8" diagonal, resolution 1280 x 720 pixels WXGA, colour
• Power supply 12V DC (via UC8)
• Communication interface Modbus/RS-485
• Operating system Android
• Language support English only
• Temperature setting range: 16~30°C
• Temperature setting sensitivity: 0.5°C steps
• Temperature measurement range 5~50°C
• Enclosure re retardant PC+ABS
• Protection class IP 30
• Complies with AS/NZS 4268:2017
• Dimension 209×131×15 mm (W×H×D)
• Weight 435g
Mounting plate dimensions:
50
100 O/A
4Ø
55
70 85
FIXING CENTRE
82~85 mm
100
10/20 Pamphlet No. 4129
Visit our website www.temperzone.biz
© Temperzone Ltd 2020

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Specications:
• Climate Touch CTC-1 part no. 201-000-789
• Screen 8" diagonal, resolution 1280 x 720 pixels WXGA, colour
• Power supply 12V DC (via UC8)
• Communication interface Modbus/RS-485
• Operating system Android
• Language support English only
• Temperature setting range: 16~30°C
• Temperature setting sensitivity: 0.5°C steps
• Temperature measurement range 5~50°C
• Enclosure re retardant PC+ABS
• Protection class IP 30
• Complies with AS/NZS 4268:2017
• Dimension 209×131×15 mm (W×H×D)
• Weight 435g
Mounting plate dimensions:
50
100 O/A
4Ø
55
70 85
FIXING CENTRE
82~85 mm
100
10/20 Pamphlet No. 4129
Visit our website www.temperzone.biz
© Temperzone Ltd 2020

– 6 –
INSTALLER SET-UP
Following completion of the Quick Start Guide instructions:
Press 'Menu'
1. Date & Time (refer page 8)
Enter current date and time, if you haven't already.
2. Unit & Service Details
i. Go to 'Advanced Settings' log-in (p.13)
Enter Technician Log-in function.
ii. Select 'User & Service Details' (p.16).
Enter contact details.
3. Installer Settings
Enter the settings appropriate to the site and building occupiers preferences; refer page 17.
4. Familiarise yourself with this manual and demonstrate the Climate Touch to the designated
Administrator for the air conditioning system.
Press ?in top right of screen if you need assistance with this device.
FEATURES
The temperzone Climate Touch has been designed to maintain a high level of comfort for room
occupants. Controls are intuitive and easy to use. Use of the Auto and Schedule function settings
allows you 'to set it and forget it'. Features include:
• Application: single head / single zone / single wall sensor.
• Large 8" easy to read colour touchscreen.
• Easy set-up.
• On board help screens.
• 7 day programmable Weekly Schedule with multiple start/stop sessions per day.
• Three user levels: End User, Administrator and Technician levels.
• Connects to indoor (IUC) or outdoor (UC8) unit.
• Magnetic mounting plate.
• Cool, Heat, Auto, Advanced Auto, Fan only and Dry modes.
• Auto/High/Medium/Low fan speed options.
• Eco mode for improved economy operation.
• Quiet mode.
• Temperature setting range from 16°C to 30°C (installer congurable) in 0.5°C steps.
• Room temperature display (0.5°C steps).
• Target temperature display (setpoint) (0.5°C steps).
• Real time clock.
• Special Event option for scheduling one-off events.
• Scheduled event proling.
• Override function enables user to override the programmed times for immediate operation of the
air conditioner (ie after hours use).
• Non-volatile memory retains the control data and user programs.
• In the event of a power failure, when power is restored, the Climate Touch will automatically
restart using the last settings.
• User Permissions can be set by Administrator to prevent users from changing selected functions.
• Continuous or intermittent indoor fan speed operation in deadband
• Diagnostics screen for technician assistance
• Service company contact details screen; editable.
• Adjustable deadband range: 0.5°C to 2°C.
Installer

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OPERATION
Home Screen
Figure 1
How do I change the Room Temperature?
Press the 'Up' or 'Down' arrowheads to increase/decrease the target room temperature (aka
setpoint).
How do I change the Mode of operation?
Press the current Mode to select the preferred mode of operation (Figure 1).
Select the required Mode from the displayed options below.
Figure 2
(Note: A short press of 'On/Off' on the Home screen will also take you to the Select Mode screen.
If unable to change the Mode, refer your system Administrator.)
How do I Power Off the air conditioner?
Long press 'On/Off' (Figure 1 or 2). If unable to power off, refer your system Administrator.
(Note: Short pressing 'On/Off' is an alternative route to the Select Mode screen.)
Menu
Cool
Low
21.5
Target
HH:MM
21.5
°C
Disabled
Mode
Fan
Down
Up
On/Off
status message
°
Schedule status
Current
Room Temperature
Overide
time display area
End User

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How do I change the Fan speed?
Press the current Fan speed (Figure 1).
Select the preferred speed from the displayed options below.
Figure 3
(Note: If unable to change Fan speed, refer your system Administrator.)
How do I change the Time displayed?
1. Press 'Menu'
2. Press 'Date & Time'
3. Press 'Date' to change date to set/change
4. Press 'Time' to change time to set/change
5. Swipe the toggle switch to change to 24-hour time if required (NB The default is 24-hour))
6. Press 'Save'
Figure 4
(Note: If unable to change the Time setting, refer your system Administrator.)
End User

– 9 –
How do I override an active Weekly Schedule? (After Hours use)
An override function is available to turn the air conditioner 'on' when the unit would normally be 'off'
– as controlled by an 'Enabled' Schedule; for example, for after hours use.
A calendar symbol in the bottom right of the Home screen tell's you if a Schedule is 'Enabled' or
'Disabled'. If 'Enabled', extend or reduce the duration of any active Override by touch-and-dragging
(sliding) the Override Bar along the bottom edge of the Home Screen.
On expiry or cancellation of an active Override, the system will return to the state dened by the
Schedule.
(Note: If unable to change Override, refer your system Administrator.)
How do I create a Weekly Schedule of On/Off times?
Press 'Menu'.
Press 'Schedule' to set a Weekly Schedule of On/Off times to suit your preferences.
When enabled the Schedule will automatically control the mode and temperature target (setpoint)
based on the day and time.
Tip: Touching the calendar symbol on the Home screen takes you straight to the Schedule.
Events are used to dene what the system will do every week.
Special Events can be dened up to a year or more in advance to override the weekly schedule.
– ideal for statutory holidays, eg Christmas day, ANZAC day.
When an Event and Special Event occur at the same time the Special Event will take priority.
A Prole is a predened mode (eg Cool) and room temperature. It denes how the system will
behave during an Event or Special Event. One prole is dened as the ‘Default Prole’ this will be
used by the system when the schedule is running and no Events or Special Events are active.
Figure 5a
(Note: If unable to create/change the Schedule, refer your system Administrator.)
AdministratorEnd User

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How do I create a Weekly Schedule of ON/Off times? (continued)
Add/Edit an Event
Press 'Add Event' or tap on any empty area of the calendar to create a new recurring event in the
weekly schedule.
Either tap on an existing event and drag the event handles to easily alter the duration (Fig. 5b),
or long press on an existing event to open the Edit Event screen (Fig.5c).
Multiple events can be added for each day.
Figure 5b
Figure 5c
Note: An unwanted 'unproled' Event that still shows its handles (Fig. 5b) can be deleted by tapping
outside the box.
Administrator

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Add/Edit a Special Event
Press 'Special Events' to dene non-repeating events, up to a year or more in advance. These will
override the weekly schedule.
Enter a name, select the desired prole, set the start and end days and times, then press 'Save'.
Select an entry from the list on the left to review, change or delete an existing Special Event.
Press 'Save'
Figure 6
Add/Edit a Prole
Press 'Proles' to view and dene mode (eg Cool) and room temperatures (setpoints) for use in
scheduled events.
Enter a name of the new Prole, select the desired combination of settings, then press 'Save'.
Select a Prole from the list on the left to review, change or delete it. Press 'Save'.
Figure 7
Schedule Activation
Enable or disable the schedule by using the toggle (top right).
Press Help icon ? at any time for an on-screen explanation of how to Schedule events.
Administrator

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MENU
This screen displays the options available for selection.
Figure 8
(Note: You may need Administrator User Permission to change some of these settings.)
Schedule
Set up a Weekly Schedule of events (time periods) for when the building is occupied and the air
conditioner is automatically activated; refer pages 9–11.
(Note: You need Administrator User Permission to change the Schedule settings.)
Notication Log
This screen displays the history of recent system events.
Is it normal for this page to display nothing if the system has not experienced any faults.
If the system is in a fault state, a ‘Reset’ button will be displayed if the system is able to attempt a
re-start.
In the event of frequent or recurring Resets being required it is recommended to contact your
Service Company.
Unit & Service Details
The Installer or Service Company technician should edit this page and leave their contact details in
the case there are issues with the system (Refer p.14).
Figure 9
End User

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ADVANCED SETTINGS (Log-in)
Administrators can access advanced settings via 'Menu' on the home screen, top right.
Press 'Advanced Settings'.
This takes you to a common Log-in page (gure 10) for use by Administrators and Technicians.
If you are a building Administrator: use Administrator PIN code '1956'
If you are an Installer or Service Technician: Contact Temperzone for Technician PIN number;
press ?(top right) for contact details. For advanced settings for Technicians, go to page 16.
Administrators
Administrator level includes the following functions:
• Unit Settings - to set operating preferences for the air conditioning system.
• User Permissions - to control what your end users can change, such as powering Off, changing
modes and editing the schedule.
Refer Appendix I - User Access Levels for more detail (p.20).
(Note: Access levels automatically log-out after 10 minutes inactivity.)
Figure 10
Technician
Administrator

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User Permissions
Control what your users can congure, such as powering off, changing modes and editing the
schedule. The options and default settings are shown below.
When the Schedule is active any change made by the user to Mode, Setpoint or Fan Setting is
considered to be an Override.
The maximum and default Override durations may be adjusted using the sliders.
The User may extend or reduce the duration of any active Override by touch-and-dragging the
Override Bar along the bottom edge of the Home Screen.
On expiry or cancellation of an active Override, the system will return to the state dened by the
Schedule.
Remember to scroll down and save your settings using the Save button. An 'Unsaved Changes'
warning message will appear if you touch Back without saving.
Figure 11
Administrator

– 15 –
Unit Settings
Adjust the Setpoint Temperature Range slider to restrict the target temperature range from which
the user may select.
If the system is congured to support Adv. Auto, adjust the Adv. Auto Heating/Cooling Setpoint
sliders to restrict the range from which the user may select in this mode.
Fan behaviour, when the system has achieved the desired temperature, may be selected using the
toggles.
Remember to scroll down and save your settings using the Save button. An 'Unsaved Changes'
warning message will appear if you touch Back without saving.
Figure 12
Administrator

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Advanced Settings (for Technicians)
Technicians
Technician level includes the following 'additional' functions that Administrator level doesn't have:
• Unit & Service Details - for editing unit serial number and model number, location and recording
service contact details
• Installer Settings - set the units idle fan mode, and the cooling/heating min./max. setpoints.
• Diagnostics - view live diagnostics information and more technical settings
Log-in: Refer page 13.
(Note: This access level automatically logs out after 10 minutes inactivity.)
Figure 13
Swipe up to view any partially hidden settings, eg Diagnostics
Unit & Service Details
Press 'Unit & Service Details' and enter service contact details.
Figure 14
Technician

– 17 –
Installer Settings
Use this screen to congure the Climate Touch to suit the installation.
Use the toggles to set which modes the system can support and should be made available for the
users to select from.
Adjust the Setpoint Temperature Range slider to restrict the range of operation based on the
capability of the unit.
If the system is congured to support Adv. Auto, adjust Adv. Auto Heating/Cooling sliders to restrict
the range of operation based on the capability of the unit.
Congure the remaining settings including Temperature Deadband, Number of Stages and Fan
Control Type to suit the installation.
Refer Appendix III for a complete list of Installer Settings (p.22).
Figure 15
The Commissioning Mode enables faster changeover between cooling and heating to aid in
speeding up installation and fault nding. Commissioning mode is automatically enabled when a
Technician logs in and disabled after 10 minutes of inactivity.
Tip: To reset all the Installer Settings touch 'Factory Reset' at top right of the screen.
If the system is in a tripped state a ‘Reset’ button will be displayed in the Notication Log screen
when the system is able to attempt a re-start.
If the system is in a fault state the Service person must address the root cause and press the reset
button in the Air Conditioner control board.
Remember to scroll down and save your settings using the Save button. An 'Unsaved Changes'
warning message will appear if you touch Back without saving.
Diagnostics
View current temperatures, pressures and other system parameters, avoiding the need to connect
guages.
This screen updates every few seconds when the compressor is running and every six minutes
when the compressor is not running.
It is normal for this page to display nothing if the compressor has not run.
(Note: Diagnostic data is only displayed for System 1, the Master system, in multi-circuit units. This
is expected to change on future software updates).
Technician

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TROUBLESHOOTING
Air Conditioner Doesn’t Operate
1. Check there is power to the air conditioner. There is no power if the Climate Touch’s screen
is blank.
2. Check the Climate Touch is on, i.e. the display shows the operating mode and fan setting.
3. Check if the Schedule 'Enabled' symbol (Figure 1) is displayed. If so, check that you are
in the ‘switch on’ period. You can use the Override function to operate the air conditioner
outside any preset time (refer to page 9).
4. Check your user permissions with the system Administrator.
Reduced Cooling or Heating from normal
1. Check to see if the air lter (if any) requires cleaning.
2. Check if any doors or windows are opened.
3. Check that there are no obstacles in front of the outdoor unit.
4. Check that Eco mode is not selected.
No Cooling or Heating
1. Check that the correct operating mode has been selected (Auto, Cool, Heat but not Fan
only ventilation).
2. The preset temperature may have been set too high or too low.
3. If the operating mode or set temperature has just been adjusted wait for 20 minutes as a
delay is enforced between cooling and heating operations to prevent rapid cycling.
Not Starting and Stopping at Programmed Times
1. Check the time clock is set to the correct time and adjusted for Day Light Savings or
Summer time.
2. Check the Schedule times has been correctly programmed.
Room temperature varies signicantly from its setting
• Unit may have been incorrectly sized for the building.
• Drafts from wrongly placed supply air diffusers or from the back of the wall plaque could be
affecting the temperature sensor built into the wall plaque.
• Bad air circulation in the room can cause incorrect temperature readings.
• Check the temperature sensor that protrudes below the Climate Touch has not been
damaged.
Air conditioner does not seem to deliver the heating when most needed
• Heating capacity at design conditions may be incorrect. As the outside temperature falls,
heat losses through the walls, oor and ceiling increase.
• Check the unit’s brochure for information on the minimum/ maximum operating
temperatures.
When heating, units have de-icing cycles built in to remove ice on the outdoor coil.
This usually means reversing the cycle for a short time during which time there is no heating
and in fact a little cooling can occur. Do not use any potential ignition source to accelerate the
defrosting process.
In a new building, why does it take some days before the air conditioning heat pump unit
seems to work properly?
• Many new buildings have a large amount of concrete and other structural materials that are
generally cold and full of moisture. This is most evident in the winter when trying to heat the
building from scratch.
• Units need some nursing through this period and should not be left to their own devices.

– 19 –
Indoor unit is spitting or leaking water
• Poor drain trapping (most likely cause).
• Check the drain trap/vent/slope before moving on to other possible issues.
• Water carry-over: Reduce the maximum fan speed to the factory default setting.
Air conditioner runs excessively – the temperature remains too hot in summer or too cold in
winter.
• Windows or doors may be opened to non-conditioned areas.
• Keep doors to unconditioned areas (eg laundries, bathrooms etc.) closed. Note that any
doorways on the return air path will need to be kept open, which may mean for example that
doors to an unconditioned hallway will need to be kept open.
• Leaves, papers or other items blocking air ow over the outdoor unit coil. Clear all debris
away from the outdoor unit.
• Location of wall controller or remote temperature sensor is wrong.
• Check for leaks in supply or return air duct work.
'Fault' is displayed on the Home screen
If the system is in a fault state a ‘Reset’ button will be displayed in the 'Notication Log' screen
when the system is able to attempt a restart. Press 'Reset'. If there are issues with your
Air Conditioning system or in the event of frequent or recurring Resets being required, it is
recommended to contact your Service Company.
A list of Status messages is displayed in Appendix II (p.21).
Notication Log displays an error code
Where to nd the Notication Log: Press 'Notication Log' to keep track of key activities of the
unit, including when and what the unit was doing at time of any fault.
Installler Settings (refer page 14): The Commissioning Mode toggle may be used to enable
faster changeover between cooling and heating to aid in speeding up installation and fault
nding. Commissioning mode is automatically enabled when a Technician logs in and disabled
after 10 minutes of inactivity.
If the system is in a tripped state a ‘Reset’ button will be displayed in the Notication Log
screen when the system is able to attempt a re-start.
If the system is in a fault state (lockout), the Service person must address the root cause, with
the assistance of Temperzone if necessary.
Who do I contact for Support?
Administrator: Contact your Installer for advice.
For further assistance contact your Service Company which should have recorded their contact
details for you in the main Menu 'Unit & Service Details' Screen.
Technician: Refer to UC8 Controller label on the unit for operation & fault diagnostics
information; or visit www.temperzone.biz and model search 'UC8' or ‘Climate Touch’ in the
Model search, or telephone:
Australia: 1800-211 800
New Zealand: 09-279 5250 or 0800-NZAIRCON (0800-692 472)

– 20 –
Appendix I
USER ACCESS LEVELS
The Climate Touch has three user access levels: End User, Administrator and Technician.
(Note: Administrator and Technician levels automatically log-out after 10 minutes of inactivity.)
Function End User Administrator Technician
Screen Brightness - adjust ● ● ●
Unit & Service Details - view ● ● ●
Notication Log - view ● ● ●
Operation Modes - change ❏ ● ●
Date & Time - edit ❏ ● ●
Schedule ❏ ● ●
Override ❏ ● ●
Power On/Off ❏ ● ●
Unit Settings ● ●
User Permissions ● ●
Unit & Service Details ●
Installer Settings ●
Diagnostics ●
Key:
● Accessible
❏ Option; set by Administrator