Terex Genie GS-3232 User manual

Dear valued customers, the firmware site has changed.
To complete this bulletin, install the most current version of the software.
Note: In 2014, Genie released "SmartLink Proportional Lift" control system upgrade kits for these machines.
Some of these machines may have been upgraded with the Proportional Lift control system.
1 Determine the "Application Firmware" installed in your machine.
 Turn the key switch to the ground controls or platform controls position. Pull out the red Emergency Stop
button to the on position at both ground and platform controls.
 Press the ground control scroll down button. The "Application Firmware" version will be displayed at the
LCD display.
2-Speed Lift = 137641
Proportional Lift = 1290381
2 Access the firmware website address below:
Link to Firmware site https://www.genielift.com/en/support/firmware
3 From the drop-down menu, select the model that is appropriate for your machine.
4 Locate and download the appropriate firmware/software file for your machine.
If you need assistance, contact your local Genie Product Support Team.
Mandatory Action Required

SAFETY NOTICE 120013
Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800
1 of 4
Date: October 15, 2012
Model(s) and Serial Numbers Affected:
GS-3232 (ANSI & CSA certifed):
GS3211A-110000 to GS3211A-110006
GS3212A-110007 to GS3212A-111955
GS-3246 (ANSI & CSA certified):
GS4612A-110000 to GS4612A-111221
Subject: Control System Malfunction
Allowable Hours: 30 minutes
Issue:
Genie has determined that the control system utilized on the above referenced ANSI and CSA
certified machines can malfunction. A malfunctioning control system can result in the issues
listed below:
•GS-3232: This control system malfunction allows the operator to lift and drive the machine
with the platform raised above the maximum allowable travel height of 22 ft / 6.7 m. A
machine that is driven with the platform raised above 22 ft / 6.7 m can cause the
machine to lose stability resulting in a tip over.
•GS-3246 & GS-3232: On certain machines, this control system malfunction, can cause
the platform to lower approximately 14 in / 35 cm after the controls are released, resulting
in unintended machine movement. Unintended machine movement can result in a
hazardous situation.
This safety notice supersedes safety notice 120009 for ANSI and CSA certified machines.
Action Required:
This safety notice requires updating the control system software installed on your machine.
Installation of the software must take place as soon as possible but no later than 15 days
from receipt of the kit.

SAFETY NOTICE 120013
Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800
2 of 4
Continued Use Instructions:
All machine operators must be notified of these continued use requirements.
1. Maximum Allowable Travel Height Issue (GS-3232 machines only): Machines may
remain in service while waiting for this software update provided the operator follow
the instructions on the machine. The machine will sound an audible error/fault alarm
when it reaches approximately 22 ft / 6.7 m of elevation.
i. Limit the maximum travel height to 22 ft / 6.7 m.
ii. Do not attempt to activate the lift function, or lift any further when this alarm is
triggered at 22 ft / 6.7 m.
iii. The machine must be leveled on the outriggers to elevate above 22 ft / 6.7 m.
2. Unintended Machine Movement Issue (GS-3232 & GS-3246 machines): Machines may
remain in service provided the diagnostic display on the platform controller does not
read error code C025 during operation. If the display reads C025 during operation, then
do the following:
i. Retract the extension deck if it is extended.
ii. Fully lower the machine to the ground
iii. Press E-stop at the ground control location
iv. Remove the machine from service and call the Genie Service Department.
Work Instructions:
You will need the following to perform the software update:
•A laptop computer or desktop with an ethernet port and internet browser
•An Ethernet (CAT 5) network cable of suitable length
1. Locate all machines within the model and serial range referenced above.
2. Delete the software 137641J.gff and older from you computer and destroy the thumb drive
P/N 218136 Rev A in your inventory.
3. Access http://firmware.genielift.com.
Note: If you cannot access the website, you may order thumb drive kit P/N 219268. One kit
can be used on multiple machines.

SAFETY NOTICE 120013
Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800
3 of 4
4. Enter 219267 in the “Part Number” field as shown below:
Click on the search button.
5. Under the “Application Firmware” column:
•Download and save the firmware file by clicking on the 137641K.gff link or higher.
•Download and save the installation instructions by clicking on the 219267B.pdf link.
Important: Note the location on the computer where you downloaded the files. You will need it
when performing the software update
6. Update the software installed on your machine by following instructions 219267.

SAFETY NOTICE 120013
Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800
4 of 4
To order parts:
Machine owners with a valid Genie account can contact the Terex AWP parts department to place
an order through one of the following:
Genie Website: www.gogenielift.com
Fax: [phone]
Phone: [phone]
Reimbursement:
Only Genie Authorized Dealers will be reimbursed for labor or any other costs associated with this
bulletin under the provisions of our standard warranty terms and conditions.
Machine owners without a valid Genie account can contact their nearest Terex AWP dealership or
Terex AWP Service Centers for assistance.
Search for your nearest Terex AWP dealership by visiting our website at:
http://www.genielift.com/dealersearch/
Warranty:
The labor and travel miles required to perform this inspection and installation are covered under
the provisions of our warranty agreement. Labor for each affected machine will be paid at a rate
of $60.00 U.S. per hour and travel at a rate of $.50 U.S. per mile, converted into the currency of
the appropriate country at the time of payment.
Genie and ANSI requires that the seller of a Genie machine report to Genie the model and serial
number of each machine sold, as well as the name, address, and telephone number of the new
owner, within 60 days of the sale. OSHA and ANSI also require that the manufacturer’s safety
notices be completed. It is your responsibility to communicate this important information to all
machine owners and applicable branches. If you require additional copies of this safety notice or
have any questions, please contact Genie’s service department at:
United States 800-536-1800
Canada 425-881-1800
Europe [phone]
Australia 61 733751660
All other locations 001-425-881-1800
Enclosures: Machine List Report
New Owner Update Form

Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800
Safety Notice 120013
New Owner Update Form
(for updating machine owner information only)
Genie and ANSI requires that the seller of a Genie machine report to Genie the model and serial number of
each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of
the sale.
•If you have sold a machine, list the complete model and serial number (examples: GS3211A-110003 or
GS3212A-111915 or GS4612A-110290) and the name, address and phone number of the new owner.
New Owner Information:
Machine 1 Machine 2 Machine 3
Model*
Serial Number*
Owner Name*
Address 1*
Address 2
City/State/Zip*
Phone Number*
Contact Person
* Required fields.
Seller Information:
Date:
Company Name:
Account #:
Address:
(street)
(city)
State, zip code
Phone #:
•List any machines that could not be inspected or repaired because of the following:
Model & Serial Number Scrapped Exported Stolen Others (explain)
- - - -
- - - -
- - - -
- - - -
Fax to: United States 877-738-7530
Canada 425-498-7530
All other locations 001-425-498-7530

Installation Instructions
S
martLink Software Update
G
S
-
3232
G
S
-
3246
(PerSafety Notice 120013)
Part No. 219267
Rev C

Instructions Rev C
Introduction
2 SmartLink Software Update Part No. 219267
Introducti on
Introducti on
Observe and Obey:
This procedure shall be completed by a person
trained and qualified on the repair of this
machine.
Immediately tag and remove from service a
damaged or malfunctioning machine.
Repair any machine damage or malfunction
before operating the machine.
Before Starting Installation:
Read, understand and obey the safety rules
and operating instructions in the appropriate
operator's manual.
Be sure that all necessary tools and parts are
available and ready for use.
Read this procedure completely and adhere to
the instructions. Attempting shortcuts may
produce hazardous conditions.
Indicates that a specific result is expected after
performing a series of steps.
Indicates than an incorrect result has occurred
after performing a series of steps.
Note: These installation instructions only apply
to the Genie models listed below, as required
by Safety Notice 120013.
GS-3232
GS-3246
Tools Required:
Laptop or desktop computer with an Ethernet Port
and Internet Browser
Torx T10 screw driver
CAT5 Ethernet cable of suitable length
Glossary of Terms
ECM - Electronic Control Module
GCON - Ground Controller. This ECM is located at
the ground controls.
PCON - Platform Controller. This ECM is located at
the platform controls.
CAT5 Cable - Standard Ethernet cable used for
networking purposes.
Components of Kit 219268
SmartLink Software Update Installation Instructions
Genie part number 219267
Qty. 1
Thumb drive
Genie part number 219205
Qty. 1
Includes:
Software SL1000, APP
Genie part number 137641
Qty. 1

Rev C Instructions
Procedure
Part No. 219267 SmartLink Software Update 3
Procedure
Updating Machine Software
Note: If the firmware 137641J was previously
downloaded from the website or copied to your
computer from a thumb drive it must be
deleted from your computer before continuing.
1Turn on the computer.
Note: If the firmware has been downloaded from
the website, continue to step 3.
Using a thumb drive:
2Insert the thumb drive (Genie part
number 219205) in the USB port.
All applications:
Note: Disable all external internet or network
connections before continuing.
3At the GCON, turn the key switch to the GCON
position.
4At the PCON, pull out the red Emergency Stop
button to the on position.
5At the GCON, press and hold the Enter and
Escape buttons. Pull out the red Emergency
Stop button to the on position.
Result: The GCON LCD will display the
following screen.
1LCD
2ESCAPE button
3ENTER button
6Locate the diagnostic port on the side of the
GCON.
1Diagnostic Port
7Remove one of the fasteners securing the
cover and set aside. Loosen the other fastener.
Do not remove it.
8Connect one end of a CAT5 Ethernet cable into
the diagnostic port. Connect the other end into
a PC or laptop.
Result: The GCON LCD will display the
following screen.
9Read and record the IP address.

Instructions Rev C
Procedure
4 SmartLink Software Update Part No. 219267
10 Launch a web browser such as Internet
Explorer®or Firefox®on your PC or laptop.
Type in the IP address from steps 8 and 9 into
the web browser address bar and press Enter.
Result: The following screen will be displayed.
11 Select the Browse button. Navigate to the
firmware file 137641K.gff (rev K or above)
located on your hard disk or thumb drive.
Select the file.
12 Select the Load Flash File button.
Note: Depending on your web browser, this button
may be shown as Choose File.
Note: Verify it is the correct flash file.
Result: The following screen will be displayed.
13 Select the Reprogram Device (s) button to
start the ECM software update.
Result: The following screen will be displayed
after the software update is complete.
Note: Do not turn off power while the ECM is
being reprogrammed. This process may take
up to 5 minutes.
Note: Verify that "slab_2012K_prod" (rev K or
above) is displayed in the box marked "Current:".
14 Select the Run application button to exit the
software update mode.
15 Push in the red Emergency Stop button at the
GCON and disconnect the CAT5 cable.
Remove the thumb drive if installed.
16 Secure the diagnostic port cover using the
retaining fasteners removed in step 5. Do not
over tighten.
17 Perform the Test Procedure (s) that applies to
your model.
Example: slab_2012K_prod

Rev C Instructions
Procedure
Part No. 219267 SmartLink Software Update 5
Platform Overload Option
(GS-3232 and GS-3246 models)
The previous Rev J software update may have
enabled the Platform Overload Option. This option
will be stored in memory and the Rev K software
will not disable. This procedure will verify that it is
disabled and instruct you how to disable this option
if it has been enabled.
1Turn the key switch to the ground controls
position and pull out the red Emergency Stop
button to the on position at the platform
controls.
2Press and hold the ground control scroll up and
scroll down buttons.
Ground Control Menu Buttons
1Scroll down button
2ENTER button
3Scroll up button
4ESCAPE button
5LCD display
3Pull out the red Emergency Stop button to the
on position at the ground controls.
Result: The ground controls LCD display will
show the following:
4Release the Scroll Up and Scroll Down buttons
after the ground controller powers up.
5At the ground controls, use the Scroll Up or
Scroll Down buttons to scroll to Select Option.
6Press the Enter button.
7Use the Scroll Up or Scroll Down buttons to
scroll to Select Option Plat. Overload.
8Press the Enter button.
Result: The ground controls LCD display
shows the following.

Instructions Rev C
Procedure
6 SmartLink Software Update Part No. 219267
9Press the Enter button.
Result: The ground controls LCD display
shows the following. Continue to step 11.
Result: The ground controls LCD display
shows the following. Continue with step 10.
10 Press the Enter button.
Result: The ground controls LCD display will
show the following.
Note: After 1 second the ground controls LCD
display will show the following.
11 Push in the red Emergency Stop button to the
off position at the ground controls to save the
settings and exit the system.
Note: GS-3246 models, continue with step 12.
GS-3232 models, continue to Test Procedure.
12 Perform function test. Refer to the Operator's
Manual on your machine.
13 Return the machine to service.
14 Fill out and sign the attached completion form
and fax or email to Terex AWP Warranty
Department. This will serve as verification that
you have completed Safety
Notice 120013.120013.

Rev C Instructions
Procedure
Part No. 219267 SmartLink Software Update 7
If you have any further questions regarding these
instructions or need assistance, please contact
Genie Product Support at one of the following
telephone numbers:
United States: 800-536-1800
Canada: 425-881-1800
Europe: UK 0044 1476 584 333
France 0033 237 260 986
Germany 0049 4221 491 821
Iberica 0034 935 725 090
Italy 0039 075 941 8132
Scandinavia 0046 3157 5154
Other locations 0031 653 221 908
Middle East: 0097 143 391 800 or
0097 150 459 7937
Australia: 61 7 3456 4444
All other locations 001-425-881-1800
Test Procedure
(GS-3232 models)
1Turn the key switch to the PCON position. Pull
out the red Emergency Stop buttons to the on
position at the GCON and PCON.
2At the PCON, raise the platform until it stops
and the alarm sounds. Release the platform up
and function enable buttons.
3Press and hold the function enable and
platform up buttons.
Result: The alarm continues to sound and the
platform will not raise.
Result: The alarm continues to sound and the
platform continues to raise.
Lower the platform to the stowed position and
repeat the software update procedure or
contact the Genie service department.
Tip-over hazard. An improper
operating system will
compromise machine stability
and cause the machine to tip
over, resulting in death or
serious injury.
4Press and hold the outrigger enable and
extend buttons.
Result: The alarm continues to sound and the
outriggers do not extend. Continue to step 5.
Result: The alarm continues to sound and the
outriggers extend.
Lower the platform to the stowed position and
contact the Genie service department.
Tip-over hazard. An improper
operating system will
compromise machine stability
and cause the machine to tip
over, resulting in death or
serious injury.
DANGER
DANGER

Instructions Rev C
Procedure
8 SmartLink Software Update Part No. 219267
5Lower the platform to the stowed position.
6Extend the outriggers until the individual
outrigger lights turn solid green and a long
beep is heard.
7Fully raise the platform.
Result: The platform raises to full height and
the alarm is not activated. Continue to step 8.
Result: The platform stops before full height
and the alarm is activated.
Lower the platform to the stowed position and
contact the Genie service department.
8Lower the platform to the stowed position and
retract the outriggers.
9Perform function test. Refer to the Operator's
Manual on your machine.
10 Return the machine to service.
11 Fill out and sign the attached completion form
and fax or email to Terex AWP Warranty
Department. This will serve as verification that
you have completed Safety
Notice 120013.120013.
If you have any further questions regarding these
instructions or need assistance, please contact
Genie Product Support at one of the following
telephone numbers:
United States: 800-536-1800
Canada: 425-881-1800
Europe: UK 0044 1476 584 333
France 0033 237 260 986
Germany 0049 4221 491 821
Iberica 0034 935 725 090
Italy 0039 075 941 8132
Scandinavia 0046 3157 5154
Other locations 0031 653 221 908
Middle East: 0097 143 391 800 or
0097 150 459 7937
Australia: 61 7 3456 4444
All other locations 001-425-881-1800

Safety Notice 120013
Completion Form
Your signature on this form will verify that you have completed Safety Notice 120013 on the machines listed below.
Please note that this is not a Warranty Claim Form. A Warranty Claim Form must be submitted to the
Terex AWP Warranty Department for reimbursement under the provisions of our standard warranty terms
and conditions.
Fax to: United States 877-738-7530 United Kingdom 0044 1476 584 330
Canada 425-498-7530 France 0033 237 260 998
Australia 61 733751002 Germany 0049 4221 491 820
All other locations 001-425-498-7530 Italy 0039 075 941 8146
Iberica 0034 935 725 080
Scandinavia 0046 3157 5104
Middle East 0097 143 990 382
All other locations 0031 165 510 826
Email to: [email protected]
Date:
Company Name:
Account # (if applicable):
Address:
(street)
(city)
(state, zip code)
Phone:
Please list the complete serial number
Serial Number: Serial Number:
Print (service manager) Signature Date
Instructions Part No. 219267
Rev C
SmartLink Softw are Update