Tork 570020A Building instructions

Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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Tork Elevation Liquid Soap Dispenser:
S1 System: 570020A (white); 570028A (black)
Dispenser Dimensions HxWxD Inches (cm):
11.5 x 4.4 x 4.5 (29.1 x 11.2 x 11.4 cm)
Soap Product Options (1 L bottles):
400011 - Tork Premium Extra Mild Liquid Soap
400012 - Tork Premium Luxury Soft Liquid Soap
400013 - Tork Premium Hair and Body Liquid Soap
400014 - Tork Premium Extra Hygiene Liquid Soap
400015S Tork Premium Liquid Soap Antibacterial with
0.3% Triclosan
400015SC Tork Premium Liquid Soap Antibacterial with
0.3% Triclosan (Canada Only)
400016 - Tork Premium Alcohol Gel Hand Sanitizer
Dispenser Parts
Part Description Replacement SKU
Part Description with Replacement Instructions
PUSH BUTTON - WHITE
205602
PUSH BUTTON - BLACK
205603
KEY FOR TORK
DISPENSER
200260 KEY
SOAP PUMP (GREY
CAP & BLACK RUBBER)
252380-02 NEW
ELEVATION LOCK -
WHITE
205502
ELEVATION LOCK -
BLACK
205503

Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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Parts with SKU numbers are available for order as of the revision date on the manual. Contact an SCA
Sales Rep or the SCA Tissue Quality Coordinator to order these parts.
Replacement SKU Description & Replacement Instructions
252380-02 NEW
RUBBER PUMP NOZZLE
The rubber pump nozzle screws onto the top of the soap bottles. The nozzle and
soap bottle are then installed into the dispenser. See the Loading Instructions
section for more details.
205602 White
205603 Black
PUSH BUTTON (WHITE OR BLACK)
The user presses the pump handle to dispenser soap. Open cover. Press pin on
either side to release from base. Other pin will release easily. Snap new button in
place.
205502 White
205503 Black
ELEVATION LOCK (WHITE OR BLACK)
The lock can be replaced by pressing the plastic tabs on each side to free the lock
from the opening.
200260 KEY
METAL KEY FOR TORK DISPENSERS
Mounting and Filling Instructions
Installation instruction sheet and mounting template are provided inside each carton.

Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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Preventive Maintenance
Clean the cover with a general all-purpose cleaner that is safe for plastics. Do not use abrasives.
Dispenser is not dishwasher safe. Dispenser can be completely disassembled for cleaning, if necessary.
Troubleshooting
Problem: Soap bottle is collapsing inside dispenser, preventing bottle from completely dispensing.
This is a known issue being caused by the bottle and nozzle attachment being air-tight. Until this
is corrected with a redesign, the recommended method to avoid this problem is to poke a small
hole in the bottle to equalize the pressure inside the bottle. After the bottle and nozzle have been
installed in the dispenser, poke a small hole anywhere above the soap line. The plastic is thinner
on the side of the bottle compared to the bottom of the bottle, so making the hole on the side of
the bottle (somewhere above the soap line) is recommended. Some sort of hand protection (ie.
cutting gloves) is strongly recommended when making the hole.
Problem: Any other problem not stated above.
Contact the SCA Tissue Quality Coordinator.
Contacting SCA
To contact the SCA Tissue Quality Coordinator, dial 1-866-722-6659 and press 6.
Product Date Code Location: The assembly date code for the product can be found on the TorkSelect
label affixed to the inside back of the dispenser.

Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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570020A –570028A Tork Liquid Soap Dispenser
Mounting Hole Dimensions (mm)
Alternate Mounting (using double-sided tape)
The dispenser is supplied with double-sided tape as an alternative mounting method.
1. Apply to clean and dry surface
2. Remove protection sheet
3. Press on firmly
4. Wait 30 minutes before loading bottle

Washroom Dispenser Service and Parts Manual
Tork Elevation Soap Liquid Dispenser
570020A; 570028A Revision Date: 3-17-15
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Recommended Mounting Height (standard access)
Mount soap dispenser 6” (15cm) above sink or counter surface.
Recommended Mounting Height (ADAAG Guideline)
Maximum Forward Reach over an Obstruction
The maximum level forward reach over an obstruction with knee space below is 25 inches (635 mm).
When the obstruction is less than 20 inches (510 mm) deep, the maximum high forward reach is 48
inches (1220 mm). When the obstruction projects 20 to 25 inches (510 mm to 635 mm), the maximum
high forward reach is 44 inches (1120 mm). (4.2.5, 4.25.3).
Note: Compliance with ADA guidelines is the responsibility of the installer and building owner. Local and
state requirements may differ from ADAAG guidelines.