Toshiba 1NR User manual

ToshibaGlobalCommerceSolutions
SureMark 4610 Printers
Hardware Service Guide for
Models 1NR, 1NA, and 1ND
G362-0565-05

ToshibaGlobalCommerceSolutions
SureMark 4610 Printers
Hardware Service Guide for
Models 1NR, 1NA, and 1ND
G362-0565-05

Note
Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty
Information, Uninterruptible Power Supply Information, and the information under Appendix B, “Notices,” on page 75.
November 2013
This edition applies to Toshiba SureMark Printer Models 1NR, 1NA, and 1ND.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to
use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation
to you.
©Copyright Toshiba Global Commerce Solutions, Inc. 2013
©Copyright IBM Corporation 2009, 2011
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Contents
Figures ...........................vii
Tables ............................ix
Safety ............................xi
About this guide .......................xiii
Who should read this guide ....................xiii
Where to find more information ...................xiii
Notice statements ........................xiii
Summary of changes ......................xv
November 2013.........................xv
September 2013 ........................xv
May 2013 ...........................xv
October 2011 .........................xv
June 2010...........................xv
January 2010 .........................xv
Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND .......1
Features and specifications.....................1
Communication and power .....................3
Ethernet Configuration .....................6
Addressing ..........................7
DHCP ...........................7
Auto IP ...........................7
Systems management support with Ethernet - SNMP ..........8
HTTP Server ........................10
Login and Overview ......................11
Web Pages .........................11
Web API for printer configuration management ............12
Retrieving Printer’s configuration using HTTP Server Get ........12
HTTP Server POST ......................15
Configuration file format ....................17
Printer sharing ........................21
Locating the power button ....................21
Operating system requirements ...................22
RS-232 Printer ........................22
RS-485 Printer ........................23
USB Printer .........................25
Ethernet Printer........................25
Hardware requirements ......................26
Calling for service ........................26
Printer information label ....................26
Chapter 2. Product specifications .................29
Physical dimensions .......................29
Temperature and humidity limits ..................29
Connector pin assignments ....................30
Power supply ........................30
USB............................30
Powered USB ........................30
RS-232...........................30
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RS-485...........................31
Cash drawer.........................32
Printing width, speed, and acoustics .................32
Bar codes...........................33
Resident code pages ......................33
Chapter 3. Adjusting and maintaining the 4610 ............35
Using and maintaining the 4610 ..................35
Replenishing consumable supplies ................35
Cleaning recommendations ...................37
Chapter 4. Running tests and diagnostics ..............39
Toshiba Diagnostics for POS Systems and Peripherals ..........39
Toshiba Diagnostics for the Ethernet Printer ..............39
Situations of Importance for the Ethernet Printer ...........40
Toshiba Diagnostics for the RS-232 Printer ..............42
Toshiba Diagnostics for the USB or RS-485 Printer ...........42
Testing the 4610 ........................43
Low paper sensing and calibration.................43
Firmware offline tests .....................45
Troubleshooting ........................49
Chapter 5. Removing and replacing FRUs ..............51
Handling static-sensitive devices ..................51
Removing the interface card ....................52
Removing the covers ......................53
Removing the top cover ....................53
Removing the main cover ....................55
Removing the paper-out sensor...................56
Removing the thermal printhead ..................58
Removing the logic card .....................60
Removing the thermal printhead flat cable ...............61
Removing the cutter motor and paper door assembly...........62
Removing the rollers .......................64
Removing the low-paper sensor ..................66
Removing the paper transport frame from the main frame .........68
Appendix A. Parts listing ....................71
How to use the FRU catalog ....................71
Assembly 1: Models 1NR, 1NA, and 1ND ...............72
Appendix B. Notices ......................75
Telecommunication regulatory statement ...............77
Electronic Emission Notices ....................77
Federal Communications Commission (FCC) Statement.........77
Industry Canada Class A Emission Compliance statement ........77
Avis de conformité à la réglementation d'Industrie Canada ........77
Australia and New Zealand Class A Statement ............77
European Union Electromagnetic Compatibility (EMC) Directive Conformance
Statement .........................77
Germany Class A Statement ...................78
Japan Voluntary Control Council for Interference Class A statement ....79
Japan Electronics and Information Technology Industries Association (JEITA)
statement .........................79
Korean communications statement ................80
Russian Electromagnetic Interference (EMI) Class A statement ......80
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People's Republic of China Class A electronic emission Statement .....80
Taiwan Class A compliance statement ...............80
European Community (EC) Mark of Conformity Statement ........81
Electrostatic Discharge (ESD) ..................81
Japanese Electrical Appliance and Material Safety Law statement .....81
Japanese power line harmonics compliance statement .........81
Cable ferrite requirement .....................82
Product recycling and disposal ...................82
Battery return program ......................83
For Taiwan: .........................83
For the European Union: ....................83
For California: ........................84
Flat panel displays .......................84
Monitors and workstations.....................85
Trademarks ..........................86
Index ............................87
Contents v

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Figures
1. SureMark 4610 printer .............................1
2. USB interface card ..............................3
3. RS-232 interface card .............................3
4. RS-485 interface card .............................4
5. Ethernet interface card .............................4
6. Get Configuration header example ........................13
7. The configuration file open in a hex editor .....................20
8. The configuration file open in a hex editor .....................21
9. Power button ................................22
10. Location of label with machine type, model number and serial number ...........27
11. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions ................29
12. Offline tests activation .............................45
13. Example of the offline selection main menu .....................46
14. Removing the interface card ..........................52
15. Opening the top cover .............................53
16. Removing the top cover ............................54
17. Main cover tab ...............................55
18. Paper-out sensor ...............................56
19. Paper door release lever ............................58
20. Paper door release lever ............................59
21. Removing the logic card ............................60
22. Grounding the logic card ............................61
23. Cutter motor screws..............................63
24. Clearing the door brake ............................63
25. Removing the topmost roller ..........................65
26. Place Holder for Future Artwork .........................66
27. Low-paper sensor removal ...........................67
28. Removing the grounding strap from the main frame ..................68
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Tables
1. Printer specifications ..............................2
2. Communication interface, rate, and power source ...................4
3. Provided ports ................................7
4. Supported DHCP options ............................7
5. Printer state changes..............................8
6. 4610 Private Enterprise MIB ...........................9
7. Native Mode Support - RS-232 Printer .......................22
8. Native Mode Support - RS-485 Printer .......................24
9. Native Mode Support - USB Printer ........................25
10. Native Mode Support - Ethernet Printer ......................25
11. Summary of dimensions ............................29
12. Power supply pin designations ..........................30
13. USB pin designations .............................30
14. Powered USB pin designations .........................30
15. RS-232 pin designations ............................30
16. RS-485 pin designations ............................31
17. Cash drawer connector pin designations ......................32
18. Station characteristics .............................32
19. Sound characteristics .............................32
20. MCT load command settings for low-paper and critically low-paper amounts .........44
21. Summary of the offline test menu items ......................46
22. Troubleshooting ...............................49
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Safety
Before installing this product, read the Safety Information- Read This First.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
xi

Antes de instalar este producto, lea la informacion de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
xii SureMark Hardware Service

About this guide
This guide contains information about installing, using, and maintaining the Toshiba®
SureMark™Models 1NR, 1NA, and 1ND printers.
Who should read this guide
This manual is intended for use by trained service representatives.
Where to find more information
Current versions of Toshiba publications are available on the Toshiba Global
Commerce Solutions support website: www.toshibagcs.com/support.
1. On the right side of the web page under Popular Links, select Publications.
2. Click on the publication related to your product.
Notice statements
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important These notices provide information or advice that might help you
avoid inconvenient or problem situations.
Attention These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or
situation in which damage could occur.
CAUTION These statements indicate situations that can be potentially
hazardous to you. A caution statement is placed just before the
description of a potentially hazardous procedure step or situation.
DANGER These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just
before the description of a potentially lethal or extremely hazardous
procedure step or situation.
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xiv SureMark Hardware Service

Summary of changes
This section documents the updates made to each revision of this guide.
November 2013
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide
includes the following updates:
vMinor content updates and the addition of a third-party software notice.
September 2013
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide
includes the following updates:
vEthernet support and related information added.
May 2013
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide
includes the following updates:
vTransition to Toshiba branding updates.
October 2011
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide
(G362-0565-04) highlights table changes for operating system requirements.
June 2010
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide
(G362-0565-02) includes the following updates:
vAdditional details on how to calibrate the low paper sensor.
vEnhanced offline test menu descriptions.
vAdditional troubleshooting scenarios.
vRevised or new part numbers.
vEnhanced the index.
January 2010
This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND User's Guide
(G362-0565-01) includes the following updates:
vMiscellaneous updates and corrections on the Model 1NR, 1NA, and 1ND
specifications.
vCorrections to the illustrations and procedures to service the Models 1NR, 1NA,
and 1ND prnters.
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xvi SureMark Hardware Service

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND
This manual provides problem determination and testing information, and includes a
parts listing of field-replaceable units (FRUs) for the SureMark printers.
The SureMark 4610 Models 1NR, 1NA, and 1ND are single-station printers with a
high-speed thermal station and an improved cutter. The Models 1NR, 1NA, and
1ND printers are designed for ease of service.
In addition to increased printing speed and an improved cutter, enhanced system
management sensors and serviceability features have been added. The 1NR, 1NA,
and 1ND printers also include a paper-out sensor, low-paper sensor, and print head
"health" sensor. For easy paper loading, there is a cover open button to enable
one-handed paper loading.
Features and specifications
The SureMark 4610 Models 1NR, 1NA, and 1ND provides:
vEasy paper loading
vFast, quiet receipt printing
vHigh-speed thermal station printing
vEnhanced system management sensors
– Paper present
– Low-paper sensing
Figure 1. SureMark 4610 printer
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– Printhead status
– Characters printed
vBeeper
vQuieter paper cutter
vUSB, RS-232, RS-485, and Ethernet interfaces
v3 MB flash memory for storing messages, logos, code pages, and electronic
journal data
vDBCS thermal font - 24 x 24 matrix
vBar code generation
vDownloadable fonts and code pages
vDownloadable microcode
vSmall footprint
vWall mount
Table 1. Printer specifications
Printer:
vPrint speed - up to 80 lps (thermal
single color printing)
vDots per inch (dpi)- 203
vPrint method - Thermal
vTear bar - Standard (Need additional
information)
vRotate printing supported (line by
line)
vBeeper
vPaper:
– Size:
- 58 mm or 80 mm single- or
two-color
- 102 mm (4 in) maximum outer
diameter internal roll
– Loading - Drop and load
– Cutter - standard
vColor
– Iron gray
– Pearl white
vMounting
– Integrated (tray or filler panel)
– Distributive (free standing)
Communication:
vPorts and connectors:
– RS-232 (9-pin D-shell) for POS
Terminal Communications
– Powered USB port
– Power input connector
– Cash Drawer (RJ-11)
– RS-485 for POS Terminal
Communications
– Standard USB port
– Ethernet port
vDrivers:
– Windows
– UPOS (OPOS and JavaPOS™)
– 4690 OS
Physical dimensions:
vSize
– Height:
- Cover closed - 159 mm (6.26 in)
- Cover open - 260 mm (10.24 in)
– Depth -177 mm (6.97 in)
– Width - 145 mm (5.71 in)
– Weight:
- Without interface card - 1.4 kg (3.09 lb)
- With interface card - 2.5 kg (5.51 lb)
Power supply:
vStandard 4610 power supply (P/N 40N5050, or
later):
– 110/220 VAC Input
– +24 VDC Output
–75W
vTerminal supplied power option (Powered
USB):
– 24 V powered USB connection using the
Toshiba supplied cable (P/N 40N4790 =
0.75 m, 40N4789=2m,42J2477 = 1.55 m)
Controls and indicators:
vCover Open
vPaper feed
vBeeper
vStatus LED
vPaper status LED
vPower switch
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