Toshiba Strata CT Instruction Manual

October 2000
TOSHIBA
TOSHIBATOSHIBA
TOSHIBA Telecommunications Division
Installation & Maintenance
Manual
Release 1
Digital Business Telephone Solutions
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Publication Information
Toshiba Information Systems (UK) Ltd. reserves the
right to change any of this information including, but
not limited to, product characteristics and operating
specifications, without prior notice.
It is intended that the information contained within this
manual is correct at the time of going to print, however
all liability for errors or omissions is excluded.
Version 1, October 2000
© Copyright 2000
Toshiba Information Systems (UK) Ltd.
Telecommunications Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including recording,
taping, photocopying, or information retrieval systems—without
express written permission of the publisher of this material.
Stratagy and Strata are registered trademarks of Toshiba
Information Systems (UK) Ltd.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
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Strata CT I&M October 2000 i
Contents
Introduction
Organisation ........................................................................................................ ix
Conventions ......................................................................................................... xi
Related Documents/Media ................................................................................. xii
Chapter 1 - Strata CT Configuration
System Overview ............................................................................................... 1-1
Architecture ....................................................................................................... 1-2
Processor PCBs ................................................................................................. 1-2
Processor PCB Subassemblies ..................................................................... 1-3
Cabinet Slots ......................................................................................................1-3
Base Cabinet ................................................................................................1-3
Expansion Cabinets ...................................................................................... 1-4
Printed Circuit Boards (PCBs) ..................................................................... 1-4
Maximum Station/Line Capacities ....................................................................1-4
ISDN BRI Circuit Capacity Guidelines ............................................................1-5
Remote Expansion Cabinet Unit .....................................................................1-11
Strata CT Hardware Compatibility .................................................................. 1-12
Functional Block Diagrams .............................................................................1-13
Strata CT Cabinet Slot Configuration ............................................................. 1-16
PCB Placement Guidelines ........................................................................ 1-16
Power Considerations ................................................................................ 1-19
Reserve Power ........................................................................................... 1-20
Primary/Reserve Power Cabinet Hardware ..................................................... 1-20
Chapter 2 - Strata CT Installation
Inspection .......................................................................................................... 2-1
Packaging and Storage ...................................................................................... 2-1
Site Requirements .............................................................................................. 2-2
Input Power .................................................................................................. 2-2
Clearance and Location ............................................................................... 2-2
Power Considerations ........................................................................................ 2-4
Reserve Power ............................................................................................. 2-4
Cabinet Installation Considerations ................................................................... 2-5
Recommended Installation Sequence .........................................................2-5
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ii Strata CT I&M October 2000
Install Power Supply ..........................................................................................2-6
Testing the System’s Power Supply ............................................................2-6
Circuit Breaker Reset Procedure ..................................................................2-7
Power Supply (BPSU672F) Removal ..........................................................2-8
Power Supply Replacement .........................................................................2-8
Mount Cabinets...................................................................................................2-9
Wall Mounting the Base (Top) Cabinet .......................................................2-9
Wall Mounting Expansion Cabinets ..........................................................2-10
Earth the System...............................................................................................2-17
Install AC Power Components .........................................................................2-18
AC Power Requirements ............................................................................2-18
AC/Reserve Power and Data Cabling Overview .......................................2-19
Install Reserve Power .......................................................................................2-22
Reserve Battery Cabinet Components/Cables ...........................................2-23
Reserve Power for One or Two Cabinets (Wall Mount) ...........................2-23
Reserve Power for Three or More Cabinets (Wall Mount) .......................2-24
Cabinet Floor Mounting .............................................................................2-26
Reserve Power/AC Wiring for Three or More Cabinets (Floor Mount) ...2-35
Install Universal and Processor PCBs ..............................................................2-35
PCB Installation Considerations ................................................................2-36
PCB Option Considerations .......................................................................2-36
BCU Processor PCBs ......................................................................................2-37
PCB Installation Power Supply Considerations ........................................2-37
Maximum Capacities .................................................................................2-37
Internal Hardware Options .........................................................................2-38
BCU Installation ........................................................................................2-40
BCU Programming ....................................................................................2-41
Remote Expansion Cabinet Unit .....................................................................2-49
Remote Cabinet Installation Instructions ...................................................2-50
Status Indicators .........................................................................................2-55
Monitor Port Communication Parameters .................................................2-56
Monitor Port Pin Assignments ...................................................................2-56
Chapter 3 - Universal Slot PCBs
PCB Compatibility ............................................................................................3-1
PCB Chapter Layout ..........................................................................................3-2
BVPU –Internet Protocol (IP) Interface Unit (Future Release) ......................3-3
BVPU Configuration ...................................................................................3-3
BVPU Installation ........................................................................................3-3
BVPU Programming ....................................................................................3-4
PDKU –Digital Telephone Interface Unit ........................................................3-7
PDKU Hardware Options ............................................................................3-7
PDKU Installation ........................................................................................3-7
PDKU Programming ....................................................................................3-7
PEKU –Electronic Telephone Interface Unit ...................................................3-9
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Strata CT I&M October 2000 iii
Speaker Off-hook Call Announce Unit (EOCU) Installation onto the PEKU
(Internal Option) .....................................................................................3-9
External Options ........................................................................................ 3-10
PEKU Configuration to Support an HDSS Console Option ...................... 3-10
PEKU Installation ...................................................................................... 3-10
PEKU Programming .................................................................................. 3-10
PIOU, PIOUS –Option Interface Units .......................................................... 3-12
IMDU2 Installation onto a PIOU2 or PIOUS2 (Internal Option) .............3-12
PIOU, PIOUS Installation .......................................................................... 3-13
PIOU, PIOUS Programming ...................................................................... 3-13
PEPU2 –External Page Interface Unit ............................................................ 3-17
PEPU2 Installation ..................................................................................... 3-17
PEPU2 Programming ................................................................................. 3-18
PCOU - Exchange Line Interface Unit ...........................................................3-19
RATU - Attendant Console Interface Unit ......................................................3-22
RATU Installation ...................................................................................... 3-22
RATU Programming .................................................................................. 3-22
PEMU - DC5 Tie Line Unit ............................................................................ 3-23
PACU - AC15 Tie Line Unit ........................................................................... 3-26
RSIU, RSIS, RMDS –RS-232/Modem Interface Unit ................................... 3-29
RSIS, RMDS Piggy-Back Installation ....................................................... 3-30
RSIU Installation ....................................................................................... 3-30
RSIU, RSIS, RMDS Programming ............................................................ 3-33
PSTU & RSTU –Standard Telephone Interface Unit ..................................... 3-35
R48S -48 Volt Supply Installation (Internal Option) .................................3-35
External Options ........................................................................................ 3-36
RSTU2/RSTU3 Installation ....................................................................... 3-36
PSTU/RSTU Programming ....................................................................... 3-38
Chapter 4 - Universal Slot PCB Wiring
Station Wiring Diagrams ................................................................................... 4-2
Digital Station Wiring .................................................................................. 4-2
Electronic Station Wiring Diagrams ............................................................4-5
Attendant Console Wiring Diagrams ........................................................... 4-9
Analogue Devices Wiring .......................................................................... 4-11
Power Failure Cut Through (DPFT) Wiring Pin-outs ..................................... 4-13
Exchange Line Wiring Diagrams .................................................................... 4-15
Option Interface PCB Wiring Diagrams ......................................................... 4-19
Chapter 5 - Station Apparatus
Types of Telephones .......................................................................................... 5-1
Electronic Telephones .................................................................................. 5-2
Standard Telephones .................................................................................... 5-3
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iv Strata CT I&M October 2000
Telephone Installation .......................................................................................5-3
Telephone Speaker Off-hook Call Announce Upgrade (DVSU) ................5-4
System Connection ......................................................................................5-4
Telephone Wall Mounting ...........................................................................5-5
Telephone Upgrades ..........................................................................................5-7
Digital Telephone Upgrades ........................................................................5-8
DKT2001 Digital Single Line Telephone .........................................................5-9
Installation ..................................................................................................5-10
Programming ..............................................................................................5-10
Loud Ringing Bell/Headset Upgrade (HHEU) ..........................................5-11
Carbon Headset/Handset Straps .................................................................5-14
Beep Strap ..................................................................................................5-14
Microphone/Speaker Sensitivity Adjustment (Speakerphones Only) .......5-15
Busy Override and Camp-on Ring Tone Over Handset/Headset Option .. 5-15
External Power Straps ................................................................................5-16
DKT2000 ADM Installation ......................................................................5-16
Electronic Telephone Upgrades .......................................................................5-16
Off-hook Call Announce Upgrade (HVSU2 or HVSU/HVSI) ..................5-16
Loud Ringing Bell/Headset Upgrade (HHEU) ..........................................5-18
Carbon Headset/Handset Straps .................................................................5-20
Beep Strap ..................................................................................................5-20
Microphone/Speaker Threshold (Speakerphones only) .............................5-21
Handset Receiver Volume-up Strap (Version 2 6500-series Telephones
Only) .....................................................................................................5-21
Direct Station Selection (DSS) Console/System Connection ..........................5-21
DDSS Console Connections ......................................................................5-21
DDSS Programming ..................................................................................5-22
HDSS Console ...........................................................................................5-22
Door Phone (MDFB) .......................................................................................5-23
Lock Control Unit and Door Phone .................................................................5-23
DDCB/HDCB and MDFB Cabling ...........................................................5-23
DDCB/HDCB Wall Mounting ...................................................................5-24
MDFB Wall Mounting ...............................................................................5-25
Door Phone/Lock Programming ................................................................5-25
Digital Add-on Module Installation ................................................................5-26
ADM Programming ...................................................................................5-28
Windows Operator’s Console (WOC) .............................................................5-28
Hardware Installation .................................................................................5-28
Windows Operator’s Console (WOC) Programming ................................5-30
Windows Operator’s Console (WOC) Software Installation .....................5-32
Conventional Attendant Console .....................................................................5-32
Installation ..................................................................................................5-32
Conventional Attendant Console Programming ........................................5-32
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Chapter 6 - Peripheral Installation
Power Failure Options ....................................................................................... 6-1
Reserve Power ............................................................................................. 6-1
Strata CT Power Failure Transfer Unit ........................................................6-1
Power Failure Emergency Transfer (DPFT) Installation .............................6-2
Music-on-Hold (MOH)/ Background Music (BGM) Options ..........................6-3
MOH Option ................................................................................................6-3
BGM Options ............................................................................................... 6-6
Alternate BGM Source Installation .............................................................6-9
External BGM Installation ......................................................................... 6-10
Relay Control Options and Door Lock Control .............................................. 6-10
External Page/Door Lock Relay Options (PIOU, PIOUS, or PEPU) ........ 6-10
Night Transfer/Night Relay Options with PIOU, PIOUS, or PEPU ......... 6-15
External Speaker Unit (HESB) Options .......................................................... 6-17
Loud Speaker Amplification Option .......................................................... 6-17
Amplified Speaker Option ......................................................................... 6-22
Talkback Amplified Speaker Option ......................................................... 6-23
HESB Wall Mounting ................................................................................ 6-26
T001B Relay Unit Options .............................................................................. 6-26
System Hardware Requirements ................................................................ 6-26
T001B Installation ..................................................................................... 6-27
T001B Relay Unit Test .............................................................................. 6-27
External Page Options ..................................................................................... 6-28
External Page Option Installation .............................................................. 6-28
SMDR Printer/Call Accounting Device Options ............................................6-34
SMDR Printout Examples ......................................................................... 6-37
SMDR Programming ................................................................................. 6-39
SMDR Printer/Call Accounting Device Installation ................................. 6-39
System Database Printout Using SMDR Port .................................................6-40
Program 97 ................................................................................................. 6-40
Voice Mail Options ......................................................................................... 6-41
Toshiba Stratagy & Stratagy DK Voice Messaging Systems .................... 6-41
Customer-supplied Voice Mail Messaging Systems ................................. 6-43
General Voice Mail (Standard Telephone Port) Programming ................. 6-43
Voice Mail Program Checklist .................................................................. 6-44
Voice Mail System Installation ..................................................................6-45
Auto Attendant ................................................................................................ 6-46
Strata CT Built-In Auto Attendant (AA) ................................................... 6-46
Non-built-in Auto Attendant ...................................................................... 6-52
Multiple PIOU, PIOUS, Installation ............................................................... 6-53
Chapter 7 - ACD Installation
Installation ......................................................................................................... 7-2
Multiple Serial Port Installation ................................................................... 7-2
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vi Strata CT I&M October 2000
Wiring ..........................................................................................................7-3
ACD Installation Guidelines .............................................................................7-4
Initialise the System ...........................................................................................7-4
Install the Feature Key........................................................................................7-4
Install Related PCBs...........................................................................................7-4
Connect COM Port Wires...................................................................................7-5
Install ACD/MIS Interface .................................................................................7-5
Set the MIS Channel...........................................................................................7-5
Connect Announcement Devices........................................................................7-5
Connect Music Sources ......................................................................................7-6
Install ACD to Strata CT Built-in Auto Attendant (AA) Integration.................7-6
Assign ACD to Toshiba Stratagy or Customer Supplied Voice Mail AA
Integration.....................................................................................................7-6
ACD Line Operation/Programming Considerations .........................................7-7
ACD Programming ......................................................................................7-7
Direct Incoming Assignments to ACD Groups ...........................................7-7
DDI/Tie Incoming Line Calls ......................................................................7-7
Transfer From Built-in Auto Attendant (AA) to ACD Group .....................7-8
Transfer From External AA to an ACD Group ...........................................7-8
Overflow From an ACD Group Queue ........................................................7-8
ACD Group Status .......................................................................................7-9
Agent Ring No Answer Call Treatment .....................................................7-10
ACD SMDR Printout Examples ................................................................7-11
Insight DK .......................................................................................................7-15
Strata CT Requirements .............................................................................7-15
Reference Information ...............................................................................7-15
Wall boards ................................................................................................7-15
Chapter 8 - Fault Finding
Fault Classification ............................................................................................8-1
Fault Clearing Procedures .................................................................................8-1
Parts Return .......................................................................................................8-2
Processor PCB Fault Isolation ...........................................................................8-3
Fault Isolation Procedure .............................................................................8-3
Station Cable Continuity Check ........................................................................8-4
Voltmeter Test .............................................................................................8-4
Ohmmeter Test .............................................................................................8-5
Cable Installation Test .................................................................................8-6
Fault Isolation Flowcharts .................................................................................8-7
Chapter 9 - Computer Telephony Integration
Installing Computer Telephony Integration ......................................................9-1
About Strata CT and TAPI ................................................................................9-1
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Strata CT I&M October 2000 vii
Requirements ..................................................................................................... 9-2
StrataLink and TAPI Service Provider for Windows 95 & NT ........................ 9-2
Install TSPI and/or StrataLink Packages ........................................................... 9-4
TSPI Description ............................................................................................... 9-8
Purpose .............................................................................................................. 9-8
Introduction ....................................................................................................... 9-8
Levels of Service ............................................................................................... 9-9
Strata CT's TSPI Model .....................................................................................9-9
The DKT TSPI Call State Flow ....................................................................... 9-10
System Messages ............................................................................................. 9-10
Start-up and Shutdown of TAPI ...................................................................... 9-11
Receiving Information ..................................................................................... 9-12
Basic Call Control ...........................................................................................9-20
Holding Calls ................................................................................................... 9-21
Transferring Calls ............................................................................................ 9-21
Conferencing ................................................................................................... 9-22
Call Parking ..................................................................................................... 9-23
Call Forwarding ............................................................................................... 9-23
Call Pickup ...................................................................................................... 9-23
Miscellaneous Functions ................................................................................. 9-23
Extended Services ........................................................................................... 9-24
Using StrataLink for CTI Connections ............................................................9-27
StrataLink Functions ....................................................................................... 9-28
Software Application Initiated Events ............................................................. 9-28
Telephone System Events ................................................................................ 9-30
Tokens ............................................................................................................. 9-33
TeleMagic Link ............................................................................................... 9-35
Debugging ....................................................................................................... 9-36
Using Goldmine ‘95 with StrataLink .............................................................. 9-37
Goldmine '95 Installation Guidelines .............................................................. 9-38
Beneficial Options Available in Goldmine 95 ................................................9-41
Using ACT! 3.0 with StrataLink .....................................................................9-43
Linking ACT! 3.0 with StrataLink ..................................................................9-43
Installing ACT! 3.0 .......................................................................................... 9-44
Using StrataLink with Access ‘97 ................................................................... 9-47
Handling Outgoing Calls ................................................................................. 9-48
Handling Incoming Calls ................................................................................. 9-48
Using StratLink with Outlook 97/98/2000 ...................................................... 9-50
Handling Outgoing Calls ................................................................................. 9-50
Chapter 10 - ISDN Interfaces
PRI Overview .................................................................................................. 10-1
BRI S/T Overview ........................................................................................... 10-1
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viii Strata CT I&M October 2000
System Capacity of ISDN Circuits ............................................................10-2
RPTU Interface Unit ........................................................................................10-3
RPTU Overview .........................................................................................10-3
Strata CT Slot Assignments .......................................................................10-3
Strata CT Slot Assignments .......................................................................10-4
RPTU Installation ............................................................................................10-4
Cabling .......................................................................................................10-7
RBSU/RBSS Interface Units ...........................................................................10-8
Overview ....................................................................................................10-9
Capacity and Cabinet Slot Information ....................................................10-10
PS-1 Line Power Option ..........................................................................10-10
RBSU/RBSS Installation .........................................................................10-12
Run Related Programs ...................................................................................10-12
Set Option Switches/Jumpers .........................................................................10-12
Install the RBSS..............................................................................................10-14
Install the R40S1A..........................................................................................10-14
Install RBSU/RBSS PCBs into Cabinet .........................................................10-14
Modular Jack Pin Configurations ............................................................10-15
RBSU/RBSS Premise Wiring Guidelines ................................................10-16
Connecting RBSU to Network Side (TE-Mode) .....................................10-18
Connecting RBSU/RBSS Station Devices (NT-Mode) ...........................10-19
Timing and Synchronisation ..........................................................................10-22
RPTU Performance Monitoring ...............................................................10-24
PRI/BRI Call Monitoring ..............................................................................10-26
BRI Call Monitor .....................................................................................10-29
SMDR Output for ISDN ................................................................................10-31
ISDN Disconnect Cause Code .......................................................................10-31
Explanation of the LCD Information .......................................................10-31
Q931 ETSI (BTNR 191) Clearing Cause Codes .....................................10-34
Notes to Users
Safety Approval ............................................................................................... A-1
EMC Compliance .............................................................................................. A-3
Type Approval................................................................................................... A-3
Network Planning Information.......................................................................... A-4
Glossary
Index
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Strata CT I&M Manual October 2000 ix
Introduction
This manual provides detailed step-by-step instructions for installing and maintaining the
Strata CT digital business telephone systems. It is intended for qualified service technicians
and system programmers.
Use this manual in conjunction with the Strata CT Programming Manual which covers the
programs related to the Strata CT systems discussed in this book.
Organisation
This manual is organised into these sections/chapters for your convenience:
◆Chapter 1 – Strata CT Configuration explains how to configure a Strata CT system.
◆Chapter 2 – Strata CT Installation covers site requirements and cabinet installation.
Defines the site requirements necessary to ensure a proper operating environment for
the Strata CT. Also included are input power requirements, cable lengths/network
requirements, and earthing requirements. Explains how to install the Base and the
Expansion Cabinets. Instructions are also provided on how to remove and replace
cabinets on installed systems.
◆Chapter 3 – Universal Slot PCBs provides procedures for Strata CT system Printed
Circuit Boards (PCBs) for installation into universal slots. It includes installation
instructions, optional configuration information, and wiring and programming
considerations for each PCB.
◆Chapter 4 – Universal Slot PCB Wiring contains point-to-point wiring diagrams for
connection of telephones, lines, peripheral equipment, and power supplies to the Strata
CT systems.
Note Wiring diagrams for PCBs that cannot be installed into universal slots can be found
in the installation chapter for the system (e.g., Chapter 2 –Strata CT Installation).
◆Chapter 5 – Station Apparatus provides instructions on how to connect telephones to
the Strata CT systems and how to configure and upgrade them for optional features.
Procedures for installing direct station selection consoles, PC and conventional
attendant consoles, and door phones also appear.
◆Chapter 6 – Peripheral Installation provides connection procedures for optional
peripheral equipment to Strata CT systems. The instructions for each option include
hardware requirements, PCB configuration, interconnection/wiring requirements, and
programming considerations.
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Introduction
xStrata CT I&M Manual October 2000
◆Chapter 7 –ACD Installation includes installation instructions for Automatic Call
Distribution (ACD) and Management Information System (MIS) for the Strata CT.
◆Chapter 8 –Fault Finding for troubleshooting and fixing problems.
◆Chapter 9 –Computer Telephony Integration (CTI) contains CTI, TAPI, and System
Open Architecture Interface information. CTI application notes can be inserted here.
◆Chapter 10 –ISDN Interfaces contains an overview of the ISDN hardware with
specific information on the ISDN Primary Rate Interface (PRI) and Basic Rate
Interfaces (BRI). It includes instructions for installation, hardware requirements, wiring
requirements, and some programming considerations.
◆Notes to Users contains an overview of Safety Approval and EMC Compliance details.
◆Glossary/Index
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Introduction
Strata CT I&M Manual October 2000 xi
Conventions
Conventions Description
Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific
items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or death.
[DN] Represents any Directory Number button, also known as an extension or
intercom number.
[PDN] Represents any Primary Directory Number button (the extension number for the telephone). An extra appearance of the PDN on the same phone is not
considered as a SDN.
[SDN] Represents any Secondary appearance of a PDN. A PDN which appears on
another telephone is considered an SDN.
[PhDN] Represents any Phantom Directory Number button (an additional DN).
Arial Bold Represents telephone buttons.
Courier Shows a computer keyboard entry or screen display.
“Type”Indicates entry of a string of text.
“Press”Indicates entry of a single key. For example: Type prog then press Enter.
Plus (+) Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with
spaces between them show a sequential entry. Example: #+5.
Tilde (~) Means “through.”Example: 200 ~ 220 station range.
BCU Represents all of the Strata CT processors. The Strata CT processors are:
B1CU, B2CAU/B2CBU, B3CAU/B3CBU, B5CAU/B5CBU.
B2CAU/BU Abbreviation for the B2CBU.
B3CAU/BU Abbreviation for the B3CAU/B3CBU.
B5CAU/BU Abbreviation for the B5CAU/B5CBU.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.
Used in a programming sequence to denote a variable LED button. A number
on the black button represents a specific LED button.
● ● ● Indicates continuation of a series of numbers entered.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Strata Library CD-ROM), cross-references appear in
blue hypertext.
03
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Introduction
xii Strata CT I&M Manual October 2000
Related Documents/Media
Note Some documents listed here may appear in different versions on the CD-ROM, or in
print. To find the most current version, check the version/date in the Publication
Information on the back of the document’s title page.
◆Strata CT General Description provides a system overview including hardware and
feature information.
◆Strata CT System Administrator Guide gives instructions for the System
Administrator to manage the system. Contains instructions for Station Relocation,
System Speed Dial, and other features only activated by the System Administrator.
◆Strata CT Digital Telephone User Guide provides all the procedures necessary to
operate Toshiba-proprietary digital telephones, including Single Line Digital Telephone
Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on
module/DSS console.
◆Strata CT Digital Telephone Quick Reference Guide provides a quick reference for
frequently-used digital telephone features.
◆Strata CT Electronic Telephone User Guide explains all the procedures necessary to
operate Toshiba-proprietary electronic telephones, including all LCD features. It also
includes instructions for using the electronic DSS console.
◆Strata CT Electronic Telephone Quick Reference Guide provides a quick reference
for frequently-used electronic telephone features.
◆Strata CT Standard Telephone User Guide explains all the procedures necessary to
operate rotary dial and push-button standard telephones.
◆Strata CT ACD Agent Guide describes the ACD agent feature operation along with
step-by-step procedures for using features.
◆Strata CT ACD Supervisor Guide provides instruction on how to use the ACD
supervisor features.
◆Strata CT Programming Manual provides programming information for the Strata
CT system.
◆Strata CT Technical Library CD-ROM enables you to view, print, navigate and
search publications for Strata DK40 and Strata CT digital business telephone systems. It
also includes Strata CT ACD Documentation, including the ACD Agent Guide and ACD
Supervisor’s Guide. ACD Installation and Programming instructions are included in the
Strata CT Installation and Maintenance Manual and Programming Manual.
◆Stratagy Voice Processing Technical Library CD-ROM provides voice processing
information for the Strata CT system.
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Strata CT Configuration
Strata CT I&M Manual October 2000 1-1
Strata CT Configuration 1
This chapter contains information to help configure the Strata CT systems. A system
overview of CT components and the maximum station and line capacities available with each
system processor is provided.
System Overview
Strata Strata CT easily connects to
outside public telephone lines
(Exchange lines). All of the telephones
(stations) tied to the system can have
direct access to each other as well as to
the public network.
A modular design and a choice of four
processors, also called common control
units, enables the system to fit a variety
of customer needs and capacities.
The Strata CT can be configured as a
single cabinet system that provides
capacity of up to 64 Exchange lines and
stations combined, and can grow to a
five cabinet system that provides
capacity for up to 432 Exchange lines
and stations combined. (See Table 1-4
for details.)
The system line and station capacity
can be increased by adding additional
cabinets (see Figure 1-1 and Table 1-1)
which have universal slots capable of
interfacing with most line, station, and
option interface PCBs available with
the system.
5036
Figure 1-1 Base/Expansion Cabinets
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Strata CT Configuration
1-2 Strata CT I&M Manual October 2000
Architecture
The Base Cabinet and optional Expansion Cabinets are the building blocks of the system.
Each system has a Base Cabinet, and can have from one to four Expansion Cabinets. All
lines, stations, and options are tied together through the cabinets.
Processor PCBs
The system operates with one of four processors (B1CU, B2CAU/B2CBU, B3CAU/B3CBU,
or B5CAU/B5CBU). These processors can only be installed in dedicated slots in the Base
Cabinet (slots B101 and B102).
◆B1CU –a single processor PCB that supports only the Strata CT Base Cabinet with up
to eight universal slots.
◆B2CAU/B2CBU –two PCBs that support up to two cabinets, with up to 18 universal
slots.
◆B3CAU/B3CBU –two PCBs that support up to three cabinets, with up to 28 universal
slots.
◆B5CAU/B5CBU –two PCBs that supports up to five cabinets, with up to 48 universal
slots.
Each processor provides a MOH/BGM source interface, and connectors to mount optional
DTMF receiver PCBs required for some Exchange line types and peripherals, as described
below. Each processor provides an interface for connecting an optional feature key (RKYS)
as described below.
B3CAU/B3CBU and B5CAU/B5CBU require a remote maintenance PCB, usually installed
in slot S101; the remote maintenance PCB is optional for the B1CU and B2CAU/B2CBU.
Table 1-2 lists the clock speed and available chips and memory for each processor.
Table 1-1 Cabinet Specifications
Cabinet Weight Height Width Depth
Base Cabinet (CHSUB672) 31 lbs. 11.65 in. 26.5 in. 10.6 in.
Expansion Cabinet (CHSUE672) 29 lbs. 10.0 in. 26.5 in. 10.6 in.
Tabl e 1-2 Strata CT Processors and Memory
Cabinets B1CU B2CAU/B2CBU B3CAU/B3CBU B5CAU/B5CBU
Main CPU 68000
(8.192 MHz)
68000
(16.384 MHz)
68000
(16.384 MHz)
68EC020
(16.0 MHz)
Sub-CPU TMP90C802-4011
x 1 (10MHz)
TMP90C802-4011
x 2 (10MHz)
TMP90C802-4011
x 3 (10MHz)
TMP90C802-4011
x 5 (10MHz)
Program
Memory
2MB (4MB x 4)
EPROM
2MB (4MB x 4)
EPROM
2MB (4MB x 4)
EPROM
2 MB (4MB x 4)
Flash Memory
RAM 1MB (4MB x 2) 2MB (4MB x 4) 2MB (4Mb x 4) 2.5MB (4MB x
4 + 1MB x 4)
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Strata CT Configuration
Strata CT I&M Manual October 2000 1-3
Processor PCB Subassemblies
Subassemblies required for some features can be added to the processor PCBs. These are
described in the following paragraphs.
DTMF Receiver Subassembly (BRCS)
The BRCS is required to translate DTMF tones needed for DISA, Tie, voice mail, AA
announcement devices, DTMF standard telephones, and other devices.
The BRCS attaches to the processor PCB and is available with either 4, 8, or 12 (BRCS-4, -8
or -12) shared receiver circuits. See Table 1-5 on Page 1-6 for more information.
RKYS Feature Key Upgrades
The system can be upgraded for built-in AA, Automatic Call Distribution (ACD), Software
Management Information System (SMIS) and Insight DK with the following feature keys
that attach to the processor. See Table 1-3 for features provided by RKYS2~4.
Table 1-3 RKYS Features
* Enhanced ACD with MIS data information.
1Built into all Processors as standard.
Cabinet Slots
Base Cabinet
The Base Cabinet has two slots reserved for the system processor PCBs and eight universal
slots, labeled “S101~S108,”that can accommodate station, line or option PCBs (see
Figure 1-2). It also houses a power supply described later in this chapter.
Figure 1-2 Strata CT Base Cabinet Interior
Features Provided to all Strata CT Processors RKYS11RKYS2 RKYS3 RKYS4*
Built-in Auto Attendant X X X X
ACD X X X
ACD with MIS data information X X
POW
+5V
-5V
P.F.
RESET
EXP
BASE
AC IN
BATT
DC OUT
-24V1
-24V2
-24V3
-24V4
+
-
POWER
ON
OFF
FG
5002
B101 B102 S101 S102 S103 S104 S105 S106 S107 S108
5037 CT I&M
B101 B102 S101 S102 S103
S104 S105 S106 S107 S108
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Strata CT Configuration
1-4 Strata CT I&M Manual October 2000
Expansion Cabinets
Expansion cabinets can be added to increase station and Exchange line capacity of systems
that allow multiple cabinets. Figure 1-3 shows an example of the interior of an expansion
cabinet.
Refer to the following section for station/line capacities. Table 1-4 shows the number of
stations and lines available when additional cabinets and PCBs are used.
Figure 1-3 Strata CT Expansion Cabinet Interior
Printed Circuit Boards (PCBs)
PCBs are installed in the cabinets to provide interface for stations, lines, and peripherals.
Each PCB measures 7.5 x 5.5 inches (190 x 140 mm) and mounts in the slot with a 44-pin
backplane connector. PCB external connections to station equipment are made to the Main
Distribution Frame (MDF) using industry-standard connectors.
Maximum Station/Line Capacities
Attaining maximum system capacities depends on power consumption of a particular
configuration. Configurations for a fully expanded system can range from 200 lines or 336
stations. One universal slot is required for Remote Maintenance PCB with B3CAU/B3CBU
and B5CAU/B5CBU, but is optional for B1CU and B2CAU/B2CBU.
A summary of the maximum number of lines and stations by processor is shown in Tab le 1 -4.
Table 1-4 Strata CT Maximum Capacities
Cabinets B1CU B2CAU/
B2CBU
B3CAU/
B3CBU
B5CAU/
B5CBU
Maximum Exchange Lines 32 120 120 200
Maximum Stations 56 144 192 336
System Ports (total) 64 172 266 432
* Configuration numbers marked with a * do not include a slot for the Remote Maintnenace PCB. All other con-
figurations (without an *) assume that a slot is provided for the Remote Maintenance PCB.
S_01 S_02 S_03 S_04 S_05 S_06 S_07 S_08 S_09 S_10
5003 CT I&M 00
CABINET NO.
2
S_01 S_02 S_03 S_04 S_05
S_06 S_07 S_08 S_09 S_10
34567
POW
+5V
-5V
P.F.
RESET
EXP
BASE
AC IN
AC IN
DC OUT
-27V1
-27V2
-27V3
-27V4
+
-
POWER
ON
OFF
FG
5002
POW
+5V
-5V
P.F.
RESET
EXP
BASE
AC IN
BATT
DC OUT
-27V1
-27V2
-27V3
-27V4
+
-
POWER
ON
OFF
FG
5002
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Strata CT I&M Manual October 2000 1-5
ISDN BRI Circuit Capacity Guidelines
This section shows the capacity guidelines for ISDN BRI circuits using the RBSU/RBSS
PCBs.
1. Each BRI circuit can be configured to support either one BRI (TE or TA) ISDN station;
or two ISDN line channels.
2. A maximum of two BRI circuits per RBSU/RBSS PCB may be used as BRI line circuits
to connect to the ISDN Exchange line. Each circuit provides two Exchange line
channels to the Strata CT.
3. Each BRI circuit provides two B channels plus one D channel and reduces the system
capacity by two station ports and two Exchange lines, regardless of how it is configured
(line or station). Each (N/T) BRI station circuit allows up to two TE-1 and TA devices to
share the BRI B channels (two simultaneous calls maximum per BRI circuit).
4. RBSS can only be used for BRI stations. All other BRI PCBs can be configured as line
or station BRI circuits.
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1-6 Strata CT I&M Manual October 2000
Maximum capacities for system features, lines, stations and peripherals and telephone
subassemblies are shown in Tab le s 1-5~1-8.
Table 1-5 System Feature Capacities
Strata CT Capacities
Features B1CU B2CAU/
B2CBU
B3CAU/
B3CBU
B5CAU/
B5CBU
Auto Attendant (built-in) simultaneous calls in queue 12 24 24 24
Caller ID Abandoned Call Numbers (Missed Calls):
stored per station 10~100 10~100 10~100 10~100
stored per system 200 400 1000 2000
Exchange Line Groups 8 16 16 16
Distributed Hunt (DH) Calls in Queue per Groups 10 10 10 10
DH Groups 16 16 16 16
DH stations per Group 32 32 32 32
DDI Network Routing Numbers 200 300 300 300
DDI Numbers 350 500 500 700
DTMF receivers 12 24 24 24
ExternalPageZones 4448
Call Park Orbits - general 20 20 20 20
Call Park Orbits - individual 80 240 240 336
Personal LCD Messages per DKT1
1. Personal Messages includes: timed reminder memo and station speed dial memo.
10 10 10 10
Personal Message DKTs 32 96 96 96
[PhDNs] per System 80 240 240 336
[PDNs] per System 56 144 192 336
RingTones 3333
Simultaneous Party Conferencing (4-party) 7 7 7 14
Simultaneous Two-Exchange Line conferencing (3-party) 10 10 10 20
Stations 56 144 192 336
Station Speed Dial 40 40 40 40
System LCD Messages 40 40 40 40
System Speed Dial 800 800 800 800
TelephonePageGroups 5999
Telephone Group Page – simultaneous stations paged 80 120 120 120
Telephone Pickup Groups 20 20 20 20
Tenants 4444
Toll Restriction (AC/OC) Table 8 16 16 16
TollRestrictionClasses 4888
Verified Account Codes 300 300 300 500
Voice Mail SMDI Yes Yes Yes Yes
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