TransAct Epic 3000 Manual

Epic 3000
Programmer’s Guide
PN 100-14362, Rev A Dec 2015

Programming Codes Epic 3000 Programmer’s Guide
Page 2Rev A 100-14362

Epic 3000 Programmer’s Guide Programming Codes
100-14362 Rev A Page 3
Change History
Revision
Description of Change
Date
ECR
1
Initial Draft
Dec
2015
A
Initial Release
Dec
2015
ER30301

Programming Codes Epic 3000 Programmer’s Guide
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Federal Communications Commission Radio Frequency Interference Statement
The EPIC 3000 Printer complies with the limits for a Class A computing device in
accordance with the specifications in Part 15 of FCC rules. These regulations are
designed to minimize radio frequency interference during installation; however, there is
no guarantee that radio or television interference will not occur during any particular
installation. Interference can be determined by turning the equipment off and on while
the radio or television is on. If the printer causes interference to radio or television
reception, try to correct the interference by one or more of the following measures:
1. Reorient the radio or television receiving antenna
2. Relocate the printer with respect to the receiver
3. Plug the printer and receiver into different circuits
If necessary, the user should consult their dealer or an experienced radio/television
technician for additional suggestions. The user may find the following booklet prepared
by the Federal Communications Commission helpful: How to Identify and Resolve
Radio/TV Interference Problems. This booklet is available from the US Government
Printing Office, Washington, DC 20402. Ask for stock number 004-000-00345-4.
Canadian Department of Communications Radio
Interference Statement
The EPIC 3000 Printer does not exceed Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Regulatory Compliance
FCC Class A
ULc
CE Mark
UL 1950
TUV

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Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part of this
document may be reproduced, stored or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of
TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains
information that is both confidential and proprietary to TransAct. Recipient shall not
disclose any portion of this document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED,
DIRECTLY OR INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR
DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by other
manufacturers, and referred to in this publication, do not affect the applicability of
information in this publication.
Copyright
© 2015 TransAct Technologies, Inc. All rights reserved.
Revision Level A
Dec 2015
Printed in USA
Trademarks
Some of the product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
BANKjet, 50Plus, Insta-Load, Ithaca, "Made to Order. Built to Last", Magnetec, PcOS,
POSjet, PowerPocket, iTherm", "PRINT IT. STICK IT.", POWEROLL, "RECEIPTS
THAT REGISTER", and TransAct are registered trademarks and Epic 950, Epicenteral,
Flex-Zone, imPort, ithaColor, KITCHENjet, Momentum, QDT and TicketBurst are
trademarks of TransAct Technologies, Inc.
QR Code is registered trademark of DENSO WAVE INCORPORATED in JAPAN and
other countries.
EPSON and ESC/POSare registered trademarks of Seiko Epson Corporation in Japan
and other countries.

Programming Codes Epic 3000 Programmer’s Guide
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Table of Contents
Change History .................................................................................. 3
Canadian Department of Communications Radio Interference
Statement.......................................................................................... 4
Regulatory Compliance...................................................................... 4
Disclaimer ......................................................................................... 5
Copyright.........................................................................................................................5
Trademarks.....................................................................................................................5
Table of Contents............................................................................................................6
Figures..........................................................................................................................12
Tables...........................................................................................................................14
About the EPIC 3000 Printer ........................................................... 15
Who Should Read This Guide?.....................................................................................15
What Is Included in This Guide?....................................................................................15
Warranty Options..........................................................................................................15
Technical and Sales support.........................................................................................16
On-line Technical Support.....................................................................................16
Telephone Technical Support................................................................................16
Return Materials Authorization and Return Policies...............................................16
Service Programs..................................................................................................16
Sales Support........................................................................................................17
Contact Information...............................................................................................17
EPIC 3000 Specifications and Requirements................................................................18
Standard Features ........................................................................................................18
General Specifications ..................................................................................................20
Printing Specifications...........................................................................................20
Electrical Characteristics...............................................................................................20
Internal AC Powered .............................................................................................20
Thermal Print Head.......................................................................................................20
Media Specifications .....................................................................................................21
Receipt Paper........................................................................................................21
Monochrome......................................................................................................21
Paper Low.........................................................................................................21
Paper Out..........................................................................................................21
Receipt Printing, Auto Cutter Position................................................................21
Buzzer...........................................................................................................................22
Cover Interlock..............................................................................................................22
Communications Interface.............................................................................................22
USB Interface........................................................................................................22
Setup............................................................................................... 22
Verifying the Configuration............................................................................................22
Connecting Communications Cables.....................................................................22
Verify the Firmware Configuration .........................................................................23
Installing Paper .............................................................................................................23
Indicator Light................................................................................................................24
Error Indication and Blink Patterns.....................................................................24
Power Saving Modes ....................................................................................................25
Sleep.....................................................................................................................25
Green/Standby......................................................................................................25

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Testing the Printer Overview.........................................................................................26
Using Self-Test, Configuration, and Hex Dump Mode............................................26
Entering Self-Test, and Configuration mode ......................................................26
Testing the printer..............................................................................................26
TEST-Receipt................................................................................................26
TEST-Head Test............................................................................................26
Configuring Options...........................................................................................26
TEST- Configuration......................................................................................27
Factory Test.......................................................................................................27
Level 0 Diagnostics ...............................................................................................27
Cold Power On ..............................................................................................27
Boot Loader Maintenance Mode............................................................................28
Configuring Your EPIC 3000 Printer ................................................ 28
Configuration Mode Overview.......................................................................................28
How to Change Configuration Settings..........................................................................28
Entering into Configuration Mode ..........................................................................28
Using Configuration Mode.............................................................................................29
Remote Configuration ...................................................................................................29
Programming Codes ........................................................................ 30
Control Codes Overview ...............................................................................................30
Nomenclature................................................................................................................30
Standard Emulation...............................................................................................30
IPCL Codes...........................................................................................................31
EPOS Emulation....................................................................................................31
Application Development...............................................................................................31
Ithaca Control Codes and Commands...........................................................................31
PcOS Printer Control Codes..................................................................................31
Quick PcOS Reference Chart................................................................................32
Low Level Paper Motion Control............................................................................37
Print/Paper Motion.............................................................................................37
Horizontal Motion Control......................................................................................37
Vertical Motion Control ..........................................................................................39
Feed to Black Dot..................................................................................................45
Character Pitch......................................................................................................46
Character Font ......................................................................................................49
Character Sets and Code Pages...........................................................................50
Codepage description files.................................................................................50
Double-Byte and Multi-Byte Code Page Description Files .....................................52
Code page selection..............................................................................................52
Print Control Characters........................................................................................57
User Defined characters........................................................................................58
Character Attributes...............................................................................................59
Page Mode............................................................................................................65
How to use page mode......................................................................................65
Page Definition ..............................................................................................65
Auto-cutter and page mode ...............................................................................66
Mechanism commands in page mode................................................................66
Stopping page mode definition...........................................................................66
Printing the page ...............................................................................................66
Page mode commands..........................................................................................66
Graphic Modes......................................................................................................74

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Standard APA Graphics.....................................................................................74
Extended APA Graphics....................................................................................75
Horizontal Graphics...............................................................................................77
Graphics Compression......................................................................................78
Bitmap Graphics File Support................................................................................80
User Store (Graphic Save) ....................................................................................82
Defining Macros.................................................................................................83
User-Store Commands......................................................................................85
User Macros..........................................................................................................88
Programming Considerations ............................................................................88
Bar Codes .............................................................................................................91
Barcodes and Code Pages................................................................................93
Barcodes and Unicode ......................................................................................93
Linear Barcodes ................................................................................................94
Code-39 and Code-39 Extended....................................................................94
Code 128 (Code-128(A,B, and C)).....................................................................96
Code 128 Auto Encoding...................................................................................99
Interleaved 2 of 5 (Code 2 of 5) .......................................................................100
UPC A .............................................................................................................100
UPC E .............................................................................................................101
EAN-13............................................................................................................102
EAN-8..............................................................................................................103
EAN-14............................................................................................................103
ITF-14..............................................................................................................104
EAN 2 and EAN 5 Addenda barcodes.............................................................104
Code 93...........................................................................................................105
Codabar...........................................................................................................105
DataBar (RSS) GS-1 barcodes........................................................................106
GS1-Databar-14 (GS1-Databar-Omni-directional) .......................................107
GS1-Databar-Truncated ..............................................................................108
GS1-Databar-14 Stacked and GS1-Databar-14 Stacked-Omni....................108
GS1-Databar-Limited...................................................................................109
GS1-Databar-Expanded ..............................................................................110
GS1-Databar-Expanded Stacked.................................................................110
EAN-128 (GS1-128).....................................................................................111
2D Barcodes........................................................................................................112
Code 49...........................................................................................................112
Code 16K ........................................................................................................113
PDF 417, Truncated PDF417 and Micro PDF 417...........................................114
PDF 417 ......................................................................................................114
Truncated PDF 417......................................................................................115
Micro PDF 417.............................................................................................116
Data Matrix Bar Code......................................................................................117
Data Matrix Encoding...................................................................................117
Data Matrix ECC200....................................................................................117
Data Matrix Commands...............................................................................118
Testing Data Matrix barcodes......................................................................118
Maxicode.........................................................................................................119
Maxicode Commands..................................................................................120
MaxiCode Mode 2 and 3 Structured Carrier Message..................................120
QRCode ..........................................................................................................122

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QRCode Commands....................................................................................123
Micro QRCode.................................................................................................124
Micro QRCode Commands..........................................................................124
Aztec ...............................................................................................................125
Aztec Commands ........................................................................................126
Code One........................................................................................................127
Composite Barcodes...........................................................................................128
Composite data............................................................................................129
UPC A Composite........................................................................................129
UPC E Composite........................................................................................130
EANX Composite.........................................................................................130
EAN GS1-128 Composite............................................................................131
GS1-Databar-14 Composite.........................................................................131
GS1-Databar-Truncated Composite.............................................................132
GS1-Databar-Limited Composite.................................................................132
GS1-Databar-Expanded Composite.............................................................133
GS1-Databar-14 Stacked Composite...........................................................133
GS1-Databar-Stacked Omni Composite ......................................................134
GS1-Databar-Expanded Stacked Composite...............................................134
GS-1 Barcodes....................................................................................................135
GS-1 AI definitions...........................................................................................136
Mandatory AI Associations ..............................................................................140
Invalid AI associations.....................................................................................142
GS-1 AI fields with a Check Digit.....................................................................143
Controlling Barcodes...........................................................................................144
Unified Commands..........................................................................................144
Barcode Control Summery Chart.................................................................146
PDF417 Print Options......................................................................................147
Data Matrix Print Options.................................................................................150
Code 49 Print Options .....................................................................................151
Code 16K Print Options...................................................................................152
QRCode Print Options.....................................................................................153
Maxicode Print Options....................................................................................154
Aztec Print Options..........................................................................................155
Code One Print Options...................................................................................156
Databar (RSS) Print Options............................................................................157
Composite Barcode Print Options....................................................................158
Legacy Commands..........................................................................................159
Identifying Barcode Processing Errors.................................................................161
Miscellaneous Printer Control..............................................................................163
Printer Status.......................................................................................................170
Status Inquire ..................................................................................................170
Serial and USB Mode Inquire ..........................................................................170
IEEE 1284 Mode Inquire..................................................................................170
Inquire Commands..............................................................................................171
ESC/POSTM Codes......................................................................................................186
Differences between Epson TM Printers and EPIC 3000.....................................186
Page Mode......................................................................................................186
Undocumented Epson Commands..................................................................186
Barcodes.........................................................................................................186
Real-time Status..............................................................................................186

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Epson Licensed Firmware ...............................................................................186
EPIC 3000 Graphics ....................................................................... 187
Printing Graphics.........................................................................................................187
Character Graphics .............................................................................................187
APA Graphics......................................................................................................189
Procedure for APA graphics: ...........................................................................189
Color Graphics.................................................................................................189
Procedure for color horizontal graphics:...........................................................190
EPIC 3000 Universal Color Graphics ..........................................................................192
Print File Graphics...............................................................................................192
To generate a print file.....................................................................................192
Store Graphics in the printer:...............................................................................193
To Store a graphic in the printer.......................................................................193
Print a stored graphic.......................................................................................193
Generate a file to store graphics into a printer .................................................193
How universal graphics is done...........................................................................195
How to use IPCL commands in text strings..........................................................195
Load and store named graphic image..............................................................195
Recall and print stored named graphic image..................................................196
Cautions..............................................................................................................196
Universal Graphic Command Descriptions ..........................................................196
Scalable Fonts ............................................................................... 199
Character Generation..................................................................................................199
Outline characters ...............................................................................................199
Stroke-based characters......................................................................................199
Character Definition.....................................................................................................200
Character Size.....................................................................................................201
Selecting Character Size.....................................................................................201
Legacy or Classic Method ...................................................................................201
Line spacing........................................................................................................202
Selecting character size by points. ......................................................................202
Diacritical Marks..................................................................................................202
Character Cache.........................................................................................................203
Stacked or Linked fonts...............................................................................................203
Bitmap Fonts...............................................................................................................204
Custom Fonts..............................................................................................................205
Internal Fonts..............................................................................................................205
Font Storage ...............................................................................................................205
Font Control Commands.............................................................................................207
Font Size and Spacing.........................................................................................207
Font Size and Spacing command interactions.....................................................209
Unicode ......................................................................................... 217
Unicode Encoding.......................................................................................................217
UTF-32................................................................................................................217
UTF-16................................................................................................................218
Unicode Extended UTF16 Encoding Example................................................218
UTF-16................................................................................................................218
UTF-8..................................................................................................................219
Unicode UTF8 Encoding Example...................................................................219
Unicode Encoding Control Commands........................................................................220
Legacy Printer Features that Have Changed .................................. 224

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Dynamic code page definition .....................................................................................224
File System.................................................................................... 225
File System Interface...................................................................................................225
File System commands .......................................................................................225
POR.INI file.................................................................................................................231
File system Support.....................................................................................................234
EPIC 3000 Extended Printer Control.............................................. 235
EPIC 3000 Internal Logs.............................................................................................235
EPIC 3000 Green and Sleep Power Control................................................................238
Communications............................................................................ 240
Protocol and Print Buffers ...........................................................................................240
USB ............................................................................................................................243
USB Support .......................................................................................................243
Remote Printer Reset..................................................................................................244
Miscellaneous Communication Features.....................................................................245
Power-cycle Recovery.........................................................................................245
Off-line Active......................................................................................................245
Recovery from Mechanical Errors ...............................................................................246
Programmer’s Notes ...................................................................................................247
Appendix A: CRC16........................................................................ 248
Appendix B: USB Printer Class Specification.................................. 249
Appendix C: Internal Code Pages .................................................. 251
Appendix D: ASCII Code Table....................................................... 252
Appendix E: Unicode Character Addresses..................................... 253
Appendix F: WGL4.0 Character Addresses ..................................... 255
Appendix G: GB18030 Character Addresses .................................. 259
Appendix H Windows 1252 Latin 1 ................................................ 267
Index............................................................................................. 269

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Figures
Figure 1 Page Mode Entry Orientations.........................................................................65
Figure 2 Page mode set printable area .........................................................................69
Figure 3 Default Page mode printed area......................................................................69
Figure 4 Defined Page mode printed area.....................................................................70
Figure 5 Code 39 Example............................................................................................94
Figure 6 Code 39 Extended Example............................................................................94
Figure 7 Code 39 full 128 character encoding...............................................................95
Figure 8 Code 128 Manual Encoding Example..............................................................96
Figure 9 Code 128 encoding values..............................................................................98
Figure 10 Automatic Encoding Example........................................................................99
Figure 11 Code 128 FNC encoding...............................................................................99
Figure 12 Interleaved 2 of 5 Example..........................................................................100
Figure 13 UPC A Examples.........................................................................................100
Figure 14 UPC E Zero Suppression Formats..............................................................101
Figure 15 UPC E Examples.........................................................................................101
Figure 16 EAN 13 Examples.......................................................................................102
Figure 17 EAN 8 Examples.........................................................................................103
Figure 18 EAN 14 Example.........................................................................................103
Figure 19 ITF-14 Example...........................................................................................104
Figure 20 EAN 2 and EAN 5 Addendas.......................................................................104
Figure 21 Code 93 Example........................................................................................105
Figure 22 Codabar Example........................................................................................105
Figure 23 RSS-14 symbol representing (01)20012345678909....................................107
Figure 24 GS1-Databar 14 Example ...........................................................................107
Figure 25 GS1-Databar 14 Truncated Example...........................................................108
Figure 26 GS1-Databar 14 Stacked Example..............................................................108
Figure 27 GS1-Databar 14 Stacked Omni Example ...................................................109
Figure 28 GS1-Databar Limited Example....................................................................109
Figure 29 GS1-Databar Expanded Example ...............................................................110
Figure 30 GS1-Databar Expanded Stacked Example..................................................110
Figure 31 GS1-128 Example.......................................................................................111
Figure 32 Code 49 Example........................................................................................112
Figure 33 Code 16K Example .....................................................................................113
Figure 34 PDF 417 Example.......................................................................................114
Figure 35 Truncated PDF 417 Example ......................................................................115
Figure 36 Micro PDF 417 Example..............................................................................116
Figure 37 Data Matrix Example...................................................................................118
Figure 38 ECC 200 reference symbol encoding "30Q324343430794<OQQ"..............118
Figure 39 Maxicode Symbol........................................................................................119
Figure 40 Data Maxicode Example..............................................................................120
Figure 41 QRCode Symbol .........................................................................................122
Figure 42 QRCode Symbol for a URL.........................................................................123
Figure 43 Data QRCode Example...............................................................................123
Figure 44 Data Micro QRCode Example .....................................................................124
Figure 45 Aztec Symbol..............................................................................................125
Figure 46 Data Aztec Example....................................................................................126
Figure 47 Aztec Rune Example...................................................................................126
Figure 48 Code One Example.....................................................................................127

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Figure 49 UPC A Composite Example ........................................................................129
Figure 50 UPC E Composite Example ........................................................................130
Figure 51 EAN-13 Composite Example.......................................................................130
Figure 52 EAN GS1-128 Composite Example.............................................................131
Figure 53 GS1-Databar 14 Composite Example..........................................................131
Figure 54 GS1-Databar Truncated 14 Composite Example.........................................132
Figure 55 GS1-Databar Limited Composite Example..................................................132
Figure 56 GS1-Databar Expanded Composite Example..............................................133
Figure 57 GS1-Databar Stacked Composite Example.................................................133
Figure 58 GS1-Databar Stacked Omni Composite Example .......................................134
Figure 59 GS1-Databar Expanded Stacked Composite Example................................134
Figure 60 ECC –200 Size options ..............................................................................150
Figure 61 Example of Character Graphics...................................................................187
Figure 62 Example Commands for a Sample Receipt.................................................188
Figure 63 Sample Receipt...........................................................................................189
Figure 64 Receipt with graphics ..................................................................................191
Figure 65 Typical POS System ...................................................................................240
Figure 66 Host to Printer Link......................................................................................241
Figure 67 Printer Communications Buffer Flow ...........................................................242

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Tables
Table 1 Standard Power Input Requirements................................................................20
Table 3 Character Pitch.................................................................................................47
Table 4 Inter-character Spacing ....................................................................................48
Table 5 Language Table ID’s ........................................................................................54
Table 6 Euro Character Substitution Matrix...................................................................55
Table 7 Encoding schemes for ECC 200.....................................................................117
Table 8 RSS Characteristics Summary .......................................................................136
Table 9 RSS GS1 AI Codes........................................................................................139
Table 10 Mandatory AI Code Associations..................................................................141
Table 11 Invalid AI Code Associations........................................................................142
Table 12 AI’s supported by automatic check digit generation ......................................143
Table 13 Barcode Control Commands ........................................................................146
Table 14 Paper Sensor Commands ............................................................................167
Table 15 Paper Sensor Commands ............................................................................168
Table 16 Character Pitch.............................................................................................216

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About the EPIC 3000 Printer
The Ithaca EPIC 3000 printer represents the very latest technology for use for thermal
receipt printing for point-of-sale and retail environments. It builds upon the architecture of
Ithaca’s proven thermal printers, together with a host of features specifically designed to
improve the performance of your receipt-printing applications, including:
Crisp, clear receipt printing in either one or two colors
Fast 11 inches per second print speed
Rugged spill-resistant cover
Large 4-inch paper roll capacity with drop-in loading
Protected internal power supply
Application-controllable buzzer
The EPIC 3000 also offers a wide range of programmable features, including color and
font control, APA graphics support, bar codes, and support for multiple language
character sets. These features let you quickly and easily integrate more layout and
printing options than ever –while giving you the reliability, durability and uptime you
have come to expect from Ithaca printers.
Who Should Read This Guide?
This document provides information and programming specifications for programmers
and/or operators who will integrate the EPIC 3000 printer into their operations.
What Is Included in This Guide?
This Programmer’s Guide includes information on the features and programming
interface of the EPIC 3000 printer. It provides the following information to support your
programming and implementation efforts:
Warranty and technical support information.
Specifications and functionality description.
Programming information, including documentation of low-level and high-level
command interfaces, as well as sample scripts to guide your own implementation
efforts.
We want you to have a trouble-free implementation with your Transact printer. For any
issues not covered in this guide, quality technical support is available on-line at
www.transact-tech.com, or by telephone at [phone] or (877) 7ithaca. Consult
the following pages for more details about our support services.
Warranty Options
All EPIC 3000 printers come with a standard 24-month standard warranty covering both
parts and labor that starts upon shipment from the factory. An optional extended
warranty, covering both parts and labor for an additional 12 months, may be purchased
separately. For more information concerning the warranty options, please contact the
Sales Department at TransAct’s Ithaca facility. You are responsible for insuring any
product returned for service, and you assume the risk of loss during shipment to Ithaca.
C.O.D. packages are not accepted and warranty repairs are subject to the terms and
conditions as stated on the Ithaca warranty policy.

Programming Codes Epic 3000 Programmer’s Guide
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Technical and Sales support
Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on Ithaca link and then the Technical Support
link to find documentation for your EPIC 3000 printer, including a current copy of this
Programmer’s Guide.
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern
US time, excluding holidays. We can provide general information about programming for
your EPIC 3000 printer, technical support, documentation, or assistance in sending a
printer for service. To obtain telephone support, call TransAct's Ithaca Facility at (607)
257-8901 and ask for Technical Support. To help us serve you faster, please have the
following information ready when you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the printer.
What application software, operating system, and network (if any) you are using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our
facility, and you want to return the printer for repair, we will issue you the Returned
Materials Authorization (RMA) number that is required before returning the printer.
Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater. Please prepare the printer being returned
for repair as follows:
Pack the printer to be returned in the original packing material.
Packing material may be purchased from TransAct's Ithaca Facility.
Do not return any accessories unless asked to do so by a support technician.
Write the RMA number clearly on the outside of the box.
Service Programs
TransAct Technologies Incorporated has a full service organization to meet your printer
service and repair requirements. If your printer needs service, please contact your
service provider first. If any problems still persist, you can directly contact the Ithaca
facility’s Technical Support Department at [phone] or (877) 7ithaca for a return

Epic 3000 Programmer’s Guide Programming Codes
100-14362 Rev A Page 17
authorization. International customers should contact your distributor for services.
TransAct offers the following service programs to meet your needs.
Extended Warranty.
Depot Repair.
Maintenance Contract.
Internet Support.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain information
about your warranty, contact our Sales Department at the contact telephone or fax
numbers listed below. To receive information on International distribution, visit our web
site at www.transact-tech.com.
Contact Information
TransAct Technologies Incorporated
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
Telephone (877) 7ithaca or [phone]
Main fax [phone]
Sales fax [phone]
Technical Support fax [phone]
Web site www.transact-tech.com

Programming Codes Epic 3000 Programmer’s Guide
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EPIC 3000 Specifications and Requirements
Standard Features
The following features are common to the entire family of thermal printers:
Print Speed for text is 11 inches per second (279 mm/sec)1
12.0 inches per second paper feed speed
Built-in self-ranging External Power supply
Clam-shell paper loading
USB interface.
Configurable receiver buffer
Self diagnostics
Set up and configuration utility program
CPI selections from 8 to 30 CPI2
Paper Out sensor
Multiple printer emulations: Ithaca PcOS, Star, Citizen, and Epson
APA and Epson graphics
Over 25 Bar Codes3including 2D and Composite
Resident Bitmap and True Type Fonts.
UTF or ASCII with code page Character addressing
WGL4.0 Character set.
Metal receipt tear off
8 dots/mm. thermal print head resolution
Diagnostics button located under the printer
Cable routing strain relief
Multi-Color Status LED
Cover open button
Spill resistant design vertical main PCB mounting
82 mm. paper width
7.8 inch (190 mm.) Paper roll diameter
Portrait/landscape printing under Windows
Page mode printing
Cover Open sensor
1Monochrome printing. In some cases depending on the print density the print speed may be
slower or faster. Print speed will be slower when using adhesive backed or color paper.
2Character spacing is adjustable from 1 to 30 CPI. Typical values will be between 8 and 20 CPI
depending on the font selected. Values of 13.3, 14.86, or 17.3 are typical for each resident font.
3Barcodes include: EAN 8, EAN 13, EAN 14, GS1-128 (EAN128), Codabar, Code 2 of 5, Code-
39, Code-39 Extended, Code-93, Code-128(A,B, and C), UPC A, UPC E, Code49, Code16K,
PDF417, MicroPDF417, Maxicode, QRCode, Datamatrix, GS1-Databar-14, GS1-Databar-
Truncated, GS1-Databar-Limited, GS1-Databar-Expanded, GS1-Databar-14 Stacked, GS1-
Databar-14 Stacked-Omni, GS1-Databar-Expanded Stacked, Aztec, EANX Composite, EAN128
Composite, GS1-Databar-14 Composite, GS1-Databar-Truncated Composite, GS1-Databar-
Limited Composite, GS1-Databar-Expanded Composite, UPC A Composite, UP CE Composite,
GS1-Databar-14 Stacked Composite, GS1-Databar-14 Omni Composite, GS1-Databar-Expanded
Stacked Composite, and EAN 2 and EAN 5 Add on barcodes.

Epic 3000 Programmer’s Guide Programming Codes
100-14362 Rev A Page 19
Internal counters for hours on, cuts, print lines and errors
100 km print head life
60 million print line printer MCBF (excluding knife)
Buzzer

Programming Codes Epic 3000 Programmer’s Guide
Page 20 Rev A 100-14362
General Specifications
Printing Specifications
Printing method: Thermal Sensitive Line Dot System
Vertical/Horizontal dot pitch: 0.125 mm.
Resolution: 8 dots per mm (203 DPI)
Line feed pitch: 3.2 mm. (.125 inches)
Print zone (maximum) 80 mm (3.15 inch)
Print Speed (monochrome): 11 inches per second
Print Speed (two color): 4-6 inches per second4
Number of print elements: 640 dots in-line
Note: This document is not the controlling document for print
specifications, for print location, tolerances, or power
requirements. The information specified here is to aid in
program development.
Electrical Characteristics
Internal AC Powered
The EPIC 3000 Printer is designed to be AC self-powered in domestic and international
markets. The printer is equipped with a universal input power supply that is designed to
operate worldwide without modification.
Supply
Voltage
Rating
(VAC)
Supply
Voltage
Range
(VAC)
Frequency
(Hz)
Rated Power
(watts)
Idle Current
(amps)
Printing Current
(amps)
100-240
90-264
47 –63
45
.1A @ 120VAC
.05 A @ 240VAC
1.4 A @ 120VAC
.7 A @ 240VAC
Table 1 Standard Power Input Requirements
Thermal Print Head
Thermal Print Head Overview:
Number of heat elements:
640
Heat element pitch:
0.125 mm (8 dots/mm.)
Print width (Max):
80 mm. +/- 0.2 mm. (640 dots)
Print width (80mm paper):
72 mm. +/- 0.2 mm. (576 dots)
Print width (58mm paper):
56 mm. +/- 0.2 mm. (448 dots)
Print width (40mm paper):
36 mm. +/- 0.2 mm. (288 dots)
Pulse Life:
100 million pulses
Abrasion Life:
100 km.
Vertical dot pitch
0.125 mm (0.0049 inch) or 203 DPI
Operating Temperature
5-45 degrees C
Humidity:
10-90 % RH (non-condensing)
Operation Precautions:
4Color paper print speed is paper dependent.