TransAct Epic 430 User manual

Maintenance Manual
P/N 43-06955
April 2013

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43-06955 - Rev Q Page i
Change History
Revision
Description of Change
Date
C
Pg 74 updated item #54 p/n, #17 p/n & #49 p/n
8/06
D
Pg 74 updated item #31 & #39 p/n’s
9/06
E
Pg 74 updated item #54 p/n
10/06
F
Pg 18 added power connector pin out diagram; Pg 39 added warning
regarding hot-plugging; Pg 47 added back-reference to interface pin outs
10/06
G
Pg 74 updated item #54 p/n
10/06
H
Pg 77 updated item #1 p/n & Pg 78 updated items #1,2,3 p/n’s(view & p/n
clean up)
10/06
J
Various p/n and assembly view updates
1/07
K
Pg 73-84 updated Print Mechanism view and BOM to show item #12;
replaced 80mm components with 82.5mm components; corrected incorrect
qty. values in BOM
12/07
L
Pg 77 removed item 43-06715
12/07
M
Various Changes throughout entire document
8/09
N
Pg 70: added modular info; Pg 72: knife (43-10948) was 43-09103;
changes throughout entire document
Pg 30: added ‘Clearing Paper Jams’ section
11/11
P
Pg 73. 43-10961L was 43-0544L (R43313)
Q
Pg 78. Added picture of printer showing Guide-80MM Paper (R43330).
4/13
Federal Communications Commission Radio Frequency
Interference Statement
The Epic 430
TM
Printer complies with the limits for a Class A computing device
in accordance with the specifications in Part 15 of FCC rules. These
regulations are designed to minimize radio frequency interference during
installation; however, there is no guarantee that radio or television interference
will not occur during any particular installation. Interference can be
determined by turning the equipment off and on while the radio or television is
on. If the printer causes interference to radio or television reception, try to
correct the interference by one or more of the following measures:
1. Reorient the radio or television receiving antenna
2. Relocate the printer with respect to the receiver
3. Plug the printer and receiver into different circuits
If necessary, the user should consult their dealer or an experienced
radio/television technician for additional suggestions. The user may find the
following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio/TV Interference Problems . This
booklet is available from the US Government Printing Office, Washington, DC
20402. Ask for stock number 004-000-00345-4.
Canadian Department of Communications Radio
Interference Statement

Page ii 43-06955 - Rev Q
The Epic 430
TM
Printer does not exceed Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations
of the Canadian Department of Communications.
Regulatory Compliance
FCC Class A and B
ULc
CE Mark
UL 1950, TUV

43-06955 - Rev Q Page iii
Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part
of this document may be reproduced, stored or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This
document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES
INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS,
OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN
THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by
other manufacturers, and referred to in this publication, do not affect the
applicability of information in this publication.
Copyright
© 2011 TransAct Technologies, Inc. All rights reserved.
Revision Level Q
November 2011
Printed in USA
Trademarks
Some of the product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their
respective companies.
BANKjet, 50Plus, Insta-Load, Ithaca, "Made to Order. Built to Last", Magnetec,
PcOS, POSjet, PowerPocket and TransAct are registered trademarks and
Epic 430TM, Flex-Zone, imPort, ithaColor, iTherm, KITCHENjet, Momentum,
QDT and TicketBurst are trademarks of TransAct Technologies, Inc.

Page iv 43-06955 - Rev Q
Table of Contents
Change History ................................................................................................i
Federal Communications Commission Radio Frequency Interference
Statement ........................................................................................................i
Canadian Department of Communications Radio Interference Statement ........i
Regulatory Compliance................................................................................... ii
Disclaimer ...................................................................................................... iii
Copyright ....................................................................................................... iii
Trademarks.................................................................................................... iii
Table of Contents........................................................................................... iv
Figures.......................................................................................................... vii
Tables........................................................................................................... vii
Introducing your Epic 430TM Printer .............. 1
About your TransAct®Epic 430TM Printer.........................................................3
Who Should Read This Guide? .......................................................................4
What Is Included in This Guide?......................................................................4
Warranty Options ............................................................................................4
Technical and Sales Support...........................................................................5
On-line Technical Support ..........................................................................5
Telephone Technical Support.....................................................................5
Return Materials Authorization and Return Policies ....................................6
Service Programs.......................................................................................6
Sales Support.............................................................................................6
Contact Information ....................................................................................7
Epic 430TM Specifications and Requirements .. 9
Epic 430TM Specifications and Requirements ................................................11
Standard Features ........................................................................................11
Optional Features .........................................................................................12
General Specifications ..................................................................................13
Printer Dimensions ...................................................................................13
Weight......................................................................................................13
Interface Type ..........................................................................................13
Printer Type..............................................................................................14
Printer Environmental Conditions .............................................................14
Reliability..................................................................................................14
AC Power Requirements ..........................................................................14
DC Power Requirements ..........................................................................14
Test Standards .........................................................................................15
Accoustic Noise:.......................................................................................15
Printing Specifications...................................................................................16
Paper Roll Specifications ..............................................................................16
Paper Out .....................................................................................................16
Auto Cutter Position ......................................................................................16
Communications Interface.............................................................................17
RS-232 Serial Interface ............................................................................17
USB Interface ...........................................................................................17
Power Input Connector Interface...................................................................18
Operational Procedures..............................19

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How to Operate the Epic 430TM Printer..........................................................21
Indicator Lights (LED) ...................................................................................21
The FEED button ..........................................................................................21
The TEST button...........................................................................................22
Using Self-Test.........................................................................................23
Level 0 Diagnostics ..................................................................................25
Boot Loader Mode....................................................................................25
Printer Status LED’s .................................................................................27
Auto Error Recovery .................................................................................28
Loading Paper...............................................................................................29
Cleaning the Print Head ................................................................................30
Clearing Paper Jams.....................................................................................30
Configuring Your Epic 430TM Printer .............31
Configuration Mode Overview .......................................................................33
Most Frequent Configuration Incompatibilities ..........................................33
How to Change Configuration Settings..........................................................33
Entering into Configuration Mode .............................................................33
Setting up for Color Paper.............................................................................34
Custom Color ...........................................................................................34
Remote Configuration ...................................................................................34
Remote Boot Load ........................................................................................34
Mounting Requirements .............................35
Mounting Requirements ................................................................................37
Electronics Base Assembly to Final Product.............................................37
Remote Base Cover .................................................................................38
Epic 430 Grounding..................................................................................39
Custom Bezel Specifications and Recommendations ...............................40
Printer Sensors.........................................41
Printer Sensors .............................................................................................43
Paper Out Sensor.....................................................................................43
Cover-Open Switch ..................................................................................44
Top-of-Form .............................................................................................44
Paper Low Sensor (Option) ......................................................................44
Anti-Jam Sensor.......................................................................................44
Transport Ticket Taken Sensor.................................................................44
Electrical Connections................................45
Communications Interface.............................................................................47
Printer Block Diagram ...................................................................................48
Assembly and Disassembly ........................49
Precautions for Disassembly.........................................................................51
Necessary Tools.......................................................................................51
Disconnecting the Power and Communications Cables ............................51
Main Printer Components .........................................................................52
Principal Subassemblies for the Epic 430™ Printer....................................53
Assembling the Printer Mechanism ..........................................................58
Assembling Main Printer Components......................................................65
Parts List .................................................69
Modular Configuration...................................................................................70

Page vi 43-06955 - Rev Q
Print Mechanism ...........................................................................................71
Base Assembly .............................................................................................73
Paper Holder Assembly.................................................................................74
Remote Base Assembly ................................................................................75
Spindle Assembly .........................................................................................76
Transport Assembly ......................................................................................77
0ptional 80MM Paper Guide…………………………………………………………………………………………………. 78
Index .......................................................79

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Figures
Figure 1. Epic 430TM Printer. .........................................................................11
Figure 2. Epic 430TM Dimensions. .................................................................13
Figure 3. Temperature and Humidity Ranges................................................14
Figure 4. Pin Functions for Power Input Connector. ......................................18
Figure 5. Location of TEST Button Inside Electronics Base...........................22
Figure 6. Loading a Paper Roll......................................................................29
Figure 7. Electronics Base Assembly to Final Product...................................37
Figure 8. Optional Remote Base Cover.........................................................38
Figure 9. Remote Base Mounted to Printer Mechanism.................................39
Figure 10. Custom Bezel Mounting and Hardware Requirements .................40
Figure 11. Sensor Breakdown and Locations. ...............................................43
Figure 12. Communication PCB Location and Connector Info.......................47
Figure 13. Power and Communications Cable Connections. .........................51
Figure 14. Exploded View of Main Assemblies for Epic 430 Printer...............52
Figure 15. Right Side Frame Assembly. ........................................................53
Figure 16. Left Side Frame Assembly. ..........................................................54
Figure 17. Front Frame Subassembly. ..........................................................54
Figure 18. Transport Subassembly................................................................55
Figure 19. Paper Path Subassembly. ............................................................55
Figure 20. Top Cover Subassembly. .............................................................56
Figure 21. Connectors on Right Side Assembly Printed Circuit Board. ..........57
Figure 22. Attaching the Front Frame to the Right Side Frame Assembly......58
Figure 23. Bezel Assembly and Electrical Harness .......................................59
Figure 24. Bezel Assembly Attached to Transport Assembly.........................59
Figure 25. Connect Transport Assembly .......................................................60
Figure 26. Connect Jam Sensor Assembly....................................................61
Figure 27. Connect Paper Path Assembly.....................................................62
Figure 28. Top Cover Assembly Attached to Left Side Assembly ..................63
Figure 29. Top Cover Assembly and Left Side Assembly Attached to Printer
Assembly ...............................................................................................64
Figure 30. Attaching Rear Plate to Printer Mechanism ..................................65
Figure 31. Connect Umbilical Cables to Electronic Base PCB.......................65
Figure 32. Attach Printer Mechanism to Electronics Base .............................66
Figure 33. Attach Paper Bucket.....................................................................67
Figure 34. Base Plate and Paper Spindle for Remote Mounting Applications 68
Tables
Table 1 Serial Interface Pin-outs ...................................................................17

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Chapter 1
Introducing your Epic 430TM Printer

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About Your Epic 430TM Printer
43-06955 - Rev Q Page 3
About your TransAct®Epic 430TM Printer
The TransAct®Epic 430TM printer represents the very latest technology for use
for thermal receipt printing, specifically designed for the needs of gaming and
kiosk applications. It builds upon the architecture of TransAct’s proven thermal
printers, together with a host of features specifically designed to improve the
performance of your receipt printing applications, including:
Modular printer design, with an electronics base that can be mounted up to
2 feet from the main unit.
Paper roll bracket/spindle allowing paper roll to be mounted behind or
below printer mechanism
High-speed (6 inches per second) thermal receipt printing
Barcode printing capabilities.
Up to four (4) inch (100 mm) diameter paper roll
Long-life ticket cutter
Optional variable length presenter capable of handling from 63.5 to 254
mm. (2.5 -10 inches) length tickets
Stroke-based fonts capable of supporting Asian and Latin characters
These features and more let you quickly and easily integrate reliable ticket
printing in your gaming and kiosk applications, while giving you the quality,
durability and uptime you have come to expect from TransAct®printers.

About Your Epic 430TM Printer
Page 4 43-06955 - Rev Q
Who Should Read This Guide?
This document is intended for trained service technicians who will be working
with the Epic 430TM printer.
What Is Included in This Guide?
This Maintenance Manual covers the proper maintenance procedures for
servicing the Epic 430TM printer. This manual provides an overview of:
Epic 430TM printer specifications.
Specifications and functionality description
Mounting requirements and mounting locations
Printer sensors.
Electrical connections.
Operational procedures.
Assembly/disassembly procedures.
Listing of available spare parts.
We want you to have a trouble-free implementation with your TransAct®
printer. For any issues not covered in this guide, quality technical support is
available on-line at www.transact-tech.com, or by telephone or fax –consult
the following pages for more details about our support services.
Warranty Options
All Epic 430TM printers come with a standard 24-month standard warranty
covering both parts and labor that starts upon shipment from the factory. An
optional extended warranty, covering both parts and labor for an additional 12
months, may be purchased separately. For more information concerning the
warranty options, please contact the Sales Department at TransAct’s Ithaca
facility. You are responsible for insuring any product returned for service, and
you assume the risk of loss during shipment to Ithaca. C.O.D. packages are
not accepted and warranty repairs are subject to the terms and conditions as
stated on the Ithaca warranty policy.

About Your Epic 430TM Printer
43-06955 - Rev Q Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your TransAct®printer. Click on Ithaca link and then
the Technical Support link to find support information for your Epic 430TM
printer. Our on-line support site also includes a convenient e-mail assistance
request form, where you can submit support requests 24 hours a day, and
receive a return contact from a TransAct support technician during regular
business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM
local time, excluding holidays. We can provide general information about
programming for your Epic 430TM printer, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support,
contact the number below for your region and ask for Technical Support.
Eastern United States: 1.877.7ITHACA (1.877.748.4222), Fax: [phone]
Western United States: 1.877.822.8923, Fax: [phone]
United Kingdom: 011-44-170-977-2500, Fax: [phone]
To help us serve you faster, please have the following information ready when
you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the
printer.
What application software, operating system, and network (if any) you are
using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.

About Your Epic 430TM Printer
Page 6 43-06955 - Rev Q
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Repairs are warranted for 90 days from the date of repair
or for the balance of the original warranty period, whichever is greater. Please
prepare the printer being returned for repair as follows:
Pack the printer to be returned in the original packing material.
Packing material may be purchased from TransAct's Ithaca Facility.
Do not return any accessories unless asked to do so by a support
technician.
Write the RMA number clearly on the outside of the box.
Service Programs
TransAct Technologies Incorporated has a full service organization to meet
your printer service and repair requirements. If your printer needs service,
please contact your service provider first. If any problems still persist, you can
directly contact the Technical Support department at the numbers listed above
for a return authorization number. Customers outside the United States and
United Kingdom should contact your distributor for services. TransAct offers
the following service programs to meet your needs.
Extended Warranty.
Depot Repair.
Maintenance Contract.
Internet Support.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below. To receive information on International
distribution, visit our web site at www.transact-tech.com.

About Your Epic 430TM Printer
43-06955 - Rev Q Page 7
Contact Information
TransAct Technologies Incorporated
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
TransAct Technologies
World Gaming Headquarters
& Western Regional Repair Center
6700 Paradise Road
Suite D
Las Vegas, NV 89119 USA
Telephone 877.7ithaca or 607.257.8901
Main fax [phone]
Sales fax [phone]
Technical Support fax [phone]
Web site www.transact-tech.com
Western United States: 877.822.8923, Fax: [phone]
United Kingdom: 011-44-170-977-2500, Fax: [phone]

43-06955 - Rev Q Page 9
Chapter 2
Epic 430TM Specifications and Requirements

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