TransAct Epic Edge Quick setup guide

Epic Edge
™
OEM Integration Manual
P/N 100-14444 Rev B
August 2018

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100-14444 Rev B August 2018 Page i
Change History
Rev A Initial release May 2018
Rev B Revised firmware update process. Swapped August 2018
Swapped RS232 interface pins 5 and 10 to improve
backward compatibility.

Page ii August 2018 100-14444 Rev B
Important:
Before installing any equipment be sure to consult the specifications in this manual.
Failure to do so may cause integration problems. Portions of this integration manual may
be changed without prior notice.
Note:
Losses that can be attributed to improper installation and working procedures are not the
responsibility of TransAct Technologies Inc. No part of this manual may be used to
recreate any part of the Epic Edge
TM
Printer. This manual is to be used for integration
purposes only. If this manual contains any questionable information or mistakes please
contact TransAct for assistance.
Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part of this
document may be reproduced, stored or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of
TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains
information that is both confidential and proprietary to TransAct. Recipient shall not
disclose any portion of this document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED,
DIRECTLY OR INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR
DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by other
manufacturers, and referred to in this publication, do not affect the applicability of
information in this publication.
Copyright
© 2018 TransAct Technologies, Inc. All rights reserved.
Revision Level B
August 2018
Printed in USA
Trademarks
Some of the product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
, BANKjet, 50Plus, Insta-Load, Ithaca, "Made to Order. Built to Last", Magnetec, PcOS,
POSjet, PowerPocket and TransAct are registered trademarks and, Epic Edge, Epic
950, Flex-Zone, imPort, ithaColor, iTherm, KITCHENjet, Momentum, QDT, ServerPort
e
and TicketBurst are trademarks of TransAct Technologies, Inc.

100-14444 Rev B August 2018 Page iii
Table of Contents
Change History.............................................................................................................i
Disclaimer ................................................................................................................... ii
Copyright..................................................................................................................... ii
Trademarks ................................................................................................................. ii
Table of Contents....................................................................................................... iii
Figures ...................................................................................................................... vii
Tables ....................................................................................................................... vii
Introduction ....................................................... 1
About the Epic Edge™Printer......................................................................................3
Who Should Read This Guide? ...................................................................................4
What Is Included in This Guide?..................................................................................4
Warranty Options ........................................................................................................4
Technical and Sales Support.......................................................................................5
On-line Technical Support .......................................................................................5
Telephone Technical Support..................................................................................5
Return Materials Authorization and Return Policies .................................................6
Service Programs....................................................................................................6
Sales Support..........................................................................................................6
Contact Information .................................................................................................7
Epic Edge™ Speci ications and Requirements ......... 9
Epic Edge™ Specifications and Requirements..........................................................11
Standard Features.................................................................................................11
Optional Features..................................................................................................12
Dimensions............................................................................................................13
Interfaces ..............................................................................................................13
Printer....................................................................................................................13
Printer Environmental Conditions ..........................................................................13
Power Requirements .............................................................................................14
Test Standards ......................................................................................................14
Mechanism Characteristics....................................................................................14
Printing Specifications ...........................................................................................16
Ticket Specifications..............................................................................................16
Bar Code Specifications .......................................................................................16
Design Envelope: Ticket Clearance.......................................................................17
Black Dot Position and Presentation Scheme........................................................18
Ticket Stack Orientation.........................................................................................19
Mounting Requirements ......................................21
Mounting Requirements ............................................................................................23
Outer Chassis to Final Product..............................................................................23
Bezel Specifications and Recommendations .........................................................24
Epic Edge™ Printer Sensors ................................27
Printer Sensors..........................................................................................................29
Cover Open Switch................................................................................................29
Ticket Low Sensor.................................................................................................29
Ticket Burst Sensor ...............................................................................................30
Top-of-Form/Ticket Out Sensor .............................................................................30

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Ticket Taken Sensor..............................................................................................30
Chassis Open Sensor/Audible Alarm.....................................................................30
Printer Status LED.................................................................................................31
Electrical Connections ........................................33
Interface Connections................................................................................................35
RS232 Serial/NETPLEX Interface Connections....................................................36
*NOTE: The definition of pin 5 differs from the Epic 950 RS232 interface. Ensure
that RS232 signals are referenced to GND on pin 7 of the interface. Using pin 5 for
a ground reference may result in unreliable or no communications. ......................36
Default Communication Settings............................................................................36
USB Interface Connections ...................................................................................37
Power Connections ..............................................................................................38
ServerPort Connection ..............................................................................................39
Bezel Lamp Connector..............................................................................................40
Firmware Maintenance Ports.....................................................................................41
Printer Operation ...............................................43
Racking/Unracking the Inner Chassis........................................................................45
Epic Edge – Gray ......................................................................................................46
Epic 950 – Black........................................................................................................46
Installing the 120mm Ticket Adapter..........................................................................47
Loading Tickets into Feeding Mechanism..................................................................48
Removing Loaded Tickets .........................................................................................50
Cleaning the Print Head ............................................................................................51
Purchasing Cleaning Cards ...................................................................................51
Printing a Self-test Ticket...........................................................................................52
Firmware Update.......................................................................................................53
USB Port Update...................................................................................................53
Micro SD Card Update...........................................................................................54
DIP Switch Settings...................................................................................................55
Programming-General In ormation .......................56
Programming the Epic Edge™ ..................................................................................58
Compatibility Mode. ...............................................................................................58
General Programming Information.........................................................................58
Resetting the Printer..............................................................................................59
Command Parameters...........................................................................................59
Character Evaluation .............................................................................................59
16-bit Character Parameters .................................................................................59
Conversions ..........................................................................................................60
Font Statistics........................................................................................................60
Objects......................................................................................................................60
Print Modes ...............................................................................................................61
Bitmap Graphics Mode ..........................................................................................61
Portrait Printing Mode............................................................................................61
Landscape Printing Mode......................................................................................62
Text Objects ..........................................................................................................63
Bar Code Objects ..................................................................................................63
Graphic Objects.....................................................................................................64
Line Objects ..........................................................................................................65
General Notes .......................................................................................................65

100-14444 Rev B August 2018 Page v
Printer Commands .............................................66
Available Commands.................................................................................................69
BEL – Audio Alert ..................................................................................................71
HT – Horizontal Tab ..............................................................................................72
LF – Line Feed ......................................................................................................73
FF – Form Feed.....................................................................................................74
CR – Carriage Return............................................................................................75
SO – Set Font to Double-wide ...............................................................................76
DC4 – Cancel Double-wide Mode..........................................................................77
ENQ – Request Combined Printer Status..............................................................78
20h – FFh – Printable Characters..........................................................................79
ESC ENQ 1 – Return Version Information .............................................................80
ESC BEL – Configure Audio Alert..........................................................................81
ESC SP – Set Right-Side Character Spacing ........................................................82
ESC ! – Select Print Mode(s).................................................................................83
ESC $ – Set Absolute Horizontal Position in page mode .......................................84
ESC * – Reset to Defaults .....................................................................................85
ESC @ – Reset to Power-up Condition .................................................................86
ESC B – Print Bitmap (BMP) Image.......................................................................87
ESC E – Form Feed ..............................................................................................88
ESC F – Select Fonts ............................................................................................89
ESC G – Turn Double-strike Mode On/Off.............................................................90
ESC J – Feed n Sublines.......................................................................................91
ESC M – Set Font to 12 cpi ...................................................................................92
ESC P – Set Font to 16 cpi....................................................................................93
ESC S – Set Font to 20 cpi....................................................................................94
ESC T – Set Font to 7 cpi......................................................................................95
ESC U – Set Font to 10 cpi....................................................................................96
ESC V – Return Firmware Revision.......................................................................97
ESC W – Wrap Data..............................................................................................98
ESC X – Set Horizontal Starting Position...............................................................99
ESC Y – Set Vertical Starting Position.................................................................100
ESC t – Set Print Direction in Page Mode............................................................101
GS DC2 – Set Font to Double-high......................................................................102
GS DC3 – Cancel Double-high Font....................................................................103
GS RS – Set Inverse Print Mode .........................................................................104
GS US – Cancel Inverse Print Mode....................................................................105
GS ! – Select Character Size...............................................................................106
GS $ – Set Absolute Vertical Position in Page Mode ...........................................107
GS * – Landscape Mode Graphics ......................................................................108
GS ? – CRC Verification......................................................................................109
GS 0 – Print User Defined Image ........................................................................110
GS 1 – Enter Download Image Mode ..................................................................111
GS 3 – Image Status Handler..............................................................................112
GS A – Starting Position of Bar Code ..................................................................113
GS E – Set Validation Number Field....................................................................114
GS F – Set Field in Page Mode ...........................................................................115
GS G – Print Custom Graphic..............................................................................117
GS L – Set Feed Length......................................................................................118
GS S – Return Printer Status...............................................................................119

Page vi August 2018 100-14444 Rev B
GS T – Select Line Wrap/Truncate Modes...........................................................120
GS V – Set Print Orientation................................................................................121
GS W – Set Bar Code Element Width..................................................................122
GS d – Feed nText Lines....................................................................................123
GS h – Set Bar Code Height................................................................................124
GS k – Print Bar Code .........................................................................................125
GS l – Draw Line in Landscape Mode..................................................................126
GS t – Set Characters per Line in Landscape......................................................127
GS u – Set Characters per Line in Portrait...........................................................128
GS w – Set Bar Code Module Width....................................................................129
GS y – Request Combined Printer Status............................................................130
GS z – Request Printer Status.............................................................................131
GS~SS – Printer Send Status..............................................................................132
Transact Template Language™ .......................... 133
Overview .................................................................................................................135
What is TTL? .......................................................................................................135
TTL Structure ......................................................................................................136
Command Nomenclature.....................................................................................139
Print Commands..................................................................................................140
Predefined Templates .........................................................................................142
Predefined Regions .............................................................................................144
User Defined Regions .........................................................................................156
Defining a Region................................................................................................159
User Defined Templates......................................................................................160
GS B – Extract Barcode Data ..............................................................................162
Defining a Template ............................................................................................163
Enhanced Features .......................................... 164
Programmable Automatic Periodic Status ...............................................................166
Explanation of Returned Status ...........................................................................167
Print Progress Reporting (0-100% Done) ............................................................172
Field Complete Reporting....................................................................................172
Data Packet Protocol (with CRC) ............................................................................173
Appendix A: Character Codes .................................................................................176
Supported Non-Printable Control Characters.......................................................177
Supported Printable Characters...........................................................................178
Index ............................................................. 180

100-14444 Rev B August 2018 Page vii
Figures
Figure 1. Epic Edge™ Printer Major Component Overview ...........................................11
Figure 2. Epic Edge™ Printer: Dimensions ...................................................................13
Figure 3. Maximum Mechanism Operating Angle ..........................................................15
Figure 4. Design Envelope: Ticket Clearance................................................................17
Figure 5. Location of Black Dot/Top of Form Indicator on Back of Ticket.......................18
Figure 6. Ticket Stack Orientation .................................................................................19
Figure 7. Outer Chassis to Final Product.......................................................................23
Figure 8. Bezel Mounting and Hardware Requirements ................................................24
Figure 9. Epic Edge™ Shown with Optional Internal Bezel Assembly. ..........................25
Figure 10. Sensor Breakdown and Locations ................................................................29
Figure 11. Open/Close Sensor/Audible Alarm ...............................................................30
Figure 12. Interface PCB Location.................................................................................35
Figure 13 - ServerPort Connection................................................................................39
Figure 14. Firmware Update Ports.................................................................................41
Figure 15. Racking/Unracking the Inner Chassis...........................................................45
Figure 16. Ticket Loading and Ticket Feed Mechanism.................................................48
Figure 17. Ticket Cover Shown Open for Ticket Removal .............................................50
Figure 18. Cleaning the Print Head ...............................................................................51
Figure 19. Sample self-test ticket. .................................................................................52
Figure 20. Portrait and Landscape Print Modes.............................................................61
Figure 21 – Template 78 Sample Gaming Voucher.....................................................141
Tables
Table 1. Serial Communication PCB Pin-Outs...............................................................36
Table 2. USB Interface Pin Connections .......................................................................37
Table 3. Bezel Power Connector Pin-Outs ....................................................................40
Table 4- Predefined Data Tags ...................................................................................138
Table 5 Example - User Defined Region 2 .................................................................159
Table 6 – Predefined Data Tags..................................................................................161
Table 7 – Example Template Definition.......................................................................163

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100-14444 Rev B August 2018 Page 1
chapter 1
Introduction

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1-Introduction Epic Edge™ OEM Integration Manual
100-14444 Rev B August 2018 Page 3
bout the Epic Edge™Printer
The Transact Epic Edge
TM
printer represents the very latest technology for use in
gaming ticket printing applications. It features full backward compatibility for previous
users of Epic 950 printer together with a host of new features designed to improve the
performance of your gaming operations including:
•300 DPI printing for increased graphics resolution and improved bar code
readability..
•Epic 950 emulation for seamless integration with legacy applications.
•Support for 65mm x 120mm and 65mm x 156 ticket stock
•Revised paper low sensing to detect 1-2 tickets
•USB download port for faster firmware updates
•Micro SD card for host free firmware updates.
•Universal interface board supports all common EGM interfaces.
•Dedicated ServerPort interface for connection to Transact’s Epicentral
Promotional software

1-Introduction Epic Edge™ OEM Integration Manual
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Who Should Read This Guide?
This document provides information useful to original equipment manufacturers (OEM)
who will integrate the Epic Edge™ printer into their products.
What Is Included in This Guide?
This Integration Manual includes information on the mechanical, electrical and command
language requirements of the Epic Edge™ printer. It provides the following information
to support your integration efforts:
•Warranty and technical support information.
•Specifications and functionality description.
•Mounting requirements and mounting locations.
•Power and interface connections.
•Operational procedures.
•Programming information, including documentation of low-level and high-level
command interfaces, as well as sample scripts to guide your own implementation
efforts.
We want you to have a trouble-free implementation with your Ithaca printer. For any
issues not covered in this guide, quality technical support is available on-line at
www.transact-tech.com, or by telephone at [phone] or (877) 7ithaca – consult
the following pages for more details about our support services.
Warranty Options
The Epic Edge™ Printer comes with a standard 24-month standard warranty covering
both parts and labor that starts upon shipment from the factory. An optional extended
warranty, covering both parts and labor for an additional 12 months, may be purchased
separately. For more information concerning the warranty options, please contact the
Sales Department at TransAct’s Ithaca facility. You are responsible for insuring any
product returned for service, and you assume the risk of loss during shipment to Ithaca
C.O.D. packages are not accepted and warranty repairs are subject to the terms and
conditions as stated on the Ithaca warranty policy.

1-Introduction Epic Edge™ OEM Integration Manual
100-14444 Rev B August 2018 Page 5
Technical and Sales Support
Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on the Technical Support link to find
documentation for your Epic Edge™ printer, including a current copy of this OEM
Integration Manual featuring:
oCommand codes and descriptions.
oCharacter fonts.
oPrinter features.
oCommunication specifics.
oTicket specifications.
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern &
Pacific US time, excluding holidays. We can provide general information about
integrating Epic Edge™ printers with your system, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support, call TransAct's
Ithaca Facility at [phone] and ask for Technical Support. To help us serve you
faster, please have the following information ready when you call:
•The Model Number and Serial Number of the printer.
•A list of any other peripheral devices attached to the same port as the printer.
•What application software, operating system, and network (if any) you are using.
•What happened and what you were doing when the problem occurred.
•How you tried to solve the problem.

1-Introduction Epic Edge™ OEM Integration Manual
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Return Materials uthorization and Return Policies
If the technical support person determines that the printer should be serviced at our
facility, and you want to return the printer for repair, we will issue you the Returned
Materials Authorization (RMA) number that is required before returning the printer.
Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater. Please prepare the printer being returned
for repair as follows:
•Pack the printer to be returned in the original packing material.
•Packing material may be purchased from TransAct's Ithaca Facility.
•Do not return any accessories unless asked to do so by a support technician.
•Write the RMA number clearly on the outside of the box.
Service Programs
TransAct Technologies Incorporated has a full service organization to meet your printer
service and repair requirements. If your printer needs service, please contact your
service provider first. If any problems still persist, you can directly contact the Ithaca
facility’s Technical Support Department at [phone] or (877) 7ithaca for a return
authorization. International customers should contact your distributor for services.
TransAct offers the following service programs to meet your needs.
•Extended Warranty.
•Depot Repair.
•Maintenance Contract.
•Internet Support.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain information
about your warranty, contact our Sales Department at the contact telephone or fax
numbers listed below. To receive information on International distribution, visit our web
site at www.transact-tech.com.

1-Introduction Epic Edge™ OEM Integration Manual
100-14444 Rev B August 2018 Page 7
Contact Information
TransAct Technologies Incorporated
Engineering and Operations
20 Bomax Drive
Ithaca, NY 14850 USA
Telephone [phone]
International [phone]
Web site www.transact-tech.com/service-and-support
Email [email protected]m

100-14444 Rev B August 2018 Page 9
chapter 2
Epic Edge™ Speci ications and Requirements

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