TransAct RESPONDER MP2 User manual

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Mobile Printer
Quick Start Guide

100-13809 - Rev B Page ii
Change History:
Rev
Description of Change
RFC #
Date
A
Initial Release
R11321
March 2015
B
Add picture for loading paper rolls.
Updated pictures; added accessories list; added
instructions for running the Printer Self Test, for
cleaning the Print Head and for Running DFU Mode.
R11339
June 2015

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Federal Communications Commission Radio
Frequency Interference Statement
This equipment, when not transmitting, has been tested and found to comply
with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and, used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference
at his own expense.
The transmitting equipment in this product has been tested and found to
comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Wireless Notice
This product emits radio frequency energy, but the radiated power is far below
the FCC radio frequency exposure limits. Never the less the device should be
used in a manner (assembled or disassembled) that the potential for human
contact with the antenna during operation is minimized.
To meet FCC’s RF exposure rules and regulations:
1. Do not co-locate or operate this product in conjunction with another
antenna or transmitter.
2. Typical distance from the body of the user should be at least 20cm.
Output Power into Antenna & RF Exposure
Calculations for this device are based on highest power measurement and the
highest gain of the antenna. Limit for MPE (from FCC part 1.1310 table 1) is
1.0 mW/cm2for 2400MHz.

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The highest Pout was taken from the original certification report under FCC ID:
VPYLBTN
Highest Pout is 264.24mW, highest antenna gain (in linear scale) is 0.87, and
R is 20cm.
Pd = (264.24*0.87) / (4*π*202) = 0.045 mW/cm2, which is 0.955 mW/cm2below
to the limit.
Canadian Department of Communications Radio
Interference Statement
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
The maximum power output plus maximum antenna gain of the EUT is:
4.5W/m2
Limit is 10W/m2
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à l'intention
des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que
la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communication satisfaisante.
La puissance de sortie maximale plus gain d'antenne maximal du EUT est :
4.5W/m
2
Limite est 10W/m
2

100-13809 - Rev B Page v
Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part
of this document may be reproduced, stored or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This
document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES
INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS,
OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN
THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by
other manufacturers, and referred to in this publication, do not affect the
applicability of information in this publication.
Copyright
© 2015 TransAct Technologies, Inc. All rights reserved. Printed in USA
Revision Level B, June 2015
Trademarks
Some of the product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their
respective companies.
TransAct, Ithaca, and Printrex are registered trademarks of TransAct
Technologies, Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.

100-13809 - Rev B Page vi
Table of Contents
Change History: .............................................................................................. ii
Federal Communications Commission Radio Frequency Interference
Statement ...................................................................................................... iii
FCC Wireless Notice...................................................................................... iii
Output Power into Antenna & RF Exposure............................................... iii
Canadian Department of Communications Radio Interference Statement ...... iv
Disclaimer .......................................................................................................v
Copyright ........................................................................................................v
Trademarks..................................................................................................... v
Table of Contents........................................................................................... vi
Introducing your Responder MP2 TM Printer.... 1
About your Responder MP2 TM Printer .............................................................2
Who Should Read This Guide? .......................................................................2
What Is Included in This Guide?......................................................................2
Technical and Sales Support...........................................................................3
On-line Technical Support ..........................................................................3
Telephone Technical Support.....................................................................3
Warranty Information ..................................................................................3
Return Materials Authorization and Return Policies ....................................3
Shipping Printers ........................................................................................4
Sales Support.............................................................................................4
Contact Information ....................................................................................4
Safety Precautions .................................- 5 -
General Precautions.............................................................................. - 6 -
Handling the Printer and Accessories .................................................... - 6 -
Responder MP2 TM Specifications and
Requirements ........................................- 7 -
Responder MP2 TM Specifications and Requirements................................. - 8 -
Standard Features ..................................................................................... - 8 -
Optional Features (Reference pages 52 and 53)........................................ - 8 -
Physical Printer Specifications ................................................................... - 9 -
Printing Characteristics.......................................................................... - 9 -
Environmental Conditions.....................................................................- 10 -
Electrical Specifications ............................................................................- 10 -
Media Specifications .................................................................................- 10 -
USB Interface............................................................................................- 10 -
Regulatory Compliance.............................................................................- 10 -
Installation and Setup .......................... - 11 -
Unpack the Printer ....................................................................................- 12 -
Set Up the Printer......................................................................................- 12 -
Printer Features ........................................................................................- 14 -
Control Panel Operations ..........................................................................- 15 -
Loading Paper Rolls..................................................................................- 16 -
Running Self Test …………………………………………………………………………………………………………………-19-
Cleaning the Printer …………………………………………………………………………………………………………… -19-
Firmware Update ……………………………………………………………………………………………………………… -19-

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Mounting and Assembly Instructions ...... - 21 -
Mounting and Assembly Instructions.........................................................- 23 -
Installing Quick Release Plate...................................................................- 23 -
Assembly of Optional Battery Pack ...........................................................- 26 -
Appendix A: Ordering Supplies .............. - 28 -
Index .................................................. - 31 -

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100-13809 - Rev B Page 1
Chapter 1
Introducing your Responder MP2 TM Printer

100-13809 - Rev B Page 2
About your Responder MP2 TM Printer
The Responder MP2 TM printer by TransAct®represents the very latest
technology in mobile printing for fire, police, EMS, insurance, public utilities,
delivery vehicles and others. It builds upon the experience of TransAct®
printers with a host of features specifically designed for mobile printing:
No paper feeding required –just drop in paper roll and print
Mounting options: in-dash, vertical, horizontal, upside-down
Uses machine-to-machine (M2M) technology
Connects directly to 12- or 24-volt vehicle power systems
Compact –just 4.3 inches tall x 2.6 inches deep
8.5-inch wide paper roll (30 meters long), adjustable for A4
Prints up to 2 inches per second
USB standard interface
Internal battery option available
Bluetooth® or Wi-Fi interface option
These features and more let you quickly and easily integrate the Responder
MP2 TM with your mobile applications, while giving you the quality, durability
and uptime you have come to expect from TransAct®printers.
Who Should Read This Guide?
This document provides information useful for end users who will maintain the
Responder MP2 TM printer in their operations.
What Is Included in This Guide?
This Maintenance Manual includes information on the maintenance of the
Responder MP2 TM printer. It provides the following information to support your
maintenance efforts:
Warranty and technical support information
Specifications and functionality description
Mounting and assembly procedures and parts lists
We want you to have a trouble-free implementation with your TransAct®
printer. For any issues not covered in this guide, quality technical support is
available on-line at www.transact-tech.com, or by telephone or fax –consult
the following pages for more details about our support services.

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Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your Ithaca®printer. Click on the Support link to find
support information for your Responder MP2 TM printer, including online
access to drivers and documentation, or contact us via e-mail at
[e-mail].
Telephone Technical Support
Live telephone support is available by contacting TransAct or one of its
regional affiliates via the contact information listed in this section. To help us
serve you faster, please have the following information ready when you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the
printer.
What application software, operating system, and network (if any) you are
using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
Warranty Information
Responder MP2 TM Printers come with a standard warranty that commences
upon shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:
Pack the printer to be returned in the original packing material.
Do not return any accessories unless asked to do so by a support
technician.
Write the RMA number clearly on the outside of the box.

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Shipping Printers
Be sure to save the packing materials in the event that you need to send the
printer in for servicing. TransAct is not responsible for damaged return items
that are not packaged in original shipping material.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below or visit our web site at www.transact-
tech.com.
Contact Information
USA
PRINTREX by TRANSACT
One Hamden Center
2319 Whitney Avenue, Suite 3B
Hamden, CT 06518
Customer Service
1-877-748-4222
Web Site: www.transact-tech.com
http://www.transactsupplies.com/
European Service Operations
7 Wood View
Broomhouse Lane Industrial Estate
Edlington, Doncaster DN12 1EQ UK
Telephone [phone]
Fax [phone]
Asia
TransAct Macau Office
Level 20, AIA Tower
Nos 241A-301, Avenida Comercial de Macau
Macau
Rash Suliman
Telephone +(853) 6269 6966
E-mail rsuli[email protected]

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Chapter 2
Safety Precautions

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Important Safety Precautions
General Precautions
Never place the printer on a slanted or unstable location. If the printer is
dropped or slides off, this could cause personal injury.
Place the printer in a location that meets the specified ranges of
temperature and humidity. If the printer is either too cold or too hot, it may
not operate normally. Operating environment: -10ºC to +50°C (14°F to
122°F).
Supply Voltage:
DC 12-28 V, 5 amps maximum while printing, 20 mA maximum standby
Handling the Printer and Accessories
Never clean the printer with water or any flammable liquid (benzene,
thinner, etc.) either applied directly or with a cloth. If you accidentally spill
liquid on the printer, switch the printer off immediately, disconnect the
power plug from the power source, and call for service.
If the printer emits smoke, unusual odors, or makes noises, leaving it could
cause a fire or damage to the printer. Switch the printer off immediately,
disconnect the power plug from the power source, make sure that the
printer has stopped smoking, and call for service. Do not attempt to repair
the printer by yourself.
Use only a slightly damp cloth, thoroughly wrung out, to clean the printer
surfaces. Never use alcohol, thinner or any other flammable liquids, or risk
having them come into contact with electrical components inside the
printer.
Never insert or drop any metal objects into the printer when it is open. This
could cause a fire or damage the printer. If something falls into the printer
accidentally, switch the printer off immediately, disconnect the power plug
from the power source and call for service.
If the printer is dropped and damaged, switch the printer off immediately,
disconnect the power plug from the power source, and call for service.
Never use flammable sprays around the printer.
Never remove the cover from the printer.
Before cleaning the printer, switch it off and disconnect the power plug
from the power source.
Note:
Do not rapidly switch the printer off and on. This could damage the printer.
After switching the printer off, wait at least 5 seconds before switching it on
again.

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Chapter 3
Responder MP2 TM Specifications and
Requirements

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Responder MP2 TM Specifications and Requirements
Standard Features
The following features are standard for Responder MP2 TM printers:
Designed for mounting on a vertical surface
Is a mere 2.6 inches deep, 4.3 inches high, and 12.1 inches wide to fit into
the confined space of smaller vehicles
No paper feeding required –just drop in paper roll and print
Mounting options: in-dash, vertical, horizontal, upside-down
Uses machine-to-machine (M2M) technology
Connects directly to 12- or 24-volt vehicle power systems
8.5-inch wide paper roll (30 meters long), adjustable for A4
Prints up to 2 inches per second
USB standard interface
Internal battery option available
Bluetooth® or Wi-Fi interface option
Optional Features
Internal battery pack
Internal battery pack (with cover)
Wall mount kit
External power supply
Power cord
Power supply adapter harness (terminated on one end)
Power supply adapter harness (terminated on both ends)
USB cable 2.0 Type A male to Micro B (3 meters)
Bluetooth kit/overlay
Wireless kit

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Physical Printer Specifications
Max Dimensions
W
D
H
Dimensions in
inches
12.3
2.6/2.812*
4.3
Dimensions in mm
312.42
66.04/71.43*
109.22
*With Quick Release Plate installed
Weight: approx. 3 lbs. (2.3 kg) without paper
Interfaces:
USB 2.0 Type A, Wi-Fi, Bluetooth v4.0
Printing Characteristics
Printing method: Thermal monochrome
Resolution: 8 dots/mm (203 DPI)
Print zone: TBD
Print speed: 2 inches per second (51mm per second)
(for light density printing)

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Environmental Conditions
Be aware that the environmental conditions of the location where you place the printer
will have an effect on the printer’s performance and longevity. The Responder MP2 TM
printer will run its best when stored and operated in an environment that meets the
temperature and environmental conditions described below.
Temperature:
Typical Operating: +-10°C to +50°C (14°F to 122°F)
Storage & Shipping: -40°C to +60°C (-40°F to +140°F)
Vibration:
EN 1789:2007 Medical vehicles and their equipment; Road Ambulances
- Section 6.3.4 Mechanical Strength
- Section 6.3.5 Fixation of Devices
Electrical Specifications
Input Power: From 12 VDC to 28 VDC –or optional battery pack
- 5 amps maximum while printing
- 20 mA maximum standby
Media Specifications
8.5-inch wide paper roll (30 meters long), adjustable for A4
USB Interface
The USB interface is a Version 2.0 host interface with a standard Series "A"
receptacle as defined in the USB Specification.
The standard USB Type A connector has the following pin functions:
Pin Signal
1 Vbus (+5 V dc power for external devices @ 500mA)
2 Minus data
3 Plus data
4 Ground
Note: The standard USB interface can provide power to charge the optional battery
but it does not have sufficient power to run the printer.
Regulatory Compliance
CE and e-mark for EU markets
FCC Part 15, Class A
ICES-003 ISSUE 5
UL/EN 60950-1/A2:2013
CAN CSA C22.2 60950-1/R:2011-12

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Chapter 4
Installation and Setup

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Unpack the Printer
Be sure to save the box and packing materials in case you need to send the
printer in for service. TransAct Technologies is not responsible for damaged
return items that are not packaged in original shipping material. Refer to
“Return Materials Authorization and Return Policies”, on page 3 for information
on what to do if you have to return your printer for repair.
Set Up the Printer
If vehicle or other DC power is being used to power the printer, plug the power
cord into the power port at the top left rear of the printer, as shown in the
figure.
Note: The printer supports a wide range of input DC voltage (12V-28V)
without the need for special configuration, allowing it to be used directly with
either 12-volt or 24-volt vehicle power systems.
Power port
USB port