Travis Industries Deerfield User manual

Deerfield ™ /Foxfire ™
Troubleshooting
&
Service Guide
Copyright © 2017
Travis Industries Certified Factory Training Program

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17602010 - 12/15/17
Models Addressed in this Guide ............................................3
Who should use this guide.....................................................3
Precautions ........................................................................3
Items to Bring on Service Calls..............................................3
Tools ..................................................................................3
Spare Parts ........................................................................3
Parts Identification and Part Numbers ...................................4
Deerfield - Location of Components ......................................5
Deerfield - Removal of Components......................................6
Visual Deflector and Burn Platform Removal .....................6
Fireback Removal ..............................................................7
Rear Panel Removal..........................................................9
Push Auger Motor Removal .............................................10
Power Control Board (PCB) Removal..............................12
Metering Motor Removal..................................................15
Igniter Removal................................................................16
Flow Switch Removal.......................................................18
Convection Blower Removal ............................................20
Combustion Blower Removal...........................................21
Auger, Bushing Plate and Block Removal........................24
Chisel Removal................................................................26
Horizontal Rotating Disks (HRD) Components Removal..28
User Interface (UI) Removal.............................................32
Foxfire - Location of Components........................................33
Foxfire - Removal of Components .......................................34
Visual Deflector and Burn Platform Removal ...................34
Fireback Removal ............................................................34
Igniter Removal................................................................34
Auger, Bushing Plate and Block Removal........................34
Chisel Removal................................................................34
Horizontal Rotating Disk (HRD) Component Removal.....34
Side Panel Removal.........................................................35
Push Auger Motor Removal .............................................36
Convection Blower Removal............................................39
Combustion Blower Removal ..........................................41
Flow Switch Removal ......................................................43
Metering Motor Removal .................................................45
User Interface (UI) Removal............................................46
Troubleshooting the Appliance............................................48
Sensor Status Lights........................................................49
AC Status Lights..............................................................51
Testing AC Power at the Board .......................................52
Testing DC voltage from the Push Auger Encoder..........53
Testing DC voltage from the Temperature Sensor ..........54
Normal Operation Flow Chart..........................................55
Annual Service....................................................................57
Introduction......................................................................57
Recommended Tools for Service ....................................57
Recommended Supplies for Service................................57
Clean the Venting System...............................................58
Clean convection blowers................................................58
Clean and Inspect Vacuum Tube ....................................59
Clean the firebox, liners and burn platform......................59
Clean the horizontal exhaust passage.............................63
Clean the Exhaust Blower Impellers and Housing...........64
Check gaskets.................................................................64
Clean fines out of the HRD..............................................65
Appendix A..........................................................................66
Wiring Diagram................................................................66
Appendix B..........................................................................67
Control Timing .................................................................67
Appendix C..........................................................................68
Fan Voltages and Metering Motor Timing........................68
Appendix C..........................................................................69
Power Control Board Pinout ............................................69

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Models Addressed in this Guide
This guide addresses the Lopi Deerfield™ and Foxfire™ Stoves.
Who should use this guide
This guide was developed for service personnel and those selling Travis Industries products. Because of the inherent
danger involved with heating appliances, all work must be done by qualified personnel only. The heater must be
installed in accordance with the owner’s manual and all local building codes. Bring an owner’s manual for the heater
being serviced in case any installation or maintenance questions arise.
Precautions
This heater becomes very hot during operation - use care to prevent burns or property damage while
servicing.
Make sure the appliance is unplugged before conducting service or replacing a component. Some
procedures may require the heater to be plugged in while diagnosing the problem. In these cases, use
caution to prevent arcing or electrical shocks.
Before conducting service, lay down a drop cloth to prevent fly ash and other debris from staining the
carpet or other flooring. On inserts, lay down a piece of cardboard on the hearth to prevent scratches.
Items to Bring on Service Calls
Tools
• Nut drivers
• open end & socket wrenches in 1/4", 5/16", 11/32", 3/8", 7/16", 1/2", 7/8", 1"
• Allen Wrenches
• Torx bits or drivers
• Multimeter
• Standard and Phillips-headScrewdrivers
• Wire with a male quick-connect attached to each end (called a jumperwire)
Test Cord
Jumper Wire
• Power cord with female quick-connects attached to the hot and common wires (called a hot wire)
• Ash Vacuum (or shop vacuum with drywall filter) and bottle brush for cleaning the stove
• Lock Ties (for keeping all wires from contacting hot portions of the stove)
• Cleaner, paper towels, drop cloth, cardboard & other supplies to clean any fly ash entering home.
Spare Parts
• CircuitBoard
• Metering Auger Motor
• Push Auger Motor
• Exhaust Blower
• Snap Disks (System & Hopper)
• Combustion Blower & BlowerGasket
• Convection Blower
• Heater Fuses (5 Amp Fast Acing - 1/4" x 1-1/4")
• Circuit Board Fuses (6 Amp 5 mm x 20 mm)
• Door Gasket and GasketCement
• Igniter
• Flow Switch

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Parts Identification and Part Numbers
Chisel
250
-04138
Power control
Board
250-04443
Convection
Blower
Left 250-04440
Right 250-04439
Combustion Blower
250-03636
Flow Switch
90-0791
Snap Disk
(aka - System Disk
or Proof of Fire)
250-02966
Igniter
250-02613
Snap Disk
(aka - High Limit
Disk - Hoper Safety
Disk - Safety Disk)
250-00314
Push Auger Motor
(with encoder)
250-04442
High Torque
Metering Motor
(aka – HRD motor)
250-03633

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Deerfield - Location of Components
1
Right Convection Blower
2
Left Convection Blower
3
Exhaust Box
4
Combustion Blower
5
Push Auger Motor
6
Metering Motor
7
System Disk
8
HRD High Limit Disk
9
Hopper High Limit Disk
10
Flow Switch
11
Power Control Board
12
Fuse Holder
13
Thermostat Connectors
14
HRD
15
Air Intake
1
11
3
5
9
8
2
6
10
4
7
12
13
14
15

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Deerfield - Removal of Components
Visual Deflector and Burn Platform Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Grab the front, middle of the visual deflector and lift up slightly to release the hooks from the pins on the side
of the housing (see below).
2. Lift the locking key up to release the burn platform from the stove (see below).
3. Grab the upper portion of the Burn Platform and pull forward. Once the hole in the back of the burn platform
clears the auger tube, you can angle the platform up and remove it from the stove.

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Fireback Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the visual deflector and burn platform (see section “Visual Deflector and Burn Platform Removal”).
2. Lift the top center panel of the fireback up to release it from the notches on the lower panels. Lower one side
and guide the panel out of the firebox.
3. Lift up on one of the side panels to release the (2) tabs on the bottom of the panel from the notches in the
firebox. Guide the bottom of the panel forward until it can be lowered into the ashpan area.

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4. Tip the top edge of the side panel forward and guide the panel out of the firebox..
5. Repeat the same process for the other side fireback.
6. The rear fireback is between the back of the fireback and the mounting studs for the visual deflector. Lift the
rear fireback straight up until the legs of the fireback can clear the mounting studs. Tilt it forward and guide it
out of the firebox.
7. The back of the firebox is now visible

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Rear Panel Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the (3) 5/16” screws along the top and (3) additional screws along the bottom of the back panel. Lift up
on the panel using the handle on the top edge to disengage the bottom of the panel from the floor of the stove. Set
the screws aside for reinstallation.

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Push Auger Motor Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the rear panel (see section “Rear Panel Removal”).
2. The push auger motor is the motor that is directly above the air intake of the stove and is facing horizontally.
3. Use a 3/16” Allan wrench to loosen the retaining screw. If you only remove the screw enough to allow the
shaft of the motor to become free, the collar will stay in place making for easier re installation of the auger
motor.
Retaining
Screw
“D” Shaped
part of Shaft
Collar
Auger
Motor
Auger
Shaft

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4. Disconnect the two power wires on the motor from the wire harness at the quick connects.
5. Disconnect encoder wires from the motor. Carefully use a flat screwdriver to separate the white connector
(see below).
6. Slide the push auger motor straight back to disengage it from the auger shaft.
NOTE: When re-installing the auger motor make sure that the retaining screw is seated against the flat portion of the
“D” shaped portion of the auger shaft.

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Power Control Board (PCB) Removal
Unplug the stove to prevent electrical shock.
1. Remove the rear panel (see section “Rear Panel Removal”).
2. Gently pull the PCB away from the metal shield that surrounds it to gain access to the back of the board. You
may need to assist some of the wire harnesses through the shield behind the board. The board is held in
place by a clip in each corner. .
3. Press the (2) tabs on the sides of the 10 pin Molex plug (supplies AC power to the PCB) and disconnect it from
the board.
Pull forward to
disengage the
PCB from clips.

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4. With a flat head screwdriver, gently pry the tab back on the Molex from the User Interface and disconnect it
from the board.
NOTE: Be careful not to bend the tab further than needed to release if from the board.
5. Press the tab on the safety circuit Molex on the board to release it. Disconnect it from the board.

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6. The long flat Molex at the bottom of the board is actually two separate connectors. The smaller of the two is
from the encoder on the push auger motor. The larger connector is from the external thermostat. These
connectors have the same type of tab on it as the User Interface connector. Pry the tab back slightly and
disconnect the connectors from the board.
7. If you are removing the board in order to gain access to other components, you will now want to remove the
metal heat shield Using a ¼” nut driver to remove the (2) screws at the bottom of the shield. When reinstalling
the shield make sure that the green ground wire is reconnected.
Ground Wire

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Metering Motor Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the rear panel (see section “Rear Panel Removal”).
2. Remove the Power Control Board and heat shield (see section “Power Control Board Removal”).
3. Remove the Exhaust Box (see section “Exhaust Box Removal”).
4. Disconnect the two wires on the motor from the wire harness at the quick connects.
5. Depending on where the retaining screw ends up in the rotation of the HRD, you may need to remove the left convection
blower (see section “Convection Blower Removal”).
6. Use a 3/16” Allan wrench to loosen the retaining screw. If you only remove the screw enough to allow the shaft of the
motor to become free, the collar and spacer will stay in place making for easier re installation of the auger motor.
NOTE: When re-installing the auger motor make sure that the retaining screw is seated against the flat portion of the
“D” shaped portion of the auger shaft.
Auger
Auger
Shaft
Retaining
Screw
“D” Shaped
part of Shaft
Spacer
Collar

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Igniter Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the rear panel of the stove (see rear panel removal).
2. Using a ¼” nut driver remove the zip tie anchor from the back of the stove. The anchor is located just below
and to the left of the right blower (facing the back).
3. Disconnect the two white wires from the wiring harness at the quick connects.
4. Open the front door of the stove and remove the visual deflector and the burn platform (see section “Visual
Deflector and Burn Platform Removal”). .
5. Locate the igniter to the left of the push auger tube.
Zip tie anchor

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6. Remove the 3/8” bolt that secures the igniter to the firebox (set bolt aside for reinstallation).
7. Pull the igniter forward and work the wires through the hole.

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Flow Switch Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
1. Remove the rear panel of the stove (see rear panel removal).
2. The Flow Switch is located directly below the left hand convection blower. Removal of the left blower is not
required but the fans removal will give better access to the Flow Switch (see section “Blower Removal”).
3. Use a 3/8” nut driver to remove the two locknuts that mount the switch to the stove (set aside for
reinstallation). The nuts are located on the side nearest the rear of the stove.
4. Disconnect the two wires from the wiring harness at the quick connects (orientation does not matter for
reinstallation).
Disconnect Wires

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5. Remove the vacuum hose from the flow switch

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Convection Blower Removal
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Unplug the
stove to prevent electrical shock.
Both blowers remove the same way. If the left blower is being removed, remove the PCB and shield first
(see section “PCB removal”)
1. Remove the side rear panel (see section “Rear Panel Removal”)
2. Remove the (4) screws that mount the blower to the mounting bracket (set aside for reinstallation).
NOTE: The rear two screws can be removed with a nut driver. The front (2) will require a small ratchet or
box wrench.
3. Remove the fan from the stove and disconnect the wires from motor.