Tsc Da310 series User manual

USER’S

MANUAL

DA210/ DA310 Series

DA220/ DA320 Series

Direct Thermal Bar Code Printer

The copyright in this manual, the software and firmware in the printer described

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold

Condensed font is under license from the Monotype Corporation. Windows is a

registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not

represent a commitment on the part of TSC Auto ID Technology Co. No part of

this manual may be reproduced or transmitted in any form or by any means, for

any purpose other than the purchaser’s personal use, without the expressed

written permission of TSC Auto ID Technology Co.

- ii -

Agency Compliance and Approvals

EN 55032, Class A

EN 55024

EN 60950-1; EN 61000-3-2; EN 61000-3-3

This is a class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take

adequate measures.

FCC part 15B, Class A

ICES-003, Class A

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the manufacturer’s

instruction manual, may cause harmful interference with radio

communications. Operation of this equipment in a residential area is likely

to cause harmful interference, in which case you will be required to correct

the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conform à la norme NMB-003 du

Canada.

This device complies with Part 15 of the FCC Rules. Operation is subject to

the following two conditions: (1) This device may cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

AS/NZS CISPR 32, Class A

KN 32

KN 35

이기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이점을

주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.

GB 4943.1

GB 9254, Class A

GB 17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，

在这种情况下，可能需要用户对干扰采取切实可行的措施。

IS 13252(Part 1)/

IEC 60950-1

UL 60950-1(2nd Edition)

CSA C22.2 No. 60950-1-07(2nd Edition)

Energy Star for Imaging Equipment Version 2.0

- iii -

TP TC 004/2011

TP TC 020/2011

LP0002

Note: There may have certification differences in the series models, please refer to product label for accuracy.

Important safety instructions:

1. Read all of these instructions and keep them for later use.

2. Follow all warnings and instructions on the product.

3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.

Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.

4. The mains socket shall be installed near the equipment and easily accessible.

5. The unit must be protected against moisture.

6. Ensure the stability when installing the device, Tipping or dropping could cause damage.

7. Make sure to follow the correct power rating and power type indicated on marking label

provided by manufacture.

8. Please refer to user manual for maximum operation ambient temperature.

WARNING:

Hazardous moving parts, keep fingers and other body parts away.

CAUTION:

(For equipment with RTC (CR2032) battery or rechargeable battery pack)

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the Instructions as below.

1. DO NOT throw the battery in fire.

2. DO NOT short circuit the contacts.

3. DO NOT disassemble the battery.

4. DO NOT throw the battery in municipal waste.

5. The symbol of the crossed out wheeled bin indicates that the battery should not be

placed in municipal waste.

Caution: The printhead may be hot and could cause severe burns. Allow the printhead to

cool.

CAUTION:

Any changes or modifications not expressly approved by the grantee of this device could

void the user's authority to operate the equipment.

Below statement are for product with optional RF function.

CE Statement:

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with minimum distance 20 cm between the radiator &

your body.

- iv -

All operational modes:

2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)

5GHz: 802.11a,

The frequency, mode and the maximum transmitted power in EU are listed below:

2400 MHz –2483.5 MHz: 19.88 dBm (EIRP)(Wi-Fi)

5150 MHz –5250 MHz: 17.51 dBm (EIRP)(Wi-Fi)

2402 MHz –2480 MHz: 6.02 dBm (EIRP)(Bluetooth)

Requirements in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/S

E/CH/UK/HR. 5150MHz~5350MHz is for indoor use only.

5150-5350MHz for Only indoor use

5470-5725MHz for indoor/outdoor use

Restrictions In AZE

National restrictions information is provided below

Frequency Band

Country

Remark

5150-5350MHz

Azerbaijan

No license needed if used indoor and

power not exceeding 30mW

5470-5725MHz

Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11

a/b/g/n is in compliance with Directive 2014/53/EU

The full text of the EU declaration of conformity is available at the following internet address:

http://www.tscprinters.com/cms/theme/index-39.html

FCC Statement:

RF exposure warning (For Wi-Fi)

This equipment must be installed and operated in accordance with provided instructions and must not

be co-located or operating in conjunction with any other antenna or transmitter. End-users and

installers must be providing with antenna installation instructions and transmitter operating conditions

for satisfying RF exposure compliance.

RF exposure warning (For Bluetooth)

The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment.

- v -

The equipment must not be co-located or operating in conjunction with any other antenna or

transmitter.

Canada, Industry Canada (IC) Notices

This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)

this device must accept any interference, including interference that may cause undesired operation of

the device.

Radio Frequency (RF) Exposure Information

The radiated output power of the Wireless Device is below the Industry Canada (IC) radio

frequency exposure limits. The Wireless Device should be used in such a manner such that

the potential for human contact during normal operation is minimized.

This device has also been evaluated and shown compliant with the IC RF Exposure limits under

portable exposure conditions. (Antennas are less than 20 cm of a person's body). (For Bluetooth)

Canada, avis de l'Industry Canada (IC)

Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.

Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer

d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui

peuvent affecter son fonctionnement.

Informations concernant l'exposition aux fréquences radio (RF)

La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux

fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser

les contacts humains lors du fonctionnement normal.

Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-

fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20

cm du corps d'une personne). (Pour le Bluetooth)

NCC 警語:

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或

變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條)

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善

至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫

療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)

BSMI Class A 警語:

這是甲類的資訊產品，在居住的環境使用中時，可能會造成射頻干擾，在這種情況下，使用者會被要求

採取某些適當的對策。

- vi -

MFi for Bluetooth

Use of the Made for Apple badge means that an accessory has been designed to connect specifically

to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple

performance standards. Apple is not responsible for the operation of this device or its compliance with

safety and regulatory standards.

For US Model

Made for iPhone® XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7,

iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,

iPad Pro® 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad® (6th generation),

iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air® 2,

iPad mini™ 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch® (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries.

For JP Model

Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7,

iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,

iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation), iPad (5th generation),

iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad mini 4, iPad mini 3, iPad Air,

iPad mini 2, iPod touch (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries. The trademark “iPhone” is used in Japan with a license from Aiphone K.K.

Except for US, JP Model

Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7,

iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,

iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation), iPad (5th generation),

iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad mini 4, iPad mini 3, iPad Air,

iPad mini 2, iPod touch (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries.

- vii -

Contents

1. Introduction.....................................................................................................................................1

1.1 Product Introduction ..................................................................................................................1

1.2 Product Features.......................................................................................................................2

1.2.1 Printer Standard Features .............................................................................................2

1.2.2 Printer Optional Features ..............................................................................................3

1.3 General Specifications ..............................................................................................................4

1.4 Print Specifications....................................................................................................................4

1.5 Media Specifications .................................................................................................................5

2. Operations Overview.......................................................................................................................6

2.1 Unpacking and Inspection .........................................................................................................6

2.2 Printer Overview........................................................................................................................7

2.2.1 Front & rear ....................................................................................................................7

2.2.2 Interior View ...................................................................................................................8

2.3 LED and Button Function..........................................................................................................9

2.3.1 LED Indication................................................................................................................9

2.3.2 Regular Button Function ...............................................................................................9

3. Setup ............................................................................................................................................ 10

3.1 Setting up the Printer............................................................................................................... 10

3.2 Loading the Media................................................................................................................... 11

3.2.1 Loading the Roll Labels............................................................................................... 11

3.2.2 Loading External Media............................................................................................... 13

3.2.3 Loading Media in Peel-off Mode (Option for DA220 series) ...................................... 15

3.2.4 Loading Media in Cutter Mode (Option for DA220 series)......................................... 17

3.3 Install the Adapter for 1.5” Paper Core (Option) ...................................................................... 18

4. Power-on Utilities .......................................................................................................................... 19

4.1 Gap/Black Mark Sensor Calibration......................................................................................... 20

4.2 Gap/Black Mark Calibration, Self-test and Dump Mode........................................................... 21

4.2.1 Self-test......................................................................................................................... 22

4.2.2 Dump mode .................................................................................................................. 24

4.3 Printer Initialization.................................................................................................................. 25

4.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor .................... 26

4.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor.......................................... 26

4.6 Skip AUTO.BAS .................................................................................................................... 27

- viii -

5. Diagnostic Tool ............................................................................................................................. 28

5.1 Start the Diagnostic Tool......................................................................................................... 28

5.2 Printer Function....................................................................................................................... 29

5.3 Setting Ethernet by Diagnostic Tool (For DA220 series).......................................................... 30

5.3.1 Using USB interface to setup Ethernet interface ....................................................... 30

5.3.2 Using RS-232 interface to setup Ethernet interface................................................... 31

5.3.3 Using Ethernet interface to setup Ethernet interface ................................................ 32

6. Troubleshooting ............................................................................................................................ 35

6.1 LED Status.............................................................................................................................. 35

6.2 Print Problem .......................................................................................................................... 36

7. Maintenance ................................................................................................................................. 37

Revise History.................................................................................................................................... 38

1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

The DA210 series of direct thermal desktop printers are ideal for a wide variety of applications including

product marking, point of sale, retail, small office, shipping labels, and other labeling and tag applications at

the best price anywhere.

The DA210 series is a perfect combination of affordability with a durable and reliable design. With a cost that

can’t be beat, the DA210 series offers both 203 and 300 dots per inch print resolution with printing speeds up

to a fast 6 inches per second. The large 60 watt power supply produces high quality printed labels, even at its

fastest print speeds.

For easy loading, the DA210 employs a user-friendly double-wall clamshell design with a large five-inch

(outside diameter) center-biased media bay. The spring-loaded label roll holder makes loading simple. Top-

of-form sensing –by gap, black mark, or notch –is standard. The printer also comes with a head-open

sensor.

To print label formats, please refer to the instructions provided with your labeling software; if you need to

write the custom programs, please refer to the TSPL/TSPL2 programming manual that can be found on the

accessories CD-ROM or on TSC website at http://www.tscprinters.com.

−Applications

Small Parcel Shipping

Mail Room Address and Routing Labels

Shipping & Receiving

Entertainment and Transportation Ticketing

Retail Point-of-Sale

File-Folder Labeling

- 2 -

1.2 Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

Product standard feature

Direct thermal printing

Gap transmissive sensor

(Fixed, center of offset to right 4 mm from center)

Black mark reflective sensor

(Fixed, center of offset to right 4 mm from center)

Head open sensor

1 operation button

1 LED with 3 colors

USB 2.0 (High speed mode) port for DA210/310 series

USB 2.0+USB host+RS-232+Ethernet ports for DA220/320 series

Internal Ethernet print server (10/100 Mbps)

32-bit RISC high performance processor

16 MB DRAM memory for DA210/310 series

64 MB DRAM memory for DA220/320 series

8 MB Flash memory for DA210/310 series

128 MB Flash memory for DA220/320 series

Eltron® EPL, Zebra® ZPL and Datamax®DPL emulation languages support

Internal 8 alpha-numeric bitmap fonts

One Monotype Imaging® CG Triumvirate Bold Condensed scalable font

Built-in Monotype True Type Font engine

Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)

Downloadable fonts from PC to printer memory

Downloadable firmware upgrades

Bar code, graphics/image printing

Supported bar code

Supported image

1D bar code

2D bar code

BITMAP, BMP, PCX

(Max. 256 colors

graphics)

Code128 subsets A.B.C,

Code128UCC, EAN128, Interleave 2

of 5, Code 39, Code 93, EAN-13,

EAN-8, Codabar, POSTNET, UPC-A,

UPC-E, EAN and UPC 2(5) digits,

MSI, PLESSEY, China Post, ITF14,

EAN14, Code 11, TELPEN,

PLANET, Code 49, Deutsche Post

Identcode, Deutsche Post Leitcode,

LOGMARS

CODABLOCK F

mode, DataMatrix,

Maxicode, PDF-417,

Aztec,

MicroPDF417, QR

code, RSS Barcode

(GS1 Databar)

- 3 -

Code page

Codepage 437 (English - US)

Codepage 737 (Greek)

Codepage 850 (Latin-1)

Codepage 852 (Latin-2)

Codepage 855 (Cyrillic)

Codepage 857 (Turkish)

Codepage 860 (Portuguese)

Codepage 861 (Icelandic)

Codepage 862 (Hebrew)

Codepage 863 (French Canadian)

Codepage 864 (Arabic)

Codepage 865 (Nordic)

Codepage 866 (Russian)

Codepage 869 (Greek 2)

Codepage 950 (Traditional Chinese)

Codepage 936 (Simplified Chinese)

Codepage 932 (Japanese)

Codepage 949 (Korean)

Codepage 1250 (Latin-2)

Codepage 1251 (Cyrillic)

Codepage 1252 (Latin-1)

Codepage 1253 (Greek)

Codepage 1254 (Turkish)

Codepage 1255 (Hebrew)

Codepage 1256 (Arabic)

Codepage 1257 (Baltic)

Codepage 1258 (Vietnam)

ISO-8859-1: Latin-1 (Western European)

ISO-8859-2: Latin-2 (Central European)

ISO-8859-3: Latin-3 (South European)

ISO-8859-4: Latin-4 (North European)

ISO-8859-5: Cyrillic

ISO-8859-6: Arabic

ISO-8859-7: Greek

ISO-8859-8: Hebrew

ISO-8859-9: Turkish

ISO-8859-10: Nordic

ISO-8859-15: Latin-9

UTF-8

1.2.2 Printer Optional Features

The printer offers the following optional features.

DA210/310 Series

Product option feature for DA210/310 series

User

option

Dealer

option

Factory

option

1.5”adapter

○

External roll mount, media OD. 214 mm (8.4”) with 76.2

mm (3”) core

○

Internal Bluetooth 4.0 module

○

- 4 -

DA220/320 Series

Product option feature for DA220/320 series

User

option

Dealer

option

Factory

option

Peel-off module

○

Guillotine cutter (full cut or partial cut)

○

Main board for USB & IE ports only

○

Real time clock

○

Internal 802.11 a/b/g/n wireless module

○

Internal Bluetooth 4.0 module

○

1.5”adapter for i.5”paper core

○

KP-200 Plus keyboard display unit (option with RS-232)

○

KU-007 Plus programmable smart keyboard (option with

RS-232)

○

External Bluetooth connectivity (option with RS-232)

○

External roll mount, media OD. 214 mm (8.4”) with 76.2

mm (3”) core

○

1.3 General Specifications

General Specifications

Physical

dimensions

172 mm (W) x 165 mm (H) x 195 mm (D)

Mechanism

Plastic with double-walled clamshell design

Weight

1.5 kg

Power

External universal switching power supply

Input: AC 100-240V, 50-60Hz

Output: DC 24V, 2.5A, 60W

Environmental

condition

Operation: 5 ~ 40˚C, 25~85% non-condensing

Note : Peeler mode : 40˚C/ 45%

Storage: -40 ~ 60 ˚C, 10~90% non-condensing

Environmental

concern

Comply with RoHS, WEEE

1.4 Print Specifications

Print Specifications

203 dpi models

300 dpi models

Print head resolution

(dots per inch/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch

(12 dots/mm)

Printing method

Direct thermal

Dot size

(width x length)

0.125 x 0.125 mm

(1 mm = 8 dots)

0.084 x 0.084 mm

(1 mm = 11.8 dots)

Max. print speed

(inches per second)

152.4 mm (6”)

102 mm (4”)

2,3 ips for peeler mode

Max. print width

108 mm (4.25”)

105.7 mm (4.16”)

- 5 -

Max. print length

2,794 mm (110”) for DA210

1,016 mm (40”) for DA310

25,400 mm (1000”) for DA220

11,430 mm (450”) for DA320

Printout bias

Vertical: max. 1 mm

Horizontal: max. 1 mm

1.5 Media Specifications

Media Specifications

Media roll capacity

127 mm (5") OD

Media core diameter

1" (1.5") ID core

Note : 1.5’’ adapter (option)

Media type

Continuous, die-cut, black mark, External fan-fold, receipt

Media wound type

Outside wound

Media width

19 mm ~ 114 mm (0.7”~ 4.5”)

Media thickness

0.055 mm ~ 0.19 mm (2.16 ~ 7.48 mil)

Label length

10 ~ 2,794 mm (0.39” ~ 110”) for DA210

10 ~ 1,016 mm (0.39” ~ 40”) for DA310

10 ~ 25,400 mm (0.39” ~ 1000”) for DA220

10 ~ 11,430 mm (0.39” ~ 450”) for DA320

1”~ 6”for peeler mode

1”~ max. for cutter mode

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 16 mm

- 6 -

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the

packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you

need to reship the printer.

Unpacking the printer, the following items are included in the carton. If any parts are missing, please contact

the Customer Service Department of your purchased reseller or distributor.

One printer unit

One Windows labeling software/ Windows driver CD disk

One quick installation guide

One USB port cable

One power cord

One power supply

- 7 -

2.2 Printer Overview

2.2.1 Front & rear

1. Top cover open lever

2. LED indicators

3. Feed/Pause button

4. External label entrance chute

5. Power switch

6. Power jack socket

7. USB interface

8. USB host (For DA220 series)

9. RS-232 interface (For DA220 series)

10. Ethernet interface (For DA220 series)

Note:

The interface picture in here is for reference only. Please refer to the product

specification for the interfaces availability.

- 8 -

2.2.2 Interior View

1. Print head

2. Gap sensor (transmitter)

3. Media viewer

4. Media holder

5. Platen roller

6. Media holder lock switch

7. Black mark sensor/ Gap sensor (receiver)

inte

rfa

USB

inter

face

inte

rfa

- 9 -

2.3 LED and Button Function

This printer has one button and one three-color LED indicator. By indicating the LED with different color

and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media

sensor, print printer self-test report, reset printer to defaults (initialization). Please refer to the button

operation below and “Power-on Utilities”section for different functions.

2.3.1 LED Indication

LED Color

Description

Green/ Solid

This illuminates that the power is on and the device is ready to

use.

Green/ Flash

This illuminates that the system is downloading data from PC

to memory or the printer is paused.

Amber

This illuminates that the system is clearing data from printer.

Red / Solid

This illuminates printer head open, cutter error.

Red / Flash

This illuminates a printing error, such as head open, paper

empty, paper jam, or memory error etc.

2.3.2 Regular Button Function

1. Feed labels

When the printer is at ready states (Green/ Solid), press the button to feed one label to the beginning of next.

2. Pause the printing job

When the printer is at printing states, press the button to pause a print job. When the printer is paused the

LED will be green blinking. Press the button again to continue the printing job.

- 10 -

3. Setup

3.1 Setting up the Printer

1. Place the printer on a flat, secure

surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer

with the provided USB cable.

4. Plug the power cord into the AC

power cord socket at the rear of the

printer, and then plug the power cord

into a properly grounded power

outlet.

Note:

* Please switch OFF (O) printer power switch prior to plug in the power cord to printer power

jack.

* The interface picture here is for reference only. Please refer to the product specification for

the interfaces availability.

- 11 -

3.2 Loading the Media

3.2.1 Loading the Roll Labels

1. Open the printer top cover by pressing

up the top cover open tabs located on

each side of the printer.

2. Separate the media holders to the label

roll width.

3. Place the roll between the holders and

close them onto the core.

This manual suits for next models

Table of contents

TSC DA310 Series User manual

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