TSC TDP-247 User manual

;’RFTGTT5RT12
TDP-247 Series
Desktop Barcode Printers
User Manual
Series Lists:
TDP-244 / TDP-245
TDP-245 Plus / TDP-247 / TDP-345 Series
Direct Thermal

I
Copyright information
© 2021 TSC Auto ID Technology Co., Ltd.
The copyright in this manual, the software and firmware in the printer described are owned by TSC Auto ID Technology Co., Ltd.
All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype
Corporation. Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners. Information in this document is subject to change without
notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the
expressed written permission of TSC Auto ID Technology Co.

II
Table of Contents
1. Introduction .......................................................................................................................................................................................................1
2. Operation Overview...........................................................................................................................................................................................2
2.1 Unpacking and Inspection............................................................................................................................................................................2
2.2 Equipment Checklist....................................................................................................................................................................................2
2.3 Printer Overview ..........................................................................................................................................................................................4
2.3.1 Front View.............................................................................................................................................................................................4
2.3.2 Rear View..............................................................................................................................................................................................5
3. Setup.................................................................................................................................................................................................................6
3.1 Setting up the Printer...................................................................................................................................................................................6
3.2 Loading the Label Stock...............................................................................................................................................................................7
3.3 External Label Roll Mount Installation (Option) ............................................................................................................................................8
3.4 Peel-Off Installation Assembly (Option)........................................................................................................................................................9
3.5 Loading Label in Peel-Off Mode (Option)...................................................................................................................................................11
3.6 Cutter Module Installation (Option).............................................................................................................................................................12
3.7 Loading Label in Cutter Mode (Option) ......................................................................................................................................................14
3.8 Install Memory Card...................................................................................................................................................................................15
4. LED and Button Functions...............................................................................................................................................................................16
4.1 LED Indicator.............................................................................................................................................................................................16

III
4.2 Regular Button Function ............................................................................................................................................................................16
4.3 Power-on Utilities.......................................................................................................................................................................................17
5. TSC Console...................................................................................................................................................................................................18
5.1 Start TSC Console.....................................................................................................................................................................................18
5.2 Printer Function .........................................................................................................................................................................................20
5.3 Setting Post-Print Action............................................................................................................................................................................21
6. TroubleShooting..............................................................................................................................................................................................22
7. Maintenance....................................................................................................................................................................................................22
8. Angency Compliance and Approvals...............................................................................................................................................................27
9. Revise History.................................................................................................................................................................................................30

1
1. Introduction
Thank you very much for purchasing TSC bar code printer.
Thank you for purchasing the TSC TDP-245/245 Plus/247/345 Series Direct Thermal Bar Code Printer. Although the printer takes
only a small amount of space, it delivers reliable, superior performance.
This printer provides direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0, 5.0, 6.0 or 7.0 inches per second. It accepts
roll feed, die-cut, and fan-fold labels for direct thermal printing. All common bar codes formats are available. Fonts and bar codes
can be printed in 4 directions, 8 different alphanumeric bitmap fonts and a build-in true type font capability.
This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for
creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC
website at: https://www.tscprinters.com.

2
2. Operation Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer
upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.
2.2 Equipment Checklist
Printer
BarTender UltraLite CD disk
Quick start guide
USB port cable
External universal switching power supply
Power Cord
Label Spindle
Fixing tab x2
1.5” core adapter x2
If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

3
Dealer option
Peel off module assembly
Regular cutter (Guillotine cutter)
Full cut: Media thickness: 0.06~ 0.19mm (Media type: receipt and label liner w/o glue)
Partial cut: Media thickness: 0.06~0.12mm (Media type: receipt and label liner w/o glue)
Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.
Main board integrated with internal Ethernet
Internal Ethernet print server module
Guillotine cutter
Full cut: Media thickness: 0.06~ 0.19mm (Media type: receipt and label liner w/o glue)
Partial cut: Media thickness: 0.06~0.12mm (Media type: receipt and label liner w/o glue)
Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.
Main board integrated with internal Ethernet
Internal Ethernet print server module
User option
KP-200
KU-007 plus
External Ethernet print server
External wireless (802.11b/g) print server
External roll mount, media OD. 214 mm (8.4”) with 3”core label spindle
Contact CCD contact scanner
Long range linear image bar code scanner

4
1. Label Opening
2. Top Cover
3. Clear Window
4. LED Indicator
5. Feed Button
6. Top Cover Open Lever
7. Backing Paper Opening
8. Front cover
2.3 Printer Overview
2.3.1 Front View
1
2
4
5
3
6
7
8

5
2.3.2 Rear View
1. Rear Paper Guide
2. USB Interface
3. Centronics Interface
4. RS-232C DB-9 Interface
5. Power Jack
6. Power Switch
Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.
5
2
3
6
4
1

6
3. Setup
3.1 Setting up the Printer
1. Place the printer on flat surface.
2. Make sure the printer is power off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug in the power cord.
Note: Please switch OFF the printer before plugging in the power cord to printer power jack.

7
3.2 Loading the Label Stock
1. Insert a 1”label spindle into a paper roll ( * If your paper core is 1 inch, remove the 1.5”core adapter from the fixed tab. If label
width is 4 inch wide, two fixing tabs are not required.)
2. Open the printer’s top cover by releasing the green top cover open levers located on both sides.
3. Place a roll of paper into internal paper roll mount.
4. Feed the paper, printing side face up, through the label guides and place the label over the platen.
5. Adjust the black center-biased label guides in or out by turning adjustment knob so they are slightly touch the edges of the label
backing.
6. Close the printer top slowly and securely.
Paper Roll
1”Label Spindle
Printing Side
Face Up
1.5” Core
Fixing Tab
Label Guide
Adjustment Knob
Platen
Paper Roll Mount

8
3.3 External Label Roll Mount Installation (Option)
1. Attach an external label roll mount on the bottom of
the printer.
2. Install a roll of label on the external label roll mount.
3. Feed the label to the external label feed opening
through the rear label guide.
4. Open the printer top cover and thread the label.
5. Adjust the label guides by turning adjustment knob.
6. Close the printer top cover.

9
3.4 Peel-Off Installation Assembly (Option)
1. Open the top cover.
2. Unscrew the 6 screws in the lower inner cover.
3. Upside down the printer.
4. Unscrew the 2 screws at the lower inner cover.
5. Remove the screw at memory card cover.

10
6. Hold the lower cover and lift up the top cover
opening levers to separate the lower inner cover
from the lower cover.
7. Thread the harness red connector through the cable
hole at the front side of lower inner cover. Plug the
red peel off module harness connector at the
location JP17 (TDP-245) / JP19 (TDP-245
Plus/TDP-247/TDP-345) on the main board. Place
lower inner cover to the lower cover. Install the peel-
off module to the lower inner cover slot.
8. Gently push peel-off panel to lock to the lower inner
cover.
9. Reassemble parts in reverse procedures after
installing the module.
Install one side first
and install another
side

11
3.5 Loading Label in Peel-Off Mode (Option)
1. Open the peel-off module by pulling it out.
2. Thread the label, printing side facing up, through the
label guides and place it on top of the platen.
3. Thread the label through the liner opening, which is
beneath the roller.
4. Adjust the black center-biased label guides by
turning adjustment knob to fit the edge of the label
backing.
5. Push the peel-off panel back to the printer.
6. Close the top cover

12
3.6 Cutter Module Installation (Option)
1. Pull the top cover open levers to open the top cover.
2. Remove the front panel from the lower cover.
3. Remove 6 screws on the lower inner cover.
4. Upside down the printer.
5. Remove two screws at the hinge
6. Remove the screw that fixes the memory card cover.

13
TDP-245 Model
TDP-245 Plus/TDP-247/TDP-345 Model
7. Plug in the Cutter Driver IC at U14(TDP-245) /
U30(TDP-245 Plus/TDP-247/TDP-345) socket on
the main board.
8. Hold the lower cover and lift up the lower inner
cover.
9. Arrange the cutter module harness through the
bezel.
10. Connect the cutter module harness to the 4-pin
socket on printer PCB.
11. Reassemble lower inner cover back to lower cover.
12. Install cutter module into the niche of the printer.
13. Close the top cover.

14
3.7 Loading Label in Cutter Mode (Option)
1. Open the printer top cover.
2. Insert the label spindle into label roller.
3. Place a label roll to label roll mount.
4. Thread the paper, printing side face up, through the
label guide, platen and cutter module paper outlet.
5. Adjust the black center-biased label guides to fit
edge of the label backing.
6. Close the top cover.

15
3.8 Install Memory Card
1. Upside down the printer.
2. Remove 1 screw and open the memory card cover.
TDP-245 Model
(Option)
TDP-245Plus
TDP-247/TDP-345 Model
(SD card)
3. Plug the memory card on main board.
4. Install the card cover back to the printer.

16
4. LED and Button Functions
4.1 LED Indicator
Color
Meaning
(Green)
Solid: Power is on and ready to be used.
Flash :System is downloading data or printer is paused.
(Amber)
System is clearing data.
(Red)
Solid - Printer head open, cutter error.
Flash - Printing error, such as paper empty, paper jam, ribbon empty, or memory error etc.
4.2 Regular Button Function
1. Feed labels
When the printer is ready, press the button to feed one label to the beginning of next label.
2. Pause the printing job
When the printer is printing, press the button to pause a printing job. When the printer is paused, the LED will be green blinking.
Press the button again to continue the printing job.