Tunstall Communicall Vi IP User manual

D9507043B1
Communicall
Vi IP
Manager User Guide

D9507043B1
Contents
1. Introduction ......................................................................................................................................................... 3
2. Main System Components ................................................................................................................................. 4
Control Unit ................................................................................................................................................................ 4
IP Room Unit .............................................................................................................................................................. 5
Speech Modules ........................................................................................................................................................ 6
DECT Handsets ......................................................................................................................................................... 7
3. System Operation ............................................................................................................................................... 8
Quick Start Guide ....................................................................................................................................................... 8
System Control Panel (SCP) ................................................................................................................................... 10
Standby and Initial Screens ....................................................................................................................................................... 10
Change Site Status .................................................................................................................................................................... 10
Main Menu................................................................................................................................................................................. 11
Call Menu .................................................................................................................................................................................. 11
Trigger Menu ............................................................................................................................................................................. 12
Settings Menu ........................................................................................................................................................................... 14
Advanced Menu ........................................................................................................................................................................ 15
Access Fobs .............................................................................................................................................................................. 16
Web Browser ........................................................................................................................................................... 19
Login ......................................................................................................................................................................................... 19
Navigation ................................................................................................................................................................................. 19
Users ......................................................................................................................................................................................... 21
Residents .................................................................................................................................................................................. 21
Inactivity Feature ....................................................................................................................................................................... 22
Activity Monitor .......................................................................................................................................................................... 22
Allow Calls from Door Panel (s) ................................................................................................................................................. 24
Radio Triggers ........................................................................................................................................................................... 25
Advanced Speech Module Settings ........................................................................................................................................... 25
Control Centres ......................................................................................................................................................................... 26
Quick Dials ................................................................................................................................................................................ 26
Tradesmen ................................................................................................................................................................................ 27
4. System Information ................................................................................................................................................ 28
Access Group Log ................................................................................................................................................... 28
Resident Information ................................................................................................................................................ 28

3
1. Introduction
Communicall Vi IP is the latest generation communication system for grouped housing
developments. It supports individually tailored telecare for residents and provides highly
flexible call routing options for alarm calls.
This user guide is designed to help Scheme Managers to understand and operate the basic
operational features of Communicall Vi IP for the different system versions.
The system consists of a number of parts as detailed in the following text: -
Control Unit
The Control Unit (CU) performs the central control functions of the system. The unit also
incorporates a backup power supply that will keep the system operational, in the event of a
failure of the mains supply.
System Control Panel (SCP)
The System Control Panel (SCP) allows the user to perform certain system configuration
tasks. The SCP user interface is menu driven, with illuminated keys indicating available user
options.
Resident IP Room Unit
This is a touch screen telephone that is placed within the residents property. The telephone is
the device that provides audio communication between the staff DECT handset and the
resident in an emergency call situation. Further details can be found in the Resident User
Guide.
Speech Module
Communicall Vi speech modules may be fitted in communal areas of the building. This is to
allow visitors or residents to raise alarms when not within their property if they do not have a
personal radio device.
Door Entry System
Door Panels are usually fitted at the main entrance doors to a site. Visitors can make a call
direct to residents (handled on IP Room Unit) or to on-site staff via the DECT handset.
Access control (fob system) is usually incorporated into the door entry system.
Telecare Receivers
Receivers are fitted around the building to provide coverage for radio devices, e.g. personal
radio triggers.
Remote web browser programming
The Communicall Vi IP web browser enables more complex system settings to be configured
remotely and provides the ability to configure settings on a per resident basis. See the web
browser section of this guide for detailed instructions on how to use the web browser.

4
2. Main System Components
Control Unit
The Control Unit (CU) functions to control the flow of electronic signals through the system
and provides the low voltage electricity supply for most of the equipment. The unit also
incorporates a backup power supply that will keep the system operational, for more than 7
hours following a failure of the mains supply. As a rule, the CU does not require any attention.
However, it may become necessary to restart the CU should power be lost for any reason.
The CU control panel and instructions for turning the unit on are described below.
Turning the Control Unit on
The control unit has two controls: a mains power switch and a battery in circuit switch. Under
normal circumstances both switches should be on and illuminated. If either switch is in the off
position, the unit must be switched on in the following way:
1. Put both switches into the off position (this turns the control unit off).
2. Press the mains power switch to on (down towards the “1” mark). The switch will
illuminate.
3. Press the battery switch to on (down towards the “1” mark), the red light will turn on.
4. The system is now powered.
Mains switch
Battery indicator
Battery switch

5
IP Room Unit
The IP Room Unit (GXV3240) consists of a handset, a keypad and a touch screen. The IP
Room Unit (GXV3275) consists of a handset and a large touch screen. The telephone is
preconfigured and requires no setting up.
The IP room Unit provides an audio channel when the resident raises an alarm call.
The IP Room Unit can also be used by the resident for free resident to resident telephone
calls. Calls from staff to the residents are also free. It is not possible to make outgoing
telephone calls via the IP Room Unit.
Backspace
Phonebook
Keypad
Home
Volume
Back
Menu
Applications
menu
Back
Menu
Home
Volume
Handset

6
Speech Modules
What does the speech module look like?
The following Communicall Vi speech modules may be used on your system in communal
areas or a residents property. The 3 Button model has an alarm button, I’m OK button and a
Home/Away button which is generally fitted in communal areas. The six button module can be
fitted in residents properties.
Each speech module can be fitted with an optional pullcord. The alarm button when in an idle
state can be set by the installer to be illuminated to help users locate the button in the dark
The modules can be orientated in landscape or portrait, the orientation of either model has
the same buttons
In addition to the red alarm button, speech modules with 3 buttons have a Home/Away button
and a I’m OK button these are not used in communal areas.
To raise an alarm
Press the alarm button or pull the red alarm pull cord. This will then generate an alarm call
that will be delivered to the DECT handset or the control centre depending on the site status.

7
DECT Handsets
The telephone should be charged each day when not in use for 3.5 hours. The
handset will give up to 150 hours of standby use or 15 hours active talk time. The
handset has numerous personalisation options, these are explained in further detail
in the handsets user guide.
Turning the Handset On or Off
• ON: Press the key for 1/2 second.
• OFF: Press the upper left key for 3 seconds. When prompted with Yes and No,
select the Yes key.
On/Off Hook
Button
Volume Up/Down Buttons

8
3. System Operation
Quick Start Guide
Resident Numbers & Phone Numbers
Each resident has a 3 digit resident number e.g. 015 which is normally related to the number
of the property they live in e.g. Flat 15. The IP Room Unit has a 4 digit telephone number in
the format 2xxx – where xxx is the resident number.
e.g. Flat 15, resident number 015, IP Room Unit phone number 2015
When alarm calls are reported via the DECT handset, the resident number is normally used
(although it is possible to configure the system to report e.g. Flat 15)
When calling residents, using the DECT handset, then the IP Room Unit phone number
should be entered e.g. 2015. The resident IP Room Unit will ring and the resident will need to
answer the call manually. If the phone number is preceded with 10 e.g. 102015, then the IP
Room Unit will automatically answer the call, without the resident needing to manually answer
the call.
Answering an alarm call using the DECT phone
When an alarm is generated on the system the alarm message will be sent to the
handset as a paged message and be displayed on the handset, in the example shown
opposite. The first line is the description of the device that has raised the call. The
second line indicates the residents ID or name depending on how your system is
configured
Before selecting the call take note of the caller in case you need to visit the property.
 When the alarm message is presented on the display of the handset press the
button. Take note of the IP room units ID before selecting the call.
 An audio path will automatically be connected to the IP Room unit
 Speak to the resident
 To clear the call, press the button.
NOTE: Failure to follow these steps fully and in order may result in the loss of
important information about the source of the call.
Answering a call from a Door Panel
 When a call is received from a door panel it is presented on the display of the handset as
a message identifying the door panel. Press the button to connect with the door
caller.
 An audio path will automatically be connected to the door panel
 Speak to the visitor
 To release the door press 3 on the handset
 To clear the call press the button.
NOTE: Failure to follow these steps fully and in order may result in the loss of
important information about the source of the call.
Calling a resident (IP room Unit) using the DECT phone
 Take the phone off hook by pressing button, then dial the residents IP Room Units
telephone number. The residents number is 2XXX, XXX is normally related to the
property number E.G. to call flat 11 then dial 2011.
 Wait for the resident to answer the call.
 Speak to the resident
 To end the call, hang up by pressing the button.

9
Receiving an external call using the DECT phone
 When the phone rings (CLI will be shown if enabled), answer the call by pressing on
the handset.
 The caller will be connected straight to the handset.
 To end the call, hang up by pressing the button.
Making an external call using the DECT phone
 Take the phone off hook by pressing button.
 Dial the required telephone number, with a prefixed 8 E.G 8 01977 123456
Listening to call waiting using the DECT phone
 If you hear a background beep when using the handset, an alarm call may be waiting,
finish your call by hanging up and the waiting alarm call will be sent to the handset.
Calling another member of Staff using DECT phone
 Take the phone off hook by pressing button, then dial the staff members handset
telephone number. The staff members telephone number is 60XX, XX is related to the
handset number E.G. to call handset 1 then dial 6001
 Wait for the other party to answer the call.
 To end the call, hang up by pressing the button.
Switching off-site using the DECT phone
 Take the phone off hook by pressing then dial the system number 6098
 Listen to the message - it will ask you to enter the resident number followed by *
 Press 2 followed by #
 Listen to message ‘system off-site’
 Then hang up
Switching on-site using the DECT phone
 Take the phone off hook by pressing , then dial the system number 6098
 Listen to the message - it will ask you to enter the resident number followed by *
 Press 1 followed by #
 Listen to message ‘system on-site’
 Then hang up
Answering Alarms from Remote Sites
Alarm calls from remote sites will be presented as a spoken message.
 The DECT handset will ring
 Take the phone off hook by pressing button and listen to the spoken message
 Press * to accept the call – remember to record details of the call before accepting the call
 Speak to the caller
 Press 0 to end the call and then hang up
Broadcast Speech Calls
This feature allow you to broadcast a speech message to all or selected groups of residents.
Dial 901x (x = 0 is speak to all residents or x = 1-8 to speak to a group of residents
 Take the phone off hook by pressing , then dial the system number 901x
 Speak to residents – note speech is one way only from you to residents
 Hang up when complete

10
System Control Panel (SCP)
The System Control Panel (SCP) in mainly used to perform various system
configuration tasks. The SCP user interface is menu driven, with illuminated keys
indicating available user options. The SCP will have a big button telephone
connected to it, this is used for various call related features as detailed later.
Standby and Initial Screens
Standby Screen
The 'standby' screen (Fig. A.1) displays the scheme system time, date and onsite / offsite
status. To move from the standby to the initial screen it is necessary to press the '*' (star) key
to unlock the SCP.
23:59
01/07/2016
On Site
* To Unlock
Figure A.1 Standby Screen
Initial Screen
23:59
01/07/2016
Menu On Site
Figure A.2 Initial Screen
After unlocking the SCP, the initial screen (Fig. A.2) allows the user the option of either
selecting ‘Menu’ or ‘On Site/Off Site’. Press the relevant illuminated key to move to the
Change Site Status screen (Fig. A.3) or to the Main Menu (Fig. A.4).
Change Site Status
This screen (Fig. A.3) enables the user to change the current site status to either On Site or
Remote Off Site. When in On Site mode, an alarm's call group settings are processed as
normal. In Remote Off Site all alarms calls are routed to the specified Monitoring Centre
numbers for the system.