Twin Eagles TEGH48-BN Owner's manual

P/N 18589 H (05/10) Made in U.S.A.
OUTDOOR GAS INFRARED PATIO HEATER
INSTALLATION,OPERATION,&MAINTENANCE
MANUAL
TWIN EAGLES,INC.
13231 East 166th St.
Cerritos, CA 90703
[phone]
www.twineaglesbbq.com
Model TEGH48-B
InstallationofTWIN EAGLES heatermustonly beperformedbyapersonknowledgeableaboutgas appliance.
To the Installer:
Please read these instructions completely before installation and give this manual to the owner.
To the Owner:
Keep this manual in a safe place for future reference.
NEED ASSISTANCE? PLEASE CALL:
[phone]

A special message…
Congratulations on your purchase of TWIN EAGLES outdoor gas infrared
heater. We have designed this heater to provide you and your family with many years
of great comfort heating experience. In addition to its Style, Performance and High
Quality, this heater is built with pride in the U.S.A.
This manual gives you easy to follow instructions for installing, operating and
maintaining your TWIN EAGLES heater. We recommend reading this manual
carefully before your first use to insure safety, proper care and operation.
Thank you and welcome!
TWIN EAGLES
_____________________________________________________________________
FOR YOUR RECORDS
Please record the following information and refer to them when contacting the
company or an authorized service agent. The model number and serial number are
found on the nameplate, located behind the component compartment door.
Model #: ________________________________
Serial #: _________________________________
Date of Purchase: __________________________
Place of Purchase: __________________________
Type of Gas: NG LP

SAFETY PRECAUTIONS – GAS INFRARED HEATER
1
Never block the front grille of the heater.
The heater is not suitable for hazardous locations.
This unit may be a source of possible shock and ignition.
PROP. 65 CARBON MONOXIDE WARNING!!!
If not installed, operated and maintained in
accordance with manufacturer’s instructions, this
product could expose you to substances in the fuel or
from combustion, including Carbon Monoxide, which
can cause death or serious illness and which is known to
the State of California to cause cancer, birth defects or
reproductive harm.
FOR YOUR SAFETY: If you smell gas:
1) Open windows.
2) DO NOT try to light any appliance.
3) DO NOT use electrical switches or flashlights.
4) DO NOT use any telephone or cell phone in the
building. Leave the building and immediately call
your local gas supplier and follow the gas
supplier’s instructions. If you cannot reach your
gas supplier, call the Fire Department.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any appliance.
Failure to follow these instructions can result in death,
injury or property damage.
ASPHYXIA, EXPLOSION or FIRE
Improper installation, adjustment, alteration,
operation, service or maintenance may create a hazard
resulting in asphyxiation, explosion, fire, or damage to the
equipment
• The heater should only be installed by a qualified
technician in accordance with all requirements of the
authority having jurisdiction. The technician must be
knowledgeable, specifically trained and experienced in
the installation of this type of gas equipment.
• Read these instructions thoroughly for proper
installation, operation, service or maintenance
instructions before installing or servicing this heater.
• Improper installation, adjustment, alteration, service or
maintenance can result in death, injury or property
damage.
WEATHER CONDITIONS WARNING
These heaters must be protected from rain, ocean spray,
moisture and high wind. If these heaters are exposed to
these elements, it is quite possible that the valve and
control system may not function properly which may
create a fire or explosion hazard to customers.
• This warranty does not apply to gas heaters that are
NOT protected from rain, ocean spray, moisture and
strong wind.

TABLE OF CONTENTS – GAS INFRARED HEATER
Safety Precautions…………………………………………………………………………..……. 1
TWIN EAGLES GAS INFRARED HEATER features..………………………………………….……. 3
Gas Installation Requirements.……………………………………………………………..……. 4-5
Leak Test Procedure………………………………………………………………………….….. 6
Selecting Mounting Location (Bracket Assembly)……………….……………………………… 7-10
Mounting Clearances.……………………………………………………………………………. 11-12
Electrical Instruction (Battery Installation)…………………………………………….....…...….. 13
Operating Instructions (Remote Control Synchronization)….………..………………….………. 14-16
Preventive Maintenance..……………………………………………………………………....…. 17
Troubleshooting Guide………………………………………………………………….....……... 18-19
Replacement Parts List (Use only TWIN EAGLES replacement parts)………………….…...……. 20
Limited Product Warranty……………………………………………………………..……........ 21
Warranty Registration Card
SAVE THIS MANUAL FOR FUTURE REFERENCE
2

TWIN EAGLES – GAS INFRARED HEATER FEATURES
TWIN EAGLES Gas Infrared Heater extends the outdoor activities during the cool days of fall and
through the winter seasons providing a comfortable warm & inviting environment for your family &
friends. Some of the TWIN EAGLES GAS INFRARED HEATER features are;
Wall mounted wireless remote control (Lithium batteries included).
Two Heat Levels; 25,000 BTU Low Setting & 37,000 BTU High Setting.
Stainless Steel Welded Housing Construction
No electrical wiring required. Battery operated gas control valve (AA batteries included).
Spark Ignition with 100% Safety Pilot.
Slim profile (TEGH48; W=9” x L= 48” x D= 8”) (TEGH60; W= 9” x L= 60” x D= 8”)
Angle mounting Stainless Steel brackets provides the option of Zero or 30 degree mounting to
direct the radiant heat towards a desired area in variety of outdoor patio applications.
Decorative Safety Grille that provides shielding from wind. Wind proof up to 15 MPH.
Great option for patios with limited floor space or high traffic areas.
NG (Natural Gas) or LP (Liquified Petroleum Gas or Propane). Gas Conversion kits available
Optional 120V AC adapter (usage is optional).
Comes standard with;
Stainless Steel 16 gauge mounting brackets.
Flexible gas hose approved for NG or LP installation.
Wall mounted wireless remote control (Lithium batteries included).
GETTING STARTED:
1) Inspect the packaging for any physical damage, followed by checking the gas heater inside. If
there is significant damage to the heater, report the damage to the carrier immediately.
2) Check to ensure that all the heater accessories are included.
3) Remove all packaging materials, labels and protective plastic film. DO NOT LEAVE UNIT
UNDER THE SUN WITH PROTECTIVE PLASTIC FILM ON FOR A LONG PERIOD
OF TIME AS IT WILL BE DIFFICULT TO REMOVE THE FILM.
4) Read the installation, operation and maintenance manual thoroughly before installing this heater.
3

GAS INSTALLATION REQUIREMENTS – GAS INFRARED HEATER
Each patio heater is set and tested at the factory for the type of gas supply to be used. Identify
the type of gas, either natural gas or LP gas and make sure that the marking on the nameplate (rating
plate) matches the gas being supplied to the heater. The nameplate is located behind the component
compartment access door.
1. CODE REQUIREMENTS
a) Installation must be in accordance with local codes, or in the absence of local codes, with the
latest edition of the National Fuel Gas Code, ANSI Z224 and National Electrical Code ANSI/NFPA
70, and for Canada, the latest edition of CAN/CGA-B149.1 and B149.2 and Canadian Electrical Code,
CSA C22.1 Part 1 and Part 2.
oHeaters to be installed in Aircraft hangars must be installed in accordance with American
National Standards for Aircraft Hangars, ANSI/NFPA No. 409.
oHeaters to be installed in Public Garages must be installed in accordance with NFPA No. 88A,
Standards for Parking Structures.
oHeaters must be installed so that minimum clearances marked on the heaters will be
maintained from vehicles parked below the heater.
b) When equipped with an AC/DC adapter, the heater must be electrically grounded in
accordance with the National Electrical Code, ANSI/NFPA 70, when an external electrical
source is utilized. In Canada, the CSA Canadian Electrical Code, C22.1 Part 1 applies.
2. GAS SUPPLY
It is important that the inlet gas piping system be adequately sized for the heater(s) it serves. The
gas inlet and manifold pressure required for the heater is listed below. For gas supply line pressures in
excess of ½ psig, consult with your representative or the factory.
Gas Inlet Pressure Nat Gas Propane
Maximum Pressure 10” W.C. 13” W.C.
Minimum Pressure 6” W.C. 11” W.C.
Manifold Pressure 5” W.C. 10” W.C
a) A minimum pipe size of ½” is required for inlet piping. A ½” leaver handled shut-off gas valve
should be installed within 6 feet of the appliance for servicing the unit.
b) Check with local and state plumbing and heating codes regarding sizing of gas lines.
c) All gas pipe connections to the heater(s) must be sealed with a gas pipe compound
resistant to liquefied petroleum gases. 4

d) Installation of a drip leg in the gas supply line going to each heater is required to minimize the
possibility of any loose scale or dirt within the gas supply line from entering the heater’s
control system.
e) When checking for gas leaks, do not use an open flame. Use the Leak Test procedures using
liquid soap and water solution
f) For gas supply line pressures in excess of ½ psig, consult the factory or your local
representative.
g) Installation of 1/8” N.P.T. plugged tapping accessible for test gage connections is required
upstream of the gas supply connections to the heater.
3. All gas connections should be made by a qualified technician in accordance with all requirements
of the authority having jurisdiction. The technician must be knowledgeable, specifically trained
and experienced in the installation of this type of gas equipment and related gas system
components and with all precautions required regarding this type of equipment. Some states or
provinces require installation and service personnel to be licensed. If your state or province is such,
be sure your contractor bears the appropriate license. If a person does not meet all requirements
and is not qualified for this installation he/she shall not attempt to repair, replace, install nor do any
other type of work or service to this equipment.
If you do not fully understand these instructions, contact your Twin Eagles representative or the
factory prior to performing installation or servicing.
5

LEAK TEST PROCEDURE
CAUTION BEFORE TESTING
Finding and/or fixing a gas leak is NOT a “DO-IT-YOURSELF” procedure.
NEVER USE THE PATIO HEATER WITHOUT FIRST LEAK TESTING THE GAS
CONNECTIONS.
WARNING: DO NOT USE OPEN FLAME TO CHECK FOR LEAKS. USE OF AN OPEN
FLAME COULD RESULT IN A FIRE, EXPLOSION AND BODILY HARM.
DO NOT SMOKE WHILE PERFORMING THE LEAK TEST!
To prevent fire or explosion hazard, DO NOT use or permit sources of ignition in the area while
performing a leak test. Perform leak test outdoors only.
Check to ensure that the flexible hose does not have any cuts and wear that may affect the safety
before each use. Only the factory supplied hose and regulator must be used. Use only replacement
regulator and hose assemblies specified by Twin Eagles.
If you are using a propane tank, check to ensure that there are no holes, dents, rusted weak spots,
cracks, or other damage on the propane tank. If any damage is detected, the tank should be
replaced immediately.
LEAK TEST
1) Prepare a leak testing solution of sudsy water by mixing in a spray bottle with half liquid soap and
half water.
2) Confirm that the heater is in the OFF position.
3) Turn the main gas valve supply ON.
4) Apply leak testing solution by spraying on the pipe joints, valve fittings and hose.
5) A gas leak is detected if;
a) there is a faint gas smell and/or…
b) growing bubbles appear on any of the connection points and/or hose. DO NOT attempt to
ignite the heater and IMMEDIATELY turn off the gas supply valve.
6) When there is a gas leak, call a qualified service technician. DO NOT use the heater until the leak
is corrected.
6

SELECTING MOUNTING LOCATION – GAS INFRARED HEATER
When selecting a location to install the TWIN EAGLES Gas Infrared Heater, all the following
factors must be met before the installation process:
1. ANCHORING TO WALL OR CEILING
If the heater is not anchored to support at least 100 lbs. (45 ½ kg.) it could be a
Suspension Hazard. Failure of the supports can result in death. Local codes regarding head
clearance requirement must be observed. Heaters shall be mounted in a fixed position independent
of gas and electrical supply.
2. COMBUSTIBLE MATERIALS
Combustible means material that can quickly catch fire if it comes in contact with sparks or
fire. The Twin Eagles heater is a remote controlled unit that strictly requires that each heater must
be installed such that the “MINIMUM CLEARANCE TO COMBUSTIBLES” are always met
and maintained. CAUTION should be taken when heaters are used near glass, vinyl siding or
other temperature sensitive construction materials. In some cases it may be necessary to increase
the clearance around the heater to avoid damage to vinyl siding. Check with the manufacturer of
the material siding for details
3. WEATHER CONDITIONS
This heater has been designed, tested and approved for outdoor installation and has passed
basic wind and rain tests. However, do not expose the heater under extremely harsh weather
conditions and very windy areas.
4. FIRE SPRINKLERS
Fire Sprinklers must be located at an appropriate distance from each heater to avoid accidental
activation of the sprinkler. Ethylene glycol, propylene glycol, antifreeze solutions or any other
potentially flammable substance must never be used in fire sprinkler systems where heaters
are present as these substances may become flammable when heated. A fire sprinkler
7
NOTE: Use only the mounting brackets provided by the manufacturer. Heater must be
leveled only on a Horizontal Axis but can be angled to a maximum of 30 degrees in
reference to the floor. DO NOT mount the heater on a vertical axis. Such installation is
considered unsafe and im
p
ro
p
er and will automaticall
y
VOID the
p
roduct’s warrant
y
.

professional must be consulted when heaters are installed where fire sprinklers are present to
ensure that heaters and the fire sprinkler system are properly integrated. Specific guidelines can be
found in NFPA 13 regarding design and specifications for Fire Sprinkler Systems near heaters.
5. VENTILATON
a) It is required that areas above the heater be properly vented to allow for necessary combustion
air and removal of combustion gases.
b) DO NOT obstruct the flow of combustion and ventilation air to this heater. If using a propane
tank, keep the ventilation openings free and clear from debris.
c) Heater must be in a location that allows uniform air pressure around the entire heater.
d) Heaters shall be provided with natural or mechanical means to supply and exhaust at least 4
CFM per 1,000 BTU per hour of heater input. This equates to 150 CFM. Exhaust opening for
removing the flue products shall be above the level of the heaters.
e) Heater ventilation must comply with state and local codes.
6. DESIRED HEATING AREA COVERED
Model Mounting
Height
Cold-
Breezy Mild Well Protected
Heater
Length Volts
TEGH48 8ft. – 9ft. 6 ft. x 6 ft 8 ft. x 8 ft. 10 ft. x 10 ft. 48 in. 6 VDC
8

7. PATIO DESIGN CONSIDERATION
Heater placement is critical for effective and efficient patio heating. If heaters are placed too close
together or mounted too low, people become uncomfortable. If the heaters are placed too far apart
on a breezy or wind-swept patio area, the patio may never get warm. Gas Infrared heaters work
best if they are placed in areas of the greatest heat loss, such as the open side of a semi-protected
patio area.
MOUNTING BRACKET ASSEMBLY

9
0o
30
o
WALL MOUNTED
DO NOT USE
HEATER
W
all



Left side
bracket
Right side
bracket
0o
Ceiling
CEILING MOUNTED




Degrees ( o) are in
reference to the floor.
Right side
b
racke
t
Floor
0o

DO NOT USE

30
o
30
o
Left side
b
racke
t
HEATER
Angle mounting: The heater may be angle-
mounted to a maximum of 30º maximum to
accommodate mounting the heaters around the
edges of the patio or under eaves.
NOTE: Use only the mounting brackets provided by the manufacturer. Heater must be leveled only
on a Horizontal Axis but can be angled to a maximum of 30 degrees in reference to the floor. DO
NOT mount the heater on a vertical axis. Such installation is considered unsafe and improper and
will automatically VOID the product’s warranty.
30o

8. GAS INLET
The gas inlet of the heater is located on the left side of the unit by design.
The heater is NOT to be mounted to where the gas inlet is on the right side as it may cause
damage to the heater and doing so will void the product warranty.
9. MOUNTING
The heater may be mounted at a 0 degree angle or at a maximum of a 30 degree angle in
reference to the floor. The heater must always be horizontal to the floor.
oWARNING: If the heater is mounted at greater than a 30 degree angle will cause
improper flue exhaust of combustion gases which may result in damage to the front
grille.
NOTE: Use only the mounting brackets provided by the manufacturer. Heater must be leveled
only on a Horizontal Axis but can be angled to a maximum of 30 degrees in reference to the
floor. DO NOT mount the heater on a vertical axis. Such installation is considered unsafe and
improper and will automatically VOID the product’s warranty.
Clearance around the heater must be maintained for prevent fire hazard and to allow proper
ventilation of the heater. Heater must be in a location that allows uniform air pressure around
the entire heater.
10
Angle Mounted Horizontal Mounted
Heater must be installed such that combustion
exit through top vents.
INCORRECT INSTALLATION. GAS IN FROM THE RIGHT SIDE
CORRECT INSTALLATION. GAS IN FROM THE LEFT SIDE
Incorrect Mounting
Radiant Hea
t
Vent Vent Combustion gases exit
throu
g
h the front
g
rille.

MOUNTING CLEARANCES – GAS INFRARED HEATER
Each heater must be installed such that the following “Minimum Clearance to Combustibles’ are
maintained. Combustible materials include wood, compressed paper, plant fibers, plastic, or other
materials capable of being ignited and burned. Such materials shall be considered combustible even
though flame-proofed, fire retardant treated or plastered. Additional clearance may be required for
glass, painted surfaces, vinyl siding or other materials which may be damaged by radiant or convection
heat. •A minimum clearance of 24 inches above the heater must be maintained to plastics, vinyl
or any other materials that may be adversely affected by radiant or convection heat.
WARNING: The clearances shown below are applicable to vehicles parked below or in front of
the heater(s). They are also applicable to retractable awnings, umbrellas, pergolas, etc. whether
the heater is ON or OFF. Do not place any objects whether combustible or non-combustible
within the mounting clearances specified on the mounting instructions.
MINIMUM CLEARANCES to COMBUSTIBLES:
Sides or Ends Back Above Below
24” 12” 18” 48”
11
Note: Where applied, the Uniform Mechanical Code requires that all portions of overhead radiant
heaters are located at least 8 feet above the floor.
48”

12
Flexible Gas Line
or Hard Plumbing
AC/DC Adapter
(OPTIONAL)
(Usage is optional)
* Do not locate either the gas or electrical supply line directly above the flue outlet of the
heater. The heater must be installed in a location so that it is readily accessible for servicing
and have no restriction of airflow for combustion air and exhaust flue.
Shut-off Valve must
be easily accessible. NOTE: Use only the mounting brackets
provided by the manufacturer.
*All areas around the heater must be
cleared of any combustible materials.
Not to be installed
in between the
mounting brackets.
48”/ 60”
NOTE: Use only the mounting brackets provided by the manufacturer. Heater must
be leveled only on a Horizontal Axis but can be angled to a maximum of 30 degrees
in reference to the floor. DO NOT mount the heater on a vertical axis. Such
installation is considered unsafe and improper and will automatically VOID the
product’s warranty.

ELECTRICAL INSTRUCTIONS – GAS INFRARED HEATER
The receiver is powered by four 1.5V AA batteries located in a battery pack inside the heater
component compartment. These batteries should be adequate for the heater operation for a whole
season.
5-2) To install the AC Adaptor
An AC/DC volt adapter can be used in which case the batteries will become a back-up voltage supply.
The adapter must NEVER be located inside the heater control compartment. If adapter is used, provide
a 120-volt outlet near the end of the heater but not directly above the heater.
a. Run the power lead connectors of the AC
adapter through the small hole next to the
gas inlet.
c. The AA batteries go in the in the battery
pack located inside the component
compartment. When the adapter is used
the batteries will work as a back-up.
13
Power Male
Terminals
For Gas
Inlet
Adapter
Leads
NOTE: Always
have the battery
pack switch on the
“Latching
Solenoid” side.
b. Connect terminals of the adapter to the
“POWER” male terminals of the electronic
controller, there is no polarity. Then plug
in your adapter to the 120V power outlet.
5-1) To install the battery on the wireless remote control:
a. Slide out the battery cover at the back of the remote control.
b. Place the battery into the battery slot with the polarities
pointing towards the appropriate polarity. Then push the battery
in. Push the ON button to verify that the red indicator turns on.
Then place the face plate back on with the Twin Eagles logo at
the bottom near the LO button.

OPERATING INSTRUCTIONS – GAS INFRARED HEATER
A) INITIAL START-UP
1) Before you start your heater examine the heater installation to determine that:
Areas immediately around heater including the air inlet and flue areas are free from obstructions.
Physical support of the heater is safe, secure, adequate and sound.
There is no obvious deterioration of the heater, gas inlet hose and AC adapter if used.
2) REMOTE CONTROL SYNCRONIZATION & START-UP TEST:
The remote control leaves the factory already synchronized for each heater. To verify that, with
the heater’s gas inlet valve in the CLOSED position, verify that the remote control system is
working properly.
Push the “ON” button on the remote control. You will hear a continuous spark sound at the pilot.
If there are no sparks, replace the AA batteries with new ones. If with the new batteries there are
still no sparks, synchronization is needed. For synchronization perform the following steps.
Single heater application
I. Push-and-hold the “LEARN” button on the module for
10 seconds until it “beeps” 3 times.
II. Push-and-hold the ON button on the remote and the
“beep” sound will confirm synchronization.
Multiple heater application
I. Push-and-hold the “LEARN” button on the module for 10
seconds until it “beeps” 3 times and then remove a
battery. Repeat same step for all heaters.
II. Install the battery only to one heater.
III. Push-and-hold the “LEARN” button until it “beeps” once and then push-and-hold the ON
button on a remote control and the next “beep” sound will confirm synchronization.
NOTE: One remote control per heater.
IV. Remove a battery to that same heater.
V. Repeat steps II, III, IV and V for the rest of the heaters and its individual remote controls.
VI. Once the synchronization is completed for all heaters place the battery back on all heaters.
14
ON
MODULE
“LEARN”

3. Check for gas leaks using soapy water at all gas connections and joint unions. NEVER use a
flame to check for leaks
4. Pilot Burner Ignition Test
4-1) Turn ON the gas supply to the heater.
4-2) Please check the environment of the gas valve for a smell of gas. If for any reason you
smell or think you smell gas, see the warning in the box below
1-1) Plea
4-3) If you do not smell gas, locate the pilot burner of the heater which is mounted at the
front end of the main burner. Make sure you have a line of sight to this pilot burner
location.
4-4) Turn the gas heater ON by pressing the ON button on the remote control and press HI.
For heaters that are wired to an external switch, flip the switch to the ON position
4-5) Allow the pilot burner and main burner to burn for about 10-15 seconds.
4-6) Then turn the gas heater OFF and the pilot burner should shut off. It could take about 5
seconds for the pilot flame to go completely OFF.
4-7) CRITERIA:
A) If the pilot burner shuts-off in about 5 seconds, the gas valve is working
properly.
B) If the pilot burner continues to burn after the 5 seconds, please shut-off the
main gas supply line to the heater. Then immediately contact your local
distributor or dealer for a repair or replacement of the gas valve assembly
NOTES:
• Some white smoke and green flame may appear during the initial start-up of the heater
but it will dissipate with proceeding use.
• AUTO-LOCK OUT
If the pilot continuously sparks for 60 seconds and the spark sensor doesn’t sense a flame, it
will go into safety AUTO LOCK OUT feature and shutoff the ignition system.
Check that all heaters requirements have been applied. Then push the “OFF” button
for 2 seconds to reset the system. Push the “ON” button again to light the pilot. If
15
WHAT TO DO IF YOU SMELL GAS:
Do not try to light any appliance.
Do not touch any electric switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.

the heater will not light after 3 attempts, shutoff the heater, shut-off the heater’s
manual gas inlet valve and call your qualified service agency
B. USING THE GAS HEATER:
1) Always test the pilot burner ignition as per Step 4 above to insure that the gas valve is
working properly.
2) Turn the main gas supply valve to the OPEN position.
3) Push the “HI” button, then push the “ON” button, you will hear clicking sounds and will see
sparks to the igniter pilot. (Always start with HI setting during initial start-up
4) Once the pilot is lit, the pilot will ignite the infrared burner within 4 seconds. During
ignition a smooth flame will roll down the length of the infrared burner. Flame should stabilize
on the ceramic surface. Within 60 seconds the burner will start to glow bright and radiates heat
CAUTION: The ceramics portion of the infrared burner should glow bright within 60
seconds and may be difficult to see in bright sunlight.
WARNING: Never attempt to manually light the burner with a match or other source of
flame. Twin Eagles heater utilizes an automatic lighting ignition.
5). HI – LOW SETTING
a) Push the “HI” button and the heater will adjust the gas flow to 37,000 BTU/Hr.
b) Push the “LO” button and the heater will adjust the gas flow to 25,000 BTU/Hr.
6. SHUTTING DOWN THE HEATER
Push “OFF” on the remote control and verify that the pilot burner and the pilot have turned off.
Should you need to shut down your heater for service or maintenance, the main gas valve next to
the heater should also be turned “OFF”.
16

PREVENTIVE MAINTENANCE – GAS INFRARED HEATER
Routine maintenance should be performed at least once a year by a qualified service agency to
insure the heater is operating properly. Overtime, particularly during long periods of not being used,
the heater can accumulate dirt, debris and cobwebs in and around the pilot and the burner. More
frequent service may be required for heaters located near waterfronts or in strong wind areas were
there might be sand storms.
It is strongly recommended that the heaters be inspected annually, before each use season.
STAINLESS STEEL
The heater is made of non-rusting stainless steel. Certain areas may discolor overtime. This is a
normal discoloration caused by the intense heat given off by the burners. Use the mildest cleaner and
always scrub in the direction of the grain. Do not use steel wool to clean the surface. Never clean the
heater when it’s hot.
LEAK TEST
At the beginning of each fall/winter season and after filling and reattaching the propane tank, you
should test the unit for gas leaks using soap solution. Periodically inspect the connections for
corrosion. If you find a problem, contact your gas supplier for repairs.
SPIDER AND INSECT WARNING
Spiders and other insects can nest in the burner which can cause the gas to flow from the front of
the burner. This dangerous “condition” can cause a fire behind the valve panel, damaging the heater
and making it unsafe to operate. Inspect the burner once a year or if the heater has not been used for
more than one month.
ELECTRICAL SHOCK HAZARD
Disconnect electrical power and gas supply before servicing. This heater must be connected to a
properly grounded electrical source.
17

TROUBLESHOOTING GUIDE – GAS INFRARED HEATER
NEVER attempt to service the heater without disconnecting or shutting OFF its power
and gas supply from the source.
Important Notes:
a) After the initial usage it is normal to see white smoke come out the back. This eventually will
go away and it doesn’t affect the performance of the heater.
b) It is also normal to see warpage on the housing since the housing expands while heated but
after it cools back down it will come back to its originally shape because the housing is a
welded construction.
c) On LP (propane) gas heaters, NEVER use a DENTED, RUSTED LP tank or with a DAMAGED valve.
PROBLEM WHAT TO DO
Igniter sparks but
pilot burner will
not ignite and
igniter goes to
lock-out.
1. No gas supply to the pilot . Check if gas supply valve is turned on.
2. Air trapped in gas line (VERY COMMON DURING INITIAL START-UP).
Turn on remote control 3 times to purge air. If unsuccessful, disconnect gas hose
from heater inlet and purge air until you smell gas. Then reconnect gas hose to
heater inlet.
Igniter gives
very weak or
slow sparks.
1. Low battery in battery pack. Open heater control panel and replace 4 AA batteries.
2. Ground wire is not connected. With the control panel open, check if green wire is
grounded.
Remote control
(transmitter) will
not communicate
with heater
module
(receiver)
1. Low battery in transmitter. Replace 2 lithium batteries (3V)
2. Low battery in battery pack or battery pack is unplug. Open control panel and
check if battery pack is plugged in or replace 4 AA batteries.
3. Module switch is set to OFF. Make sure module switch is set to REMOTE.
4. Remote is not synchronized with module. Refer to manual on how to
synchronize remote.
Remote control
communicates
with heater but
heater will beep
and no sparks to
pilot.
1. Pilot sensor is damped or wet. Installation must be located in dry condition.
2. Defective pilot sensor. Replace pilot burner assembly
3. Low battery pack. Replace 4 AA batteries.
Pilot turns on
and off. Burner
turns on and off
1. Windy condition. Pilot sensor senses flame inconsistently. Do not operate
equipment until wind dies down or heater is relocated to less windy condition.
2. Pilot flame is too small for flame sensing. Increase pilot flame such that flame
surrounds the pilot sensor rod.
3. Heater is installed reversed such that the pilot sensor is below the pilot flame
instead of above or even to the pilot flame. Correct installation such that the gas
inlet is on the left side of the heater for proper operation. When the gas inlet is on
the left side the pilot sensor rod is above the pilot burner.
Pilot burner stays
on after heater is
turned off. 1. Defective gas valve. Contact local dealer to replace gas valve.
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