Ubiquiti UAP-AC-HD User manual

802.11ac Wave 2
Enterprise Wi-Fi Access Point
Model: UAP-AC-HD

Introduction
Thank you for purchasing the Ubiquiti Networks®
UniFi®802.11ac Wave 2 Enterprise Wi-Fi Access Point.
This Quick Start Guide is designed to guide you through
installation and includes warranty terms.
IMPORTANT: The UAP-AC-HD requires the UniFi
Controller v5.4 or higher, available at:
www.ubnt.com/download/unifi
Package Contents
UniFi AP AC HD Mounting
Plate
Ceiling Backing
Plate
Ceiling Screws
(Qty. 4)
Keps
Nuts
(Qty. 4)
T-Bar
Mounts
(Qty. 2)
T-Bar
Screws
(Qty. 2)
Allen
Wrench
Wall
Screws
(Qty. 4)
Screw
Anchors
(Qty. 4)
Release Tool Cable Feed Plug Gigabit PoE*
(48V, 0.5A) with
Mount Bracket
Power Cord*
* Included only in the single-pack of the UAP-AC-HD
TERMS OF USE: Ubiquiti radio devices must be professionally installed. Shielded Ethernet
cable and earth grounding must be used as conditions of product warranty. TOUGHCable™ is
designed for outdoor installations. It is the professional installer’s responsibility to follow local
country regulations, including operation within legal frequency channels, output power, and
Dynamic Frequency Selection (DFS) requirements.

Installation Requirements
• Phillips screwdriver
• Drill and drill bit (8 mm for wall mounting or 3 mm for ceiling
tile mounting)
• Optional: Drywall or keyhole saw (to cut 18 mm hole for
Ethernet cable feed)
• Cat5/6 UTP cable for indoor installations
Outdoor Installation Requirements
IMPORTANT: The UAP-AC-HD may be installed outdoors
under an eave or other protected location. Do not
install the UniFi AP in an open environment.
• Mounting location should be at least 60 cm (2 ft) from the
edge of the eave or ceiling.
• Cable feed opening must be directed away from the open
environment.
• Cable feed must be pointed downwards when wall-mounted.
• Shielded Category 5 (or above) cabling should be used
for all outdoor wired Ethernet connections and should be
grounded through the AC ground of the PoE.
We recommend that you protect your networks from
harmful outdoor environments and destructive ESD events
with industrial-grade, shielded Ethernet cable from Ubiquiti
Networks. For more details, visit www.ubnt.com/toughcable
System Requirements
• Linux, MacOSX, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.8 or above recommended
• Web Browser: Google Chrome (Other browsers may have
limited functionality.)
• UniFi Controller software v5.4 or newer (available at:
www.ubnt.com/download/unifi)

Network Topology Requirements
• A DHCP-enabled network (for the AP to obtain an IP address
as well as for the wireless clients after deployment)
• A UniFi Cloud Key or management station running the UniFi
Controller v5.4 (or newer) software, located either on-site
and connected to the same Layer 2 network, or off-site in the
cloud or NOC
US-16-150W
USG-PRO-4
(DHCP Server)
Internet
UAP-AC-HD
UAP-AC-M-PRO
UAP-AC-PRO
LAN
WAN
UniFi Hybrid
Cloud Install
Remote Access to
UniFi Controller
Good
Fair
Poor
Great
Network:
Switches
12
Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everythingis
great
MyDashboard
EditWidgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISPLoad:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
RetryRate
Great
Wi-FiLoad:
225.2Mbps
125.2Mbps
1
Wi-Fi Traffic Distribuon
36
6
11
40
44
48
52
56
60
64
100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
AccessPoints
20
Last24Hrs
Most Acve APs
Office
BackRoom
Storage
Roof
Hallway We ...
91GB
86GB
53GB
48GB
45GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
TopInterference
Hallway We ...
Roof
Storage
51%
45%
44%
TopCPUUsage
Office
BackRoom
Home
51%
45%
43%
Most Acve Clients
Wi-FiKeyMetrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PCLaptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d4h0m
32
24
2d8h30m
1,324
2d5h15m
64%
1,324
32%
PortUsage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port1-GB
VPN-LA-PDX
21
2
Corporate
320GB
Port2-GBPOE+
VPN-LA-PDX2
6
0
VLAN Only
11GB
Port3-10GB
Remote-Office-1
43
0
VLAN Only
12GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d3h10m
248GB
536
1,248GB
Port4-GBPOE
Transfer-1
7
12
VLAN Only
0GB
13
5GHz
50%
13LAN
03WLAN
01WAN
0%
0%
0%
100%
100%
100%
AverageCapacity
500Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64%11acW2
28%11ac
08%11n
1300Mbps
0Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30Mbps
40Mbps
50Mbps
20Mbps
10Mbps
0Mbps
-24hrs
-12hrs
Now
Download
Theorecal Capacity
Throughput
Portlan
d
SDN
SW-24A
SW-8A
SW-8B
SW-24E
SW-24D
56.9%
35.6%
34%
28%
24%
Most Acve Switches
Good
Fair
Poor
Great
Network:
Switches
12
Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everythingis
great
MyDashboard
EditWidgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISPLoad:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
RetryRate
Great
Wi-FiLoad:
225.2Mbps
125.2Mbps
1
Wi-Fi Traffic Distribuon
36
6
11
40
44
48
52
56
60
64
100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
AccessPoints
20
Last24Hrs
Most Acve APs
Office
BackRoom
Storage
Roof
Hallway We ...
91GB
86GB
53GB
48GB
45GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
TopInterference
Hallway We ...
Roof
Storage
51%
45%
44%
TopCPUUsage
Office
BackRoom
Home
51%
45%
43%
Most Acve Clients
Wi-FiKeyMetrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PCLaptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Aron
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
Mat-iPad
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
Piotrs-MBP-2
Clients
Piotrs-iPad
Ulizaon
Clients
Port Ulizaon
8d4h0m
32
24
2d8h30m
1,324
2d5h15m
64%
1,324
32%
PortUsage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port1-GB
SamsVPN-LA-PDX
21
2
Corporate
320GB
Port2-GBPOE+
JimsVPN-LA-PDX2
6
0
VLAN Only
11GB
Port3-10GB
Remote-Office-1
43
0
VLAN Only
12GB
120
80
32
HD-Aron
42%
Office - Art Dept
42%
Piotrs-MBP-1
Traffic
Devices
Traffic
2d3h10m
248GB
536
1,248GB
Port4-GBPOE
Transfer-1
7
12
VLAN Only
0GB
13
5GHz
50%
13LAN
03WLAN
01WAN
0%
0%
0%
100%
100%
100%
AverageCapacity
500Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64%11acW2
28%11ac
08%11n
1300Mbps
0Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30Mbps
40Mbps
50Mbps
20Mbps
10Mbps
0Mbps
-24hrs
-12hrs
Now
Download
Theorecal Capacity
Throughput
Portlan
d
SDN
SW-24A
SW-8A
SW-8B
SW-24E
SW-24D
56.9%
35.6%
34%
28%
24%
Most Acve Switches
Good
Fair
Poor
Great
Network:
Switches
12
Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everythingis
great
MyDashboard
EditWidgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISPLoad:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
RetryRate
Great
Wi-FiLoad:
225.2Mbps
125.2Mbps
1
Wi-Fi Traffic Distribuon
36
6
11
40
44
48
52
56
60
64
100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
AccessPoints
20
Last24Hrs
Most Acve APs
Office
BackRoom
Storage
Roof
Hallway We ...
91GB
86GB
53GB
48GB
45GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
TopInterference
Hallway We ...
Roof
Storage
51%
45%
44%
TopCPUUsage
Office
BackRoom
Home
51%
45%
43%
Most Acve Clients
Wi-FiKeyMetrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PCLaptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d4h0m
32
24
2d8h30m
1,324
2d5h15m
64%
1,324
32%
PortUsage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port1-GB
VPN-LA-PDX
21
2
Corporate
320GB
Port2-GBPOE+
VPN-LA-PDX2
6
0
VLAN Only
11GB
Port3-10GB
Remote-Office-1
43
0
VLAN Only
12GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d3h10m
248GB
536
1,248GB
Port4-GBPOE
Transfer-1
7
12
VLAN Only
0GB
13
5GHz
50%
13LAN
03WLAN
01WAN
0%
0%
0%
100%
100%
100%
AverageCapacity
500Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64%11acW2
28%11ac
08%11n
1300Mbps
0Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30Mbps
40Mbps
50Mbps
20Mbps
10Mbps
0Mbps
-24hrs
-12hrs
Now
Download
Theorecal Capacity
Throughput
Portlan
d
SDN
SW-24A
SW-8A
SW-8B
SW-24E
SW-24D
56.9%
35.6%
34%
28%
24%
Most Acve Switches
Sample Network Diagram
All UniFi devices support off-site management controllers.
For setup details, see the User Guide on the website:
www.ubnt.com/download/unifi

Hardware Overview
LED
LED Color Status
White Factory default, waiting to be integrated.
Flashing White Initializing.
Alternating
White/Blue
Device is busy; do not touch or unplug it.
This usually indicates that a process such
as a firmware upgrade is taking place.
Blue
Indicates the device has been successfully
integrated into a network and is working
properly.
Quickly
Flashing Blue
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
the map.
Steady Blue
with Occasional
Flashing
Indicates the device is in an isolated state
(all WLANs are brought down until an
uplink is found).

Ports
Main
Port
Secondary
Port
Security
Slot
Reset
Button
USB 3C
Port
Reset The Reset button serves two functions for the UniFi AP:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds.
USB 3C The USB 3C port is reserved for future use.
Secondary The Secondary port is a Gigabit Ethernet port used
for bridging.
Main The Main port is a Gigabit Ethernet port used to
connect the power and should be connected to the LAN and
DHCPserver.
IMPORTANT: The UAP-AC-HD cannot be powered by the
US-8 or US-8-60W; however, it can be powered by other
UniFi PoE Switches that provide 802.3at PoE+power.
Note: If you need to remove the UniFi AP from the
Mounting Plate, insert the included Release Tool in the
Security Slot to release the Lock Tab and turn the UniFi
AP counterclockwise.

Mounting Plate
The Mounting Plate offers a variety of mounting holes for
different applications. The legend printed on the Mounting
Plate identifies the holes used for each application.
Upgrade from UAP-AC-PRO
The UAP-AC-HD uses the same mounting hardware as the
UAP-AC-PRO, so you only need to remove the UAP-AC-PRO
and replace it with the UAP-AC-HD. To begin the upgrade:
1. Insert the Release Tool into the UAP-AC-PRO Security
Slot to disengage the lock. Then turn the UAP-AC-PRO
counterclockwise and lift it off of the mounting bracket.
Security Slot
UAP-AC-PRO (wall mount installation)
2. Unplug the Ethernet cable from the Main port.
3. Go to the Connecting Ethernet section.

Hardware Installation
The UniFi AP can be mounted on a wall, ceiling tile, drop
ceiling T-rail (up to 40 mm), or electrical junction box. Perform
the steps for the appropriate installation.
Note for UniFi AP replacement: The holes marked “A” on
the Mounting Plate line up with the holes of mounting
brackets used for previous UniFi AP models.
Wall Mount
1. Position the Mounting Plate at the desired location on the
wall with the Arrow pointing up.
2. Mark the four mounting holes marked “A”, and use an
8mm drill bit to drill the holes. If your Ethernet cable feeds
through the wall, cut or drill a hole approximately 18 mm in
diameter. Then feed the CAT5/6 cable through the hole.
New
Install
Arrow
Optional 18 mm Hole
New
Install
*640-00250-09*
640-00250-09

3. Insert the Screw Anchors into the holes. Secure the
Mounting Plate to the wall by inserting the Wall Screws into
the anchors.
4. Go to the Connecting Ethernet section, and then return to
step 5.
5. Align the Arrow on the top edge of the UniFi AP with the
Arrow on the Mounting Plate.
Arrow
Lock Tab
Arrow

6. Rotate the UniFi AP clockwise until the tabs lock into place
and the Lock Tab engages.
Ceiling Tile Mount
1. Remove the ceiling tile.
2. Place the Ceiling Backing Plate in the center of the ceiling
tile. Mark the four mounting screw holes and an 18 mm
hole for the Ethernet cable feed.
Optional 18 mm Hole for Ethernet Cable
Feed through the Ceiling Tile

3. Use a 3 mm drill bit to drill the screw holes, and cut or drill
the 18 mm hole for the Ethernet cable feed.
4. Insert the Ceiling Screws through the Mounting Plate, ceiling
tile, and Ceiling Backing Plate. Fasten the screws using the
Keps Nuts. Then feed the Ethernet cable through the tile
and bracket.

5. Perform the steps in the Connecting Ethernet section, and
then return to step 6.
6. Align the Arrow on the top edge of the UniFi AP with the
Arrow on the Mounting Plate.
Lock Tab
Arrow
Arrow
7. Rotate the UniFi AP clockwise until the tabs lock into place
and the Lock Tab engages.
8. Set the ceiling tile back into place.

T-Bar Mount
1. Remove the ceiling tiles on both sides of the T-bar you will
use for mounting.
2. Loosen the set screws of the T-Bar Mounts.
3. Insert the T-bar into a T-Bar Mount, and turn the T-Bar
Mount clockwise to attach it. Use the included Allen Wrench
to tighten the two set screws to secure the T-Bar Mount.
4. Attach the second T-Bar Mount but do not tighten the
setscrews.

5. Use the two dashed lines on the Mounting Plate to space
the T-Bar Mounts 77 mm (3") apart.
77 mm
6. Tighten the two setscrews on the second T-Bar Mount.

7. Insert the included T-Bar Screws into the holes marked “B”
on the Mounting Plate, and then secure the plate to the
T-Bar Mounts.
8. Drop the Ethernet cable between the plate and T-bar.

9. Perform the steps in the Connecting Ethernet section, and
then return to step 10.
10. Align the Arrow on the top edge of the UniFi AP with the
Arrow on the Mounting Plate.
Arrow
Arrow
Lock Tab
11. Rotate the UniFi AP clockwise until the tabs lock into place
and the Lock Tab engages.
12. Set the ceiling tiles back into place.

Junction or Outlet Box Mount
1. Use the legend printed on the Mounting Plate to select the
appropriate mounting holes for your installation.
2. Pull the Ethernet cable through the Mounting Plate, and
attach the Mounting Plate to the junction or outlet box
using at least two screws (not included).
Note: For in-wall applications, position the Mounting
Plate with the Arrow pointing upwards.
3. Perform the steps in the Connecting Ethernet section, and
then return to step 4.

4. Align the Arrow on the top edge of the UniFi AP with the
Arrow on the Mounting Plate.
Lock Tab
Arrow
Arrow
5. Rotate the UniFi AP clockwise until the tabs lock into place
and the Lock Tab engages.

Connecting Ethernet
1. Remove the rubber port cover from the UniFi AP.
2. If the Ethernet cable runs along the mounting surface, skip
to step 3. If the Ethernet cable is fed through the wall or
ceiling, insert the Cable Feed Plug.
3. Feed the Ethernet cable through the port cover.
Note: The feed hole will stretch to accommodate the
RJ45 connector, and then seal around the cable.
4. Connect the Ethernet cable to the Main port and replace
the port cover. Return to the appropriate instructions.

Powering the UniFi AP
The UAP-AC-HD features auto-sensing 802.3at PoE+ support
and can be powered by any of the following:
• Ubiquiti Networks UniFi Switch with 802.3at PoE+
• 802.3at PoE+ compliant switch
• Ubiquiti Networks Gigabit PoE Adapter (48V, 0.5A)
The single-pack of the UAP-AC-HD includes one Gigabit PoE
adapter. For multi-pack units, PoE adapters or a UniFi Switch
with 802.3at PoE+ may be purchased separately.
Connecting to a PoE+ Switch
Connect the Ethernet cable from the UniFiAP directly to a
PoE+ port on the switch.
IMPORTANT: The UAP-AC-HD cannot be powered by the
US-8 or US-8-60W; however, it can be powered by other
UniFi PoE Switches that provide 802.3at PoE+power.