Ubiquiti UniFi UAP-IW-HD User manual

In-Wall 802.11ac Wave 2
Wi-Fi Access Point
Model: UAP-IW-HD

Introduction
Thank you for purchasing the Ubiquiti Networks® UniFi®
In‑Wall 802.11ac Wave 2 Wi‑Fi Access Point. This Quick Start
Guide is designed to guide you through installation and also
includes warrantyterms.
IMPORTANT: UniFi Controller v5.7 is recommended for
managing the UAP-IW-HD and is available for download
at: www.ubnt.com/download/unifi
Package Contents
Cover Plate UAP-IW-HD Back Plate Wall‑Mount Screws
(Qty. 4)
Torx Screws
(Qty. 2)
Phillips Screws
(Qty. 2)
Torx Security
Screw
Phillips Security
Screw
Installation Requirements
• Pre‑installed electrical wall box
• Category 5 (or above) UTP cabling approved for indoor use
• Phillips and flathead screwdrivers
• T10 Torx bit (for Torx Screw option)
• UniFi Switch with PoE
IMPORTANT: The UAP-IW-HD requires a UniFi Switch
with PoE for power. Passive PoE adapters are not
recommended.
TERMS OF USE: It is the professional installer's responsibility to follow local country
regulations, including operation within legal frequency channels, output power, indoor
cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

System Requirements
• Linux, MacOSX, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.8 (or above)
• Web Browser: Google Chrome (Other browsers may have
limited functionality.)
• UniFi Controller software v5.7 or newer (available at:
www.ubnt.com/download/unifi)
Network Topology Requirements
• A DHCP-enabled network (for the AP to obtain an IP address
as well as for the wireless clients after deployment)
• A UniFi Cloud Key or management station running the UniFi
Controller v5.7 (or newer) software, located either on‑site
and connected to the same Layer 2 network, or off-site in the
cloud or NOC
UAP-IW-HD
US-48-500W
USG-PRO-4
(DHCP Server)
Internet
UAP-AC-PRO
UAP-AC-M-PRO
UAP-AC-LR
LAN
WAN
UniFi Cloud Key
(UniFi Controller)
Remote Access to
UniFi Controller
Good
Fair
Poor
Great
Network:
Switches
12
Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everythingis
great
MyDashboard
EditWidgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISPLoad:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
RetryRate
Great
Wi-FiLoad:
225.2Mbps
125.2Mbps
1
Wi-Fi Traffic Distribuon
36
6
11
40
44
48
52
56
60
64
100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
AccessPoints
20
Last24Hrs
Most Acve APs
Office
BackRoom
Storage
Roof
Hallway We ...
91GB
86GB
53GB
48GB
45GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
TopInterference
Hallway We ...
Roof
Storage
51%
45%
44%
TopCPUUsage
Office
BackRoom
Home
51%
45%
43%
Most Acve Clients
Wi-FiKeyMetrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PCLaptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d4h0m
32
24
2d8h30m
1,324
2d5h15m
64%
1,324
32%
PortUsage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port1-GB
VPN-LA-PDX
21
2
Corporate
320GB
Port2-GBPOE+
VPN-LA-PDX2
6
0
VLAN Only
11GB
Port3-10GB
Remote-Office-1
43
0
VLAN Only
12GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d3h10m
248GB
536
1,248GB
Port4-GBPOE
Transfer-1
7
12
VLAN Only
0GB
13
5GHz
50%
13LAN
03WLAN
01WAN
0%
0%
0%
100%
100%
100%
AverageCapacity
500Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64%11acW2
28%11ac
08%11n
1300Mbps
0Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30Mbps
40Mbps
50Mbps
20Mbps
10Mbps
0Mbps
-24hrs
-12hrs
Now
Download
Theorecal Capacity
Throughput
Portlan
d
SDN
SW-24A
SW-8A
SW-8B
SW-24E
SW-24D
56.9%
35.6%
34%
28%
24%
Most Acve Switches
Sample Network Diagram
All UniFi devices support off-site management controllers.
For setup details, see the User Guide on the website:
www.ubnt.com/download/unifi

Hardware Overview
Back Panel
PoE In + Data
PoE In + Data 10/100/1000 Ethernet port supports data and
802.3af PoE input. The UAP-IW-HD itself requires 11W.
802.3at PoE+ input is required to use PoE passthrough.
Connect this port to a UniFi Switch with PoE that is connected
to your LAN and DHCP server.

Bottom Panel
LAN 2
PoE Out
+ LAN 1
Reset
LAN 4LAN 3
PoE Out + LAN 1 10/100/1000 Ethernet port supports data
and PoE passthrough (requires 802.3at PoE+ input). The
maximum PoE passthrough output is 12W.
Note: To power and connect an 802.3af device to the
LAN, you must use 802.3at PoE+ input.
LAN 2- LAN 4 These three 10/100/1000 Ethernet ports
support data only. Used to connect client devices to the LAN.
Reset The Reset button serves two functions for the
UAP-IW-HD:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds.

LED
LED
Color State Status
White
Flashing Initializing.
Steady Factory defaults, waiting for
integration.
White/
Blue
Alternating Device is busy; do not touch or
unplug it. This usually indicates
that a process such as a firmware
upgrade is taking place.
Blue
Steady Successfully integrated into a
network and working properly.
Flashing This is used to locate a device.
When you click Locate in the UniFi
Controller software, the LED will
flash blue. The software will also
display the location of the AP on
themap.

Side Panel
Security
Screw
Security Screw (Optional) The Security Screw secures the
Cover Plate after installation. You have the option to use the
included Torx (shown) or Philips Security Screw.

Security Tab
In addition to the optional Security Screw, the Security Tab
helps to secure the Cover Plate after installation. If you need to
remove it, use a flathead screwdriver to depress the Security
Tab while detaching the Cover Plate:
Security Tab

Back Plate
The Back Plate offers a variety of mounting holes for use
with different wall boxes. Here are a few examples with the
appropriate mounting holes outlined in blue:
USA or China
Europe

Hardware Installation
An electrical wall box should be pre‑installed with an Ethernet
cable running from the box to a UniFi Switch with PoE.
1. Detach the UAP-IW-HD from the Back Plate.
2. Pull the Ethernet cable through the Back Plate, and attach
the Back Plate to the wall box using the Wall‑MountScrews.
Note: Do not over-tighten the screws.

3. Connect the Ethernet cable in the wall box to the port
labeled PoE IN + DATA.
4. Attach the UAP-IW-HD to the Back Plate using the two Torx
or Phillips Screws.

5. Attach the Cover Plate to the bottom of the UAP-IW-HD.
Then press the Cover Plate into position until the Security
and mounting tabs snap into place.
6. Optional: Secure the Cover Plate to the UAP-IW-HD using
the included Torx or Phillips Security Screw.

Software Installation
Download and install the latest version of the UniFi Controller
software. Launch it and follow the on‑screen instructions. The
software and step‑by‑step instructions in the User Guide are
available at: www.ubnt.com/download/unifi
After you have installed the software and run the UniFi
Installation Wizard, a login screen will appear for the UniFi
Controller management interface. Enter the Admin Name and
Password that you created and click Log In.
You can manage your wireless network and view network
statistics using the UniFi Controller management interface.
For information on configuring and using the UniFi Controller
software, refer to the User Guide.
Mobile App Installation
Ubiquiti Networks also offers the UniFi mobile app, which
is available from the App Store® (iOS) or Google Play™Store
(Android). You can use it to provision a UniFi AP for basic
functionality without configuring a UniFi Controller. It also
allows seamless provisioning of APs for remote controllers
(controllers not on the same Layer 2 network) and easy access
to local controllers and those monitored on unifi.ubnt.com

Specifications
UAP-IW-HD
Dimensions 139.7 x 86.7 x 25.75 mm
(5.5 x 3.41 x 1.01")
Weight 210 g (7.41 oz)
Networking Interface (5) 10/100/1000 Ethernet Ports
Button(s) Reset
Power Method 802.3af PoE Supported
802.3at PoE+ Supported
Power Supply UniFi Switch (PoE)
Power Save Supported
PoE Out 48V Passthrough (Pins 1, 2+; 3, 6-)
Max. Power Consumption
with PoE Passthrough
11W
23W*
Operating Frequency 2.4 GHz
5 GHz
Max. TX Power
2.4 GHz
5 GHz
23 dBm
26 dBm
MIMO
2.4 GHz
5 GHz
2 x 2
4 x 4
Max. Data Speed
2.4 GHz
5 GHz
300 Mbps
1733 Mbps
Antenna Gain
2.4 GHz
5 GHz
1.8 dBi
4 dBi
Wi‑Fi Standards 802.11 a/b/g/n/ac/ac-wave2
Wireless Security WEP, WPA‑PSK, WPA‑Enterprise
(WPA/WPA2, TKIP/AES)
Mounting 1‑Gang Electrical Wall Box (Not Included)
Operating Temperature ‑10 to 60° C (14 to 140° F)
Operating Humidity 5 to 95% Noncondensing
Certications CE, FCC, IC
* Requires 802.3at PoE+ switch.

Safety Notices
1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.
WARNING: Do not use this product in a location that can
be submerged by water.
WARNING: Avoid using this product during an electrical
storm. There may be a remote risk of electric shock from
lightning.
Electrical Safety Information
1. Compliance is required with respect to voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a
different power source than those specified may result in improper
operation, damage to the equipment or pose a fire hazard if the
limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service
should be provided only by a qualified service technician.

Limited Warranty
UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants that the
product(s) furnished hereunder (the “Product(s)”) shall be free from defects
in material and workmanship for a period of one (1) year from the date
of shipment by UBIQUITI NETWORKS under normal use and operation.
UBIQUITI NETWORKS’ sole and exclusive obligation and liability under
the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion,
to repair or replace any Product that fails to conform to the above
warranty during the above warranty period. The expense of removal and
reinstallation of any Product is not included in this warranty. The warranty
period of any repaired or replaced Product shall not extend beyond its
original term.
Warranty Conditions
The above warranty does not apply if the Product:
(I) has been modified and/or altered, or an addition made thereto,
except by Ubiquiti Networks, or Ubiquiti Networks’ authorized
representatives, or as approved by Ubiquiti Networks in writing;
(II) has been painted, rebranded or physically modified in any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence, abnormal physical,
electromagnetic or electrical stress, including lightning strikes, or
accident;
(V) has been damaged or impaired as a result of using third party
firmware;
(VI) has no original Ubiquiti MAC label, or is missing any other original
Ubiquiti label(s); or
(VII) has not been received by Ubiquiti within 30 days of issuance of
the RMA.
In addition, the above warranty shall apply only if: the product has been
properly installed and used at all times in accordance, and in all material
respects, with the applicable Product documentation; all Ethernet cabling
runs use CAT5 (or above), and for outdoor installations, shielded Ethernet
cabling is used, and for indoor installations, indoor cabling requirements
are followed.

Returns
No Products will be accepted for replacement or repair without obtaining
a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS
during the warranty period, and the Products being received at UBIQUITI
NETWORKS’ facility freight prepaid in accordance with the RMA process of
UBIQUITI NETWORKS. Products returned without an RMA number will not
be processed and will be returned freight collect or subject to disposal.
Information on the RMA process and obtaining an RMA number can be
found at: www.ubnt.com/support/warranty
Disclaimer
EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI
NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA,
SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM
AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY,
ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY,
SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS
FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND ANY
WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR
TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES.
BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR
ITS THIRD PARTY PROVIDERS CONTROL BUYER’S EQUIPMENT OR THE
TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING
THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE
SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS
AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS
FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD
PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS,
DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT
CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY
OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant
that the operation of the Products will be error‑free or that operation will
be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible
for damages or claims of any nature or description relating to system
performance, including coverage, buyer’s selection of products (including
the Products) for buyer’s application and/or failure of products (including
the Products) to meet government or regulatory requirements.

Limitation of Liability
EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL
UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR
DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES
(INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING
OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE
PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER
LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Note
Some countries, states and provinces do not allow exclusions of implied
warranties or conditions, so the above exclusion may not apply to you.
You may have other rights that vary from country to country, state to
state, or province to province. Some countries, states and provinces do not
allow the exclusion or limitation of liability for incidental or consequential
damages, so the above limitation may not apply to you. EXCEPT TO
THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO
NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY
SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations
Convention on Contracts for the International Sale of Goods shall not apply
to any transactions regarding the sale of the Products.

Compliance
FCC
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions.
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operations of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
This radio transmitter (FCC ID: SWX-UAPIWHD) has been approved by FCC.

ISED Canada
CAN ICES-3(A)/NMB-3(A)
This device complies with ISED Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that
may cause undesired operation of the device.
This radio transmitter (IC: 6545A-UAPIWHD) has been approved by ISED
Canada.
The device for operation in the band 5150-5250 MHz is only for indoor
use to reduce the potential for harmful interference to co-channel mobile
satellite systems.
CAN ICES-3(A)/NMB-3(A)
Le présent appareil est conforme aux CNR d’ISDE Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes :
1. l’appareil ne doit pas produire de brouillage;
2. l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Le présent émetteur radio (IC : 6545A-UAPIWHD) a été approuvé par ISDE
Canada.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques
de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux.