Ubiquiti UniFi UAP-IW-HD User manual

In-Wall 802.11ac Wave 2
Wi-Fi Access Point
Model: UAP-IW-HD

Introduction
Thank you for purchasing the Ubiquiti Networks® UniFi®
In‑Wall 802.11ac Wave 2 Wi‑Fi Access Point. This Quick Start
Guide is designed to guide you through installation and also
includes warrantyterms.
IMPORTANT: UniFi Controller v5.7 is recommended for
managing the UAP-IW-HD and is available for download
at: www.ubnt.com/download/unifi
Package Contents
Cover Plate UAP-IW-HD Back Plate Wall‑Mount Screws
(Qty. 4)
Torx Screws
(Qty. 2)
Phillips Screws
(Qty. 2)
Torx Security
Screw
Phillips Security
Screw
Installation Requirements
• Pre‑installed electrical wall box
• Category 5 (or above) UTP cabling approved for indoor use
• Phillips and flathead screwdrivers
• T10 Torx bit (for Torx Screw option)
• UniFi Switch with PoE
IMPORTANT: The UAP-IW-HD requires a UniFi Switch
with PoE for power. Passive PoE adapters are not
recommended.
TERMS OF USE: It is the professional installer's responsibility to follow local country
regulations, including operation within legal frequency channels, output power, indoor
cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

System Requirements
• Linux, MacOSX, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.8 (or above)
• Web Browser: Google Chrome (Other browsers may have
limited functionality.)
• UniFi Controller software v5.7 or newer (available at:
www.ubnt.com/download/unifi)
Network Topology Requirements
• A DHCP-enabled network (for the AP to obtain an IP address
as well as for the wireless clients after deployment)
• A UniFi Cloud Key or management station running the UniFi
Controller v5.7 (or newer) software, located either on‑site
and connected to the same Layer 2 network, or off-site in the
cloud or NOC
UAP-IW-HD
US-48-500W
USG-PRO-4
(DHCP Server)
Internet
UAP-AC-PRO
UAP-AC-M-PRO
UAP-AC-LR
LAN
WAN
UniFi Cloud Key
(UniFi Controller)
Remote Access to
UniFi Controller
Good
Fair
Poor
Great
Network:
Switches
12
Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everythingis
great
MyDashboard
EditWidgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISPLoad:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
RetryRate
Great
Wi-FiLoad:
225.2Mbps
125.2Mbps
1
Wi-Fi Traffic Distribuon
36
6
11
40
44
48
52
56
60
64
100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
AccessPoints
20
Last24Hrs
Most Acve APs
Office
BackRoom
Storage
Roof
Hallway We ...
91GB
86GB
53GB
48GB
45GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
TopInterference
Hallway We ...
Roof
Storage
51%
45%
44%
TopCPUUsage
Office
BackRoom
Home
51%
45%
43%
Most Acve Clients
Wi-FiKeyMetrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PCLaptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d4h0m
32
24
2d8h30m
1,324
2d5h15m
64%
1,324
32%
PortUsage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port1-GB
VPN-LA-PDX
21
2
Corporate
320GB
Port2-GBPOE+
VPN-LA-PDX2
6
0
VLAN Only
11GB
Port3-10GB
Remote-Office-1
43
0
VLAN Only
12GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d3h10m
248GB
536
1,248GB
Port4-GBPOE
Transfer-1
7
12
VLAN Only
0GB
13
5GHz
50%
13LAN
03WLAN
01WAN
0%
0%
0%
100%
100%
100%
AverageCapacity
500Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64%11acW2
28%11ac
08%11n
1300Mbps
0Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30Mbps
40Mbps
50Mbps
20Mbps
10Mbps
0Mbps
-24hrs
-12hrs
Now
Download
Theorecal Capacity
Throughput
Portlan
d
SDN
SW-24A
SW-8A
SW-8B
SW-24E
SW-24D
56.9%
35.6%
34%
28%
24%
Most Acve Switches
Sample Network Diagram
All UniFi devices support off-site management controllers.
For setup details, see the User Guide on the website:
www.ubnt.com/download/unifi

Hardware Overview
Back Panel
PoE In + Data
PoE In + Data 10/100/1000 Ethernet port supports data and
802.3af PoE input. The UAP-IW-HD itself requires 11W.
802.3at PoE+ input is required to use PoE passthrough.
Connect this port to a UniFi Switch with PoE that is connected
to your LAN and DHCP server.

Bottom Panel
LAN 2
PoE Out
+ LAN 1
Reset
LAN 4LAN 3
PoE Out + LAN 1 10/100/1000 Ethernet port supports data
and PoE passthrough (requires 802.3at PoE+ input). The
maximum PoE passthrough output is 12W.
Note: To power and connect an 802.3af device to the
LAN, you must use 802.3at PoE+ input.
LAN 2- LAN 4 These three 10/100/1000 Ethernet ports
support data only. Used to connect client devices to the LAN.
Reset The Reset button serves two functions for the
UAP-IW-HD:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds.

LED
LED
Color State Status
White
Flashing Initializing.
Steady Factory defaults, waiting for
integration.
White/
Blue
Alternating Device is busy; do not touch or
unplug it. This usually indicates
that a process such as a firmware
upgrade is taking place.
Blue
Steady Successfully integrated into a
network and working properly.
Flashing This is used to locate a device.
When you click Locate in the UniFi
Controller software, the LED will
flash blue. The software will also
display the location of the AP on
themap.

Side Panel
Security
Screw
Security Screw (Optional) The Security Screw secures the
Cover Plate after installation. You have the option to use the
included Torx (shown) or Philips Security Screw.

Security Tab
In addition to the optional Security Screw, the Security Tab
helps to secure the Cover Plate after installation. If you need to
remove it, use a flathead screwdriver to depress the Security
Tab while detaching the Cover Plate:
Security Tab

Back Plate
The Back Plate offers a variety of mounting holes for use
with different wall boxes. Here are a few examples with the
appropriate mounting holes outlined in blue:
USA or China
Europe

Hardware Installation
An electrical wall box should be pre‑installed with an Ethernet
cable running from the box to a UniFi Switch with PoE.
1. Detach the UAP-IW-HD from the Back Plate.
2. Pull the Ethernet cable through the Back Plate, and attach
the Back Plate to the wall box using the Wall‑MountScrews.
Note: Do not over-tighten the screws.