Urban Arrow Family User manual

Urban Arrow Family
User manual
Urban Arrow Family User manual
EN
NL
DE
FR

EN User manual 1
NL Gebruikershandleiding 77
DE Gebrauchsanweisung 159
FR Manuel de l’utilisateur 241

1User manual
EN
Table of contents
1 About this manual 2
2 The Urban Arrow Family e-bike 6
3Safety 16
4 Before first use 18
4.1 Bike fit 18
4.1.1 Saddle height adjustment 19
4.1.2 Handlebar/stem adjustment 20
4.2 Setting up the lights 22
4.3 Configuration of the display 23
4.3.1 Configuration of the Purion display 23
4.3.1 Configuration of the Kiox display 23
4.3.2 The Kiox display and Bosch e-bike Connect app 25
5 Getting ready to bike 25
5.1 Gathering first experience 25
5.2 Influences on the operating range 26
5.3 Safety check before every ride 26
5.4 Tyres 27
5.5 E-bike battery capacity check 27
5.6 Activating your e-bike 28
5.6.1 Inserting, removing, securing and charging the
Kiox display 28
5.6.2 Placing and removing the e-bike battery from
the battery cradle 30
5.6.3 Switching the e-bike on and off 32
5.6.4 Switching the e-bike battery on and off 33
5.7 Opening, closing and adjusting the three point harness 33
5.8 Parking the e-bike or going for a ride 35
5.8.1 Incorrect position of the kickstand 37
5.9 Turning the bike lights on and off 38
5.10 Power supply of external devices via USB connection
of the Kiox display 39
6 Changing settings during biking 40
6.1 Shifting gears 40
6.2 Changing the assistance level 41
6.3 Switch push assistance mode on and off 41
6.3.1 Switching the push assistance mode on and off
with a Kiox display 42
6.3.2 Switching the push assistance mode on and off
with a Purion display 42
6.4 Resetting display functions 42
6.4.1 Resetting display functions with a Kiox display 43
6.4.2 Resetting display functions with a Purion display 43
6.5 Resetting error code indications 44
7 After biking 44
7.1 Locks 44
7.2 Charging the e-bike battery 45
7.3 Changing the battery of the Purion display 48
7.4 Storing the e-bike battery and the Kiox display 49

2Urban Arrow Family
1 About this manual
First of all, thanks for choosing Urban Arrow!
Urban Arrow stands for Smart Urban Mobility and we have
reinvented the transport bicycle: afresh new design, lightweight,
safe and comfortable materials together with the powerful
and reliable German Bosch electric pedal assist and A-brand
components (e.g. Magura, Tektro, SKS, Enviolo, Schwalbe). That’s
why Urban Arrow has been a multiple award winner; Eurobike
Award (2010, 2015 and 2021), ISPO Brand New Award (2013), Extra
Energy award (2016 and 2017).
You have chosen the most famous type of Urban Arrow so far:
the Family model. This model is designed for families with young
children who want a green, affordable and also time saving
alternative to owning a (second) car.
This manual will help you learn everything you need to know about
your Urban Arrow bike. It explains how to ride and operate the
bike and how to perform basic maintenance tasks. It is strongly
recommended to read it in full.
8 Cleaning and maintenance 50
8.1 Cleaning 50
8.2 Maintenance 51
8.2.1 Speed sensor check 51
8.2.2 Punctures 52
8.2.3 Maintenance check 53
8.2.4 Disc brake adjustment 56
8.2.5 Gear adjustment 57
8.2.6 Lubrication 58
8.2.7 Spares, accessories and safety-critical parts 58
9Transport 60
10 Solutions to possible problems 61
11 Service plan 66
12 Disposal 68
13 EC Declaration of Conformity 69
14 Appendices 70
14.1 Appendix A Torque values 70
14.2 Appendix B Overview Maintenance 72

3User manual
EN
Urban Arrow is continuously improving its product range to bring
you a better and safer riding experience. It might be possible that
some features in this manual are different from the bike as you have
bought. Check the most recent information on
www.urbanarrow.com/en/folders-manuals
Warranty
Urban Arrow guarantees that this product has been manufactured
according to the latest European safety standards and quality
requirements applicable to this type of product and that this
product, at the time of purchase, has no defects in workmanship
and material. During production various quality checks have been
performed. Should it happen that, despite all our efforts, during
our warranty period(s) your Urban Arrow shows a material and/or
manufacturing fault (with normal use as described in the manual),
then Urban Arrow is required to respect this warranty. If you feel
your warranty should be applied or if you want detailed information
on the application of your warranty please contact your Urban Arrow
dealer.
The following warranty stipulations apply to your Urban Arrow*. All
terms are applicable counting from date of purchase.
●A five year warranty on the frame and the fork except for wear
parts.
●A two year warranty on the paint and on visible rust from the
inside.
●A two year warranty on all other parts. Wear parts such as
Used symbols
6
Warning Indicates a hazardous situation
that, if not avoided, could result
in serious or fatal injury and/or
serious damage to a product or
surrounding.
1
Caution Indicates a hazardous situation
that, if not avoided, could result
in minor or moderate injury
and/or damage to a product or
surrounding.
2
Note Information that should be
considered important, but is not
injury or damage related.
Tip Tip Useful information.
Copyright and disclaimer
The information in this document is subject to change without prior
notification. All rights reserved. Nothing in this material may be
simplified, modified or translated without prior written permission
from Urban Arrow, apart from insofar as permitted under the
Copyright Act.
Nothing herein may be considered as an additional warranty. Urban
Arrow is not liable for technical or other errors in or omissions from
this material.

4Urban Arrow Family
●Has been used differently than the product is intended for.
●Has continued to be used despite damage and/or defects have
been found, and this made the damage worse.
●Has not been maintained/serviced by a registered Urban
Arrow dealer.
1 Only a qualified bike dealer should perform any necessary
work on the drive system. Unauthorized work on any of the
drive system parts could endanger you, and your warranty
may become void.
Claiming warranty:
●Complaints and warranty claims will be dealt with by your
Urban Arrow dealer. In the event of complaints or questions
about the warranty, your Urban Arrow dealer will always be
your first point of contact, since this is where the contract of
sale was concluded. Urban Arrow will then make a definitive
assessment on whether the warranty applies. The dealer
must send the part in question, together with the purchase
invoice, to Urban Arrow, stating the complaint.
●Your dealer may charge you for any assembly or dismantling
costs.
●Your dealer may charge you for the transport charges
associated with getting the bicycle and/or parts from your
dealer to Urban Arrow.
the tyres, the chain or belt, the pedals, bearings, the seat
belts, ball ends, etc. are exempt from this warranty.
●A two year guarantee on the battery. The capacity of the
battery will decrease depending on the number of charge
cycles and battery life. This decrease in capacity is not
covered by the warranty.
●During the valid warranty period(s) all parts where Urban
Arrow has determined that there is a construction or a
material defect, will be repaired or reimbursed at Urban
Arrow´s discretion.
●The factory warranty can only be claimed upon presentation
of the original purchase invoice.
* The warranty stipulations are applicable only by the first owner.
Your warranty will be voided or will not be applicable in case your
Urban Arrow (and/or its parts):
●Has been altered in its construction.
Never make any modifications to your electrical drive unit or
fit any other products which would be suitable for increasing
the performance of your e-bike.
●Has seen insufficient maintenance (for sufficient maintenance
please follow the service plan as described in chapter 11).
●Has been misused or has been involved in an accident.
●Has defects following normal wear.
●Has been damaged during transport.
●Has been damaged through mounting accessories (such as
bags) not sold or produced by Urban Arrow.

5User manual
EN
Assistance
In case you need help or have any questions regarding your Urban
Arrow please contact your local Urban Arrow dealer. A list of
authorised Urban Arrow dealers can be found online:
Dealer list www.urbanarrow.com/en/dealerlocator
For more Urban Arrow information, technical information and news
items please check our website and our social media channels:
Our website www.urbanarrow.com
Our YouTube channel www.youtube.com/urbanarrowcom
Our Facebook page www.facebook.com/urbanarrowcom
Our Instagram account www.instagram.com/urbanarrow
Our Twitter account www.twitter.com/urbanarrowcom
You can also contact us by:
Phone [phone]
E-mail [e-mail]
Mail Urban Arrow
Gyroscoopweg 6-8
1042 AB, Amsterdam
The Netherlands
Liability
A claim honored by Urban Arrow under these warranty terms
and conditions does not constitute any admission of liability on
the part of Urban Arrow for any loss or damage suffered by the
owner or third parties. Any liability on the part of Urban Arrow for
consequential damage is hereby excluded. The liability of Urban
Arrow is limited to whatever is set out in the warranty terms
and conditions, unless otherwise arising from a mandatory legal
provision.
Disclaimer
Urban Arrow has taken great care in compiling these warranty
terms and conditions. But liability as a consequence of printing or
typographical errors is excluded.

6Urban Arrow Family
Important technical specifications of the e-bike
Total length 258 cm
Height Max. 120 cm (depending on
handlebar height the e-bike can
be less high)
Width box / handlebar 69 cm / 64 cm
Weight of the empty e-bike 48 kg
Max. combined weight e-bike
(e-bike, rider and load) - Enviolo
Cargo / Heavy Duty
250 kg
Max. rider weight 125 kg
The A-weighted emission sound pressure level at the driver ears is
less than 70 dB(A).
6 Never overload your e-bike. This has a negative impact on
the steering and braking behaviour of the e-bike which may
lead to accidents. For damage caused by bike overload any
warranty claims shall be invalid.
2 The Urban Arrow Family e-bike
The Urban Arrow Family bike is an e-bike. The bike is intended to
be used on a regular paved surface and the tires are intended to
maintain ground contact. The bike contains an electrical drive unit
that assists you up to a speed of 25 km/h when riding. As soon as
you push on the pedals the assistance is switched on and it switches
off as soon as you stop pedalling or when you have reached a speed
of 25 km/h. The e-bike has four different assistance levels (ECO,
TOUR, SPORT and TURBO) and a number of gears for an optimal
driving experience. The bike can also be ridden as a normal bicycle
(no assistance) and has a push assistance mode in which the e-bike
can be pushed at low speed without pedalling.
Your Urban Arrow bike comes with a bench mounted inside the box
and two sets of seat belts. This bench provides enough room for two
young children. The bench will also fit one adult. Adults will not be
able to use the seat belts.
2 Check the local regulations to learn about possible restriction
with regard to transport of passengers on a bike.
2 Check the local regulations on registering and using e-bikes
on public roads.
Tip The bench can be removed and refitted depending on your
cargo space requirements. Check with your Urban Arrow dealer for
advice.

7User manual
EN
2 The e-bike can be used within a temperature range between
-5 °C and 40 °C.
The e-bike and its parts
The Urban Arrow Family e-bike comes in a number of versions. Your
bike has either:
●A removable Kiox display or a non-removable Purion display.
●A grip shifter with or without gear indicator
●A belt or a chain.
Apart from these options, the type of disc brake, the type of motor
and the capacity of the battery, all Urban Arrow Family e-bikes are
technically identical.

8Urban Arrow Family
The e-bike contains the following parts:
6
4
3
1
24
23
22
10
11
8
21
2
8 181920 14 13
28 31 3332 3425 26 27 3529
17 1516 9
30
12
10
9
7
5
Image 1: General overview (side view)

9User manual
EN
18 Steering rod
19 Disc brake
20 Front wheel thru axle
21 Front wheel (20”)
22 Rigid front fork
23 Steering rod bearing
24 Front light
25 Chain guard
26 Sprockets
27 Belt
28 Speed sensor
29 Speed sensor magnet
30 Speed sensor magnet bolt
31 Charger plug
32 Socket for mains connection
33 Battery charger
34 Safety warnings
35 Power cord charger plug
Image 1: General overview (side view)
1 Ahead steering set front fork
2 Foam box
3 Ahead steering set steering shaft
4 Head tube
5 Saddle with handle
6 Rear light
7 Ring lock including lock rubbers
8Fender
9 Drop out bolt
10 Axle nut
11 Rear wheel (26”)
12 Pad
13 Pedal crank arms
14 Pedals
15 Main frame connecting bolt
16 Hingeable pivot joint
17 Kickstand

10 Urban Arrow Family
66
69
70
65
63
62
61
60
57
68
67
59
56
55
58
45
44
46
47
43.
42
49
50
51
40393836
54 53 4252
64
48
37 37 41
Image 2: General overview (top view)

11User manual
EN
53 Electrical drive unit
54 Ring lock key (same key as battery lock)
55 Bottom part of battery holder
56 Charge-control indicator
57 On/Off button
58 Battery
59 Socket for charger plug
60 Charging socket cover
61 Frame number
62 Battery lock
63 Top part of battery holder
64 Three point harness including Fidlock buckle
65 Main buckle
66 Buckle slider
67 Shoulder belt buckles
68 Shoulder belts
69 Adjustment buckle
70 Shoulder padding
Image 2: General overview (top view)
36 Front reflector
37 Protection tube
38 Access sill
39 Drain holes
40 Bench
41 Kiox display
42 Rear reflector
43 Handlebar angle bolts
44 Locking latch
45 Bore for locking screw display
46 Display holder
47 Magnetic holder
48 Seat post
49 Seat post quick release
50 Adjusting screw for seat post clamp
51 Seat post clamp
52 Gear hub

12 Urban Arrow Family
86
85
84
83
78
798082 81
89
92
77
97
98
95
94
93
96 91
90
7271 73 74 75 76
87
88
Image 3: Handlebar with Kiox display and gearshifter with gear indicator

13User manual
EN
87 Front brake (left)*
88 Control unit
89 Navigation bar
90 Motor output
91 Your performance
92 Average speed
93 Decrease assistance level button - / scroll down button
94 Select button
95 Previous / left page button <
96 Next / right page button >
97 Increase assistance level button + / scroll up button
98 Push assistance button
* There are regional and personal preferences regarding which
brake lever operates which brake. If you want the standard setup
changed please refer to your Urban Arrow dealer.
Image 3: Handlebar with Kiox display and gearshifter with gear indicator
71 Time indicator
72 Performance evaluation
73 Assistance level indicator
74 Light indicator
75 Battery charge indicator of the e-bike battery
76 Unit of speed indicator
77 Speed
78 Gear barrel adjuster
79 Bike lights button
80 USB port
81 USB port protective cover
82 On/ off button display
83 Grip shifter with gear indicator
84 Rear brake (right)*
85 Stem
86 Handlebar

14 Urban Arrow Family
99
101
100
102
103
104 105 106 107 108 109
110
111
112
113
114
115116
117
119 118
120
122
121
118
Image 4: Handlebar with Purion display and gearshifter without gear indicator

15User manual
EN
Speed and distance indications of Purion display
Speed Current speed
Trip Distance covered since the last reset
Total Total distance
Range Estimated range of the available battery charge
(for constant conditions such as assistance
level, route profile, etc.)
The e-bike contains a few parts that can be exchanged depending on
your preference. Contact your Urban Arrow dealer in case you are
interested in one of the following exchanges:
●Belt drive instead of chain drive;
●Seat post clamp without a quick release, different saddle,
different stem, different handlebar;
●Duo battery kit instead of single battery. This will double the
capacity of your battery;
●Suspension seat post instead of rigid seat post.
Also contact your Urban Arrow dealer in case you are interested in
the following range of accessories: various rear carriers, various
sun- and raincovers, poncho, box cover, bike parka, child seat
adapter, Yepp Mini adapter, front bench, luggage net, floor mat.
2 In some countries (e.g. Switzerland) the law does not allow
for an extra front bench to be fitted.
Maybe your needs will change over time. Then it is good to know
that Urban Arrow developed a range of e-bikes in addition to the
Family model: a transport bike (Cargo L), a longer version (Cargo
XL) and a shorter electric two-wheeled transport bike (Shorty).
Image 4: Handlebar with Purion display and gearshifter without
gear indicator
99 Battery compartment cover
100 Display holder
101 Fastening screw for display
102 - button
103 + button
104 Speed indicator
105 Trip distance indicator TRIP
106 Total distance indicator TOTAL
107 Range indicator RANGE
108 USB port*
109 USB port protective cap
110 Km/h unit indicator
111 Mph unit indicator
112 Assistance level indicator/value indicator
113 Service indicator
114 Walk button for push assistance
115 Battery charge-control indicator
116 Light indicator
117 Grip shifter without gear indicator
118 Handle grip
119 Stem angle bolts
120 Purion display
121 Screen
122 On/Off button
* For service purposes only

16 Urban Arrow Family
drive unit. The electrical drive unit must be repaired only
by qualified experts and only with original spare parts. This
will ensure that the safety of the electrical drive unit is
maintained. Unauthorized opening of the electrical drive unit
will void warranty claims.
●Prevent accumulation of snow and ice between fenders and
tires and around the belt drive. Risk of belt breaking.
●Never make any modifications to your electrical drive unit or
fit any other products which would be suitable for increasing
the performance of your e-bike. This normally reduces the
lifetime of the system and risks damage to the electrical drive
unit and the bike. If you handle the system improperly you
also endanger your safety and that of other road users, thus
run the risk of high personal liability costs and possibly even
criminal prosecution in the event of accidents attributable to
manipulation. There is also a risk you loose the guarantee and
warranty claims on the bike you have purchased.
●Always use original Bosch batteries approved by your
Urban Arrow dealer. When you use other batteries, Urban
Arrow shall not assume any liability and warranty. The use
of incorrect batteries can cause short circuiting and/or
overheating which may lead to injuries and pose a fire hazard.
●Use the battery only together with e-bikes that have an
original Bosch electrical drive unit. This is the only way to
protect the battery against dangerous overload.
●Never open the battery. Danger of short-circuiting which may
cause burns or a fire. When you open the battery voids any
and all warranty claims.
●Protect the battery against heat (e.g. prolonged sun exposure)
3Safety
Read all safety warnings and all instructions. Failure to follow the
warnings and instructions may result in electric shock, fire and/or
serious injury. Save all safety warnings and instructions for future
reference.
6 Warning
●When you cycle with a damaged front fork it can cause the
front fork to break during riding. This may lead to loss of
control of the bike. Always have your bike checked by your
Urban Arrow dealer in case the front fork of your bike was hit
or your bike ran into an object with the front wheel.
●Children may only use the e-bike and all its components under
supervision or after having been instructed by a responsible
person. Otherwise, there is danger of operating errors and
injuries.
●Supervise children during use, cleaning and maintenance of
the bike. Don't let children play with the charger. Keep the
battery out of reach of children. Risk of electrical shock.
●Entrapment danger. Cutting danger. Crushing danger.
Potential risk of serious injuries. Don’t let children play with
the bike or parts of the bike. Pay special attention to spinning
wheels and to the brake rotors.
●Do not open the electrical drive unit yourself. Opening of
the electrical drive unit can cause leakage of water into the
drive unit, which may lead to malfunctioning of the electrical

17User manual
EN
surfaces (e. g., paper, textiles, etc.) or surroundings. The
heating of the battery charger during the charging process
can pose a fire hazard. Before each use, check the battery
charger, cable and plug. If damage is detected, do not use the
battery charger. Damaged battery chargers, cables and plugs
increase the risk of an electric shock. Never open the battery
charger yourself. Contact your Urban Arrow dealer when your
battery charger is damaged.
●A sticker in English is adhered to the bottom of the charger
(marked 31 in the diagram on the graphics page). This says:
Use ONLY with BOSCH lithium-ion batteries. Follow this
instruction.
●When using the on-board computer with Bluetooth® and/
or WiFi, interference can occur with other devices and
equipment, aircraft and medical devices (e.g. pacemakers,
hearing aids). Likewise, injury to people and animals in the
immediate vicinity cannot be excluded entirely. Do not use
the on-board computer with Bluetooth® in the vicinity of
medical devices, petrol stations, chemical plants, areas with a
potentially explosive atmosphere or on blast sites. Do not use
the on-board computer with Bluetooth® in aeroplanes. Avoid
using the on-board computer near your body for extended
periods.
●Do not allow yourself to be distracted by the on-board
computer's display. If you do not focus exclusively on the
traffic, you risk being involved in an accident. If you want to
make entries in your on-board computer other than switching
the assistance level, stop and enter the appropriate data.
and fire. There is a risk of explosion. Never store or operate
the battery near hot or flammable objects.
●Never submerge the battery in water or clean using a jet
of water. Danger of short-circuiting which may pose a fire
hazard.
●Keep the battery not being used away from paper clips, coins,
keys, nails, screws or other small metal objects, that can
make a connection from one terminal to another. Shorting the
battery-pack terminals together may cause burns or a fire. For
short-circuiting damage caused in this manner, any and all
warranty claims through Bosch shall be invalid.
●Under abusive conditions, liquid may be ejected from
the battery. Avoid contact. If contact accidentally occurs,
flush with water. If liquid contacts eyes, additionally seek
medical help. Liquid ejected from the battery may cause skin
irritations or burns.
●Place down the battery only on clean surfaces. In particular,
avoid soiling the charge socket and the contacts, e. g. by
means of sand or soil. Danger of short-circuiting which may
pose a fire hazard.
●Never attempt to charge or use a damaged battery. There is
a risk of explosion. Always contact your Urban Arrow dealer
when your battery is damaged.
●Keep the charger away from rain or moisture. The penetration
of water into a battery charger increases the risk of an
electric shock.
●Keep the battery charger clean. Contamination can lead to
danger of an electric shock.
●Never operate the battery charger on easily inflammable

18 Urban Arrow Family
4 Before first use
On delivery of your bike the battery is supplied partially charged.
To ensure full battery capacity, completely charge the battery in the
charger before using for the first time. See paragraph 7.2 how to
charge the battery.
Prior to your first ride your bike needs to be fit in an optimal way. In
this chapter we explain how this should be done.
4.1 Bike fit
Adjust the saddle height and handlebar position according to your
personal preference in order to ride your new bike in an optimal
way.
Tips for an optimal setting (see image 5):
●Don’t put the handlebar too low or too far away. Leaning too
much forward will put stress on your lower back and wrists.
●When adjusting the saddle height your feet (not just the toes)
should touch the ground while seated on the saddle.
●When positioning your foot on the pedal at its lowest point
your knee should be slightly bent.
It is common for an Urban Arrow bike to be ridden by more than one
rider. In that case adjusting the seat post height to the correct height
is more critical than adjusting the handlebar height.
Tip Please consult your Urban Arrow dealer for a professional bike
fit.
1 Caution
●Batteries must not be subjected to mechanical impacts. There
is a risk that the battery will be damaged causing vapors
to escape. The vapors can irritate the respiratory system.
Provide for fresh air and seek medical attention in case of
complaints.
●The battery may give off fumes if it becomes damaged or is
used incorrectly. Provide a fresh air supply and seek medical
advice in the event of pain or discomfort. These fumes may
irritate the respiratory tract.
●Observe the mains voltage! The voltage of the power supply
must correspond with the data given on the nameplate of the
battery charger. Battery chargers marked with 230 V can also
be operated with 220 V. When the main voltage is too high the
battery will be damaged.
●Please observe the operating and storage temperatures of the
e-bike components. Protect the electrical drive unit, display
and battery against extreme temperatures (e.g. from intense
sunlight without adequate ventilation) and reflection of
sunlight coming from energy-efficient glass . The components
(especially the battery) can become damaged through
extreme temperatures.