UTC RETAIL 2250 User manual

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C 1
2200 Series POS System
2250 / 2270 Installation Guide
Thank you for selecting UTC RETAIL’s innovative 2200 Series Point of Sale solution!
This guide is designed to help you efficiently assemble the 2200 Series POS System.

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C
2200 Series POS System Installation Guide
All rights reserved. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic or mechanical, including photocopying, recording,
or otherwise, without the prior written permission of UTC RETAIL.
This User Guide was prepared by UTC RETAIL for use by Qualified Service Personnel only. All
attempts have been made to ensure that the information presented in this manual is correct. No
liability, expressed or implied, will be assumed by UTC, its dealers, or affiliates, for damage resulting
from the use of this information.
If a unit needs to be shipped to UTC RETAIL for repairs, please return it in the original packaging
material and shipping container. If you purchased the 2200 Series POS System through a dealer, and
the dealer is unable to answer your questions, please call UTC RETAIL’s Technical Support at
1.800.349.0546.
This equipment has been tested and found to comply with the limits for a Class “A” digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at his/her own expense.
WARNING: CMOS Battery Damage
Replace your system’s CMOS RAM battery only with identical CR-2032 3V Lithium-Ion coin cell
(or equivalent) battery type to avoid risk of personal injury or physical damage to your
equipment. Always dispose of used batteries according to the manufacturer’s instructions, or as
required by the local ordinance (where applicable). The damage due to not following this warning
will void your motherboard’s manufacture warrantee.
All access to internal components is restricted to Authorized Service personnel only.
If applicable, the key for this device should be in the possession of Qualified Service Personnel
Only and used for access by an Authorized and Qualified Service Person.

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C 3
Table of Contents
2200 Series POS System Installation Guide ............................................................................2
Product Information ..................................................................................................................4
Open the Point of Sale Unit System Box..................................................................................5
Install the LCD Monitor.............................................................................................................5
Install the UTC RETAIL PD1200 Pole Display..........................................................................6
Connect the A/C Power Cord ...................................................................................................6
Install the Printer (Epson H6000 Printer shown).......................................................................6
Install the Keyboard (UTC RETAIL M700 Keyboard shown)....................................................7
Connect Cables to 2200 Series POS Logic Unit Ports .............................................................7
Complete Installation of 2200 Series POS System...................................................................7
Troubleshooting Procedures.....................................................................................................8

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C
Product Information
You will find the following components inside the 2200 Series POS System Box:
•2200 Series POS System unit
•Safety Sheet
•A/C power cord
Note: Options such as the keyboard, customer display, printer and LCD monitor may be shipped
in separate boxes.
Peripheral Support
•The 2200 Series POS System keyboard options are the UTC RETAIL Model M700 or a
standard PC type keyboard.
•The M700 keyboard is designed for POS environments; it has a built-in 3-track reader and
key switch, and comes in QWERTY layouts.
•The 2200 Series POS System is designed to coordinate with the UTC RETAIL Pole Display
options.
•The 2200 Series POS System supports many different printers, such as the Epson H6000 or
TMT88.
•The 2200 Series POS System supports the UTC RETAIL 15” or 17” flat panel LCD display.
The display is available with touch screen options.

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C 5
Open the Point of Sale Unit System Box
1. Open the point of sale box and remove the unit.
2. Remove all packing materials.
3. Unit Orientation: The 2250/2270 unit must be orientated with its rubber feet down. Do not
mount the unit on its side. Consideration should be taken to ensure that none of the unit
vents are blocked. Blocking the vents may cause damage to the unit.
4. Turn the unit so the back panel is facing you.
Note: Some units may come with a key-lock option per customer configuration.
Install the LCD Monitor
1. Open the LCD monitor box and remove the monitor.
2. Remove all packing materials.
3. Start 2 mounting screws into the top of
the LCD monitor.
4. Take the LCD monitor and position the
top 2 screws into the drop slots.
5. Start the other 2 mounting screws, and
then tighten all 4 screws to securely
fasten the LCD monitor to the mounting
bracket.
6. Take the monitor power cable [1] and
attach it to the LCD monitor.
7. Take the SVGA monitor data cable
(DB15-pin cable) [2] and attach it to the
LCD monitor.
8. If applicable, take the touch screen
interface cable (DB9-pin cable) [3] and
attach it to the LCD monitor.
9. Connect to appropriate ports.
DB9 (3) SVGA (2) POWER (1)
WARNING! Make sure that all four
mounting screws for the LCD
monitor are SECURELY fastened!
Failure to do so will cause
mechanical damage to the
monitor!

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C
Install the UTC RETAIL PD1200 Pole Display
1. Open the pole display box and remove the pole display.
2. Remove all packing materials.
3. Take the pole assembly and insert it into the hat bracket.
4. Route the pole display cable through the two right-hand cable
clamps.
5. Route the pole display cable through the cable access channel to
the front of the unit.
Connect the A/C Power Cord
1. Remove the A/C power cord from the 2200 Series POS System box.
2. Plug the A/C power cord into the back of the 2200 Series POS System
on the right-hand side of the unit.
A/C Power
Install the Printer (Epson H6000 Printer shown)
1. Remove the printer from the box, and turn it over.
2. If applicable, remove any shipping restraints inside
and outside of the printer. This is printer-specific.
3. Plug the communications cable [1] into the printer.
4. Plug the cash drawer drive cable [2] into the
printer.
5. Plug the printer power cable [3] into the printer.
6. Position the printer in the 2200 Series POS
System printer tray.

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C 7
Install the Keyboard (M700 Keyboard shown)
1. Remove the keyboard from the box.
2. Remove all packing materials.
3. Turn the keyboard around to access the
keyboard ports. Plug the 6-pin mini-DIN into the
keyboard port located in the back.
Connect Cables to 2200 Series POS Logic Unit Ports
1. Plug the 6-pin DIN cable into the keyboard port (Lower,
purple or blue port with keyboard icon) on the rear panel of
the unit.
2. Plug the mouse or touch pad into the upper green port which
shows a mouse icon.
3. Plug the printer data cable into COM port 1 (software
dependent).
4. Plug the SVGA LCD data cable into the Blue SVGA port.
5.
Plug the touch screen interface cable (optional)
into COM port 2 (software dependent)
6. Plug the pole display data cable into COM3 port (software
dependent).
Complete Installation of 2200 Series POS System
1. Remove the plastic protective sheets from the pole display and the LCD Monitor.
2. Plug the power cord into a dedicated A/C outlet.
3. Turn on the power, using the on/off switch located on the front left-hand side of the 2200 Series
POS System.
4. To activate the printer, turn on the printer switch.
5. To activate the monitor, turn on the monitor switch.
6. To activate the logic unit, push the front ATX power button.
Note: The green LED above the ATX push-button switch begins to glow when the logic module is
activated.
You have completed the installation of UTC RETAIL’s 2200 Series Point of Sale System. If you
experience problems with any of the components of the 2200 Series POS System, see the
“Troubleshooting Procedures” section below.

© 2008 UTC RETAIL. All rights reserved. 11501020 Rev C
Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when
installing the 2200 Series POS System components.
Symptom Solutions
There is no image on
the LCD monitor. •Make sure that the LCD monitor power is on.
•Check to see if the monitor power cable is properly connected to the
monitor.
•Check to see if the SVGA cable is properly connected to the monitor.
The printer does not
have power. •Make sure that the printer power switch is ON.
•Check to see if the printer power cable is properly connected to the
printer and to the logic unit.
The printer has power
but the system does
not boot.
•Push the ATX power button in the front of the logic unit.
A keyboard error
message displays
when you boot the
2200 Series POS unit.
•Check to see if the keyboard cable is properly connected to the
keyboard. Make sure that the keyboard cable is connected to the
keyboard port on the logic unit, not to the mouse port.
The pole display does
not have power. •If the pole has a RS232 connector, make sure it is not plugged into
COM port 1. If there is no +5 on pin 9 of this port. Use COM port 2-6.
Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not
addressed in the Troubleshooting Procedures or have questions about other sections of this
documentation.