UTC RETAIL 3100 Series User manual

3100 Series™ is a registered trademark of UTC RETAIL 11680011 Rev A
2009 UTC RETAIL. All rights reserved.
3100 Series
Touch Screen POS Workstation
USER GUIDE
Congratulations on your purchase of UTC
RETAIL’s innovative 3100 Series Touch
Screen POS Workstation. The 3100
Series was designed to conserve counter
space and it comes standard with a rich
set of features. This guide will acquaint
you with the 3100 Series Workstation’s
features and functionality.
This document provides instruction and
information for product users, and may
not be used for any purpose other than its
intended use. This document must be downloaded in its entirety; it may not be reproduced, stored
or transmitted in part without the prior written permission of UTC RETAIL. All attempts have
been made to ensure that the information presented in this document is correct. No liability
expressed or implied, will be assumed by UTC RETAIL, its dealers, or affiliates, for damage
resulting from the use of this information.
The 3100 Series Touch Screen POS Workstation complies with UL60950 requirements. This
equipment has been tested and found to comply with the limits for a Class “A” digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his/her own
expense.

11680011 Rev A - 2 - © 2009 UTC RETAIL
Table of Contents
PRODUCT INFORMATION............................................................................................................................................3
Product Components.......................................................................................................................................3
Product Safety.................................................................................................................................................3
Technical Specifications...........................................................................................................................................4
Operating System and Drivers ..................................................................................................................................4
Installing Customer-Specific Applications................................................................................................................4
Care and Cleaning.....................................................................................................................................................4
DIAGNOSTICS AND TROUBLESHOOTING.................................................................................................................5
Error Messages and Symptoms ......................................................................................................................5
SERVICE AND TECHNICAL SUPPORT .......................................................................................................................5
TECHNICAL INFORMATION.........................................................................................................................................6
UTC RETAIL 3100 Series Motherboard Jumpers............................................................................................6
Serial Port Power Selection.............................................................................................................................8
Cash Drawer Port Power Selection .................................................................................................................9
APPENDIX A PROGRAMMING GUIDE: 3100 SERIES REAR CUSTOMER DISPLAY ..............................................10
APPENDIX B PROGRAMMING GUIDE: 3100 SERIES CASH DRAWER DRIVER....................................................16

© 2009 UTC RETAIL - 3 - 11680011 Rev A
Product Information
The 3100 Series Touch Screen POS Workstation is designed for use in restaurants, convenience stores, cafeterias
and other specialty retail establishments. It is highly configurable, has easy access to connectors, and a large
selection of interface ports for connectivity to printers, cash drawers, scanners, keyboards, and other peripherals.
Product Components
The 3100 Series product includes:
•3100 Series main unit
•AC Line Cord
•Installation Guide
Depending on the configuration you have purchased, the following optional components may also be provided:
•Magnetic Strip Reader (MSR) unit and Installation Guide
•Rear Customer Display (RCD) unit and Installation Guide
•PoweredUSB Kit
•CF Card Adapter Kit
•WLAN Kit (802.11 a/b/g)
Product Safety
DANGER: High Voltage
This unit contains high voltage. There is a risk of electrical shock if the case is opened. If service is required, contact
an authorized service agent or UTC RETAIL.
WARNING: CMOS Battery Damage
Replace your system's battery only with CR-2032 (or equivalent) 3V Lithium-Ion coin cell battery to avoid risk of
personal injury or physical damage to your equipment. Always dispose of used batteries according to local ordinance,
where applicable. Any damage due to not following this warning will void your warranty
WARNING: Access to Internal Components
All access to internal components of the 3100 Series unit is restricted to Authorized Service Personnel only. Opening
the case or service by anyone else will automatically void the warranty on this product.
WARNING: Laser Radiation (CD or DVD Drive)
Invisible or visible laser radiation may be present when Optical Devices are present. When open, do not stare into the
beam or view directly with optical instruments.
WARNING: Electrical Shock
Use caution when connecting cables. To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. Local Area Network (LAN) ports contain SELV circuits, and telephone
ports contain TNV circuits. Some LAN ports and some telephone ports use RJ-45 connectors.
CAUTION:
Damage to the logic module components may occur if AC power is not removed from the product prior to attaching
any accessories.
CAUTION:
Do not hot plug to the rear panel serial ports. Turn off the 3100 Series Unit before connecting serial port cables.
CAUTION:
Do not use the Magnetic Stripe Reader (MSR) unit as a handle when moving or carrying the 3100 Series.

11680011 Rev A - 4 - © 2009 UTC RETAIL
Technical Specifications
3100 Series Touch Screen POS Workstation
Processor: IntelCeleron440 2.0GHz (Standard)
IntelPentiumΕ2160 Dual Core (Optional)
Operating System: MicrosoftWindowsEmbedded POSReady 2009
MicrosoftWindowsVista with XP Professional downgrade
Storage: Hard disk drive (HDD), 160 GB
Second HDD, 160 GB (Optional)
Memory: Up to 4 GB DDR RAM (2 DIMM slots)
Input/Output: (2) Cash drawer ports (+12VDC or +24VDC)
(4) RS232 serial ports on rear I/O panel COM1 unpowered, COM2-4 powered
(4) USB ports on rear I/O panel and (2) on front I/O panel
(1) Multi-mode parallel port
(1) SVGA port
10/100/1000 Base-T Ethernet port
(1) PS/2 port
(1) Audio Line-out jack
(1) 24VDC power jack (Epson printer compatible)
Display: Size/type:
Pixels/resolution: 15 in. (38 cm) TFT LCD flat panel 1024 x 768 pixels
Touch Screen: Touch screen: 7-wire resistive
Connected to COM5 serial port
Mechanical Features: Safety:
Dimensions:
Weight:
UL60950 Listed
15 in. (38 cm) wide x 17 in. (43 cm) high x 15 in. (38 cm) deep
20 lb (9.1 kg)
Optional Features: MSR:
Rear Customer Display:
PoweredUSB:
CF Card Adapter:
Wireless LAN:
External Media Drives:
Three-track
2x20 VFD, 10.5mm x 5.5mm character size
Factory installed, one +12VDC and one +24VDC ports
Factory installed, IDE
Factory installed, 802.11 a/b/g
DVD-ROM
Power Requirements: 110 VAC, 60 Hz
0.5A (typical)
RoHS Compliant
Operating System and Drivers
The 3100 Series is typically shipped with the operating system and certain drivers installed. Individual video, audio,
and network drivers can be accessed from the UTC RETAIL website at: www.utcretail.com. If you are installing
UTC RETAIL-specific drivers, see the UTC RETAIL website or contact Technical Support at 1-800-349-0546 for
assistance.
Installing Customer-Specific Applications
It is suggested that all applications be fully tested on the 3100 Series product to ensure that there are no hardware
conflicts. This is typically done prior to store installation and within a technical environment.
Care and Cleaning
Never use pens, pencils, fingernails, or other sharp objects on the Touch Screen. This will damage the screen and
void the warranty. Turn the unit OFF before cleaning the screen or case. Any standard glass cleaner can be used to
clean the touchscreen, but avoid products containing ammonia. Always spray the glass cleaner on the cloth or towel
and then clean the touchscreen. Glass cleaner sprayed directly on the monitor could possibly leak inside a non-sealed
unit and cause damage.

© 2009 UTC RETAIL - 5 - 11680011 Rev A
Diagnostics and Troubleshooting
WARNING: Unauthorized service will automatically void the warranty on the product(s). Contact UTC
RETAIL Technical Support at 1.800.349.0546 or [phone] if you have any questions.
Error Messages and Symptoms
During the power-on self test (POST), the BIOS either sounds a beep code or displays a message when it detects a
correctable error. Additional messages and symptoms are specific to the operating system, application, and/or
connected peripherals for that system.
Error Message Explanation
BIOS ROM checksum error – System halted The BIOS code may have become corrupt. Contact UTC RETAIL Technical
Support.
CMOS battery failed CMOS battery is no longer functional. Contact UTC RETAIL Technical
Support.
CMOS checksum error – Defaults loaded Checksum of CMOS is incorrect, so the system has loaded the default
equipment configuration. May indicate that CMOS has become corrupt. A
weak battery may have caused this error.
Contact UTC RETAIL Technical Support.
Hard disk(s) diagnosis fail The system may run specific disk diagnostic routines. This message appears
if the hard drive returns an error when the diagnostics run.
Contact UTC RETAIL Technical Support.
Override enabled - Defaults loaded If the system cannot boot using the current CMOS configuration, the BIOS
can override the current configuration with a set of BIOS defaults designed for
the most stable, minimal-performance system operations.
Contact UTC RETAIL Technical Support for BIOS settings.
Symptom Troubleshooting
Touch screen accuracy is off Recalibrate the touch screen using the Elo calibration utility in the Control
Panel.
Touch screen will not work Ensure that the touch screen driver is properly installed. Ensure that the touch
screen is assigned to COM5.
If touch screen still is not operational, contact UTC RETAIL Technical
Support.
Service and Technical Support
Assistance and customer service are available from your dealer or authorized service provider. If your dealer or
service provider cannot answer your questions or provide satisfactory service, call UTC RETAIL Technical Support.
When calling for assistance or service information, please be ready to provide the serial number, which can be found
on a label on the bottom of the 3100 Series. If the product needs to be returned to our repair facility, please use the
original packing material and shipping carton.
For assistance, service and product information, contact:
UTC RETAIL
100 Rawson Road
Victor, NY 14564
Phone: [phone] or [phone]
Fax: [phone]
www.utcretail.com
Inteland Celeronare registered trademarks of Intel Corporation. Microsoftand Windowsare registered trademarks of Microsoft Corporation.

11680011 Rev A - 6 - © 2009 UTC RETAIL
Technical Information
UTC RETAIL 3100 Series Motherboard Jumpers
Listed below are the motherboard jumpers. Only the first 5, JP3 – JP7, are user configurable. Do not change the
settings of the other jumpers.
Terminal Block Function
JP3 Cash Drawer 1 and Cash Drawer 2 Power
JP4 COM1
JP5 COM2
JP6 COM4
JP7 COM3
JP8 Boot Display Device
JP9 Power Mode
JP10 Second Display Power
JP11 CMOS Operation
JP13 System Indicator

© 2009 UTC RETAIL - 7 - 11680011 Rev A

11680011 Rev A - 8 - © 2009 UTC RETAIL
COM1 COM2 COM3 COM4
JP4 JP5 JP7 JP6
Function
(1 – 2) (3 – 4) (5 – 6) (7 – 8) (9 – 10)
(11 – 12)
Pin 1 DCD
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Pin 1
+5VDC
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Pin 1
+12VDC
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Pin 9 RI
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Pin 9
+5VDC
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Pin 9
+12VDC
1 3 5 7 9 11
     
     
2 4 6 8 10 12
Serial Port Power Selection
The 3100 Series COM1 serial port is shipped factory set for modem operation. Pin 1 is for DCD (Data Carrier
Detect), pin 9 for RI (Ring Indicator). Therefore, JP4 (COM1) has pins 1 and 2 jumpered, and pins 7 and 8
jumpered.
COM2, COM3 and COM4 are shipped factory set to provide +5VDC on Pin 9. Therefore, JP5, JP7 and JP6 have
pins 1 and 2 jumpered, and pins 9 and 10 jumpered.
Each of these ports may be configured to provide +5V or +12V output to Pin 1 or Pin 9 to power your serial port
peripherals. They must not be setup to provide power to Pin 1 and Pin 9 simultaneously. Do not hot plug onto
a COM port configured to provide power to pin 1 or pin 9. By default, COM2, COM3 and COM4 have
+5VDC on pin 9. You run a risk of shorting the powered pin to the port’s shield while hot plugging.
COM1/COM2/COM3/COM4 Power Settings

© 2009 UTC RETAIL - 9 - 11680011 Rev A
Cash Drawer Port Power Selection
The two 3100 Series Cash Drawer ports are shipped factory set for +24VDC output. Therefore, JP3 has pins 3 and 4
jumpered and pins 7 and 8 jumpered.
Cash Drawer Port 1 and 2 Power Settings
Function JP3 (1 – 2) (3 – 4) (5 – 6) (7 – 8)
Cash Drawer 1 +12VDC
1 3 5 7
   
   
2 4 6 8
Cash Drawer 1 +24VDC
1 3 5 7
   
   
2 4 6 8
Cash Drawer 2 +12VDC
1 3 5 7
   
   
2 4 6 8
Cash Drawer 2 +24VDC
1 3 5 7
   
   
2 4 6 8
Audio Line-out Jack
The 3100 Series line-out jack will provide an audio output signal to an external pair of computer speakers. These
speakers must be powered by a user supplied external power source.
+24VDC Power Jack
The 3100 Series +24VDC power jack will provide power to operate Epson POS printers. Contact UTC RETAIL for
custom cable part number 11029567.

11680011 Rev A - 10 - © 2009 UTC RETAIL
Appendix A
Programming Guide: 3100 Series Rear Customer Display
Note: If you are using the customer display with an OPOS, JavaPOS, or POS for .Net application, this document
does not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at
www.utcretail.com.
The 3100 Series Rear Customer Display (RCD) operates by converting recognized data, supplied by serial
communication, into a display message. The supplied data may also contain commands that control the display.
The 3100 Series RCD uses a limited command structure for display control, requiring minimal programming effort.
The table below lists the display control features of the 3100 Series RCD and control codes (in ASCII, DEC, and
HEX expression). The display control command structure, with examples, is described in this section.
Display Control Features and Commands
The following table outlines the 3100 Series RCD control features and commands:
Feature ASCII DEC HEX
Dimming <EOT>x 04, x 04, x
Back Space <BS> 08 08
Horizontal Tab <HT> 09 09
Line Feed <LF> 10 0A
Carriage Return <CR> 13 0D
Display Position <DLE>p 16, p 10, p
Normal Display <DC1> 17 11
Vertical Scrolling <DC2> 18 12
Reset <US> 31 1F
Flashing Text Start <FS> 28 1C
Flashing Text Stop <GS> 29 1D
Clear to End of Line <CAN> 24 18
Clear to End of Display <EM> 25 19
Home and Clear Display <RS> 30 1E

© 2009 UTC RETAIL - 11 - 11680011 Rev A
Display Control
The following describes all display control features along with an example of their command and data sequence.
Dimming Feature
<EOT>x 04 DEC 04 HEX
Brightness can be controlled to four levels by using this function. After writing 04h to the display, the next byte sent
will set the brightness. The table below lists the display dimming commands in ASCII, DEC and HEX expression.
Dimming Level ASCII DEC HEX
100 % - 255 FF
60 % ‘ 96 60
40 % @ 64 40
20 % Space 32 20
Back Spacing Feature
<BS> 08 DEC 08 HEX
When the backspace command is executed, the write-in position is shifted to the left one position, erasing the
character, if any, in that position. When the write-in position is in the first (read from left to right) position of the first
row, the write-in moves to the last position of the second row. When the write-in is in the first position of the second
row, the write-in moves to the last position of the first row.
Horizontal Tab Feature
<HT> 09 DEC 09 HEX
DC1 Mode (Normal Display Mode)
The write-in position is shifted to the right one position. When the write-in is in the last position of the first row, the
write-in moves to the first position of the second row. When the write-in is in the last position of the second row, the
write-in moves to the first position of the first row.
DC2 Mode (Vertical Scroll Mode)
When the write-in is in the last position of the second row, the characters displayed in the second row are shifted up
to the first row and the write-in moves to the first position of the second row. This action clears the second row.
Line Feeding
<LF> 10 DEC 0A HEX
DC1 Mode (Normal Display Mode)
The write-in moves up or down to another row, staying in the same horizontal position.
DC2 Mode (Vertical Scroll Mode)
When the write-in is in the second row, the characters displayed there are shifted up to the first row, leaving the
write-in at its present position. This action clears the second row. When the write-in is in the first row, the write-in
moves down to the second row.

11680011 Rev A - 12 - © 2009 UTC RETAIL
Carriage Return Feature
<CR> 13 DEC 0D HEX
The write-in moves to the first position of the same row.
Display Position Feature
<DLE> 16 DEC 10 HEX
Use the display positioning function to specify the write-in starting position.
After writing a 10h to the display, enter a position byte from the following Character Position Chart (HEX):
Row Position Bytes
1 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13
2 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27
Normal Display Mode Feature
<DC1> 17 DEC 11 HEX
After writing a character, the write-in is shifted automatically to the right one position. When the write-in is in the
last position of the first row, the write-in moves to the first position of the second row. When the write-in is in the
last position of the second row, the write-in moves to the first position of the first row.
Vertical Scroll Mode Feature
<DC2> 18 DEC 12 HEX
After writing the characters up to the last position of the second row, all characters displayed in the second row are
shifted to the upper row (first row), clearing the second row.
Reset <US> 31 DEC 1F HEX
All characters displayed are erased, and the write-in position (cursor position) is set in the first position of the first
row. The display mode returns to the power-on default set-up.
Flashing Text Start
<FS> 28 DEC 1C HEX
After receipt of this command, all subsequent data received will flash, until a <GS> command is received. Flashing
will be terminated with the flashing text stop command.

© 2009 UTC RETAIL - 13 - 11680011 Rev A
Flashing Text Stop
<GS> 29 DEC 1D HEX
After receipt of this command, the characters following will not flash.
Clear to End of Line Feature
<CAN> 24 DEC 18 HEX
This command will clear out the display from the current write-in position to the end of the current line. The current
write-in position will not change.
Clear to End of Display Feature
<EM> 25 DEC 19 HEX
This command will clear out the display from the current write-in position to the end of the second line. The current
write-in position will not change.
Home and Clear Display Feature
<RS> 30 DEC 1E HEX
This command will clear the display and move the write-in position to the first position of the first row.
Display Character Codes
For a full listing of the display character codes used by the 3100 Series RCD, refer to the ASCII Character Set in the
table on the following pages.

11680011 Rev A - 14 - © 2009 UTC RETAIL
Serial Operating Parameters Selection
The 3100 Series RCD ships factory set for 9600 baud, 8 data bits, and no parity. If desired, the baud and parity can
be changed with a few simple steps.
Remove the lens cover by depressing the 2 tabs on the bottom of the display. While the tabs are depressed, carefully
rotate the lens cover off of the display, starting at the bottom of the display. Once the lens is removed, the headers
used to select the baud rate and parity will be visible. They are located on the printed circuit board to the right of the
vacuum fluorescent display. The shorting jumpers (supplied with unit) can be added to change both the baud rate
and/or parity.
The diagram below shows positions of the shorting jumpers needed for different baud rates and parities. Up to 4
shorting jumpers may be needed.
BAUD RATE
9600 Baud . . 7 2400 Baud . . 7 4800 Baud . . 7 19.2K Baud . . 7
DEFAULT . . 6 . . 6 . . 6 . . 6
. . 5 . . 5 . . 5 . . 5
. . 4 . . 4 . . 4 . . 4
. . 3 . . 3 . . 3 . . 3
. . 2 . . 2 . . 2 . . 2
. . 1 . . 1 . . 1 . . 1
PARITY
No Parity . . 7 Odd Parity . . 7 Even Parity . . 7
DEFAULT . . 6 . . 6 . . 6
. . 5 . . 5 . . 5
. . 4 . . 4 . . 4
. . 3 . . 3 . . 3
. . 2 . . 2 . . 2
. . 1 . . 1 . . 1

© 2009 UTC RETAIL - 15 - 11680011 Rev A
ASCII Character Set
DEC HEX ASCII DEC HEX ASCII DEC HEX ASCII DEC HEX ASCII
0 00 Ctrl-@ (NUL) 32 20 Space 64 40 @ 96 60 `
1 01 Ctrl-A (SOH) 33 21 ! 65 41 A 97 61 a
2 02 Ctrl-B (STX) 34 22 “ 66 42 B 98 62 b
3 03 Ctrl-C (ETX) 35 23 # 67 43 C 99 63 c
4 04 Ctrl-D (EOT) 36 24 $ 68 44 D 100 64 d
5 05 Ctrl-E (ENQ) 37 25 % 69 45 E 101 65 e
6 06 Ctrl-F (ACK) 38 26 & 70 46 F 102 66 f
7 07 Ctrl-G (BEL) 39 27 ‘ 71 47 G 103 67 g
8 08 Ctrl-H (BS) 40 28 ( 72 48 H 104 68 h
9 09 Ctrl-I (HT) 41 29 ) 73 49 I 105 69 i
10 0A Ctrl-J (LF) 42 2A * 74 4A J 106 6A j
11 0B Ctrl-K (VT) 43 2B + 75 4B K 107 6B k
12 0C Ctrl-L (FF) 44 2C , 76 4C L 108 6C l
13 0D Ctrl-M (CR) 45 2D - 77 4D M 109 6D m
14 0E Ctrl-N (SO) 46 2E . 78 4E N 110 6E n
15 0F Ctrl-O (SI) 47 2F / 79 4F O 111 6F o
16 10 Ctrl-P (DLE) 48 30 0 80 50 P 112 70 p
17 11 Ctrl-Q (DC1) 49 31 1 81 51 Q 113 71 q
18 12 Ctrl-R (DC2) 50 32 2 82 52 R 114 72 r
19 13 Ctrl-S (DC3) 51 33 3 83 53 S 115 73 s
20 14 Ctrl-T (DC4) 52 34 4 84 54 T 116 74 t
21 15 Ctrl-U (NAK) 53 35 5 85 55 U 117 75 u
22 16 Ctrl-V (SYN) 54 36 6 86 56 V 118 76 v
23 17 Ctrl-W (ETB) 55 37 7 87 57 W 119 77 w
24 18 Ctrl-X (CAN) 56 38 8 88 58 X 120 78 x
25 19 Ctrl-Y (EM) 57 39 9 89 59 Y 121 79 y
26 1A Ctrl-Z (SUB) 58 3A : 90 5A Z 122 7A z
27 1B Ctrl-[ (ESC) 59 3B ; 91 5B [ 123 7B {
28 1C Ctrl-\ (FS) 60 3C < 92 5C \ 124 7C |
29 1D Ctrl-] (GS) 61 3D = 93 5D ] 125 7D }
30 1E Ctrl-^ (RS) 62 3E > 94 5E ^ 126 7E ~
31 1F Ctrl-_ (US) 63 3F ? 95 5F _ 127 7F DEL

11680011 Rev A - 16 - © 2009 UTC RETAIL
Appendix B
Programming Guide: 3100 Series Cash Drawer Driver
Note: If you are using the cash drawer with an OPOS, JavaPOS, or POS for .Net application, this document does
not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at
www.utcretail.com.
Windows XP and POSReady 2009
If you purchased your 3100 Series with Windows Vista with XP downgrade or POSReady 2009 pre-installed on it,
you will find a Cash Drawer Utility folder within the Drivers folder on the hard drive. In the Cash Drawer Utility
folder there are two additional folders. In cdbox48C there exists both source code and executables for DOS and
Windows environments. In the UTC3100 Cash Drawer folder, there is Visual Studio source code and an executable.