UTC RETAIL 5170 User manual

© 2014 UTC RETAIL All rights reserved 11920015 Rev A
5170 POS System
5170 User Guide
Thank you for selecting UTC RETAIL’s innovative Model 51 0 Point of Sale solution!
This guide is designed to acquaint you with the features and functionality of the 51 0 Point of
Sale System.

11920015 Rev A 2 © 2014 UTC RETAIL All rights reserved
5170 POS System User Guide
This document provides instruction and information for product users, and may not be used for any purpose other
than its intended use. This document must be downloaded in its entirety; it may not be reproduced, stored or
transmitted in part without the prior written permission of UTC RETAI . All attempts have been made to ensure
that the information presented in this document is correct. No liability expressed or implied, will be assumed by
UTC RETAI , its resellers, or affiliates, for damage resulting from the use of this information.
The 5170 complies with U 60950 requirements. This equipment has been tested and found to comply with the
limits for a Class “A” digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his/her own expense.
Product Safety
DANGER: High Voltage
This unit contains high voltage There is a risk of electrical shock if the case is opened If service is required, contact an
authorized service agent or UTC RETAIL
WARNING: CMOS Battery Damage
Replace your system's battery only with CR-2032 (or equivalent) 3V Lithium-Ion coin cell battery to avoid risk of
personal injury or physical damage to your equipment Always dispose of used batteries according to local ordinance,
where applicable Any damage due to not following this warning will void your warranty
WARNING: Access to Internal Com onents
All access to internal components of the 5170 unit is restricted to Authorized Service Personnel only Opening the case
or service by anyone else will automatically void the warranty on this product
WARNING: Electrical Shock
Use caution when connecting cables To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits Local Area Network (LAN) ports contain SELV circuits, and telephone
ports contain TNV circuits Some LAN ports and some telephone ports use RJ-45 connectors
CAUTION:
If your 5170 contains the WLAN accessory: This 5170 complies with FCC radiation exposure limits for an uncontrolled
environment The 5170 should be installed and operated at a distance greater than 20 centimeters (8 inches) between
yourself and any bystander to comply with the Radiation Exposure Requirements Changes or modifications not
expressly approved by UTC RETAIL could void your authority to operate the 5170
CAUTION:
Damage to the logic module components or attached peripherals may occur if AC power is not disconnected from the
product prior to attaching any accessories
CAUTION:
Do not hot plug to the connector well serial ports Turn off the 5170 POS before connecting serial port cables

© 2011 UTC RETAIL 3 11681063 Rev A
All rights reserved
Table of Contents
51 0 POS System User Guide ................................................................................................... 2
Product Safety ........................................................................................................................... 2
Table of Contents ....................................................................................................................... 3
Product Information .................................................................................................................... 4
System Components ........................................................................................... 4
Operating System and Drivers ............................................................................. 4
Installing Customer-Specific Applications ............................................................ 4
Cable Access and Routing ......................................................................................................... 5
I/O Connections ................................................................................................... 6
System Power Up ......................................................................................................................
Power Requirements..................................................................................................................
PCI Expansion Options ..............................................................................................................
Care and Cleaning .....................................................................................................................
System Installation Guide .......................................................................................................... 8
Service and Technical Support .................................................................................................. 8

11920015 Rev A 4 © 2014 UTC RETAIL All rights reserved
Product Information
The 5170 is designed for use in department stores, convenience stores and other specialty retail establishments. It is
highly configurable and has a large selection of easily accessed interface ports for connectivity to printers, CD
monitors, scanners, keyboards and other peripherals.
System Components
The 5170 POS includes:
• 5170 POS System
• Includes a Power Supply Module, ogic Module and I/O Module
• CD Monitor Arm
• Includes a 75mm and 100mm VESA mount and a Monitor Quick Release Bracket
• Safety Sheet
• A/C power cord
Depending on the configuration you have purchased, the following optional components may also be assembled to
the 5170 POS or were included with the system shipment:
• 15” Touch Screen Monitor (with or without a 3-track MSR)
• APG Cash Drawer (with or without external housing)
• PD1200 VFD Pole Display
• Receipt Printer
• PC keyboard or M750 POS Keyboard, and PC mouse
• Bar Code Scanner
• Credit / Debit Card Reader or Payment Terminal
Operating System and Drivers
The 5170 is typically shipped with the operating system, applications and specific drivers installed. Video, audio,
network and other drivers can be downloaded from the UTC RETAI website at: www.utcretail.com. If you are
installing UTC RETAI specific drivers, see the UTC RETAI website or contact Technical Support at 1-800-349-
0546 for assistance.
Installing Customer-Specific Applications
It is suggested that all applications be fully tested on the 5170 POS to ensure that there are no hardware conflicts.
This is typically done prior to store installation and within a technical environment.

© 2011 UTC RETAIL 5 11681063 Rev A
All rights reserved
Cable Access and Routin
To access the I/O Connector Well:
1. Swing and pivot the CD monitor to the side of the system
2. Raise the cable cover and lean it against the pole display.
Or lift the cable cover from its hinge point, remove it
from the system and set it aside.

11920015 Rev A 6 © 2014 UTC RETAIL All rights reserved
I/O Connections
The 5170 POS I/O ports are in the Connector Well at the top, rear of the system. Raise and remove the cable cover
to gain access to the Connector Well and peripheral cabling.
Port Label Interface Power
KEYBOARD PS/2 No
MOUSE PS/2 No
IN Audio Line-in No
OUT Audio Line-
out
No
MIC Microp one in No
SVGA 15-pin VGA No
DVI Digital Video No
PRINTER
POWER
4-pin locking +24VDC, +12VDC or
+5VDC
AUX POWER 4-pin locking +24VDC, +12VDC or
+5VDC
+24 USB+P PoweredUSB
®
+24VDC
+12 USB+P PoweredUSB
®
+12VDC
COM1-4 DB9 Serial COM1 – unpowered
COM2-4: +5V on Pin 9
(default configuration)
LAN RJ45 No
USB USB 2.0 5V
PRINTER
DRAWER KICK
RJ12 No
The 4-pin power jacks can provide power to POS peripherals such as a receipt printer or CD monitor. See the 5170
Installation Guide on www.utcretail.com or contact your UTC RETAI sales agent for these jacks’ custom cables
and for the Printer Drawer Kick cable.
The +24 USB+P and +12 USB+P are PoweredUSB
®
jacks and will accept either custom PoweredUSB cable plugs
or standard USB Type A plugs.
COM1 pin 9 is set for RI, COM2-COM4 have +5V on
pin 9 which provides up to 1A/port. See the 5170
Installation Guide for COM port configuration
information.
The AN interface is 10/100/1000 mbps.

© 2011 UTC RETAIL.
All rights reserved.
System Power Up
1. Plug the 5170
power cord into
2.
Turn on the main power switch located at the top, right corner of the front bezel. Cooling fans
on and 2 EDs light.
3.
Press and release the green power switch in
delay, it will illuminate, additional cooling fans will come on and the CD monitor will s
system power on screen.
Power Requirements
The 5170
POS requires one power cord to an AC outlet. A d
Voltage: 120 VAC ± 10%
Current: 5 Amps maximum, with all peripherals connected
The 5170 POS has a convenience
power outlet which is rated to supply
PCI Expansion
Options
The 5170 POS will accept one PCIe
expansion card in the logic module. Available cards include
The card should be installed and configured by UTC RETAI .
Care and Cleaning
Never use pens, pencils, fingernails, or other
and void the manufacturer’s warranty. Turn the
chassis case. Any standard glass cleaner can be used to clean the touchscreen, but av
ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cleaner
sprayed directly on the monitor could possibly leak inside and cause damage.
The chassis may be cleaned with a damp cloth. I
from the wall power outlet. Wipe up any visible liquid seen on the system top cover and cable cover, before raising
the cable cover. Remove the cable cover and wipe up liquid on the sy
Remove the system front bezel, then the power supply and logic modules. As you pull the modules out, wipe up any
liquid seen on their top covers. Wipe up any liquid inside the system chassis.
7
power cord into
a UPS or dedicated wall outlet.
Turn on the main power switch located at the top, right corner of the front bezel. Cooling fans
Press and release the green power switch in
the lower left corner of the front bezel. After a second’s
delay, it will illuminate, additional cooling fans will come on and the CD monitor will s
Power Requirements
POS requires one power cord to an AC outlet. A d
edicated, clean power source is recommended.
Current: 5 Amps maximum, with all peripherals connected
power outlet which is rated to supply
3 Amps maximum.
Options
expansion card in the logic module. Available cards include
The card should be installed and configured by UTC RETAI .
Never use pens, pencils, fingernails, or other
sharp objects on the CD Touch Screen. This will damage the screen
and void the manufacturer’s warranty. Turn the
5170 POS
OFF before cleaning the CD screen or
chassis case. Any standard glass cleaner can be used to clean the touchscreen, but av
oid products containing
ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cleaner
sprayed directly on the monitor could possibly leak inside and cause damage.
The chassis may be cleaned with a damp cloth. I
f a liquid is spilled onto the system, shut the unit down and unplug it
from the wall power outlet. Wipe up any visible liquid seen on the system top cover and cable cover, before raising
the cable cover. Remove the cable cover and wipe up liquid on the sy
stem top cover and in the connector well.
Remove the system front bezel, then the power supply and logic modules. As you pull the modules out, wipe up any
liquid seen on their top covers. Wipe up any liquid inside the system chassis.
11681063 Rev A
Turn on the main power switch located at the top, right corner of the front bezel. Cooling fans
will turn
the lower left corner of the front bezel. After a second’s
delay, it will illuminate, additional cooling fans will come on and the CD monitor will s
how the
edicated, clean power source is recommended.
expansion card in the logic module. Available cards include
W AN and RAID.
sharp objects on the CD Touch Screen. This will damage the screen
OFF before cleaning the CD screen or
5170 POS
oid products containing
ammonia. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cleaner
f a liquid is spilled onto the system, shut the unit down and unplug it
from the wall power outlet. Wipe up any visible liquid seen on the system top cover and cable cover, before raising
stem top cover and in the connector well.
Remove the system front bezel, then the power supply and logic modules. As you pull the modules out, wipe up any

11920015 Rev A 8 © 2014 UTC RETAIL All rights reserved
System Installation Guide
Please refer to the 5170 POS System Installation Guide, which may be downloaded from the UTC RETAI ’s
website at www.utcretail.com.
Note: The 5170 unit must be orientated with its rubber feet down. Do not stand the 5170 on its side. Consideration
should be taken to ensure that none of the air vents are blocked; allow one inch clearance on the right and left sides.
Blocking the vents may cause damage to the unit.
Service and Technical Support
Assistance and customer service are available from your dealer or authorized service provider. If your dealer or
service provider cannot answer your questions or provide satisfactory service, call UTC RETAI Technical Support.
When calling for assistance or service information, please be ready to provide the serial numbers, which can be
found on a labels on the Power Supply Module, ogic Module and I/O Module. If the product needs to be returned
to our repair facility, please use the original packing material and shipping carton.
For assistance, service and product information, contact:
UTC RETAIL
100 Rawson Road
Victor, NY 14564
Phone: [phone] or [phone]
Fax: [phone]
www utcretail com
PoweredUSB
®
is a registered trademark of PoweredUSB.org.