Vanraam Easy Go User manual

[phone]
[email protected]
www.vanraam.com
Version 21.01
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
Easy Go
User manual

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Table of contents
Manufacturer contact details..................................................................................................................... 3
Conformity........................................................................................................................................................ 3
Introduction...................................................................................................................................................... 3
Delivery.............................................................................................................................................................. 4
Indication........................................................................................................................................................... 4
Intended usage ............................................................................................................................................... 4
Safety measures............................................................................................................................................. 5
Adjustments of the bike............................................................................................................................... 8
Before first use .............................................................................................................................................11
Operation ........................................................................................................................................................16
Electro system Silent ..................................................................................................................................17
Van Raam E-Bike App.................................................................................................................................27
Accessories.....................................................................................................................................................29
Technical specifications .............................................................................................................................31
Standardisation and CE-marking............................................................................................................32
Maintenance and adjustments by owner.............................................................................................32
Repairs and maintenance to be done by dealer.................................................................................34
Adjustments to be done by dealer..........................................................................................................35
Disposal...........................................................................................................................................................37
Handover/sale to a new owner...............................................................................................................37
Guarantee .......................................................................................................................................................37
Frame number...............................................................................................................................................38
Service record, maintenance, modifications and warranty claims ..............................................39
Delivery and service form..........................................................................................................................43

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Manufacturer contact details
Conformity
Van Raam declares as manufacturer that the Easy Go, as described in this manual, has
been produced in accordance with the Medical Devices Regulation (EU) 2017/745, risk
category 1. All products have been produced in accordance with the 2006/42/EG
guidelines. The signed declaration of conformity can be found on the Van Raam website.
Introduction
This user manual provides important and necessary
information about the use of your scooter bike. We ask you to
read this manual thoroughly before using the scooter bike.
Always follow all the instructions given in this manual.
All safety and user aspects have to be made clear to children and
to people with limited powers of perception by a responsible and
supervising person.
[phone]
[email protected]
www.vanraam.com
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
READ CAREFULLY

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Delivery
The delivery should include the following:
•Scooter bike with packing
•User manual(s)
•Possible Smart-battery including card with 5-digit code (depending on options)
•Possible chargers (depending on options)
•(Spare) keys
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications and warranty claims” in the back of this
manual.
Indication
The Easy Go is meant for adults with a fluctuating health status, who want to pedal but
would also like to have the option of completely switching to electric engine if they cannot
cycle (anymore).
Intended usage
The Easy Go scooter bike (intended use: outdoors class B) is designed for normal use on a
flat, solid surface. The Easy Go may be used at ambient temperatures ranging from -25
degree Celsius to +50 degree Celsius. In general, scooter bikes caution should always be
observed when using the scooter bike. Moreover, the safety instructions as described in
this manual should be explicitly followed. Local traffic laws and regulations should also be
observed.
To ride the Easy Go a minimum age of 16 years is required. Besides this, the driver should
be independently mobile and he/ she may not have any serious visual or other
impairments, which prevent responsible participation in traffic. The maximum user weight
and luggage weight (to be found in the chapter ‘Technical specifications’)may not be
exceeded.

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The manufacturer is not responsible for any damage or injury caused as a result of or
during the course of any other type of use.
Safety measures
Important: Please read the safety measures before using the scooter bike!
•Ensure the scooter bike is in good condition each time before using it. Check
before each ride that the brakes are in order. Check the lighting and make sure
there is enough tyre pressure (recommended: 3 bar).
•Always get a punctured tyre repaired before using the scooter bike. To avoid
damage to the wheels or other parts.
•Regularly check if the wheels, the handlebars and the seat are properly fixed and
also that all the screw connections are tight enough.
•Only use the scooter bike on a solid and flat surface. Soft, slippery or uneven
terrain increases the risk of dangerous situations.
•Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
•Take care that fingers and limbs do not get trapped while folding up or down the
footrest and armrests.
•Be aware of the protruding parts on the scooter bike. These could cause damage
to the surroundings and the scooter bike.
•Do not use a pressure washer or a steam cleaner for the cleaning of the scooter
bike.
•Use the parking brake when you park (and leave) the scooter bike. Use the
parking brake, even while getting on or off the bike to prevent its accidental
movement.
•Always switch off and lock the scooter bike when leaving it unattended. This
prevents the unwanted use and / or theft.
•This scooter bike is suitable for transporting a single person.
•Only use original Van Raam parts and accessories.
•Ride carefully on roads that are slippery due to rain, ice or snow.

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< 5 cm
•Watch out for overturning when riding up a slope. The scooter bike
is equipped with ascent limiters to limit the risk of overturning.
•Avoid slopes steeper than 6º.
Riding this scooter bike (forward or
in reverse) on steep slopes can be
dangerous.
•Please note that the stopping distance could be greater on a
slope as compared to a horizontal surface.
•Make sure that you do not reach a dangerous speed when
driving downhill and entering tunnels. Brake in time and bike
at a moderate speed.
•Ride carefully along (pavement) edges. An uneven surface
increases the risk of overturning.
•Turn around carefully on a steep slope to avoid the risk of overturning.
•Always get on and off a pavement in a forward straight
line, using a curb cut. Do this at an appropriate speed.
•The maximum bump height that you can
get on and off is 5 cm.
•In case of pregnancy, extra care is required owing to
a higher risk of injury.
•Do not leave the scooter bike in direct sunlight: the
temperature of some parts could exceed 41ºC
resulting in possible burns to the skin.
•When transporting the scooter bike in a motor
vehicle, always make sure you are seated in a fixed
seat of the motor vehicle. Scooter bikes may never
be used as seating support in a motor vehicle, not
even when the scooter bike is secured with a taxi
restraint system.
•Never lift the scooter bike holding the batteries or
the plastic parts at the back.
10°
6º

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•Practise the reversing and acceleration functions of
the electric motor. Always pay attention when you
turn on the electric motor and do not be surprised
by the sudden behavior of the electric motor.
Please be careful not to switch on the reverse
function of the electric motor inadvertently.
Road safety
•If you are under the influence of medicines that may affect your ability to drive,
you are not allowed to drive a scooter bike.
•Your vision must be adequate to drive the scooter bike safely in any situation
that may occur during use.
•Please follow the relevant traffic rules that apply.
•Make sure that you are always noticed by the other road users. As a user of a
scooter bike you are very vulnerable in traffic.
•Switch off the electrical system if you are using your mobile phone.
•You need to be at least 16 years of age to ride a scooter bike.
•Only enter the sidewalk or a pedestrian area in the scooter mode when the
engine is active at level 1.
Load
The maximum load should not be exceeded. See the information in the technical data table
under the heading ‘Technical specifications’ of the user manual. By permitted load we
mean the total load, including the load in the basket or on the luggage rack.
Make sure that the permitted basket weight is not exceeded (maximum 20 kg). You may
not carry passengers in the basket and you may not place luggage anywhere else on the
bike. Do not allow anyone to stand on the rear side of your scooter bike.
Note that a basket full of luggage can considerably influence the driving. No luggage may
be carried on the handlebars of the bike, as it limits the manoeuvrability of the scooter
bike.

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Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and the
handlebars) should always be performed by an authorised dealer. If not, the guarantee
ceases to be valid and you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!
Adjustments of the bike
Before using the scooter bike, adjust it to the measurements of the driver. This is of great
importance, especially the seat and the handlebars.
If an optimal adjustment of the scooter bike, as defined in the instructions, is not
possible, you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during periodic
maintenance.
Take care that fingers and limbs do not get trapped while adjusting the scooter
bike.
Seat
When the cyclist is sitting on the scooter bike and can
put a foot on the pedal in the lowest position, the seat
height is correct. Adjust the seat height in such a way
that the leg is stretched but relaxed in that position.

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Seat height
To adjust the height:
1. Loosen the two clamping levers.
2. Move the seat to the desired height
and tighten the clamping levers.
3. Pull out the clamping lever and set it in
such a position that it does not
protrude.
Make sure clothing cannot get caught in
the clamping levers!
Ensure that the clamping levers are always firmly
tightened, even with the seat in the lowermost
position!
Seat depth
To adjust the depth:
1. Pull the lever up.
2. Move the seat to the correct position
and release the lever again.
1.
3.
2.
1.
2.

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MIN INSERT
Handlebars height
The height of the handlebars affects the comfort
of the ride. It determines the pressure on the
hands and the position of the back. You decide
the most comfortable position yourself with
some practice.
To adjust the handlebars:
1. Slightly loosen the screw by using an
Allen key.
2. Move the handlebars to the correct
height and tighten the screw very
firmly again.
Do not pull out the handlebars further than the mark. Otherwise
the tube will not be deep enough in the shaft and will risk coming
off, which can lead to serious injuries.
Position handlebars
You can tilt the handlebars. This influences the
distance from the handlebars to the upper body.
Determine your own most comfortable position
by using the bike.
To tilt the handlebars:
1. Slightly loosen the screws [A] and [B] with
an Allen key.
2. Put the handlebars in the desired position
and then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key,
put the handlebars in the correct (horizontal)
position and then tighten the screw again.
2.
1.
2.
3.
1.
[A]
[B]
[C]

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Before first use
Parking brake
Always use the parking brake if you park the
tricycle and leave it behind.
Block the tricycle with the hydro brake when
passengers are getting on and off.
To operate the parking brake, squeeze the left brake
[A] and secure the brake with the lever [B].
Always try to park the tricycle on a level surface. The tricycle may never be parked
on a slope bigger than 6 degrees.
Handle basket
The scooter bike is equipped with a handle basket. Hang the basket at the handle’s
bracket.
Ensure that the permissible basket weight is not exceeded (maximum 20 kg). Note
that a basket full of luggage can considerably influence the driving.
[B]
[A]

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Centrally Operated Lighting
The bike has been equipped with centrally operated
lighting, with the lighting being connected to the
electric system.
The lighting will turn on automatically when the
electric system is activated.
Adjust the angle of the headlight, so that the centre of
the light beam is aimed about ten metres in front of
the bike.
You can manually turn the lighting on and off by
briefly pushing the on/off button on the display. When
the electric system is turned off, the lighting will turn
of automatically.
Make sure there is always a battery on the bike when you are cycling after dark!
Once the battery is nearly empty, the motor will no longer provide pedal support power
assistance while cycling. The lighting will still be powered by leftover power.
De USB-poort die zich op de koplamp bevindt heeft geen functie.
Gears
The scooter bike has eight gears. The gear is
operated by turning the grip.
Do not use the pedals when turning the grip.
On/off button

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Check before every ride:
•The brakes (including the parking brake)
•The tyre pressure (recommended: 3 bar)
•The lights
•That all the parts are fitted properly
•That the battery is adequately charged
Contact your dealer and stop using your scooter bike as soon as you observe irregularities
during the check!
As with all mechanical parts, the scooter bike is subject to wear and tear and high loading.
If a component fails, it can lead to very dangerous situations. This can lead to damage or
injuries to the user of the scooter bike. Any form of cracks, scratches or change in colour in
load heavily loaded parts of a component indicates that the component must be replaced.
Points to remember while cycling
You can use the scooter bike once you have adjusted the scooter bike according to the
measurements of the driver.
The tricycle gives a very different ride experience than a bicycle.
Practice, in particular, with bends and braking, because a tricycle may react contrary to
your expectations. It may happen that the back wheel comes off the ground on the inside
when going round a sharp bend. To avoid this the rider leans towards the inside of the
bend with his body.
One of the brake levers (usually the right) operates the brake on the front wheel. This
deserves special caution, as a forceful braking could block the front wheel, which could
result in a fall. The driver should be familiar with controlled braking of the front wheel!

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As the scooter bike is equipped with an electric motor: make sure that you
practise with the acceleration and reversing functions. Be careful that the
acceleration mode or reverse mode are not unintentionally started while using
the scooter bike. For example: If you wait for the traffic light and you play with
the pedals by moving them backwards the reverse function is activated and the
scooter bike goes backwards.
High speeds in corners, on uneven terrain and extreme steering angles could
lead to the overturning of the tricycle!
Extra attention is needed when a child or an adult with limited powers of
perception uses the scooter bike! (The minimum age for riding the Scooter bike in
traffic is 16 years.)
Before a child or an adult with limited powers of perception rides the scooter bike
independently for the first time, they should practice first under your supervision (or under
the supervision of others).
Pay special attention to the turning because it could lead to dangerous situations. Also
explain to the driver that the widest part of the scooter bike lies behind him / her. Let him/
her practise by riding over a few obstacles to get an idea of how wide the scooter bike is!
Children or adults with limited powers of perception should always be reminded about the
possible dangers/ risks involved in using the scooter bike.

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Important safety points for the rider
•Be very careful during the first ride.
•When riding the scooter bike hold both hands firmly on the handlebars and feet
on the pedals or the feet plate.
•Test the riding style of the scooterbike on rough ground at moderate speed. This
way the cyclist learns how to react to unexpected movements of the scooterbike
and the handlebars during use.
•Explore how the tilting movements of the scooter bike react to body posture. Tilt
to the inside of the bend.
•Small obstacles should be cycled over with appropriate speed.
•Obstacles higher than five centimetre should be avoided.
•Ensure that no dangerous speed develops while driving downhill and entering
tunnels. Brake on time and cycle at a moderate speed.

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Operation
The scooter bike can be used in two different ways, as a cycle and as a scooter. These two
modes can be interchanged simply by folding the footplate (with the hand or foot). When
you have folded down the footplate, the bike works as a scooter and when you fold it up,
you can pedal along. In the cycling mode, you can even use the throttle as an extra
support, if required.
When getting on, first take your place on the seat, and then you can lift your legs safely
across the frame or the footplate. This way you can avoid being stuck or slipping on the
footplate, which can be slippery when it is wet.
1. Scooter mode:
•Footplate down.
•Ride forward and backward
with the thumb throttle.
•Pedals are disengaged.
2. Cycling mode:
•Footplate up.
•Driving activated by pedaling.
•Power assistance depending upon
pedaling power and speed.
•Extra assistance with the help of the
thumb throttle.
•Reverse riding by reverse pedaling.

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Brakes
The handbrakes should be used for coming to a standstill, in the cycle mode as well as the
scooter mode. The parking brake should be used to avoid the scooter from rolling away on
its own when left unattended.
Electro system Silent
The Silent Electric motor system is a special developed support system by Van Raam for
the rehabilitation market. The system is characterized by:
1. A simplicity of operation
2. Individually adjustable support for cycling
3. Modern and efficient electronics
4. The powerful electric motors
5. High quality and safe batteries
6. Highly reliable system
The Silent system comes standard with a basic support mode individually programmed for
your scooter bike. In most cases, it gives precise and smooth cycling characteristics with a
good compromise between support and radius of action.
In special cases, an individually tailor-made cycling program is necessary. You can obtain
information from the dealer about the possibilities of a customised cycling program.
Functions
The electric system has the following functions:
•Pedal support while cycling
•Start support
•Backwards pedalling with support
•Full electric drive
•Integrated lighting control
1. On/off button
3. Start assist
2. Degree of
support (1,2,3)
4. Indication lights

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1. On/off button
Using the on/off button, the electrical system can be
switched on or off.
•Switching on: Push the button briefly.
•Switching off: Push the button for
two seconds.
After the system is turned on, the electric motor is active in level 1.
When the system is not used, it will automatically turn off after a certain time.
Always turn off the electric system before getting on and off the bike, and when
you are walking while holding the bike.
2. Degree of support 1, 2 and 3
The desired support can be set by using one of the support levels 1, 2 or 3.
1. Light support, maximum range.
2. Average support, average range.
3. Maximum support, low range.
You can change the level while cycling.
The behaviour of the battery depends on a lot of different factors and is strongly
influenced by: capacity and voltage of the battery, degree of support that is used,
temperature, wind speed, tyre pressure, cycling speed, weight of the user and the
luggage, use of gearing etcetera.
3. Start assist
The start assist is not available with the Easy Go scooter bike.

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4. Indication lights
The level of charge in the battery is given by five LED lights: four of these are green, the
one on the left can show either green or red, if charge is low.
The battery is fully charged. When in use, the number of green LED
lights on the battery will decrease.
The battery is 50% charged when two green LED lights are on.
The battery is almost empty if only the last red LED light is on. The
battery needs to be recharged or replaced by a (new) fully charged
battery.
When the last red LED light flashes, the battery is empty and the
motor will no longer support while cycling. The integrated lighting
continues to work.
The battery is equipped with a button and
indicator that makes it possible to check the
charge by briefly pressing the button [A]. The
status of the battery is shown with five green
indicator LEDs, of which the left most one can
blink. That means the battery is nearly empty.
During charging, the battery displays the
progress of the charging.
[A]

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Reverse mode
The reverse mode is activated by pedalling backwards from a standing position. Within a
few seconds the motor is activated and the scooter bike cycles at a speed of about 2 km/h
backwards (when you start to pedal backwards).
Do not be startled by an unexpected reaction from the electrical system. If you
e.g. wait for the traffic light and you play with the pedals by moving them
backwards the reverse mode is activated and the scooter bike cycles backwards.
Full electric drive
In the scooter mode, the electric motor operates
with a thumb throttle. Using the support levels
1, 2 and 3, you can attain higher or lower speed.
With the forward / reverse switch you can
control direction.
O = forward
- = reverse
There is no option to change the maximum speed in the reverse mode. The LED lights of
the support levels 1,2 and 3 burn to indicate that the reverse mode is activated.
Do not use support level 2 and 3 on the sidewalk or in a pedestrian area.