Vanraam Twinny User manual

User manual
Tandem
Version 20.01
Van Raam | Guldenweg 23 | 7051 HT Varsseveld | The Netherlands
Twinny
Twinny Plus
Kivo
Kivo Plus

User manual | Tandems 20.01
1
Table of contents
Manufacturer contact details ....................................................................................................1
Conformity..................................................................................................................................2
Introduction ................................................................................................................................2
Delivery.......................................................................................................................................2
Indication ....................................................................................................................................3
Intended usage...........................................................................................................................3
Safety measures........................................................................................................................3
Adjustment of the bicycle ..........................................................................................................6
Before first use...........................................................................................................................8
Electro system Silent...............................................................................................................15
Van Raam E-Bike App..............................................................................................................26
Accessories...............................................................................................................................27
Technical specifications ...........................................................................................................35
Maintenance and adjustments to be done by owner ............................................................35
Repairs and maintenance to be done by dealer .....................................................................37
Adjustments to be done by dealer ..........................................................................................38
Disposal....................................................................................................................................40
Handover/sale to a new owner...............................................................................................40
Guarantee .................................................................................................................................41
Frame number..........................................................................................................................42
Service record, maintenance, modifications and warranty claims........................................43
Manufacturer contact details
Van Raam
Guldenweg 23
7051 HT Varsseveld
The Netherlands
Tel. : [phone]
E-mail : [e-mail]
Internet : www.vanraam.com

User manual | Tandems 20.01
2
Conformity
Van Raam declares as manufacturer that the Tandem bicycles, as described in this manual,
are produced inaccordance with the 93/42/EEG guidelines, risk category 1. All products
have been produced in accordance with the 2006/42/EG guidelines. The declaration of
conformity can be found on the Van Raam website.
Introduction
This user manual provides important and necessary
information about the use of your bicycle. We ask you to read
this manual thoroughly before using the bicycle. Always follow
all the instructions given inthis manual.
Delivery
Your delivery should include the following:
- Bicycle with packaging
- User manual(s)
- Possible chargers (depending on options)
- Spare key
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications an warranty claims” in the back of this manual.
READ CAREFULLY

User manual | Tandems 20.01
3
Indication
The Twinny is intended for two adults where one person has difficulties participating
independently intraffic, both have no problems with balance and movement and who
think that social contact is important.
The Twinny Plus is intended for people who have difficulties participating independently in
traffic, with one person or two persons have trouble with the balance and movement and
think that social contact is important.
The Kivo and KivoPlus are intended for two people, one adult and one child, where the
child has difficulties participating independently in traffic, and want to participate under
supervision intraffic.
Intended usage
The tandem bicycle is designed for normal use on a flat, solid surface (do not use the bike
off-road). In general, tandem bicycle caution should always be observed when using the
tandem bicycle. Moreover, the safety instructions as described in this manual should be
explicitly followed. Local traffic laws and regulations should alsobe observed.
The tandem is meant for two persons. The main driver should be independently mobile
and may not have any serious visual or other impairments, which could adversely affect
the controlling of the bicycle.
The manufacturer is not responsible for any damage or injury caused as a result of or
during the course of any other type of use.
Safety measures
Ensure the bicycle is in good condition each time before using it. Check before
each ride that the brakes are in order. Check the lighting and make sure there is
enough tyre pressure.
Regularly check if the wheels, the handlebars and the saddle are properly fixed
and also whether all screw joints are tight.

User manual | Tandems 20.01
4
Only use the bicycle on a solid and level surface.
Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
Do not use a pressure washer or a steam cleaner for the cleaning of the bicycle.
Block (Twinny Plus and Kivo Plus) the tricycle to stop it from moving when you
are getting on or off the tricycle. Do this by usingthe parking brake and holding
the tricycle.
Always lock the bicycle when leavingit unattended.
Make sure that you do not reach a dangerous speed when driving downhill and
entering tunnels. Brake in time and bike at a moderate speed.
In case of pregnancy, extra care is required owing to a higher risk of injury.
Do not leave the bicycle indirect sunlight: the temperature of some parts could
exceed 41ºC resulting in possible burns to the skin.
If your bicycle is equipped with the Silent electric motor system, make sure that
you get used to riding with the electric support engaged. Be careful when you
turn on the electric support system and make sure you don’t get startled by
unexpected behaviour because you turned on the electric support. There is a
reversing feature present on the Twinny Plus and Kivo Plus. Practice the reverse
function! Please be careful not to switch on the reverse function of the electric
motor inadvertently.
Extra attention is essential if a child is using the bicycle!
Never leave a child alone with the bicycle without supervision!
Always have the child wear a bicycle helmet! Make sure the helmet fits correctly!

User manual | Tandems 20.01
5
Load
The maximum load should not be exceeded. See information in the index of technical
details on page 35. By permitted load we mean the total load, including the load
on the luggage rack.
Make sure that the permitted load on the luggage rack is not exceeded. (maximum 20 kg).
People may not be transported on the luggage rack.
Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and the
handlebars) should always be performed by an authorised dealer. If not, the guarantee
ceases to be valid and you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!

User manual | Tandems 20.01
6
Adjustment of the bicycle
Before using the bicycle, adjust it to the measurements of the two cyclists. This is of great
importance, especially the saddle and the handlebars.
If an optimal adjustment of the bicycle, as defined in the instructions, is not possible,
you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during periodic
maintenance.
Take care that fingers and limbs do not get trapped while adjusting the bicycle.
Saddle height
When the cyclist is sitting on the bicycle and can
put a foot on the pedal inthe lowest position,
the saddle height is correct. Adjust the saddle
height insuch a way that the leg is stretched but
relaxed in that position.
To adjust the saddle:
1. Open the quick-clamp [A].
2. Slide the saddle to the correct height.
3. Close the quick-clamp.
Make sure clothing cannot get caught in the
clamp!
If the clamp closes too easily, the clamping
force is too low. In this case, open the clamp
and tighten the nut [B] a bit more. If a lot of
force is necessary to close the clamp, the
nut should be loosened slightly.
[B]
[A]

User manual | Tandems 20.01
7
MIN INSERT
MIN INSERT
Do not pull out the saddle pin further than the marking.
The tube will not go into the shank deep enough and will
risk coming off. This can lead to serious injuries.
Handlebars height
The height of the handle bars affects the
comfort of the ride. It determines the pressure
on the hands and the position of the back. You
decide the most comfortable position yourself
with some practice.
To adjust the handlebars:
1. Slightly loosen the screw by using an Allen
key.
2. Slide the handlebars to the correct height
and tighten the screw very firmly again.
Do not pull out the handle bars further than the mark.
Otherwise the tube will not be deep enough in the shaft
and will risk coming off, which can lead to serious injuries.
Position handle bars
You can tilt the handlebars. This influences the
distance from the handlebar to the upper body.
Determine your own most comfortable position
by using the bike.
To tilt the handlebar:
1. Slightly loosen the screws [A] and [B] with
an Allen key.
2. Put the handlebar in the desired position and
then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key,
put the handlebar in the correct (horizontal)
position and then tighten the screw again.
2.
1.
2.
3.
1.
[A]
[B]
[C]

User manual | Tandems 20.01
8
Before first use
Parking brake (Twinny Plus, Kivo Plus)
Always use the parking brake if you park the
tricycle and leave it behind.
Block the tricycle with the hydro brake when
passengers are getting on and off.
To operate the parking brake, squeeze the left
brake [A] and secure the brake with the lever[B].
Always try to park the tricycle on a level surface. The tricycle may never be parked
on a slope bigger than 6 degrees.
Lighting
Normally, the lighting on your bike can be operated manually and set to different modes.
However, if your bike is equipped with the Silent Elektro system, your lighting will
automatically turn off when the electric system is activated. The controls of both the
manually operated and centrally operated lighting is explained below.
Manually operated headlight
The headlight has a switch(sliding switch) with
three positions: Off-Auto-On.
[B]
[A]

User manual | Tandems 20.01
9
off on
auto
off on
auto
The headlight can be manually switched on or off
with the “On/Off” position.
In the “Auto” position, the headlight turns on or
off automatically with the help of light- and
movement sensors. When the bicycle stands still
for a while, the light will automatically turn off.
Setthe angle of the headlight such that
the centre of the light beam falls
approximately ten meters ahead of the bike.
The headlight works on batteries. When the
batteries are almost empty, a red LED light
flashes on the headlight. Follow the next steps
to replace the batteries.
1. Remove the two screws at the back of the
front light.
1.