Vanraam VeloPlus3 User manual

[phone]
[email protected]
www.vanraam.com
Version 21.01
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
User manual
VeloPlus3

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Table of contents
Manufacturer contact details..................................................................................................................... 3
Conformity........................................................................................................................................................ 3
Introduction...................................................................................................................................................... 3
Delivery.............................................................................................................................................................. 4
Indication........................................................................................................................................................... 4
Intended usage ............................................................................................................................................... 4
Safety measures............................................................................................................................................. 5
Adjustment of the tricycle........................................................................................................................... 7
Before the first use......................................................................................................................................12
Electro system Silent ..................................................................................................................................19
Van Raam E-Bike App.................................................................................................................................29
Accessories.....................................................................................................................................................31
Technical specifications .............................................................................................................................37
Maintenance and adjustments to be done by owner.......................................................................38
Repairs and maintenance to be done by dealer.................................................................................39
Adjustments by dealer ...............................................................................................................................40
Disposal...........................................................................................................................................................41
Handover/sale to a new owner...............................................................................................................41
Guarantee .......................................................................................................................................................42
Frame number...............................................................................................................................................43
Service record, maintenance, modifications and guarantee claims ............................................44
Delivery and service form..........................................................................................................................51

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Manufacturer contact details
Conformity
Van Raam declares as manufacturer that the VeloPlus3 tricycle, as described in this
manual, has been produced in accordance with the Medical Devices Regulation (EU)
2017/745, risk category 1. All products have been produced in accordance with the
2006/42/EG guidelines. The signed declaration of conformity can be found on the Van
Raam website.
Introduction
This user manual provides important and necessary information
about the use of your tricycle. We ask you to read this manual
thoroughly before using the tricycle. Always follow all the
instructions given in this manual.
[phone]
[email protected]
www.vanraam.com
Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
READ CAREFULLY

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Delivery
The delivery should include the following:
•Tricycle with packaging
•User manual(s)
•Possible Smart-battery including card with 5-digit code (depending on options)
•Possible chargers (depending on options)
•(Spare) keys
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications an warranty claims” in the back of this manual.
Indication
The VeloPlus3 is intended for cycling with children or adults who are in a wheelchair and
transfer is not possible or difficult.
Intended usage
The tricycle is designed for normal use on level and solid ground. In general, tricycle
caution should always be observed when using the tricycle. Moreover, the safety
instructions as described in this manual should be explicitly followed. Local traffic laws and
regulations should also be observed.
The tricycle is meant for two persons, one driver and one passenger in his/her own
wheelchair. The rider must be independently mobile and may not have any serious visual
or other restrictions which prevent responsible participation in traffic. The maximum
weight of the rider, passenger and luggage rack load (to be found in the chapter ‘Technical
specifications’) may not be exceeded.
Before using the bicycle, please read the safety instructions to ensure your wheelchair is
suitable for use.

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The manufacturer is not responsible for any damage or injury caused as a result of or
during the course of any other type of use.
Safety measures
•Ensure the tricycle is in good condition each time before using it. Check before
each ride that the brakes are in order. Check the lighting and make sure there is
enough tyre pressure.
•Regularly check if the wheels, the handlebars and the saddle are properly fixed
and also whether all screw joints are tight.
•Only use the tricycle on a solid and level surface.
•Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
•Do not use a pressure washer or a steam cleaner for the cleaning of the tricycle.
•Block the tricycle to stop it from moving when you are getting on or off the
tricycle. Do this by using the parking brake and holding the tricycle. Also use the
parking brake if the wheelchair is driven on or off the ramp.
•Always lock the tricycle when leaving it unattended.
•Never drive without a passenger. This will cause instability of the bike and will
lead to dangerous situations.
•Never place your feet or other limbs under the ramp. You can be hit by moving
parts and suffer from bruises.
•Always place the wheelchair forward, in the driving direction, on the ramp.
•Your wheelchair is suitable for use when the centre of gravity can be placed
above the front wheels of the bicycle and when it can be fixed according to the
instructions on page Fout! Bladwijzer niet gedefinieerd..
•Make sure that once the wheelchair is placed on the ramp, the wheelchair's
weight causes the ramp to fold up automatically. When that is the case, the
centre of gravity of the wheelchair is situated above the front wheels of the
bicycle. This creates the correct weight distribution of the bicycle.
•Extra attention is required for an electric wheelchairs because these often have
different weight distributions as a result of which the centre of gravity may not
be positioned correctly.

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•Make sure that you do not reach a dangerous speed when driving downhill and
entering tunnels. Brake in time and bike at a moderate speed.
•In case of pregnancy, extra care is required owing to a higher risk of injury.
•Do not leave the tricycle in direct sunlight: the temperature of some parts could
exceed 41ºC resulting in possible burns to the skin.
•If your tricycle is equipped with the Silent electric motor system, make sure that
you get used to riding with the electric support engaged. Be careful when you
turn on the electric support system and make sure you don’t get startled by
unexpected behaviour because you turned on the electric support.
Load
The maximum load should not be exceeded. See the information in the technical data table
in the ‘Technical Specifications’ section of the user manual. By permitted load we mean
the total load, including the load on the luggage rack and the wheelchair.
Make sure that the permitted load on the luggage rack is not exceeded. (maximum 20 kg).
People may not be transported on the luggage rack!
Damaged or worn out parts
The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and the
handlebars) should always be performed by an authorised dealer. If not, the guarantee
ceases to be valid and you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!

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Adjustment of the tricycle
Before using the tricycle, adjust it to the measurements of the cyclist. This is of great
importance, especially the saddle and the handlebars.
If an optimal adjustment of the tricycle, as defined in the instructions, is not possible,
you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during periodic
maintenance.
Take care that fingers and limbs do not get trapped while adjusting the tricycle.
Saddle height
When the cyclist is sitting on the tricycle and can put a
foot on the pedal in the lowest position, the saddle
height is correct. Adjust the saddle height in such a way
that the leg is stretched but relaxed in that position.
To adjust the saddle:
1. Open the quick-clamp [A].
2. Slide the saddle to the correct height.
3. Close the quick-clamp.
Make sure clothing cannot get caught in the clamp!
If the clamp closes too easily, the clamping force is too low. In
this case, open the clamp and tighten the nut [B] a bit more. If
a lot of force is necessary to close the clamp, the nut should
be loosened slightly.
[B]
[A]

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MIN INSERT
Don't pull out the seat post further than the markings. If you do so,
the tube won't be inserted deep enough into the shaft, increasing
the risk of breakage, which may lead to serious injuries.
Handlebars height
The height of the handlebars affects the comfort
of the ride. It determines the pressure on the
hands and the position of the back. You decide
the most comfortable position yourself with
some practice.
To adjust the handlebars:
1. Slightly loosen the screw by using an Allen
key.
2. Slide the handlebars to the correct height
and tighten the screw very firmly again.
Do not pull out the handlebars further than the mark.
Otherwise the tube will not be deep enough in the
shaft and will risk coming off, which can lead to
serious injuries.
MIN INSERT
1.
2.

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Position handlebars
You can tilt the handlebars. This influences the
distance from the handlebar to the upper body.
Determine your own most comfortable position
by using the bike.
To tilt the handlebar:
1. Slightly loosen the screws [A] and [B] with an
Allen key.
2. Put the handlebar in the desired position and
then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key, put
the handlebar in the correct (horizontal)
position and then tighten the screw again.
Steering damper
The steering damper affects the stability during
steering. By adjusting the screw, steering gets
more rigid and stability will increase. Determine
your own most comfortable setting for using the
bike.
2.
3.
1.
[A]
[B]
[C]
1.

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4.
5.
“click”!
[A]
Wheelchair transport
If you want to transport a wheelchair on the
VeloPlus3, follow the instructions below.
1. Attach the parking brake to the bike by
squeezing the left brake [A] and lock it with
the pin [B].
2. Remove the safety pin.
3. Pull the handle up so the ramp unlocks and
falls down.
4. Push the wheelchair backwards on the
ramp. Push the wheelchair until the ramp is
tilting and locks itself automatically with a
clear noticeable click.
5. Attach the wheelchair with the three belts.
Push the button to release the belt and
attach the hooks to the wheelchair.
Always place the wheelchair forward, in
the driving direction, on the ramp. (see
image)
Be sure that the ramp is locking!
Failing to do so may result in
serious injuries. If the ramp does
not lock properly then use your foot
[A] to push until the ramp locks.
3.
2.
[B]
[A]
1.

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7.
8.
Make sure that once the wheelchair is placed on the ramp, the wheelchair's
weight causes the ramp to fold up automatically. When that is the case, the
centre of gravity of the wheelchair is situated above the front wheels of the
bicycle. This creates the correct weight distribution of the bicycle.
6. Next, turn the star knob to tighten the
belts.
7. Finally fasten the safety belt of the
passenger.
8. Replace the safety pin in the coupling.
To remove the wheelchair from the bike,
follow these steps in reverse order.
Caution: Stop the wheelchair when you release the hooks so that it will
not roll off the ramp.
6.

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Before the first use
Remove foil
Remove the protective foil from the plate
before using the bicycle.
Parking brake
Always use the parking brake if you park the
tricycle and leave it behind.
Block the tricycle with the hydro brake when
passengers are getting on and off.
To operate the parking brake, squeeze the left brake
[A] and secure the brake with the lever [B].
Always try to park the tricycle on a level surface. The tricycle may never be parked
on a slope bigger than 6 degrees.
[B]
[A]

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Lighting
Normally, the lighting on your bike can be operated manually and set to different modes.
However, if your bike is equipped with the Silent Elektro system, your lighting will
automatically turn off when the electric system is activated. The controls of both the
manually operated and centrally operated lighting is explained below.
Manually operated headlight
The front light has a pressure switch with three
settings: On/Auto/Off.
By pressing the pressure switch once, the front
light will turn on. By pressing again the lamp will
switch to 'Auto' mode (a green LED will flash for
5 minutes). Finally, a third press will turn the
front light off.
Auto “on” feature:
The front light will automatically turn (as long as it is in 'Auto' mode) on when it is dark,
the light sensor is activated and the tricycle is in motion.
Auto “off” feature:
The front light will automatically turn off after 4.5 minutes without motion in 'Auto' mode.
The light will first dim from 100% to 50% and then
completely turn off.
Adjust the angle of the front light so that the centre of the
light beam is located approximately ten metres in front of
the tricycle.

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Under the pressure switch on the top of the
front light is a battery indicator that lights up
when the batteries are low. Once the battery
indicator starts lighting up red, replace the
batteries as soon as possible.
The light comes with 4 pre-installed AAA alkaline batteries. Before use, remove the plastic
strip that protects the batteries.
Follows the steps below to replace the batteries.
1. Remove the screw on the bottom of the front light
with a screwdriver.
2. Remove the front cover by turning it
slightly and pulling it forward.
3. Replace the alkaline batteries (1.5 V - 1500
mA) and reattach the front cover.
Only operate the lighting when the tricycle is stationary to prevent dangerous
situations and risk of crushing. Advice: use the automatic function of the
lighting.

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1x = ON
2x = AUTO
3x = OFF
Manually operated rear light
The rear light has three options which you can
choose by pressing the button repeatedly: On-
Auto-Off.
The setting is as follows:
•Press 1x: light is on
•Press 2x: lighting is automatic
•Press 3x: light is off
With the “On” or “Off“ mode, the rear light can be
manually switched on and off. With the
“Automatic” mode the rear light automatically
turns on and off with the help of light and
movement sensors. When the tricycle stands
still for a while, the light will automatically turn
off.
The rear light works on batteries. When the
batteries are almost empty, a red LED light on
the top starts flashing. To replace the batteries,
follow the next steps.
1. Dismantle the cover of the holder by pressing
in the lip at the bottom of the light.
2. Replace the alkaline batteries
(1,5 V –1500 mA) and assemble the cover.
Batteries cause environmental pollution.
Follow the local regulations during disposal.
1.
2.

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Centrally Operated Lighting
The bike has been equipped with centrally operated
lighting, with the lighting being connected to the
electric system.
The lighting will turn on automatically when the
electric system is activated.
Adjust the angle of the headlight, so that the
centre of the light beam is aimed about ten
metres in front of the bike.
You can manually turn the lighting on and off by
briefly pushing the on/off button on the display. When
the electric system is turned off, the lighting will turn
of automatically.
Make sure there is always a battery on the bike when you are cycling after dark!
Once the battery is nearly empty, the motor will no longer provide pedal support power
assistance while cycling. The lighting will still be powered by leftover power.
The USB port in the headlight has no function.
On/off button

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Gears
Your tricycle has eight gears. The gears can be
adjusted by turning the handle. Never pedal
when changing gears.
Please note: If your bike has an electric motor at
the rear, you must continue pedalling when
changing gears.
Please note! Do not shift gears and then paddle backwards. This could cause the
chain to run off the sprocket.
Check before every ride:
•The brakes (including the parking brakes)
•The tyre pressure (recommended: 3 bar)
•The lights
•That all parts are fitted properly
•That the battery is adequately charged (depends on options)
Contact your dealer and stop using your tricycle as soon as you observe irregularities
during the check!
As with all mechanical parts, the tricycle is subject to wear tear and high loading. If a
component fails, it can lead to very dangerous situations. This can lead to damage or
injuries to the user of the tricycle. Any form of cracks, scratching or change in colour in
heavily loaded parts or a component indicates that the component must be replaced.
Points of interest during cycling
After you have adjusted the tricycle to the measurements of the cyclist, you can start
using the bike.
The tricycle gives a very different ride experience than a bicycle!

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Practice, in particular, with bends and braking, because a tricycle can react contrary to
what you would expect. It may happen that the back wheel comes off the ground on the
inside when going round a bend. To avoid this, the rider leans towards the inside of the
bend with his body.
One of the brake levers (usually the right) operates the brake on the front wheel. This
deserves special caution, as a forceful braking could block the front wheel, which could
result in a fall. The driver should be familiar with controlled braking of the front wheel!
If there is an electric motor on a bike: you must train with the acceleration
function and reverse functions. Be careful that the acceleration mode or
reverse mode are not unintentionally started while using the bike. For
example, at traffic lights the reverse function can accidentally be activated and
the tricycle reverses.
High speeds in the bends, driving on rough ground, and sharp bends can lead
to the tricycle falling over!
The tricycle will behave differently when cycling without a passenger. Try this
very carefully the first time!
Important safety points for the cyclist
•Be very careful during the first ride.
•When riding the tricycle hold both hands firmly on the handlebars and feet on the
pedals.
•Test the riding style of the tricycle on rough ground at moderate speed. This way
the cyclist learns how to react to unexpected movements of the tricycle and the
handlebars during use.
•Explore how the tilting movements of the tricycle react to body posture. Tilt to
the inside of the bend.
•Small obstacles should be cycled over with appropriate speed.

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•Obstacles higher than five centimetres should be avoided.
•Ensure that no dangerous speed develops while driving downhill and entering
tunnels. Brake on time and cycle at a moderate speed.
Electro system Silent
The Silent Electric motor system is a special developed support system by Van Raam for
the rehabilitation market. The system is characterized by:
1. A simplicity of operation
2. Individually adjustable support for cycling
3. Modern and efficient electronics
4. The powerful electric motors
5. High quality and safe batteries
6. Highly reliable system
The Silent system comes standard with a basic support mode individually programmed for
your bike. In most cases, it gives precise and smooth cycling characteristics with a good
compromise between support and radius of action.
In special cases, an individually tailor-made cycling program is necessary. You can obtain
information from the dealer about the possibilities of a customised cycling program.
Functions:
The electric system has the following functions:
•Pedal support while cycling
•Start support
•Backwards pedalling with support
•Intergrated lighting contol
1. On/off button
3. Start assist
2. Degree of
support (1,2,3)
4. Indication lights

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1. On/off button
Using the on/off button, the electrical system
can be switched on or off.
•Switching on: Push the button briefly.
•Switching off: Push the button for
two seconds.
After the system is turned on, the electric motor is active in level 1.
When the system is not used, it will automatically turn off after a certain time.
Always turn off the electric system before getting on and off the bike, and when
you are walking while holding the bike.
Make sure that the switch under the luggage carrier is
always pressed toward the side where the battery is
located. Note that with some models the battery
switch has a middle (neutral) position as well. That
means the battery is switched off.
2. Degree of support 1, 2 and 3
The desired support can be set by using one of the support
levels 1, 2 or 3.
1. Light support, maximum range.
2. Average support, average range.
3. Maximum support, low range.
You can change the level while cycling.