Verathon BladderScan BVI 3000 User manual

BLADDERSCAN
BVI3000
Verathon Service Partner Manual

0900‑4565 REV‑06

BLADDERSCAN
BVI3000
Verathon Service Partner Manual
Effective: July 13, 2021
Caution: Federal (United States) law restricts this
device to sale by or on the order of a physician.

CONTACT INFORMATION
For assistance servicing your BladderScan system, please contact Verathon Customer Care.
To order replacement parts, please contact Verathon Inside Sales..
Verathon Inc.
20001 North Creek Parkway
Bothell, WA 98011 U.S.A.
Tel: [phone] (US and Canada only)
Tel: [phone]
Fax: [phone]
verathon.com
Verathon Medical (Europe) B.V.
Willem Fenengastraat 13
1096 BL Amsterdam
The Netherlands
Tel: [phone]
Fax : [phone]
Verathon Medical (Australia) Pty. Ltd.
Unit 9, 39 Herbert Street
St Leonards NSW 2065
Australia
Tel: [phone] (within Australia)
Tel: [phone] (international)
Fax: [phone] (within Australia)
Fax: [phone] (international)
0123
Copyright © 2021 Verathon Inc. All rights reserved. No part of this manual may be copied or transmitted by any method without the
express written consent of Verathon Inc.
Verathon, the Verathon torch symbol, BladderScan, and the BladderScan symbol are registered trademarks of Verathon Inc. All other
brand and product names are trademarks or registered trademarks of their respective owners.

i
Verathon Service Partner Manual: Table of Contents
TABLE OF CONTENTS
IMPORTANT INFORMATION.................................................................................................................................1
Service Partner Program Overview & Benefits ......................................................................................................1
How to Use this Manual......................................................................................................................................1
Service Workflow ............................................................................................................................................2
Mandatory System Upgrades or Updates.............................................................................................................2
Requirements for Service.....................................................................................................................................3
Certifications ...................................................................................................................................................3
Environment ....................................................................................................................................................3
RoHS Compliance ............................................................................................................................................3
UDI Compliance...............................................................................................................................................3
Instruments & Tools .........................................................................................................................................4
Precautions & Warnings ......................................................................................................................................5
ANNUAL CERTIFICATION......................................................................................................................................6
Procedure 1. Enter Configuration Mode .....................................................................................................6
Procedure 2. Certify the System .................................................................................................................7
Procedure 3. Exit Configuration Mode...................................................................................................... 17
DIAGNOSTICS & TROUBLESHOOTING ...............................................................................................................18
Identifying the Source of the Issue ....................................................................................................................18
Procedure 4. Isolate the Service Issue........................................................................................................ 19
Repair Guide..................................................................................................................................................... 21
Troubleshooting................................................................................................................................................24
Procedure 5. Identify Irregular Aiming Icons .............................................................................................24
Procedure 6. Test the Printer ....................................................................................................................25

ii
REPAIR & REPLACEMENT....................................................................................................................................27
Minor Repairs ...................................................................................................................................................27
Procedure 7. Clear a Paper Jam ................................................................................................................27
Procedure 8. Clean the Printhead by Using Paper......................................................................................28
Console Repair..................................................................................................................................................30
Procedure 9. Disassemble the Console......................................................................................................32
Procedure 10. Replace the EPROM .............................................................................................................37
Procedure 11. Replace the LCD...................................................................................................................38
Procedure 12. Replace the Window or Buttons...........................................................................................40
Procedure 13. Service the Printer................................................................................................................42
Procedure 14. Replace the Battery Contacts ...............................................................................................46
Procedure 15. Replace the Battery Eject Button ..........................................................................................48
Procedure 16. Replace the Top Cover ........................................................................................................ 51
Procedure 17. Replace the Hide or Printer Door..........................................................................................53
Procedure 18. Reassemble the Console ......................................................................................................54
Procedure 19. Replace the Console Label....................................................................................................62
Procedure 20. Program the Console ...........................................................................................................65
Probe Repair .....................................................................................................................................................69
Procedure 21. Replace the Probe Tailcone................................................................................................... 70
Procedure 22. Program the Tailcone ...........................................................................................................72
Procedure 23. Update the Probe ID ............................................................................................................73
REFERENCE DOCUMENTATION .......................................................................................................................... 74
Workmanship Standards ................................................................................................................................... 74
Probe Components & Parts ............................................................................................................................ 74

iii
Verathon Service Partner Manual: Table of Contents
Console Components & Parts.........................................................................................................................75
Reference Procedures........................................................................................................................................77
Procedure 24. Load Thermal Paper.............................................................................................................77
Procedure 25. Run a Self Test.....................................................................................................................79
Procedure 26. Set Up & Maintain the String Phantom.................................................................................80
Procedure 27. Scan a Tissue‑Equivalent Phantom........................................................................................82
Accuracy Specifications .....................................................................................................................................85
Console Parts & Assemblies ..............................................................................................................................86
Part Numbers....................................................................................................................................................87
Glossary ...........................................................................................................................................................89

1
Verathon Service Partner Manual: Important Information
IMPORTANT INFORMATION
SERVICE PARTNER PROGRAM OVERVIEW & BENEFITS
The BladderScan BVI3000 Service Partner Program gives you the tools and training necessary to perform
factory‑recommended certifications and repairs at your own facility. This annual certification service is one of
the ways Verathon ensures that your BladderScan instruments perform to the highest standards.
This service partner manual provides detailed instructions on how to certify, troubleshoot, and repair
BladderScan BVI3000 devices.
For detailed information about the system and how to operate it, see the latest BladderScan BVI 3000
Operations & Maintenance Manual, available at verathon.com/product‑documentation. Prior to operating the
instrument, ensure that you are familiar with the content in the Operations & Maintenance manual.
IMPORTANT
HOW TO USE THIS MANUAL
Note: To ensure that the figures and instructions are completely legible, this document must be printed in
color. Do not use this document if it has been printed in black and white. Images of parts and labels are for
representational purposes only and are subject to change without notice.
This manual is divided into the following chapters:
• Important Information—Includes an overview of how to use this manual and the required
certifications, environment, and tools needed in order to service a device. Also contains warnings and
cautions. Ensure that you read and understand this chapter before performing service.
• Annual Certification—Contains procedures for performing annual maintenance and certification of
the system. If the system requires service, you continue to the Diagnostics & Troubleshooting chapter.
• Diagnostics & Troubleshooting—Provides information about identifying the source or location
of service issues, identifies the corrective procedures for service issues, and contains additional
troubleshooting procedures for performance issues.
• Repair & Replacement—Provides targeted procedures for replacing and repairing components and
parts within the console and probe.
• Reference Documentation—Contains workmanship standards, reference procedures for general
maintenance, and additional information that may be of assistance.

2
SERVICE WORKFLOW
The annual maintenance and certification procedures are contained in the Annual Certification chapter.
As you complete these procedures, you may identify a service issue or required repair. If a service issue is
identified, you will use the Diagnostics & Troubleshooting chapter and Repair & Replacement chapter in order
to service the system. The following figure illustrates the general order in which you should complete these
procedures and advance through the manual.
Figure 1. Service Workflow for BVI3000 System
Diagnostics & TroubleshootingAnnual Certification Repair & Replacement
Certify the
System (7)
Exit
Configuration
Mode (17)
Enter
Configuration
Mode (6)
Disassemble
the Console
(32)
Console Repair
Procedures
Reassemble
the Console
(54)
Minor Repairs
(27)
Replace the
Probe Tailcone
(70)
Program the
Tailcone (72)
Update the
Probe ID
(73)
Isolate the
Service Issue
(19)
Repair Guide
(21)
Troubleshooting
(24)
Service issue
identified
If a service issue is discovered while certifying the instrument, use the Diagnostics & Troubleshooting
chapter in order to isolate the service issue to the console or the probe. The Repair Guide section identifies
which repair procedures to complete and a recommended completion order. By completing the corrective
procedures in the indicated order, you are troubleshooting and eliminating possible sources of the failure.
Once you have isolated the issue and identified the likely repair procedures, continue to the Repair &
Replacement chapter, which is divided into three sections: minor service procedures, the console, and the
probe. Once the failure has been resolved, additional corrective procedures may not be required. Complete
service as detailed in each section. Use the Annual Certification chapter in order to certify the instrument and
confirm that it is in good working condition after completing service.
As you complete repairs or test the working order of the device, visually inspect for damage and use the
Workmanship Standards section on page74 to determine if any components or parts require replacement.
MANDATORY SYSTEM UPGRADES OR UPDATES
If the PCB assembly has a removable EPROM, ensure the EPROM is upgraded to the 2.100 software version.
If the PCB assembly does not have a removable EPROM, it has a programmable EEPROM with software
versions 3.000 or higher. For software versions 3.000 and 3.010, it is recommended that you send the system
to Verathon in order to have the EEPROM updated. Software versions under 3.020 have a maximum calendar
date of December 31, 2019. If the software is not updated, the date on exam printouts may be inaccurate.

3
Verathon Service Partner Manual: Important Information
REQUIREMENTS FOR SERVICE
CERTIFICATIONS
Only trained Verathon Service Partners, qualified to perform these activities, should perform the procedures
contained within this manual. Verathon Service Partners agree to comply with the following:
• All maintenance and servicing will be conducted in accordance with the standards set forth in this
manual.
• All repair parts, accessories, and product‑specific calibration test equipment will be purchased directly
from Verathon Inc.
• Only authorized Verathon Inc. parts will be used, and components will not be modified, changed, or
substituted for any purpose.
Stop and seek assistance from Verathon Customer Care if, during the course of following a procedure, you
notice something unsafe or beyond your training and experience.
ENVIRONMENT
In order to protect electrical and electronic parts (such as PCBAs), ensure that you are working in an
environment with an electrostatic discharge (ESD) control program. Any parts that are sensitive to ESD are
marked with one of the following symbols.
Figure 2. ESD Symbols
ROHS COMPLIANCE
Some BVI3000 consoles and probes are compliant with the Restriction of Hazardous Substances (RoHS)
Directive, which restricts the use of certain hazardous substances in electrical and electronic equipment.
Consoles that are compliant with RoHS can be identified by a serial number that begins with B33, and probes
that are compliant with RoHS can be identified by a serial number that begins with either P33 or P43. When
you are servicing one of these consoles or probes, ensure that you use RoHS‑compliant materials and parts.
For any questions about RoHS‑compliant equipment, please contact Verathon Customer Care.
UDI COMPLIANCE
Depending on its date of manufacture, a Verathon product may or may not conform to the Unique Device
Identification (UDI) standard. For items manufactured before the standard went into effect, the identity of
the product line and the individual device are shown on the product’s labels and packaging as plain text.
For items manufactured to comply with the standard, the identity and specifications of the product line are
shown as a registered code on the product’s labels and packaging. The identity of the individual device,
frequently a serial number, appears within the code.
When replacing a product label, be sure to use the appropriate replacement part (either UDI‑compliant or
non‑UDI). For any questions about UDI‑compliant equipment, contact Verathon Customer Care.

4
INSTRUMENTS & TOOLS
Be aware of the force that you apply to screws, as they or their housings can break if too much force is used.
For information about the parts and components used when servicing a BVI3000 system, see Part Numbers
on page87. The following tools are required in order to service the system:
• Screwdriver with interchangeable bits
• #1 Phillips bit
• #2 Phillips bit
• T15 star bit
•
3/16‑inch wrench or socket wrench
• Bar clamps (2)
• Tweezers
• Pliers
• File
• Ionized air gun
• EPROM extractor
• Isopropyl alcohol, 70% or higher
• Loctite 422 bonder (0135‑0042)
• Double‑sided tape (0410‑0011)
* See Part Numbers on page87 for orderable part number
• All‑purpose cleaner
• Kimtech wipes (or equivalent)
• Cotton swabs (Q‑tips)
• Disposable gloves
• Master key (0810‑0110)
• PC station with access to a printer
• Certified adult bladder phantom (0620‑0068)
• BVI 3000 string phantom kit (0620‑0156)
• BVI 3000 test console (0570‑0090)*
• BVI 3000 test probe (0570‑0091)*
• BVI 3000 battery charger (0400‑0132)
• BVI 3000 battery (0400‑0039)
• Thermal paper roll for printer (0800‑0042)

5
Verathon Service Partner Manual: Important Information
PRECAUTIONS & WARNINGS
Warnings indicate that injury, death, or other serious adverse reactions may result from use or misuse of
the device. Cautions indicate that use or misuse of the device may cause a problem, such as a malfunction,
failure, or damage to the product. Please heed the following warnings and cautions.
PRECAUTIONS
To avoid paper jams, never fold the end of the paper roll, cut it diagonally, or cut it to a point.
CAUTION
WARNINGS
Risk of explosion, fire, or serious injury. The BladderScan BVI 3000 system is
battery‑powered. Failure to note the following when handling the battery may result in serious
injury or damage:
• Never short‑circuit the battery by bringing the battery terminals into contact with any other
conductive object.
• Never expose the battery to abnormal shock, vibration, or pressure.
• Do not disassemble, heat above 60°C (140°F), or incinerate the battery.
• Keep battery out of reach of children and in original package until ready to use.
• If the battery is leaking or its case is cracked, put on protective gloves to handle it, and
discard it immediately. Always dispose of used batteries in compliance with all applicable
laws and regulations.
• Put insulating tape, such as cellophane tape, on the electrodes during transportation in order
to avoid a possible short circuit, fire, or electrical shock.
WARNING

6
ANNUAL CERTIFICATION
When servicing an instrument, it is necessary to verify that the device is functioning properly prior to
returning it to use. This chapter contains required certification procedures for the BVI3000 system:
• Enter Configuration Mode—Prior to performing repairs or certifying the instrument, it is necessary
that you put the console in configuration mode. This allows you to easily access service and set‑up
screens on the console.
• Certify the System—This procedure ensures that the system is in good working order. Repeat this
procedure and system repairs as needed in order to complete service.
• Exit Configuration Mode—Once the system has passed the certification procedure, you need to
return the console to standard operating mode.
PROCEdURE 1. ENTER CONFIGURATION MOdE
Prior to performing repairs or certifying the instrument, it is necessary that you put the console in
configuration mode. This allows you to easily access service and set‑up screens on the console.
QUANTITY PART # DESCRIPTION
Tools
10810‑0110 Master key
10400‑0039 BVI3000 battery
1. Ensure the console is turned off, and then connect the master key to the probe port.
2. Place a charged battery into the console, and then press the Power button.
3. On the Main Menu screen, press the SCAN button.
BVI 3000
SCAN ALTPRINT NOTES
13:2705/22/14

7
Verathon Service Partner Manual: Annual Certification
4. On the Scan screen, press the far right button below the target icon. The instrument beeps 3 times.
DONE SCAN
READY TO SCAN
5. Press the Power button. The instrument turns off.
6. Disconnect the master key.
7. Press the Power button. The instrument turns on and is in configuration mode.
PROCEdURE 2. CERTIFY THE SYSTEM
This procedure is used to perform annual certification of your BVI3000 instrument or confirm that it is in
good working order after service. It consists of the following sections:
• Check the Cosmetic Appearance
• Check Power & Backlight Functions
• Verify Console Settings
• Perform a Self‑Test
• Perform a Print Test
• Perform a String Test
• Set the Calibration Date
• Scan the Bladder Phantom
• Test the Battery Charger & Batteries
QUANTITY PART # DESCRIPTION
Tools
10620‑0068 Certified adult bladder phantom
10400 ‑ 0132 BVI3000 battery charger
10400‑0039 BVI3000 battery
10800‑0042 Thermal paper roll for the printer
10620‑0156 BVI3000 string phantom kit
1 — Clean, soft cloth

BLAddERSCAN BVI 3000
CERTIFICATE OF CALIBRATION & COMPLIANCE
Instrument SN:
Probe SN:
Asset Number:
Location:
The tests performed by the technician on the equipment listed above confirmed that it met all applicable product
manufacturing and test specifications. Certification service is performed in compliance with Verathon Inc.
manufacturing test specifications and equipment.
Verathon recommends that certification of calibration be performed once a year.
Today’s Date: Next Certification Date:
COMPLIANCE WITH “CERTIFY THE SYSTEM”PROCEdURE
Check the cosmetic appearance
Check power and backlight functions
Console settings and software are correct
System passes self‑test
System passes print‑test
Calibration date is correct
System passes string‑test
Scan results are accurate (record in table below)
Battery charger functions properly
Replaced batteries? Yes No
SCAN RESULTS ON TISSUE‑EQUIVALENT PHANTOM
Ensure that you capture at least one scan result in each scan mode. If desired, collect three scan results in each mode
to ensure consistency. Confirm the results are within the accuracy range of the phantom’s certified value.
Certified volume for phantom: mL
SCAN MODE SCAN #1 SCAN #2 SCAN #3 WITHIN RANGE?
Male mode Yes No
Female mode Yes No
Comments:
CERTIFIEd ON BEHALF OF VERATHON INC. BY:
Technician’s Signature Date
Global Headquarters
Verathon, Inc.
20001 North Creek Parkway
Bothell, WA 98011 U.S.A.
Tel: [phone] (US & Canada)
Fax: [phone]
Verathon Medical Australia
Unit 9, 39 Herbert Street
St Leonards NSW 2065
Tel: [phone] (Australia)
Fax: [phone] (Australia)
European Headquarters
Verathon Medical Europe B.V.
Willem Fenengastraat 13
1096 BL Amsterdam
The Netherlands
Tel: [phone]
Fax: [phone]

9
Verathon Service Partner Manual: Annual Certification
SETUP
1. Make a copy of the "Certificate of Calibration & Compliance" on page 8. As you progress through
this procedure, complete the certificate.
2. If you have not done so already, ensure that the console is operating in configuration mode, as
documented in the procedure Enter Configuration Mode on page6.
CHECK THE COSMETIC APPEARANCE
3. Inspect the console and probe to ensure that it meets the requirements outlined in the section
Workmanship Standards on page74.
4. Verify that all visible screws, feet, and surfaces are seated well.
5. Verify that the printer door can fully open and close.
6. Verify that the battery is easily inserted and removed.
7. Hold the printer paper roll in place, and then gently shake the console to ensure there are no loose parts.
CHECK POWER & BACKLIGHT FUNCTIONS
8. If you replaced the EPROM or the PCB assembly, ensure that you have completed the procedure Program
the Console on page65.
9. Attach the probe to the console, and then insert a fully charged battery.
10. Press the Power button. The console turns on. Because the console is in configuration mode, the
message “This Unit is Not Setup” appears on the console screen.
11. On the Main Configuration screen, press the RUN button. The console enters standard operating mode.
CABLE
TEST
PROG
PROBE
MFG
TEST
SETUP
NOW RUN
THIS UNIT IS NOT SETUP
12. On the console, place your finger over the light sensor. Confirm that the screen backlight turns on.
Note: The change in lighting may be subtle and difficult to see in a bright room.
Light sensor
13. Remove your finger from the sensor. Confirm that the screen backlight turns off.
Note: The change in lighting may be subtle and difficult to see in a bright room.

10
VERIFY CONSOLE SETTINGS
14. Ensure that the battery icon indicates an accurate representation of the battery’s charge level.
Note: Ensure you that you used a fully charged battery in Step9.
15. Verify the text BVI3000 is displayed on the console screen.
16. Verify the correct date is displayed on the screen.
17. On the Main Menu screen, press the ALT button.
BVI 3000
SCAN ALT
VERATHON
PRINT NOTES
13:2705/22/14
18. On the Alternate Menu screen, verify the version number and that the Box ID matches the serial number
of the console. Update the version according to the following table:
PCBA TYPE VERSIONS UPDATE CORRECTIVE PROCEDURE PAGE
EPROM ≤ 2.034*Required Replace the EPROM 37
EPROM ≥ 2.100 Optional Replace the EPROM 37
EEPROM 3.000–3.010*Recommended Return the system to Verathon for update —
EEPROM ≥ 3.020 Optional Return the system to Verathon for update —
*Software version has a maximum calendar date of December 31, 2019. If the software is not updated, the date on exam printouts
may be inaccurate.
NAME TIMEDATE
Copyright 2013 by
VERATHON Corporation
VER: 2.100 (1A13)
Box ID: 00001965
PREF SELF
TEST
PERFORM A SELF‑TEST
19. On the Alternate Menu screen, press the SELF TEST button. The instrument begins the self‑test.
NAME TIMEDATE
Copyright 2013 by
VERATHON Corporation
VER: 2.100 (1A13)
Box ID: 00001965
PREF SELF
TEST
As the test is completed, the Self Test screen displays the status of the systems tested. Confirm all of the
self‑test systems passed. When the test is complete, the instrument returns to the Main Menu screen.
ROM Te st PASSED
Bus Te st PASSED
NVRAM Te st PASSED
SRAM Te st PASSED
FLASH Te st PASSED

11
Verathon Service Partner Manual: Annual Certification
PERFORM A PRINT TEST
20. Ensure there is a roll of thermal paper in the console.
21. On the Main Menu screen, press the PRINT button.
BVI 3000
SCAN ALT
VERATHON
PRINT NOTES
13:2705/22/14
22. On the Print screen, press the SELbutton until TEST PRINT is selected.
PRINT SELDONE
TEST PRINT
COST SAVING
LAST IMAGE
X
23. Press the PRINT button. The instrument begins printing.
PRINT SELDONE
TEST PRINT
COST SAVING
LAST IMAGE
X
24. Confirm that the test printout looks like the following simple grayscale pattern and alphanumeric characters.
!"#$%&’()*+,-./01234
56789:;<+>?@ABCDEFGHI
JKLMNOPQRSTUVWXYZ[]
_ʽabcdefghijklmnopqrs
tuvwxyz{|}~üäåÄÅÉÆöõï
000
002
004
006
008
000
001
002
003
004
000
000
001
001
002
Probe: 21308 Box: 00001965
VER: 3.020 D949
Probe Scan Count: 865
Console Scan Count: 1282

12
PERFORM A STRING TEST
25. Ensure that the string phantom has been properly set up according to the instructions in the procedure
Set Up & Maintain the String Phantom on page80.
26. Turn the console off, and then turn the console on. The console is now in configuration mode.
27. On the Main Configuration screen, press the PROG PROBE button.
CABLE
TEST
PROG
PROBE
MFG
TEST
SETUP
NOW RUN
THIS UNIT IS NOT SETUP
28. On the Program Probe screen, press the PROG button.
PRINTPROG SCAN
AA
29. On the Program screen, verify the probe serial number is correct.
If the probe serial number is not correct, press ID, and then enter the correct serial number.
30. On the Program screen, press SAVE. The console returns to the Program Probe screen.
SEL–+
A Probe Type = 12DOME_120
Phi Offset = 5
Phi HYST = 2
Gain Offset = 0
Phi Time = 2.000
ID: 01234
# SCANS
924
ID SAVE
31. Place the probe into the string phantom probe insert, and then align the probe label with the recess in the insert.
Ensure the probe fits snugly in the insert.
Label alignment