Getting Help
If you are experiencing difficulty installing or using your Verbatim product, please visit the
main Technical Support website at www.verbatim.com/support.
Limited Warranty Terms
The Verbatim Americas, LLC warranty obligations for this hardware product are limited to
the terms set forth below:
Verbatim warrants its products to be free of defects in material and workmanship under
normal use and service for a period of 7 years from the date of purchase. Verbatim’s sole
obligation with respect to claims of non-conformance made within the warranty period
described above shall be, at its option, to repair or replace any item of Equipment that
Verbatim, in its sole discretion, determines to be defective, subject to the procedure set
forth below.
Verbatim’s warranty obligations hereunder are expressly conditioned upon (i.) the
Products being properly installed, used and maintained at all times by Customer;
(ii.) the Products not being subject to unusual mechanical stress or unusual electrical or
environmental conditions or other acts of God; (iii.) the Products not being subjected to
misuse, accident or any unauthorized installation/deinstallation by Customer or other third
party; (iv.) the Products not being altered or modified in an unauthorized manner, unless
approved in writing or otherwise performed by Verbatim and (v.) Customer promptly
installing all Product revisions that have been released for such Products by Verbatim
throughout the warranty term. Verbatim does not warrant that the Products will operate in
any specific combination that may be selected for use by Customer or that the operation
of the Products will be uninterrupted or error free, or that all non-conformance or defects
will be remedied. Additionally, Verbatim shall have no warranty obligations for any failure
of the Products to conform to the applicable product specifications resulting from the
combination of any Product(s) with hardware and/or software not supplied by Verbatim.
If it is determined that any Product(s) reported as defective or non-conforming by
Customer during the warranty period is not defective or non-conforming, Verbatim may, at
its option, charge Customer for any labor provided and expenses incurred by Verbatim in
connection with such determination, at Verbatim’s then current rates.
Verbatim is not liable for any damage to or loss of any programs, data, or other information
stored on any media contained within the Verbatim hardware product, or any non-
Verbatim product or part not covered by this warranty. Recovery or reinstallation of
programs, data or other information is not covered under this Limited Warranty.
Verbatim shall not be responsible for unauthorized sale or misrepresentation by
unauthorized third party resellers. Verbatim warranties are not transferable with
ownership. Products purchased by auction, yard sale, flea market or purchased as demo
units may not be covered under Verbatim’s warranty.
THE WARRANTIES OF VERBATIM AND REMEDIES OF CUSTOMER SET FORTH IN
THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY VERBATIM AND ACCEPTED BY
CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR
IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING
HEREBY EXPRESSLY AND UNEQUIVOCALLY DISCLAIMED BY VERBATIM AND WAIVED BY
CUSTOMER TO THE EXTENT ALLOWED BY LAW (AND TO THE EXTENT NOT WAIVABLE
BY LAW, ARE LIMITED TO THE TERM OF THE EXPRESS WARRANTY SET FORTH HEREIN).
VERBATIM IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING ANY
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