Verizon LTE Network Extender User manual

Verizon 4G LTE Network Extender User Guide v0.8 1
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LTE Network Extender
User Guide

Verizon 4G LTE Network Extender User Guide v0.8 2
Copyright © 2020, All Rights Reserved.

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1Getting Started ............................................................................................................................................... 4
1.1 Inside the Box................................................................................................................................................ 4
1.2 Your Extender ............................................................................................................................................... 4
1.3 Reset Button ................................................................................................................................................. 5
1.4 Requirements................................................................................................................................................ 5
1.5 Safety 5
2Setup .............................................................................................................................................................. 6
2.1 Extender........................................................................................................................................................ 6
2.1.1 LCD Display ........................................................................................................................................ 7
2.2 GPS……………………………………………………………………………………………………………………………………………………………8
2.3 Wall Mount ................................................................................................................................................. 10
2.4 Making a Call............................................................................................................................................... 12
3Web Admin UI .............................................................................................................................................. 13
3.1 Admin Website Overview ........................................................................................................................... 13
3.2 Sign In.......................................................................................................................................................... 15
3.3 Home........................................................................................................................................................... 17
3.4 Connected Devices...................................................................................................................................... 18
3.5 Settings........................................................................................................................................................ 19
3.5.1 Network........................................................................................................................................... 19
3.5.2 Advanced ......................................................................................................................................... 21
3.5.3 Time Zone ........................................................................................................................................ 23
3.5.4 Reset................................................................................................................................................ 24
3.6 About .......................................................................................................................................................... 25
3.6.1 Status & Alarms ............................................................................................................................... 25
3.6.2 GPS................................................................................................................................................... 27
3.6.3 Support ............................................................................................................................................ 28
4Configuring Your Firewall.............................................................................................................................. 30
5Troubleshooting ........................................................................................................................................... 31
5.1 Capacity & Network Coverage .................................................................................................................... 32
5.2 LCD Display Messages & Error Codes.......................................................................................................... 32

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1.1 Inside the Box
•LTE Network Extender
•Power Adapter
•Ethernet Cable
•Cable Clip x 5
1.2 Your Extender

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•The Power LED displays either white or red depending on device mode.
•The extender features an internal GPS module that can be accessed by removing the bottom cover. Refer to 2.2 GPS for
more information.
•The LCD Display shows status information regarding GPS satellites tracked and number of LTE devices connected.
•The Display Button toggles additional device information on the LCD display.
1.3 Reset Button
The extender’s reset button on the back side of the device, enables you to reset the device back to its original factory state.
This can be useful for troubleshooting, resetting passwords, or if you experience any difficulty with your device. Performing
a reset will reset all settings and configurations.To perform a reset, press and hold the reset button for at least 10 seconds,
until the Power LED displays solid white, indicating a reset. Wait a few minutes for device to restart.
1.4 Requirements
•This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on. Refer to 2.4 Making
a Call for more information.
•The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet
access with minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10
Mbps upload or higher are recommended.
•The 4G LTE Network Extender requires a continuous GPS signal from the provided GPS antenna. For initial GPS fix, four
strong GPS satellite signals must be available. If necessary, please use the included 23’ GPS extension cable to position
the GPS antenna as close to a window as possible. Refer to 2.2 GPS
1.5 Safety
•WARNING: Reproductive Harm www.P65Warnings.ca.gov
•WARNING OF 911 LIMITATIONS: 911 or enhanced 911 services may be limited in areas outside of wireless network
coverage. This device extends the reach of wireless network coverage in your area. Therefore, in the event of an
electrical power outage, broadband connection failure, termination of broadband service or other service disruption, you
may not be able to make 911 calls using this device. Always be prepared to report your location to public safety.
•FCC Radiation Exposure Statement: To ensure the safety of users, the FCC has established criteria for the amount of radio
frequency energy various products may produce depending on their intended usage. This product has been tested and
found to comply with the FCC’s exposure criteria.
•Place your LTE Network Extender at least 10 feet away from products that generate electromagnetic radiation (e.g.,
microwave oven).
•Use only the included power adapter, using any other power source may damage the extender.

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Your LTE Network Extender can be setup by following the procedures explained in this section. Before installing the LTE
Network Extender, remember to confirm that your package contains all components, and review the Product Safety and
Warranty document included in the package.
2.1 Extender
1. It’s recommended to place the LTE Network Extender near a window or otherwise elevated location such as on a
bookshelf or cabinet, for best results.
2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE
Network Extender.
3. Connect the included power adapter to the LTE Network Extender’s DC 12V power port and plug the power
adapter into an available power outlet.
4. The Power LED should blink white when the LTE Network Extender is plugged in, to indicate the initialization and
startup process. If the Power LED displays solid red, this indicates a hardware issue/problem.

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5. The extender will automatically begin the initialization and startup process. This process may take up to 60
minutes.
6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to
the Verizon network, and then searching for a GPS signal.
For proper operation and E911 service, a GPS signal is required. If a GPS signal is not acquired after 30 to 60
minutes, please refer to 2.2 GPS. The GPS signal acquisition status can be checked using the Web Admin UI as
shown in 3. Web Admin UI
7. To finish the startup process, the LTE Network Extender will download any necessary software updates and
configuration data. When the startup process is complete, the Power LED will return to solid white and the LED
Display will show “Service Active”.
2.1.1 LCD Display
The LCD Display can display additional information: the LTE Network Extender IP address, MAC address, serial number, GPS
Satellites connected, and mobile devices connected. Press the Display Button on the left panel of the extender to toggle
through information screens.
Refer to 5.2 LCD Display Messages & Error Codes for more information on other messages or errors that the LCD may
display.

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2.2 GPS
If a GPS signal is not acquired after 30-60 minutes, you can use the internal GPS antenna to improve reception. It’s
recommended to position the GPS antenna beside a window. To take out and reposition the GPS antenna, follow the
instructions below.
1. Turn off the LTE Network Extender.
2. Remove the rear cover on the 4G LTE Network Extender.
3. Take out the GPS antenna and unwrap the cable.
4. Return the plastic cable holder into place inside the extender.
5. Reattach the rear cover.
6. Ensure that the GPS cable is running through the notch in order to properly fasten the rear cover back into place.
7. Place the antenna close to a window. If needed you can use double-sided tape to secure the bottom of the GPS
antenna in place, although take care not to cover the antenna with tape.
8. Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal. Four strong GPS
satellite signals are required for a GPS location fix –the process may take up to 60 minutes.
9. If still encountering problems, check the GPS signal on the GPS page of the Web Admin UI. If you cannot verify that
the extender can consistently track 4 or more strong GPS satellite signals, then try another location for the GPS
antenna where the signal may be better.

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2.3 Wall Mount(Outbox Accessory)
A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix
your extender directly to a wall for better positioning.
1. Screw the included wall mount bracket into desired position on a wall securely, ensuring it’s the correct way up.
(Screws are included with the wall-mount).
2. Make sure all cables are already connected to your 4G LTE Network Extender.

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3. Align your extender to the bracket (your extender should be oriented with the LCD screen in the bottom left
corner), and press firmly into place until it slots onto the bracket securely.
•The extender can be slightly rotated on the wall mount bracket if needed. Do not rotate your extender beyond 22.5
degrees to the left, or 30 degrees to the right on the wall mount bracket. Doing so can result in the extender falling from
the bracket.

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2.4 Making a Call
When your extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must
be within 50 feet of the LTE Network Extender and have Advanced Calling switched on.
Advanced Calling settings vary according to operating systems:
•Android™: Go to Settings > Advanced Calling and turn on.
•Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data. Additionally, on the “My
Verizon” Mobile App, enable Advance Calling feature for your phones.
•Windows®: Go to Settings > Cellular + SIM > SIM settings and turn on Advanced Calling.
•On some devices, it may be found in Wireless Calling, HD Voice, VoLTE call or similar.
With Advanced Calling switched on, you can verify your Verizon phones are connected to the LTE Network Extender:
1. Dial #48 from your mobile phone
2. You should hear the following confirmation: “You are under LTE Network Extender coverage”
3. Some phones may show a home icon when connected to the LTE Network Extender.
The LTE Network Extender’s coverage can vary according to environmental factors, interference and strength of external
cell towers.

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The LTE Network Extender Web Admin UI enables you to configure features, see the extender’s status and make changes to
settings.
Using a computer connected to the same network (same router) as the LTE Network Extender, follow the steps below to
access the Web Admin UI:
1. Toggle information on the extender’s LCD Display by pressing the Display Button (left panel), until you see your
extender’s IP address displayed.
2. Enter the IP address into the address bar of a web browser e.g. http://<LTE Network Extender IP Address>
3. You will arrive to the Web Admin UI Home screen as shown in the next section.
3.1 Admin Website Overview
The Web Admin UI provides detailed status information and access to a range of functions and settings. Use the main menu
on the left side to navigate. When you navigate to another page, or click the Sign In icon, you will be prompted to Sign In as
shown in the next section.

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Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices
and Sign In Status.

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3.2 Sign In
When you arrive to the Web Admin UI, you will need to sign-in with the admin password to continue. You’ll be prompted to
sign-in when you attempt to navigate to another page, or when you click the Sign-In icon in the top right.
1. Enter the admin password and click Sign In. The default admin password is LTEFemto + last 4 digits of the
extender’s unique MAC ID (e.g., LTEFemtoBED0). You can find your extender’s MAC ID displayed on the label on
the back of the extender as shown below:

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2. If you already changed the password and have forgotten it, use the Forgot Admin Password link. You will be
prompted with the Security Challenge Question, which when answered correctly will reset the password back
to default.
Take care that passwords are case sensitive –the last four digits of the MAC ID should be entered in UPPER case.
You can reset the password back to the default admin password anytime if needed, by resetting your extender
back to its factory default settings. This resets all settings back to factory default state. Refer to 1.3 Reset Button
for more information.

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3.3 Home
The Home page displays an overview of your extender’s basic information such as Operational Status, IP Address
and MAC Address and others.
System Information
Operational Status
Current operational status of the LTE Network Extender.
Operational Mode
Current operational mode (Open, Hybrid, or Closed) of the LTE Network Extender.
IP Address
The Internet Protocol (IP) address of the LTE Network Extender.
MAC Address
Displays the MAC address of the extender. MAC address is a unique hardware
identifier used to identify devices in a network. This MAC address can also be found
on the back label of the LTE Network Extender.
Software Version
Displays the software version of the extender.
Location
Displays the GPS coordinates acquired by the extender’s GPS antenna. This is the
physical location of the LTE Network Extender and is provided for E911 calls.

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Map
Links to the GPS location (above) on Bing Maps. Requires GPS Status to be “Location
Acquired” (Refer to 3.6.2 GPS).
3.4 Connected Devices
The Connected Devices page displays information about connected devices (phone, tablets, or other 4G LTE
devices).
Current Connections
Total Connections
Number of total wireless devices currently connected to the LTE Network Extender
with an active call or data session.
Emergency Calls
Number of wireless devices currently connected to the LTE Network Extender with an
active E911 call to emergency services.

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Verizon 4G LTE Network Extender User Guide
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3.5 Settings
3.5.1 Network
The Network page displays information about IPv4 and IPv6 settings. You can enable or disable DHCP Server for
your extender to be dynamically allocated IP address settings, or manually set IP address and DNS values (when
DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size
can also be set here.

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Mode
Mode
Select IPv4 or IPv6 mode.
DHCP
DHCP is enabled by default. When enabled, IP configuration is provided by the local
DHCP server. When disabled, specify a static IP configuration for the extender
manually.
IPv4 / IPv6
Default Gateway
Displays default gateway IP address. When DHCP is disabled, enter the default
gateway IP address here.
IP Address
Displays local IPv4 IP address of the extender. When DHCP is disabled, enter the IPv4
address here.
Subnet Mask
Displays subnet mask of the extender. When DHCP is disabled, specify a subnet mask
here.
Primary DNS
Displays the primary DNS server IP address. When DHCP is disabled, enter the primary
DNS server IP address here.
Secondary DNS
Displays the secondary DNS server IP address. When DHCP is disabled, enter the
secondary DNS server IP address here.
MTU Size
Maximum Transport Unit (MTU) defines the maximum packet size for data
transmission over the network. The default setting is recommended. When set too
high, users may experience poor voice quality and increased latency. If set too low,
overall bandwidth consumption will be increased and users may experience lower
data speeds.