Vertical CONVERSip Edge 300 User manual

Voice IP Endpoint for
CONVERSip MP5000
User Guide

Edge 300 Voice IP Endpoint
User Guide
Copyright © January, 06 Vertical Communications, Inc.
All rights reserved. Unauthorized use of this document is prohibited.
Vertical Communications, Inc.
106 Cattlemen Road, Sarasota, FL 34243
[phone] or [phone]
-Notice-
Vertical Communications, Inc. strives to design the features
in our communications systems to be fully interactive with one another.
However, this is not always possible, as the combinations
of accessories and features are too varied and extensive
to ensure total feature compatibility.
Accordingly, some features identified in this publication
will not operate if some other feature is activated.
Vertical Communications disclaims all liability relating to
feature non-compatibility or associated in any way with
problems which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to the contrary,
Vertical Communications makes no representation herein
as to the compatibility of features.
Vertical Communications, the Vertical Communications logo and
combinations thereof, and Corporate Office
are trademarks ofVertical Communications, Inc. Artisoft,
TeleVantage, InstantOffice, Comdial and Vertical Networks
are registered trademarks of Artisoft, Inc.
All other brand and product names are used for identification only
and are the property of their respective holders.

- TOC i -
DISCLAIMER/COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 1 - INTRODUCTION
ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AUDIENCE DESCRIPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
RELATED PUBLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SOME CONVENTIONS USED IN THIS MANUAL . . . . . . . . . . . . . . . 4
SECTION 2 - OVERVIEW 5
POSITIONING THE EDGE 300. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
MAKING THE CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ADJUSTING THE VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
USING THE LCD MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Use the Submenus
(e.g., Hardware, Information, Network, etc.) . . . . . . . . . .11
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SECTION 3 - MAKING CALLS
MAKING ACALL TO ANOTHER EXTENSION . . . . . . . . . . . . . . . 17
MAKING ACALL TO AN OUTSIDE PARTY . . . . . . . . . . . . . . . . . 19
REDIALING APREVIOUSLY DIALED NUMBER . . . . . . . . . . . . . . 20
MAKING ACALL USING ASPEED DIAL BUTTON. . . . . . . . . . . . 21
CALLING THE ATTENDANT. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
SECTION 4 - ANSWERING CALLS
ANSWERING INCOMING CALLS . . . . . . . . . . . . . . . . . . . . . . . . 23
USING DONOT DISTURB (DND). . . . . . . . . . . . . . . . . . . . . . . 24
HANDLING MULTIPLE CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . 25
TABLE OF CONTENTS
Edge 300 User Guide

TABLE OF CONTENTS Edge 300 User Guide
- TOC ii -
SECTION 5 - PROCESSING CALLS
MUTING THE MICROPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
USING CALL HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
RETRIEVING AHELD CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
PAGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replying to a Meet-Me Page. . . . . . . . . . . . . . . . . . . . . . . 30
PARKING CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Placing an Outside Call in a Park Orbit . . . . . . . . . . . . . . . 30
Retrieving an Outside Call from a Park Orbit. . . . . . . . . . . 31
TRANSFERRING ACALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Screen and Transfer a Call
to Another Endpoint in the System. . . . . . . . . . . . . . . . . 32
Transfer a Call without Screening . . . . . . . . . . . . . . . . . . . 33
ESTABLISHING ACONFERENCES . . . . . . . . . . . . . . . . . . . . . . . 34
Private Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Public Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
APPENDIX
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Technical Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
SIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

DISCLAIMER/COMPLIANCE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help

- 3 -
ABOUT THIS MANUAL
This manual describes how to use the CONVERSip Edge 300 Voice IP
Endpoint, models Edge 300-12 and Edge 300-24.
This manual is intended to provide:
• basic knowledge of the functions and features of the Edge 300 LCD
user interface.
• step-by-step procedures for processing calls and controlling individual
extension settings.
AUDIENCE DESCRIPTION
This manual is intended for persons who use CONVERSip Edge endpoints
on a day-to-day basis.
You should:
• read this manual in normal reading sequence before first using the
Edge 300 User Interface.
• refer to this manual as necessary while modifying your endpoint
settings.
RELATED PUBLICATIONS
This manual refers you to related publications, when appropriate, for
additional information.
SECTION 1 - INTRODUCTION
Edge 300 User Guide

SOME CONVENTIONS USED IN THIS MANUAL Edge 300 User Guide
- 4 -
SOME CONVENTIONS USED IN THIS MANUAL
Many of the procedures require you to enter settings or to choose from a list
of variables. To signify when you are to act upon an item, parameter,
button, etc. we italicize the name of the item being acted upon. For
example, the following sentences instruct you to press a specific key on
your keyboard.
• Press Enter.
• Press Esc.
• Press Page Up or Page Down.
• Press and hold the Shift and Ctrl keys simultaneously.

Before you start using your Edge, take a quick look at its layout. The
endpoint has three soft keys, 12 or 24 programmable buttons (see
illustrations below), seven fixed function buttons, volume up and down
buttons, an LCD, and a standard dial pad.
EDGE 300 BASIC ELEMENTS
The Edge 300-24 and Edge 300-12 models are identical except for the
number of programmable buttons available. Review the image below that
is appropriate for the model you are using.
Edge 300 - 24 Button Model
Does Your Phone Have 12 or 24 Programmable Buttons? (continued on next page)
handset
speaker
(located
under
the
handset)
LCD
soft keys (not
programmable)
volume up
24programmable
buttons
hold
redial
speaker
mute
dial/answer
microphone opening
(locatedunder the front panel
at the front of the phone)
transfer/
conference
headset
volume down
SECTION 2 - OVERVIEW
Edge 300 User Guide

EDGE 300 BASIC ELEMENTS Edge 300 User Guide
- 6 -
Does Your Phone Have 12 or 24 Programmable Buttons? (continued)
Edge 300 - 12 Button Model
When your new Edge 300 arrives, the system installer unpacks the phone
and connects the line cord to a network jack. The following sections
describe a few initial adjustments that allow you to quickly begin making
and answering calls.
handset
speaker
(located
under
the
handset)
LCD
soft keys (not
programmable)
volume up
12programmable
buttons
hold
redial
speaker
mute
dial/answer
microphone opening
(locatedunder the front panel
at the front of the phone)
transfer/
conference
headset
volume down

Edge 300 User Guide POSITIONING THE EDGE 300
- 7 -
POSITIONING THE EDGE 300
You should adjust the position of the Edge 300 on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your Edge 300 as a speakerphone, the microphone
and loudspeaker are farther from you than when you use a handset. Some
positioning tips to consider include:
• For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
• Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
• Place the Edge 300 on a hard surface and away from table edges. Do
not place the Edge 300 in corners or enclosures. Do not let
obstructions come between you and the microphone.
The Edge 300 has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the Edge 300, the pedestal is
in its lowest position—flush against the pedestal.
To adjust the pedestal, perform the following tasks.
1) Grasp the rear of the
pedestal base firmly with
one hand and lift the rear
portion of the Edge 300
upward with your other
hand.
2) Lift the Edge 300 upward
with one hand and raise
the Edge 300 supporting
arms upward with your
other hand.
• Notice there are three
sets of notches under
the Edge 300
corresponding to the
three positions
available. Positioning the Edge 300 (continued on next page)

MAKING THE CONNECTIONS Edge 300 User Guide
- 8 -
Positioning the Edge 300 (continued)
3) When the Edge 300 is at the desired height, select the closest pair
of notches and insert the supporting arms in the notches. Press
down slightly on the Edge 300 until you feel the supporting arms
snap into place.
Note: Also remember, as with any piece of electronic
equipment, your Edge 300 may be damaged by contact
with liquids. So please try to place the Edge 300 in an
area that is free from the danger of spills.
MAKING THE CONNECTIONS
The connectors for attaching your Edge 300 to the network are located on
the underside of the instrument. Here you will also find connectors for
attaching the power supply and an optional headset. You can also connect
a cable from the Edge 300 to your PC so that both devices can operate with
a single network cable. The following diagram shows the cable connection
locations.
Note: Some types of network equipment can provide the
power for the Edge 300 instrument through its Ethernet
connection. In those instances, the external power
supply is not required.
To LAN
connection
To PC To Handset
To Headset
Power
Caution: Do not connect this jack
directly to a central office line.

Edge 300 User Guide ADJUSTING THE VOLUME
- 9 -
ADJUSTING THE VOLUME
Adjusting the volume on the Edge 300 endpoint affects the loudness of the
speaker, handset, headset (if equipped), and ringer. Refer to Figure 1-1 for
the location of the volume control.
To Adjust the Volume During a Call
Press the volume up or volume down button on the Edge 300.
• The Edge 300 adjusts the volume incrementally each time you
press the button.
• The volume setting remains in effect for the current call only.
To Adjust the Volume for All Calls
Select Menu>1 Hardware Settings>1 Handset Volume and set the
handset volume you want to use on all calls.
• The new setting remains in place until you make subsequent
adjustments.
• In the same manner, you can adjust your default speaker volume
(Menu>1 Hardware Settings>2 Speaker Volume), default headset
volume (Menu>1 Hardware Settings>3 Headset Volume), and
default ring volume (Menu>1 Hardware Settings>4 Ring Volume).

USING THE LCD MENU Edge 300 User Guide
- 10 -
USING THE LCD MENU
The Edge 300 menu allows you to view or modify the configuration settings
of your Edge 300, and to view the call activity log. Some items are
password protected and should only be changed by the installer or
administrator, since doing so could adversely affect the operation of your
phone.
Normal display on your Edge 300 LCD consists of the date and time on the
first line, and the soft key labels on the second line.
Note: If you want to see the extension number assigned
to this Edge 300, either lift the handset or press the
SPEAKER button; the Edge 300 displays the extension
number in the lower left corner of the LCD.
If you have unread voice mail messages waiting, the display shows you the
number of messages.
Call Voicemail
To call the voice mail system, press the VMAIL or VM:2 soft key.
Using the LCD Menu (continued on next page)
Tue Apr 20 4:22
VMAIL DND MENU
Tue Apr 20 4:22
VM:2 DND MENU

Edge 300 User Guide USING THE LCD MENU
- 11 -
Using the LCD Menu (continued)
Use the Submenus
(e.g., Hardware, Information, Network, etc.)
1) To enter the configuration submenus, press the MENU soft key.
2) Press NEXT to advance to the next menu choice.
3) To select an item, press the ENTER soft key.
4) To return to the previous level, press the BACK soft key. To
advance to the next item on the current menu, press NEXT.
• If the displayed results extend beyond the viewing area of the
LCD, the soft key functions change to allow you to scroll to the left
or right.
1 HW Settings
ENTER BACK NEXT
02:02:d0:00:11:00 ->
<- BACK ->

USING THE LCD MENU Edge 300 User Guide
- 12 -
Main Menu Options
The following selections are available from the Edge 300 menu.
MAIN MENU OPTION 1
Main Menu Options (continued on next page)
1 Handset Volume—allows you to set the current
volume setting for the handset, from 1 to 8, with 8
being the highest. The default is level 3.
2 Speaker Volume—allows you to set the current
volume setting for the speaker, from 1 to 8, with 8
being the highest. The default is level 3.
3 Headset Volume—allows you to set the current
volume setting for the headset, from 1 to 8, with 8
being the highest. The default is level 3.
4 Ring Volume—allows you to set the current volume
setting for the ringer, from 1 to 8, with 8 being the
highest. The default is level 1.
5Call Wait Tone—allows you to enable or disable the
tone the Edge 300 sounds when you have a call
waiting.
HW Settings—sets the default volume level for the handset,
speaker, headset, and ringer; enables/disables call waiting
tone.

Edge 300 User Guide USING THE LCD MENU
- 13 -
Main Menu Options (continued)
MAIN MENU OPTION 2
Main Menu Options (continued on next page)
Info—displays call lists, system information, and LAN
information.
1Received Calls—displays the last 10 calls received
at your Edge 300.
2 Dialed Calls—displays the last 10 calls placed from
your Edge 300.
3System Info—displays the following system
information.
1 Network Info shows the MAC Address, SIP
Server, DHCP, IP Address, Net Mask, and GW
Address.
2 Codecs shows the default audio format of your
Edge 300.
3 Serial Number of your Edge 300.
4 HW Version of your Edge 300.
5 SW Version installed on your Edge 300.
6 Extension assigned to your Edge 300.
7 Prog Buttons allows you to check which
programmable buttons are set. Some buttons
may have been programmed by either the
system administrator or the installing technician.
8 Build Date shows the time and date of the
application file installed on your Edge 300.
9 Boot Versionshows the boot version of your
Edge 300.

USING THE LCD MENU Edge 300 User Guide
- 14 -
Main Menu Options (continued)
MAIN MENU OPTION 3
Main Menu Options (continued on next page)
Info—(continued)
4LAN Info—displays the following LAN
information.
1 Received Pkts shows the number of network
packets received by your Edge 300 since the last
restart.
2 Sent Packets shows the number of network
packets sent by your Edge 300 since the last
restart.
Network—(requires password) used to configure the IP
address settings.
1 IP Settings—selects DHCP or sets the static IP
parameters for this Edge 300.
2SIP Server—sets the IP address of the MP5000 unit.

Edge 300 User Guide USING THE LCD MENU
- 15 -
Main Menu Options (continued)
MAIN MENU OPTION 4
System - used to perform system functions.
1 Tests—(requires password) allows you to perform
functional tests.
2 Change Passwds—allows you to change the
password for this Edge 300.
3 Factory Defs—allows you to restore this Edge 300
to its factory defaults.
4 Download—downloads firmware changes.
5 Register Mode—specifies the type of
registration.
6 Register—manually registers the phone with the
host.
7 Restart Phone—restarts the Edge 300.
8 Recall Timer—allows you to set the time elapsed
before the Edge 300 returns a call to your extension.
Choices include System Default, and 1 - 10 minutes.