Vertical Xcelerator IP IP2007 Manual

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Application Note – Creating and Installing a Message on Hold File
Xcelerator IP 07005
This Application Note addresses the process for creating and installing the Message on Hold
file for Xcelerator IP.
All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that
are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt
to upload the file to the ftp server within the system. The files will not play properly if they are
not in the .vox format.
There are two steps to converting and installing the Message on Hold files for Xcelerator IP.
The first step is to identify and convert the file you will be using for Message on Hold. The
second step will be loading the file to the ftp server on Xcelerator IP.
Converting your audio file to the Message on Hold file
To convert files to .vox, you will need a conversion tool that allows you to convert mp3, wav,
or other audio file formats to the Dialogic .vox format.
We have used a program called Goldwave (http://www.goldwave.com) with Xcelerator IP
testing. There are other programs available for your consideration; however, for the purposes
of this Application Note, we will use Goldwave as the conversion tool.
Step 1: Launch the Goldwave application. This is the main screen from where you will load
and convert your Message on Hold file.

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Step 2: Click on File > Open
Navigate to the file on your hard drive or network drive where you have stored the file that
will be converted to the Message on Hold file for Xcelerator IP.

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Step 3: Highlight the file you wish to use as the MOH source, then Click OPEN. A screen
showing the audio channel of the chosen file will be displayed.

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Step 4: Save the target Message on Hold file in the following format:
File Name: Must be “mohpcmu.vox”
File Type: Must be Dialogic (*.vox)
Attributes: µ-law
8KHz sampling rate
64Kbps channel
Mono audio format
Note: Saving the file with settings other than those shown will result in failure of the
recording to play properly.

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Step 5: Once the file has been saved, you will see the below screen showing the loaded file
(name mohpcmu.vox in upper left corner) and a graphical representation of the audio
playback. Make note of the bottom of the screen to verify that the file has been saved in the
proper format. You can listen to the saved file by pressing the green arrow on the lower
toolbar.
Step 6: Save the file to your hard drive or network location and close the Goldwave
application. You have now successfully formatted the Message on Hold file.
In the next section, we will cover installation of the Message on Hold file.

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Installing the Message on Hold file to Xcelerator IP
Step 1: Open the Advanced Application screen of Xcelerator IP and go to the Section
Voice>Advanced
Click on Browse Voicemail File
Step 2: If you are using IE 7.0 or higher, you will see the following screen appear when you
click on Browse Voicemail File. If you are using IE 6.0 you can skip this step and continue to
Step 3.
To access the ftp server of Xcelerator IP, type the following information into the address bar
of your Internet Explorer screen:
ftp://192.168.1.1 if in default mode, or enter the ftp address of your system using the
same format but with the appropriate system IP address entered.

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You will be prompted to log onto the FTP server using the User Name and Password for your
Xcelerator IP administrator account.
Once logged on, you will see the following screen. Follow the directions on the screen and
click View (Page is a Microsoft error) > Open FTP Site in Windows Explorer.

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You will now see the following screen with standard Windows icons. If you are using a
version of Internet Explorer that is below version 7.0, you will see this screen when you click
on the Browse Voicemail File button on the Advanced Voice screen.
Step 3: Open the file entitled Vm
Step 4: Open the file entitled Vox

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You will now see a list of all .vox files stored on Xcelerator IP. Do not change any of these
files without first verifying the file you wish to change and verifying the file name. Each of
these files is a prompt on the system. Changing the file name will cause the system prompts
to play improperly or not at all.
For a detailed description of each of these files, please reference Xcelerator IP Admin
document Section A System Prompts and Recordings. Here you will find a list of the prompt
files by name with a written description of the prompt included in the file. These files can be
used for localization or adding a second language to Xcelerator IP.
Step 5: Locate the file entitled “mohpcmu.vox”

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Step 6: Delete the file from the prompts list
Step 7: Open the file on your hard drive or network drive where you saved the file
“mohpcmu.vox” you created earlier using your conversion tool. Highlight and copy the file.

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Step 8: Paste the new mohpcmu.vox file to the VOX folder on Xcelerator IP and close all the
files and return to the Admin screen.
You have now successfully updated the Message on Hold file for your Xcelerator IP.
Although not required, best practices recommend you reboot Xcelerator IP at the conclusion
of this process.
If you have any questions, please contact Vertical Customer Support for assistance.