Vertical summit User manual

Summit & Summit 800
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
Revision History
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SW version Issue Date DESCRIPTION OF CHANGES
1.0Fe
1.0
Feb, 2014
Initial Release
1.1.x 1.1 Feb, 2015 Update contents according to S/W integration for both Summit & Summit 800
1.2.x 1.2 Updated and Added the following features:
- Emergency page
- Message Cascade
- LCR (Least Call Routing)
- Remote Control from mobile Phone
- ARS (Alternative Route Selection) for Digit conversion table
- MessageWait Reminder Tone
- Call park for internal call
- Unified Loop button

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
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Table of Contents
1. Introduction..........................................................................1
1.1 Manual Application...................................................................... 1
1.2 Manual Organization.................................................................... 1
1.3 Feature Information ..................................................................... 1
1.4 Buttons & Term Variations.......................................................... 2
2. System..................................................................................3
2.1 8-Digit Station Numbering Plan.................................................. 3
2.2 Account Code............................................................................... 4
2.3 Alarm Signal/Door Bell................................................................ 6
2.4 Authorization Codes (Password) ............................................... 8
2.5 Auto Call Recording .................................................................. 11
2.6 Auto Call Release....................................................................... 13
2.7 Automatic Call Distribution (ACD)............................................ 14
2.7.1 ACD Caller Controlled ICLID Routing................................................14
2.7.2 ACD Statistics Report .......................................................................15
2.7.3 Agents ..............................................................................................17
2.7.3.1 Agent Auto Connect/Zap Tone............................................................17
2.7.3.2 Agent Automatic Wrap-Up..................................................................18
2.7.3.3 Agent Help Request ...........................................................................19
2.7.3.4 Agent Id Login/Logout.........................................................................20
2.7.3.5 Agent On/Off Duty w/Reason Code..................................................... 23
2.7.3.6 Agent Queued Calls Display...............................................................25
2.7.4 Announcements................................................................................27
2.7.5 Auto ACD DND Unavailable Service.................................................29
2.7.6 Calls-In-Queue routing......................................................................30
2.7.7 Calls-In-Queue Page Alert ................................................................31
2.7.8 Event Messages ...............................................................................33
2.7.9 Group Mail Box.................................................................................34
2.7.10 Group Name .....................................................................................35
2.7.11 Incoming Call Routing.......................................................................36
2.7.12 Supervisors.......................................................................................37
2.7.12.1 Agent Call Monitor..............................................................................37
2.7.12.2 Agent Status Control...........................................................................39
2.7.12.3 Group Status Display..........................................................................40

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Feature Description and Operation Manual Issue 1.2
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2.7.12.4 Group Parameter Control....................................................................42
2.7.12.5 Supervisor Help Response .................................................................43
2.7.12.6 Supervisor Login/Logout..................................................................... 45
2.8 Auto Called Number Redial (ACNR)......................................... 47
2.9 Automatic Pause Insertion........................................................ 49
2.10 Automatic Privacy...................................................................... 50
2.11 Auto Service Mode Control....................................................... 51
2.12 Automatic System Daylight Saving Time ................................ 53
2.13 Automatic Time Synchronization............................................. 54
2.14 Call Duration Warning Tone...................................................... 55
2.15 Call Forward............................................................................... 56
2.16 Call Forward, Preset.................................................................. 60
2.17 Call Park...................................................................................... 62
2.18 Call Pick-Up................................................................................ 63
2.18.1 Directed Call Pick-Up........................................................................63
2.18.2 Group Call Pick-Up ...........................................................................64
2.18.3 Pick Up Group Call Pick-Up ..............................................................65
2.19 Call Re-Routing (CRR)............................................................... 67
2.20 Call Transfer............................................................................... 68
2.20.1 Call Transfer, Outside Line................................................................68
2.20.2 Call Transfer, Station.........................................................................69
2.20.3 Call Transfer, System Announcement...............................................71
2.20.4 Call Transfer, Voice Mail ...................................................................72
2.21 Call Waiting/Camp-On............................................................... 74
2.22 Conference................................................................................. 75
2.22.1 Conference Group ............................................................................75
2.22.2 Conference Member View & Delete..................................................78
2.22.3 Conference Room.............................................................................79
2.22.4 Multi-Party Conference......................................................................81
2.22.5 Unsupervised Conference.................................................................82
2.23 Customer Site Name.................................................................. 84
2.24 Data Line Security...................................................................... 85
2.25 Delayed Line Ring...................................................................... 86
2.26 Delayed Auto Attendant ............................................................ 87
2.26.1 DISA Incoming Line-Russia- .............................................................87
2.26.2 Normal Line Ring Assignment...........................................................88

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Feature Description and Operation Manual Issue 1.2
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2.27 Diagnostics & Maintenance...................................................... 89
2.28 Dial-by-Name.............................................................................. 90
2.29 Dial Pulse to Tone Switchover.................................................. 92
2.30 Dialing Restrictions................................................................... 93
2.30.1 Class of Service................................................................................93
2.30.2 Day/Timed & Night Station COS (Class of Service)...........................96
2.30.3 Temporary Station COS (Class of Service)/Lock...............................97
2.30.4 Walking COS (Class of Service)......................................................100
2.31 Digit Conversion ...................................................................... 102
2.32 Alternative Route Selection(ARS) for Digit conversion table104
2.33 Differential Ring....................................................................... 105
2.34 DND (Do Not Disturb) .............................................................. 107
2.35 Door Open ................................................................................ 108
2.36 Emergency Call Service .......................................................... 110
2.36.1 Emergency Call...............................................................................110
2.36.2 Emergency Call Caller-Location Support.........................................111
2.36.3 Emergency Call –Bomb Threat History............................................113
2.36.4 Emergency Mailbox.........................................................................114
2.36.5 Emergency Call Monitor..................................................................115
2.37 Executive/Secretary Forward.................................................. 116
2.38 External Auto Attendant/Voice Mail....................................... 118
2.38.1 AA/VM Group..................................................................................118
2.38.2 In-band (DTMF) AA/VM Signaling...................................................119
2.38.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling..........120
2.38.4 Voice Mailbox Translation...............................................................122
2.39 Flexible Numbering Plan......................................................... 124
2.40 Forced Disconnect Intrusion.................................................. 125
2.41 Green Power Save ................................................................... 126
2.42 Headset Compatibility............................................................. 127
2.43 Hold........................................................................................... 129
2.43.1 Automatic Hold................................................................................129
2.43.2 Hold Preference..............................................................................130
2.43.3 Hold Recall .....................................................................................131
2.43.4 Exclusive Hold ................................................................................132
2.43.5 System Hold ...................................................................................133
2.44 Hot Desk ................................................................................... 135