Vertical Edge IP 9820 User manual

Wave 5.0
Edge IP
9800 Series Phone
User Guide
Vertical Edge IP 9800 Series Phone User Guide
December 2015

© 2015 by Vertical Communications, Inc. All rights reserved.
Vertical Communications and the Vertical Communications logo and combinations thereof and
Applications Inside, Vertical ViewPoint, Wave Contact Center, Wave Global Administrator, Wave IP 500,
Wave IP 2500, and Wave are trademarks of Vertical Communications, Inc. All other product names are
used for identification only and are the property of their respective holders.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or
completeness of the content of this publication and specifically disclaims any implied warranty of
merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any
other commercial damage, including but not limited to, special, incidental, or consequential.
COPYRIGHT STATEMENT
This publication contains proprietary and confidential information of Vertical Communications, Inc. The
contents of this document may not be disclosed, copied or translated by third parties, in any form, or by
any means known, or not now known or conceived, without prior explicit written permission from
Vertical Communications, Inc.
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in
content without notice.
Vertical Edge IP 9800 Series Phone User Guide
December 2015

Contents
Overview ....................................................................................................................................................... 5
Vertical Edge IP 9820 ................................................................................................................................ 5
Vertical Edge IP 9830 ................................................................................................................................ 5
Vertical Edge IP 9840C .............................................................................................................................. 6
LCD display .................................................................................................................................................... 7
4-way selector button................................................................................................................................... 8
Other options............................................................................................................................................ 8
Speakerphone ............................................................................................................................................... 8
Adjusting volume ...................................................................................................................................... 8
Fixed feature buttons.................................................................................................................................... 9
Programmable feature buttons .................................................................................................................. 10
Multi-function buttons ............................................................................................................................... 11
Using your Edge IP 9800 phone .................................................................................................................. 12
Receiving a call........................................................................................................................................ 12
Placing a call............................................................................................................................................12
Ending a call ............................................................................................................................................ 13
Putting a call on hold .............................................................................................................................. 13
Transferring a call....................................................................................................................................13
Forwarding your calls.............................................................................................................................. 14
Creating a conferencing call.................................................................................................................... 14
Redialing the last number dialed ............................................................................................................ 14
Putting your phone in Do Not Disturb mode.......................................................................................... 14
Muting a call............................................................................................................................................ 15
Speed dialing........................................................................................................................................... 15
Viewing the call log ................................................................................................................................. 15
Vertical Edge IP 9800 Series Phone User Guide
December 2015

Using the Wave phonebooks ..................................................................................................................15
Listening to your voice messages ........................................................................................................... 16
Retrieving a parked call........................................................................................................................... 16
Vertical Edge IP 9800 Series Phone User Guide
December 2015

Edge IP 9800 Series Phone User Guide 5
Overview
Wave 5.0 introduces a new line of Vertical Edge IP phones, starting with the following models:
Vertical Edge IP 9820
Vertical Edge IP 9830
Vertical Edge IP 9840C
Vertical Edge IP 9820
The 9820 is a low-cost IP phone that is ideal for break rooms, reception areas, loading docks, and so
forth. This simple phone has 10 programmable feature buttons, 3 multi-function soft keys, and a 5-line
gray-scale backlit LCD.
Vertical Edge IP 9830
The 9830 is meant to be the primary desk phone for most users. It includes 8 programmable feature
buttons, and 8 more features can be programmed on a second screen. The 9830 also includes 3 multi-
function soft keys and a 7-line gray-scale backlit LCD.
Vertical Edge IP 9800 Series Phone User Guide
December 2015

Edge IP 9800 Series Phone User Guide 6
Vertical Edge IP 9840C
The 9840C includes 12 programmable feature buttons, and12 more features can be programmed on a
second screen. The 9840C also includes 3 multi-function soft keys and a brilliant 4.3 inch color graphic
LCD.
All models support:
Wave IP phone feature set
OpenVPN, which enhances remote phone integration by providing a secure connection to the
Wave Server so that phones outside of your company network behave the same as local phones.
2-port Gigabit Ethernet (GigE)
Power over Ethernet (POE)
High quality voice
Full-duplex speakerphone
RJ-9 headset port
LLDP with auto-provisioning
Optional LCD Station Selection (LSS) expansion console that adds 24 additional programmable
feature buttons
Optional Bluetooth module
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Edge IP 9800 Series Phone User Guide 7
LCD display
The top line of the phone’s LCD displays information about the current state of your phone:
Extension: Extension that this phone is logged on to.
Network Connectivity icon: Indicates that the phone is actively connected to the network. If this
icon includes a slash, then no network connection is present.
New VoiceMail icon: Displayed when one or more unheard voice messages are in the voice
mailbox for this extension. The Message button will flash as well. Press the Message button to
login and listen to your voicemail.
Time & Date: Time and date cycle continuously.
Tab Indicator: The 9830 and 9840C models support assigning a second set of features to the
programmable feature buttons. The tab indicator shows if the LCD is currently displaying feature
set 1 or 2. See “Programmable feature buttons”.
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December 2015

Edge IP 9800 Series Phone User Guide 8
4-way selector button
The 4-way selector button consists of Up, Down, Left, Right, and OK buttons. You use the 4-way selector
in a variety of ways:
To navigate through and confirm selections in the configuration screens accessed via the Menu
button.
To scroll to display all of the available multi-function “soft” buttons located at the bottom of the
LCD.
On the 9830 and 9840C models, to display the first or second pages of programmable features.
Other options
When you are not on a call, press the OK button to display a calendar.
Speakerphone
Press the Speakerphone button to toggle a call between speakerphone mode and handset/headset
mode, whichever you are currently using.
Adjusting volume
Press the Up and Down Volume buttons to adjust ring, headset, handset, and speakerphone volume.
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Edge IP 9800 Series Phone User Guide 9
Fixed feature buttons
Fixed-function buttons are physical, labeled buttons on your phone. There are nine fixed feature buttons
on all 9800 series phones.
1. Menu: Advanced programming interface for your phone. Typically, your phone will be
provisioned for you and you won’t need to use the Menu button unless you are directed to do
so by your phone system administrator. Be aware that making changes here may result in
operational problems with your phone.
2. Speed: Provides quick access to speed dial numbers on your phone. See “Speed dialing”.
3. Transfer: Transfers the active call to another extension or external number that you specify. See
“Transferring a call”.
4. Message: Press to login to listen to voicemail left for this extension. The Message button lights
up to indicate that you have received a new voicemail. See “Listening to your voice messages”.
5. Headset: Press to answer or make calls using a headset plugged into the headset jack on the
phone. The Headset button remains lighted while in use.
6. Hold: Puts the active call on hold or retrieves it. See “Putting a call on hold”.
7. DND: Puts your phone in Do Not Disturb mode. While in DND, incoming calls do not ring your
phone, but are typically sent directly to your voice mailbox. See “Putting your phone in Do Not
Disturb ”.
8. Mute: Disables outbound audio on the call, so that the caller cannot hear you, but you can hear
the caller. See “Muting a call”.
9. Directory: Press to access the local and Wave phonebooks. See “Using the Wave phonebooks”.
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Edge IP 9800 Series Phone User Guide 10
Programmable feature buttons
Programmable feature buttons are physical buttons that are programmed by the phone system
administrator to add functionality to your phone. You press the physical button next to the feature label
to select the feature. Your phone system administrator can explain the available features and how to
use them.
On the 9830 and 9840C models, these buttons are located to the left and right of the LCD, and
the button labels are displayed on the LCD itself. The 9830 has 8 programmable feature buttons,
and the 9840C has 12.
The 9830 and 9840C model phones support 2 tabs of programmable features to double the
available options. The button labels and assigned features change depending on which tab is
currently displayed.
Press the Down button on the 4-way selector on the phone to view the second tab, and the Left
button to return to the first tab. The number in the top-right corner of the LCD indicates
whether you are viewing tab 1 or 2.
On the 9820 model, the 10 programmable feature buttons are located above the numeric
keypad, and are identified by DESI paper labels.
Vertical Edge IP 9800 Series Phone User Guide
December 2015