Viking K-2000-DVA User manual

PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
Voice Alarm Dialing or Store Caster
Announcements from up to Eight Inputs
Features
Viking’s K-2000-DVA is a fully programmable
multi-input, multi-number auto dialer and digital
announcer, designed for emergency and non-
emergency message notification. The K-2000-
DVA has eight dry contact inputs, each of which
can dial up to eight 32-digit phone numbers and
play a message up to 1 minute in length specific
to that input.
Messages can be recorded locally or remotely with
a total message time for all 8 inputs of eight
minutes. When configured as an alarm dialer, the
K-2000-DVA has call progress detection capability
with normal and fast busy, call pickup, CPC and
ring-no-answer detection. The K-2000-DVA can
also be set up as a store caster (no dialing), for on-
site promotional or assistance announcements.
• Non-volatile memory (no batteries required)
• Stores up to eight 32-digit phone numbers per
input (sixty-four 32-digit numbers total)
• 8 minutes of record time (1 minute per input)
• Programmable message repeat counter
• Programmable lap counter
• Eight inputs programmable normally open or
normally closed and enabled or disabled
• Programmable ring delay for remote
programming and alarm polling
• Programmable qualifier timer for each input
(time for an event to be qualified as an alarm)
• Programmable resume timer for each input
(time following reset for input to become active again)
• Call progress detection
• Programmable ringback limit for call progress
• Remote security and access codes
• Store caster mode
• Local or remote programming and recording
• RS-232 port for programming via a PC
• Compatible with the Viking RC-2A and RC-3
remote DTMF controllers
• Phone numbers may be programmed as pager
numbers (no voice message played)
• Programmable hookswitch flash before dialing
• Line level input for loading pre-recorded
messages into the unit
Alarm Dialer
• Security/burglar/fire alarm notification
• System alarm or equipment malfunction notification
• Environmental warning notification
• Contacting personnel via numeric pagers
Store Caster
• Provide assistance or promotional announcements in
department stores, grocery stores, hardware stores,
gas stations, etc. ie: “Customer assistance needed
in aisle 13...”
Power: 120V AC/12V DC 500 mA, UL listed adapter
provided
Dimensions:
8.3” x 6.3” x 1.8” (211mm x 160mm x 46mm)
Shipping Weight: 1.02 Kg (2.25 lbs)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to
95% non-condensing humidity
Talk Battery: 12V DC
Touch Tone Dialing: 120 ms on/off, 50 ms on/off
CPC Detection Time: 320 ms minimum
Message Record Time: 8 minutes
Sampling Rate: 64 K (equivalent)
Input Detection Time: 80ms with Qualifier Timer set to 0
Resolution Qualifier Timer: 1 second to 18 hours
Resolution Resume Timer: 1 second to 18 hours
Connections: (1) RJ11 jack for telco connection, (2)
3.5mm jacks for 600-ohm audio output and record in, (1)
9 pin RS-232 for PC connection, (1) 13 position screw
terminal block for inputs
K-2000-DVA
Multi-Input Voice
Dialer/Announcer
August 26, 2015
Applications
Specifications
VIKING
Programming can be done with a touch tone
phone or using a PC with a serial port connection
and free software available on the Viking website:
www.vikingelectronics.com

Definitions
2
Alarm Dialer Mode: In this mode, the K-2000-DVA calls the list of up to 8 phone numbers associated with an alarm
input when the input has reached the alarm state.
Alarm Input: One of eight inputs for alarm sensors which may be connected to the K-2000-DVA. Each input may be
configured as normally open, normally closed, or disabled. In addition, each input may be configured to require a
momentary or continuous closure.
Alarm Message: One of eight user-recorded announcements associated with a corresponding alarm input. Each
message may be up to one minute in length.
Alarm State: An alarm input reaches this state when there has been a closure across the input (if normally open) or
an open (if normally closed) for a minimum amount of time. If the Qualifier Timer is set to zero, this minimum time is
about 80ms. Otherwise the time to reach the alarm state is the value the Qualifier Timer has been set to (ranging
from 1 second to 18 hours).
Call Progress Detection: This feature, used in the Alarm Dialer Mode, enables the K-2000-DVA to determine when
the number it is calling has answered so that it can start playing the alarm message.
Forced Play Timer: The forced play timer is operational when the Call Progress Detection has been disabled. Instead
of starting the alarm message when the call is picked up, the K-2000-DVA waits a set period of time (from 1 -99
seconds) after the number is dialed before it starts playing the message. This feature would ordinarily only be used
when for some reason reliable call progress detection is not possible; for example: if one or more of the lines being
called are very noisy.
Hookswitch Flash Before Dialing: In some alarm dialing applications, it is necessary for the K-2000-DVA to provide
a 500 ms hookswitch flash before dialing any programmed phone number. This feature can be enabled or disabled
on a global basis (applies to all inputs and all dial numbers).
Lap Counter: The Lap Counter is a programmable counter that sets how many times the K-2000-DVA will cycle
through its list of up to 8 numbers for a given input before it gives up and stops the alarm dialing procedure. The Lap
Counter is set individually for each input and can be from 1 - 99.
Message Repeat Count: In the Alarm Dialer Mode, this is the number of times the alarm message is repeated per
call. In the Store Caster Mode this is the number of times the message is repeated per closure. In the Store Caster
Mode, if the closure is still in effect when the Message Repeat Count has been met, the K-2000-DVA will reset the
message repeat counter and play the message until the Message Repeat Counter has been met again. The Message
Repeat Count is set individually for each input and can be from 1-99.
Pager Number: A phone number of up to 32 digits long which can be used to dial numeric pagers (no alarm message
is played).
Priority: Lower number inputs have higher priority.
Qualifier Timer: This is a user-programmable timer that can be set from 1 second to 18 hours and specifies the
amount of time that a closure must stay in effect before the K-2000-DVA enters the alarm state. The default value of
the Qualifier Timer is 0, which is OFF.
Remote Access Code: A six-digit code required for remotely accessing the K-2000-DVA in order to poll the alarm
inputs for those that have entered the alarm state and have not been reset.
Reset State: An alarm is reset if the called party or the remotely accessing user dials a touch-tone “9” during the
alarm message. The alarm input resumes normal operation after the Resume Timer expires.
Ring Delay: This is the number of rings the K-2000-DVA waits before answering an inbound call. The Ring Delay
must be set from 0-9, with 0 specifying that incoming calls are not to be answered.
Ringback Limit: This is the number of times the K-2000-DVA will allow the phone to ring when trying to reach a
number on its phone number list before giving up and going on to the next number.
Resume Timer: This is a user-programmable timer that can be set from 1 second to 18 hours and specifies the
amount of time after an alarm input is reset before it resumes normal operation and begins looking for alarms again.
See Operation for a discussion of how the Resume timer determines when an alarm input leaves the reset state.
The default value of the Resume Timer is zero, which is OFF.
Security Code: A six-digit code required for entering programming remotely.
Status LED: The Status LED provides a visual indication of operation. When the K-2000-DVA is inactive the LED is
ON. In local, remote, or PC programming the LED is OFF. In the alarm dialer mode, the LED is FLASHING whenever
the K-2000-DVA is processing an alarm. In the store caster mode, the LED is FLASHING while the message is being
played
Store Caster Mode: In this mode the K-2000-DVA plays messages only (no dialing).

12
on
VIKING ©MODEL K-2000-DVA
VIKING
ELECTRONICS
HUDSON, WI 54016
MULTI-INPUT VOICE
DIALER / ANNOUNCER
INPUTSTELCO PROGRAMMING RS232
SERIAL PORT
POWER
12 VDC
AUDIO
OUT
ANNOUNCEMENT
VOLUME
VIKING ©MODEL K-2000-DVA
VIKING
ELECTRONICS
HUDSON, WI 54016
MULTI-INPUT VOICE
DIALER / ANNOUNCER
INPUTS VOLUME
TELCO PROG RS232
SERIAL PORT
POWER
12 VDC
REC
IN AUDIO
OUT
12V DC
Adapter
Included
120V AC
* Earth
Ground
600 Audio Output
Housewares
Greenhouse
Clothing
Automotive
Hardware
Paint
Plumbing
Electrical
Paging System
(not included)
25AE 8-Ohm
Paging Horn
(not included)
3.5mm (1/8")
Mono
Audio Cord
Line Level Record Input
Volume Control
Installation
B. Store Caster
12
on
VIKING ©MODEL K-2000-DVA
VIKING
ELECTRONICS
HUDSON, WI 54016
MULTI-INPUT VOICE
DIALER / ANNOUNCER
INPUTSTELCO PROGRAMMING RS232
SERIAL PORT
POWER
12 VDC
AUDIO
OUT
ANNOUNCEMENT
VOLUME
VIKING ©MODEL K-2000-DVA
VIKING
ELECTRONICS
HUDSON, WI 54016
MULTI-INPUT VOICE
DIALER / ANNOUNCER
INPUTS VOLUME
TELCO PROG RS232
SERIAL PORT
POWER
12 VDC
REC
IN AUDIO
OUT
C.O. Line
or Analog
PABX/KSU Station
(Programming
switch = NORM)
* Personal
Computer
12V DC
Adapter
Included
120V AC
Vending
Machine
Alarm
Alarm
Alarm
Security Alarm
Temperature
Switch
Nurse Call
Alarm
OR
Standard
Telephone
(Programming
switch = PROG)
Programming Switch
PROG
For use with a
standard telephone.
NORM
For use with a CO
line or analog
PABX/KSU station.
RS-232 9-Pin
Straight
Through Cable
(not included)
INPUT 1
COMMON
INPUT 2
INPUT 3
COMMON
INPUT 4
INPUT 8
COMMON
INPUT 7
INPUT 6
COMMON
INPUT 5
** Earth
Ground
Line Level Record Input
600 Audio Output
ON
1 2
Learn Sensitivity
ON
OFF
Normal
Reduced
Volume Control
DIP switch 1: leave OFF
DIP switch 2: typically left ON
If false triggers occur because of
very long wire runs to the inputs,
move DIP switch 2 to OFF.
DIP Switches
* IMPORTANT: The computer must have K-2000-DVA PC programming software installed. Visit www.vikingelectronics.com to download
free K-2000-DVA programming software. The software is compatible with any Windows based PC, using Windows 98 or higher. The
software allows programming of all K-2000-DVA parameters using the computer (except the recorded messages for inputs). Viking
Electronics will NOT support computer software or hardware problems. If you experience these problems, research your
hardware/software instruction manuals or contact the manufacturer’s technical support department.
** Note: To increase surge protection, fasten a wire from the screw terminal to Earth Ground (grounding rod, water pipe, etc.)
3
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
A. Alarm Dialer
Note: Lower number
inputs have higher priority.
Note: Lower number
inputs have higher priority.
* Note: To increase surge
protection, fasten a wire
from the screw terminal to
Earth Ground (grounding
rod, water pipe, etc.)

4
A. Entering the Programming Mode
1. Local
2. Remote
Programming
B. Factory Default Settings
Step 1. Move the PROG/NORM switch to PROG and plug an analog phone into the TELCO jack.
Step 2. After taking the phone off hook, wait for two beeps.
Step 3. Program as shown in sections B-T.
Step 4. To exit programming, hang-up. Set the PROG/NORM switch to NORM.
Step 1. Make sure the PROG/NORM switch is set to the NORM position and that there is a CO line or
analog PABX/KSU extension in the TELCO jack.
Step 2. Call into the K-2000-DVA on that line or extension. The unit will answer after the set ring delay
(see Programming section G) and a single beep should be heard.
Step 3.
Enter a Qand the six-digit security code (factory default is 845464). If the correct code is entered,
two beeps should be heard.
Note: The security code must be entered within 20 seconds otherwise the K-2000-DVA will time
out and hang up. When in programming, if 20 seconds elapse without Touch Tones being
entered or a message being recorded, the K-2000-DVA will automatically exit programming and
hang up.
Step 4. Program as shown in sections B-T.
Step 5.
To exit programming, hang-up. After the 20 second timeout has elapsed, the K-2000-DVA will
be ready for normal operation. Alternatively, dial ##7 and the K-2000-DVA will immediately be
ready for normal operation
Note: Correct programming entries are implemented and then acknowledged by two beeps. Incorrect
programming entries are discarded and receive three beeps to indicate an error.
Security Code 845464 (V-I-K-I-N-G) (see section D
Access Code 123456 (see section F)
Alarm Dialer Mode Enabled (see section E)
Store Caster Mode Disabled (see section E)
Phone Numbers Not Programmed (see section O)
Messages Not Recorded (see section R)
Ring Delay 1 (see section G)
Ringback Limit 6 (see section H)
Pager Number Not Programmed (see section P)
Call Progress Detection Enabled (see section J)
Dialing Speed Normal (see section I)
Alarm Input Configuration N/O (Enabled) Momentary (see section K)
Lap Counter 1 (see section L)
Message Repeat Counter 2 (see section L)
Qualifier Timer 0 - disabled (see section M)
Resume Timer 0 - disabled (see section N)
Hookswitch Flash Before Dialing Disabled (see section Q)

D. Security Code (memory location #90)
C. Quick Programming Features
Step 1. Access programming as shown in
Programming section A.
Step 2. Enter 654321 #90.
Step 3. Exit Programming as shown in section A.
* X is an input number (1-8) and Y is the dialing order (1-8) of the eight memory locations for this input.
The security code allows the user/installer to program the K-2000-DVA
remotely. The factory set security code is 845464 (V-I-K-I-N-G). It is
recommended that the security code be changed.
Example: To store 654321 as the security code, see right:
Note: The security code must be 6 digits, cannot include a
Q or a #,
and cannot be set the same as the remote access code.
E. Selecting Function
The K-2000-DVA can function as either an Alarm Dialer or a Store Caster. To select the Alarm Dialer mode enter ##1. To select
the Store Caster mode enter ##2.
Description Enter Digits + Location
To enter phone numbers for each input ......................................................................... 1-32 digits + #XY*
To clear a phone number ................................................................................................. (no digits) + #XY*
To enter pager numbers ................................................................................................. 1-32 digits + #QXY*
To play message for any input .......................................................................................... Q0X*
Contacts: First digit - 0 = NO, 1 = NC , 2 = enabled, 3 = disabled
Second Digit - 0 = momentary closure, 1 = continuous closure ...................
2 digits + #X9*
Repeat/Lap Counter: First two digits - message repeat counter (01-99)
Last two digits - lap counter (01-99) ...........................................
4 digits + #X0*
To program the Qualifier Timer (HHMMSS, 18 hour maximum) ...................................... 6 digits + #XQ*
To program the Resume Operation Timer (HHMMSS, 18 hour maximum) ....................... 6 digits + #X#*
To program the Security Code .......................................................................................... 6 digits + #90
To program the Access Code ............................................................................................ 6 digits + #91
To program the Ring Delay (0-9) (0 = ring detection disabled) ....................................... 1 digit + #92
To program the Ringback Limit (01-99) .......................................................................... 2 digits + #93
To program the Forced Play Timer (01-99 seconds) (00 = clear) ................................... 2 digits + #94
To record messages for each input (1-8) ...................................................................... Q1 - Q8
To clear one message .................................................................................................... Q1 - Q8 then immediately press any digit
To add a 4 second pause anywhere in the dialing string ................................................. Q9
To add a Qanywhere in the dialing string ....................................................................... QQ
To add a # anywhere in the dialing string ........................................................................ Q#
To set to alarm dialer mode ................................................................................................ ##1
To set to store caster mode .............................................................................................. ##2
To set to normal dialing speed ....................................................................................... ##3
To set to fast dialing speed.............................................................................................. ##4
To program no hookswitch flash before dialing .............................................................. ##5
To program a 500ms hookswitch flash before dialing .................................................... ##6
To hang up ...................................................................................................................... ##7
To return programming to defaults ..................................................................................... ###
F. Remote Access Code
G. Ring Delay
Enter a six-digit access code followed by #91. Note: The remote access code must use only the digits 0-9, cannot contain Q or #,
and cannot be set the same as the security code.
Enter one digit from 0-9 followed by #92. If the ring delay is set to 0, ring detection is disabled, so that the K-2000-DVA will not
answer incoming calls. It is important to note that this prevents Remote Access and Remote Programming.
H. Ringback Limit (does not apply in Store Caster Mode
I. Selecting Dialing Speed (does not apply in Store Caster Mode)
To select normal dialing speed (120 ms) enter ##3. To select fast dialing speed (50 ms) enter ##4.
Enter two digits from 01-99 followed by #93.
J. Forced Play Timer and Call Progress Detection (does not apply in Store Caster Mode)
Call Progress Detection is enabled by setting the Forced Play Timer to 0, which is done by entering the two digits 00 followed
by #94. Call Progress Detection is disabled by setting the Forced Play Timer to a non-zero value from 1 to 99 seconds. Enter
a two digit number from 01- 99 followed by #94.5

6
N. Resume Timer
O. Programming the Phone Numbers
P. Programming Pager Phone Numbers
Q. Hookswitch Flash Before Dialing
R. Recording Messages
M. Qualifier Timer
K. Contact Closures
L. Message Repeat Counter and Lap Counter
Enter 2 digits + #X9, where Xis the input number (1- 8).
First Digit: Second Digit:
Enter 4 digits + #X0, where Xis the input number (1-8)
First two digits: 01 - 99 are the Message Repeat Counter
Last two digits: 01 - 99 are the Lap Counter
Note: Each input can have its own Message Repeat Counter and Lap Counter.
Enter 6 digits + #XQ, where Xis the input number (1-8). The format is 2 digits for hours, 2 digits for minutes, and 2 digits for seconds:
HHMMSS. The qualifier timer can be set anywhere from zero to 18 hours, and has a 1 second resolution. Note: Each input has
its own Qualifier Timer.
Enter 6 digits + #X#, where Xis the input number (1-8). The format is 2 digits for hours, 2 digits for minutes, and 2 digits for seconds:
HHMMSS. The resume timer can be set anywhere from zero to 18 hours, and has a 1 second resolution. Note: Each input has its
own Resume Timer.
To program one of the eight phone numbers for each alarm input enter: the desired 1-32 digit phone number + # + XY (where Xis
the input number (1-8) and Yis the dialing order (1-8) of the eight memory locations for this input). To add a 4-second pause to the
dial string (this counts as one of the 32 digits) enter Q9. To add a Qto the dial string enter QQ. To add a # to the dial string enter
Q#. To clear a number enter # + XY (where X is the input number (1 - 8) and Y is the dialing order (1-8) of the eight memory locations
for this input) without any preceding digits.
To program one of the eight phone numbers for each alarm input as a pager number enter: the desired 1-32 digit pager phone
number + #Q+ XY (where Xis the input number (1-8) and Yis the dialing order (1-8) of the eight memory locations for this input).
As with normal phone numbers, 4-second pause, Qor #can be programmed by entering Q9, QQ or Q#respectively. To clear a
pager number enter # + XY without any preceding digits. When dialing pagers, the K-2000-DVA is normally configured to send a
certain character string when activated, that is easily recognized by the user on the pager display. To accomplish this, the K-2000-
DVA is programmed with the phone number for the pager, a series of pauses (usually 8 or 12 seconds), the character string that you
want to appear on the pager display ("3333333333" for example), a #character (programmed as Q#) to "end" the call with the paging
equipment, followed by #Qplus XY (where X is the input number (1-8) and Y is the dialing order (1-8) of the eight memory locations
for this input).
In the majority of alarm dialing applications, the K-2000-DVA simply goes off hook on the phone line or PBX extension, pauses one
second, then begins dialing the programmed phone (or pager) number. In a few alarm dialing applications, the K-2000-DVA must
go off hook on the phone line or PBX extension and provide a 500 millisecond hookswitch flash before dialing the programmed
phone number. This feature can be enabled or disabled on a global basis (applies to all inputs and all dial numbers). To enable the
hookswitch flash before dialing enter ##6. To disable the hookswitch flash before dialing enter ##5 (default). When hookswitch flash
before dialing is enabled, the K-2000-DVA goes off hook, waits 2 seconds, provides the 500 millisecond hookswitch flash, waits one
second then dials the programmed phone number.
Recording of the voice messages may be done either locally or remotely. Once programming has been entered, touch tones are
used to start and stop the recording process. To start a recording: enter Qfollowed by the number of the input. The K-2000-DVA
gives a single beep to indicate that it is recording and then starts the recording process. Speak into the handset of the telephone or
provide line level audio to the REC IN jack to record the message. The K-2000-DVA has a maximum message time for each input
of one minute. When finished recording the message, enter any touch tone to stop the recording process. At this point the K-2000-
DVA automatically plays back the message just recorded. If the recording process goes over one minute the K-2000-DVA stops the
recording and starts playing back the message. To clear a single message: enter Qfollowed by the number of the input and then
immediately press any Touch Tone to stop the recording process.
0 = normally open
1 = normally closed
2 = enabled
3 = disabled
Note: These parameters should be set for each input being used.
Important: If an input has been disabled with 30/31#X9, it must be enabled with 20/21#X9 before it will function. This allows wiring
and contact style changes without causing false alarms.
0 = momentary closure
1 = continuous closure
S. Playing Back Messages
When in programming, enter Q0 followed by the number of the input to play back the message recorded for that input. If no message
has been recorded, nothing will be heard.
T. Return to Default
IMPORTANT: Executing the following programming erases all phone numbers and messages and returns the K-2000-
DVA to default settings.
To erase all messages and phone numbers and to return the K-2000-DVA to its original default settings enter ### while in
programming.

A. Alarm Dialer Mode
B. Store Caster Mode
Operation
The K-2000-DVA constantly monitors all eight alarm inputs to see if any of them leaves their normal state (N/O becomes closed or
N/C becomes open) for more than 80 ms. In the event of multiple closures, lower numbered inputs have higher priority. What
happens after a closure is detected depends on the Qualifier Timer setting for the input. If the Qualifier Timer is set to zero, the
event qualifies as an alarm immediately and the input enters the alarm state. Otherwise the K-2000-DVA counts down from the
Qualifier Timer value to zero, all the while watching to see that the closure remains in effect. If the Qualifier Timer reaches zero and
the closure has not gone away the event qualifies as an alarm and the input enters the alarm state.
When an input has entered the alarm state, the K-2000-DVA dials the first phone number associated with that input.
Note 1: If the phone number is a pager number, the K-2000-DVA does not continue, instead it immediately hangs up after dialing
the phone number (goes on to the next number if there is one).
Note 2: If Hookswitch Flash Before Dialing is enabled (##6), the K-2000-DVA grabs the phone line and generates a 500 ms
hookswitch flash before dialing the phone number.
When dialing is completed, the K-2000-DVA looks to see if call progress detection is enabled. If it is, the K-2000-DVA counts
ringbacks while looking for an off-hook. If the call is not answered before the programmed ringback limit is reached, the K-2000-
DVA will hang up and dial the next number in the list. If the called party goes off-hook, the K-2000-DVA starts playing the alarm
message associated with that input. If call progress detection is not enabled, the K-2000-DVA simply waits until the forced play
timer has expired and then starts playing the alarm message regardless of whether the called party has answered or not. When the
called party answers there are 4 options available (shown below).
Touch Tone Result
1Stops the current message and plays all messages associated with all alarmed inputs in order,
from first to last.
2Stops the current message and plays the next message, if applicable.
3Stops the current message, hangs up and continues dialing if applicable.
9Stops the current message and resets the alarmed input.
These commands must be entered during the alarm message. Once the message repeat count has been met without a response,
the K-2000-DVA will give a single beep to indicate that it has delivered its messages and is about to hang up.
If the K-2000-DVA delivers its message and the called party did not reset the alarmed input the K-2000-DVA hangs up and dials the
next number on the list for that input. If all numbers have been dialed and the alarm is still not reset the K-2000-DVA increments the
lap counter for that input and starts the dialing process over again. This will continue until the lap counter has been met. At this
point the K-2000-DVA marks the input as an alarmed input and returns the input to its rest state.
If an alarm input is reset, the manner in which the input resumes normal operation is determined by the Resume Timer. If the Resume
Timer is set to zero, the K-2000-DVA starts looking at the input again right away. If the closure is still in effect, the K-2000-DVA
waits for it to go away. If the closure is no longer in effect but a short time later it returns, the K-2000-DVA will start the alarm dialing
procedure all over again for that input. However, if the Resume Timer is set to a non-zero value, the K-2000-DVA counts down from
that value to zero and then examines the input to see if the closure is still in effect. If it is, the alarm dialing procedure starts again.
If not, the input goes back to the rest state.
It is also possible to remotely access the K-2000-DVA to poll it for any alarms that might not have been reset. This is done by calling
the phone line connected to the K-2000-DVA. After it answers and provides its single beep as a prompt, enter Qfollowed by the six
digit Access Code. The K-2000-DVA gives two beeps and the 4 above options become available.
Note that if a Qis entered while connected to the call the K-2000-DVA will exit its current mode and if no touch tones are entered
within 20 seconds, it will hang up and proceed. This 20 second wait is important, so that an RC-2A or RC-3 can be used in conjunction
with the K-2000-DVA. For more information, see DOD# 830.
7
In the Store Caster Mode the K-2000-DVA monitors the inputs to see if any of them leaves their normal state (N/O becomes closed
or N/C becomes open) for more than 80 ms. When this occurs, the K-2000-DVA plays the message associated with the input, and
repeats the message until the repeat count is met.
In the Store Caster mode, if an input never returns to the normal state (N/O with a continuous closure or N/C with a continuous
open), the K-2000-DVA will continue to repeat the message for that input until the input finally does return to the normal state (even
with a message repeat of only one). In this mode, the 600-ohm audio output can be tied to a paging system for promotional or
assistance announcements
If there is a closure on another input while the message from the first input is playing, this information is stored, and the message
associated with the second input is played as soon as the first input is done. It is possible for all eight inputs to be activated, and if
this is the case, the K-2000-DVA will play the messages in order of priority, with lower numbered inputs having higher priority.

8
Printed in the U.S.A.
DOD# 303
ZF301040 Rev E
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
Product Support: [phone]
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT [phone]
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or
freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to
pay a restocking charge.
Warranty
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of
purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a
Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS
ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER
PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE
PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT
LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT
VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY
OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
If trouble is experienced with the K-2000-DVA, for repair or warranty information, please
contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 [phone]
If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS
TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform
such activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which
this device is connected. This is to avoid damaging the equipment caused by local
lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the side of this equipment is a label that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive REN's on a telephone line may result in the devices not ringing in response to
an incoming call. In most but not all areas, the sum of the REN's should not exceed five (5.0)
To be certain of the number of devices that may be connected to a line, as determined by the
total REN's, contact the local telephone company. For products approved after July 23, 2001,
the REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g.,
03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your
home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this K-2000-DVA does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified
installer.
If the K-2000-DVA causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance notice
isn't practical, the telephone company will notify the customer as soon as possible. Also, you
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.