virtual access GW1000M User manual

GW1000M Series User Manual
Issue:
Date:
2.7
30 March 2023

Table of Contents
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© Virtual Access 2023
GW1000M Series User Manual
Issue: 2.7 Page 2 of 23
1Introduction ............................................................................................... 10
1.1 Document scope ..................................................................................... 10
1.2 Using this documentation......................................................................... 10
1.3 Safety ................................................................................................... 12
1.4 Product disposal ..................................................................................... 13
1.5 Approvals and statements........................................................................ 13
2GW1000M Series router hardware .............................................................. 16
2.1 GW1000M Series router hardware model features....................................... 16
2.2 GW1000M Series router dimensions .......................................................... 17
2.3 GSM technology...................................................................................... 17
2.4 WiFi technology ...................................................................................... 18
2.5 Power supply.......................................................................................... 18
2.6 Compliance ............................................................................................ 18
2.7 Operating temperature range ................................................................... 18
2.8 Antenna................................................................................................. 18
2.9 GW1000M Series components .................................................................. 19
2.10 Inserting a SIM card................................................................................ 20
2.11 Connecting the SIM lock .......................................................................... 20
2.12 Connecting cables ................................................................................... 20
2.13 Connecting the antenna........................................................................... 20
2.14 Installing the GW1000M........................................................................... 20
2.15 Installing the GW1000M on a wall ............................................................. 20
2.16 Powering up ........................................................................................... 20
2.17 Reset button .......................................................................................... 21
3GW1000M Series LED behaviour ................................................................. 22
3.1 Main LED behaviour................................................................................. 22
3.2 GW1000M Series Ethernet port LED behaviour............................................ 23

1: Introduction
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1Introduction
This user manual describes the features and how to configure Virtual Access GW1000M
Series routers.
Virtual Access GW1000M Series routers enable 3G or LTE connectivity in vehicles such as
buses, taxis and fleet vehicles for applications such as passenger WiFi internet access,
telemetry and employee WiFi access to corporate network services.
Designed for managed network providers, GW1000M Series routers provide secure WAN
connectivity for internet and private networking environments over 3G or 4G broadband
paths and incorporate optional 802.11n WiFi connectivity.
1.1 Document scope
This document covers models in the GW1000M Series.
The Virtual Access GW1000M Series router is a compact 3G, 4G/LTE router with WiFi,
designed with a rugged metal housing for use in vehicles and a wide range of site-based
applications.
GW1032M: Dual Ethernet, 3G, Dual SIM, Dual WiFi SMA female connectors
GW1042M: Dual Ethernet, 4G/LTE, Dual SIM, Dual WiFi SMA female connectors
1.2 Using this documentation
You can configure your router using either the router’s web interface or via the command
line using UCI commands. Each chapter explains first the web interface settings,
followed by how to configure the router using UCI. The web interface screens are shown
along with a path to the screen for example, ‘In the top menu, select Service ->
SNMP.’ followed by a screen grab.
After the screen grab there is an information table that describes each of the screen’s
fields.
1.2.1 Information tables
We use information tables to show the different ways to configure the router using the
router’s web and command line. The left-hand column shows three options:
•Web:refers the command on the router’s web page,
•UCI:shows the specific UCI command, and
•Opt: shows the package option.
The right-hand column shows adescription field that describes the feature’s field or
command and shows any options for that feature.
Some features have adrop-down menu and the options are described in atable within
the description column. The default value is shown in agrey cell.
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1: Introduction
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Values for enabling and disabling a feature are varied throughout the web interface, for
example, 1/0; Yes/No; True/False; check/uncheck a radio button. In the table
descriptions, we use 0to denote Disable and 1to denote Enable.
Some configuration sections can be defined more than once. An example of this is the
routing table where multiple routes can exist and all are named ‘route’. For these
sections, the UCI command will have a code value [0] or [x] (where x is the section
number) to identify the section.
Web Field/UCI/Package Option
Description
Web: Metric
UCI: network.@route[0].metric
Opt: metric
Specifies the route metric to use.
Note: these sections can be given a label for identification when using UCI or package
options.
network.@route[0]=route
network.@route[0].metric=0
can be witten as:
network.routename=route
network.routename.metric=0
However, the documentation usually assumes that a section label is not configured.
The table below shows fields from a variety of chapters to illustrate the explanations
above.
Web Field/UCI/Package Option
Description
Web: Enable
UCI: cesop.main.enable
Opt: enable
Enables CESoPSN services.
0
Disabled.
1
Enabled.
Web: Syslog Severity
UCI: cesop.main.severity
Opt: log_severity
Selects the severity used for logging events CESoPSN in syslog.
The following levels are available.
0
Emergency
1
Alert
2
Critical
3
Error
4
Warning
5
Notice
6
Informational
7
Debug
Web: Agent Address
UCI: snmpd.agent[0].agentaddress
Opt: agentaddress
Specifies the address(es) and port(s) on which the agent should
listen.
[(udp|tcp):]port[@address][,…]
Table 1: Example of an information table

1: Introduction
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1.2.2 Definitions
Throughout the document, we use the host name ‘VA_router’ to cover all router models.
UCI commands and package option examples are shown in the following format:
root@VA_router:~# vacmd show current config
1.2.3 Diagnostics
Diagnostics are explained at the end of each feature’s chapter.
1.2.4 UCI commands
For detailed information on using UCI commands, read chapters ‘Router File Structure’
and ‘Using Command Line Interface’.
1.3 Safety
Virtual Access routers must be installed by authorised personnel only.
The router is complicated electronic equipment that may be repaired only by authorised
and qualified personnel.
•Do not try to open or repair the router yourself
•Do not place the router in a damp or humid place
•Do not stack the router
The router should be used in asheltered area, within atemperature range of -20oC to
70oC.
Do not expose the router to direct sunlight.
HIGH VOLTAGES
Under no circumstances is the router to be operated with the cover removed.
DANGEROUS SUBSTANCES
Semiconductor devices contain dangerous substances, such as beryllium and arsenic.
Electronic devices must not be opened. If they become damaged, they must only be
handled using protective gloves. If the substances inside the electronic devices come
into contact with broken skin or wounds, hospital care must be sought immediately.
Electronic components must be disposed of as hazardous toxic waste and must not be
incinerated.
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1: Introduction
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1.4 Product disposal
The United Kingdom and Republic of Ireland are under an obligation to minimise the
disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and
encourage recycling, recovery and environmentally-sound disposal.
Virtual Access is committed to meeting the requirements of the European Union (Waste
Electrical and Electronic Equipment) Regulations 2014. These regulations require
producers of electrical and electronic equipment to finance the takeback of WEEE
resulting from products that we place on the Irish and EU markets. This helps us to
ensure that WEEE is reused or recycled safely.
In line with that commitment, our product packaging is marked with the crossed out
wheeled bin symbol to indicate that the product must not be disposed of in domestic
waste but disposed of through an approved WEEE take back scheme.
Virtual Access has agreements in place with recyclers in the EU and Ireland, who will
take back WEEE from you. Please contact us for details of recyclers in your area.
Virtual Access WEEE registration number: WEE/CA2530XZ.
Virtual Access Producers Registration List (Ireland) no: IE03414W
1.5 Approvals and statements
As part of the GW1000M Series, the GW1042M-X-OFR and GW1042M-QFR are approved
for use in the EU block, the U.K, Brazil, Morroco and the USA.
The sections below describe each country’s regulations and their application to the
GW1042M-X-QFR and GW1042M-QFR.
1.5.1 Brazil: Anatel Regulation on Restricted Radiation Radiocommunication
Equipment (Resolution No. 680)
Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar
interferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias
para minimizar estas interferências.
This is a class A Product. This product is not suitable for use in a domestic environment,
as it may cause radio interference, causing the end user to take appropriate measures to
minimize such interference. For more information, visit Anatel website:
https://www.gov.br/anatel/pt-br
1.5.2 Morocco: ANRT regulations for low power, short range (A2FP) devices
(Law No 24-96/Decision ANRT/DG/ N°07/20)
AGREE PAR L’ANRT MAROC
Numéro d’agrément :MR00036706ANRT2023
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1: Introduction
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Date d’agrément : 10/02/2023
Approved by ANRT Morocco
Approval Number: MR00036706ANRT2023
Approval Date: 10/10/2023
For more information, visit ANRT website: https://www.anrt.ma/en/
1.5.3 USA: FCC Part 15 Regulations
Operating requirements and conditions
The design of the GW1042M-QFR complies with U.S Federal Communications Commision
(FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile or
fixed devices.
1.5.3.1 Caution statement for modifications
CAUTION
Any changes or modifications not expressly approved by Virtual Access (Ireland) Lts., could void the
user’s authority to operate the equipment.
1.5.3.2 FCC ID
The GW1042M-QFR has been approved for the following regulation:
FCCID:2ACWY1042QFR
1.5.3.3 Labelling
Alabel showing the following FCCID number is affixed on the outside of the equipment:
FCCID: 2ACWY1042QFR
1.5.3.4 FCC Part 15 statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.

1: Introduction
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This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
•This device may not cause harmful interference.
•This device must accept any interference received, including interference that
may cause undesired operation. Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
For more information, visit the FCC website: https://www.fcc.gov/

2: GW1000M Series router hardware
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2GW1000M Series router hardware
2.1 GW1000M Series router hardware model features
2.1.1 GW1000M with standard locking DC power connector
Figure 1: GW1000M Series router front Figure 2: GW1000M Series router back
GW1032M Dual SIM sockets
Dual antenna SMA connectors for 3G main and aux
GPS antenna with 3.3V active power feed
Two 10/100 Mbps Ethernet ports
Dual WiFi internal antennas
Dual WiFi SMA female connectors
Concurrent Access Point and Station mode
Metal casing
Carrier bracket
GW1042M Dual SIM sockets
Dual antenna SMA connectors for LTE main and aux
GPS antenna with 3.3V active power feed
Two 10/100 Mbps Ethernet ports
Dual WiFi internal antennas
Dual WiFi SMA female connectors
Concurrent Access Point and Station mode
Metal casing
Carrier bracket

2: GW1000M Series router hardware
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GW1000M with isolated DC power connector
Figure 3: GW1000M Series router front Figure 4: GW1000M Series router back
GW1032M Dual antenna SMA connectors for 3G main and aux
GPS antenna with 3.3V active power feed
Two 10/100 Mbps Ethernet ports
Concurrent Access Point and Station mode
No WiFi
Metal casing
Carrier bracket
GW1042M Dual SIM sockets
Dual antenna SMA connectors for LTE main and aux
GPS antenna with 3.3V active power feed
Two 10/100 Mbps Ethernet ports
Concurrent Access Point and Station mode
No WiFi
Metal casing
Carrier bracket
2.2 GW1000M Series router dimensions
Unit size: 114W 114D 38Hmm
Unit size with carrier: 120W 120D 42Hmm
Unit weight: 450g
2.3 GSM technology
•LTE
•HSPA+
•EDGE/GPRS
•GPS

2: GW1000M Series router hardware
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2.4 WiFi technology
•802.11 b/g/n
•Single band 2.4GHz
•Up to 20dBm output power
•Internal antenna
2.5 Power supply
The GW1000M Series router has four power supply options:
•External standard 12V DC 0.5 A
•External standard 12V DC 0.5 A with extended temp (-20˚C to -70˚C)
•Internal isolated 18-36V DC input
•Power lead with 3 connectors for 12V permanent, 12V switched (ignition sense)
and ground
2.6 Compliance
The GW1000M Series router is compliant and tested to the following standards:
Safety
EN60950-1: 2006
EMC
EN55022:1998 Class B and EN55024:1998 ETSI 301489-17
Environmental ETSI 300 019-1-3 Sinusoidal Vibration and Shock ETSI 300 019-2-3 Random Vibration.
WiFi 2.4GHz ETSI EN 300 328 V1.9 (2015-02)
2.7 Operating temperature range
The operating temperature range depends on the RF band of the module. Refer to the
Radio Bands datasheet.
2.8 Antenna
The GW1000M Series router standard locking DC power connector model has two
additional SMA female WiFi antenna sockets.
2.8.1 Antennas on the GW1000M Series router
•2 x LTE SMA female antenna connectors
•MIMO support in LTE versions
•1 x GPS SMA female antenna connector with 3v3 active power feed
•2 x SMA female WiFi antenna sockets*
*No WiFi on GW1000M isolated DC power connector models.

2: GW1000M Series router hardware
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2.9 GW1000M Series components
To enable and configure connections on your router, it must be correctly installed.
The routers contain an internal web server that you use for configurations. Before you
can access the internal web server and start the configuration, ensure the components
are correctly connected and that your PC has the correct networking setup.
2.9.1 Standard components
1 x GW1000M Series router
1 x plastic carrier
1 x lockable SIM cover
Table 2: GW1000M Series router standard components
2.9.2 Optional components
Ethernet cable. RJ45
connector at both ends.
Power supply unit.
Right angle antenna for
3G or 4G network.
Virtual Access supplies a wide range of antennas for
3G or 4G networks. Please visit our website:
www.virtualaccess.com or contact Virtual Access for
more information.
Right angle or straight
stubby antenna for WiFi
connection
Virtual Access supplies a wide range of antennas for WiFi. Please
visit our website: www.virtualaccess.com or contact Virtual Access
for more information.
1 x fused automotive
cable
1 x non-fused automotive
cable
Table 3:GW1000M Series router optional components
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2: GW1000M Series router hardware
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2.10 Inserting a SIM card
1. Ensure the unit is powered off.
2. Hold the SIM 1 card with the chip side facing down and the cut corner front left.
3. Gently push the SIM card into SIM slot 1 until it clicks in.
4. If using SIM 2 then hold the SIM with the cut corner front right
5. Gently push the SIM card into SIM slot 2 until it clicks in.
2.11 Connecting the SIM lock
Connect the SIM lock using the Allen key provided.
2.12 Connecting cables
Connect one end of the Ethernet cable into port A and the other end to your PC or
switch. For information on connecting cables for a vehicle installation, read chapter 4,
‘Installing a router into a vehicle’.
2.13 Connecting the antenna
If you are connecting only one antenna, screw the antenna into the MAIN SMA
connector.
If you are using two antennas, screw the main antenna into the MAIN SMA connector
and the secondary antenna into the AUX SMA connector.
2.14 Installing the GW1000M
You can install the GW1000M in a vehicle or on a wall. To read how to install the
GW1000M in a vehicle read the Chapter ‘Installing the router in a vehicle’.
2.15 Installing the GW1000M on a wall
You can mount the router on a wall using the supplied carrier and suitable mounting
fixtures for the wall type (not supplied). You must not mount it more than 2 metres
above floor level.
2.16 Powering up
The router takes approximately 2minutes to boot up. During this time, the PWR/CONFIG
LED flashes in adouble flash pattern – 2 quick fashes followed by apause.
Other LEDs display different diagnostic patterns during boot up.
Booting is complete when the PWR/CONFIG LED stops double flashing and stays solid or
flashing steady, indicating the particular running configuration is loaded. Read the
chapter ‘GW1000 LED behaviour’, for PWR/CONFIG LED states.
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2: GW1000M Series router hardware
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2.17 Reset button
The reset button is used to request a system reset.
When you press the reset button the PWR/CONFIG LED will display different patterns
depending on how long you press the button. The flashing patterns will be different for
the 2 flashing phases indicated below. The length of time you hold the reset button will
determine the router behaviour.
Press duration PWR/CONFIG LED
behaviour
Router behaviour on depress
0-3 seconds Solid on Normal reset to running config. No special
LED activity.
Between 3 and 15 seconds Flashing fast Releasing between 3-15 seconds switches
the router back to factory configuration.
Between 15 and 20 seconds Solid on Releasing between 15-20 seconds performs
a normal reset to running config.
Between 20 seconds and 30 seconds Flashing slowly Releasing between 20-30 seconds reboots
the router in recovery mode.
Over 30 seconds Solid on Releasing after 30 seconds performs a
normal reset.
Table 4: GW1000M Series router reset behaviour
2.17.1 Recovery mode
Recovery mode is a fail-safe mode where the router can load a default configuration
from the router’s firmware. If your router goes into recovery mode, all config files are
kept intact. After the next reboot, the router will revert to the previous config file.
You can use recovery mode to manipulate the config files but should only be used if all
other configs files are corrupt. If your router has entered recovery mode, contact your
local reseller for access information.

3: GW1000M Series LED behaviour
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3GW1000M Series LED behaviour
3.1 Main LED behaviour
There are five LEDs on the GW1000M Series router
Figure 5: LEDs on the GW1000M Series router
The possible LED states are:
•Off
•Flashing slowing (2 flashes per second)
•Flashing quickly (5 flashes per second)
•Double flash (2 quick flashes then a pause)
•On
The following table describes the possible LED behaviours and meanings on the
GW1000M Series router.
Booting
The router takes approximately 2 minutes to boot up. During this time,
the power LED flashes.
Other LEDs display different diagnostic patterns during boot up.
Booting is complete when the power LED stops flashing and stays on
steady.
PWR/CONFIG
LED
Off No power/boot loader does not exist.
Double flash Unit is booting from power on.
Flashing slowly Unit is in recovery mode.
Flashing quickly
Unit is in factory configuration.
Solid on Unit has completed booting up process and is in either config 1 or
config2.
SIM LEDs
Off Not selected or SIM not inserted.
Flashing
SIM selected and data connection is being established.
Solid on SIM selected and registered on the network.
Signal LEDs
Both LEDs off Not connected or signal strength <= -113dBm.
Left LED on
Right LED off
Connected and signal strength <= -89dBm.
Left LED off
Right LED on
Connected and signal strength between -89dBm and -69dBm.
Both LEDs on Connected and signal strength >-69dBm.
WiFi LEDs
Off WiFi not enabled.
Flashing Data activity on WiFi interface.
Solid on
WiFi is enabled.
Table 5: LED behaviour and descriptions
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3: GW1000M Series LED behaviour
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Note: when a data connection does not exist, none of the signal LEDs will light
regardless of signal strength.
3.2 GW1000M Series Ethernet port LED behaviour
The Ethernet port has two physical LEDs, one is green and one is amber. When looking
at the port the green LED is on the left and is the only active LED.
Figure 6: Ethernet LED on the rear of the GW1000M Series router
Link LED
(green)
Off No physical Ethernet link detected
On Physical Ethernet link detected
Flashing Data is being transmitted/ received over the link
Table 6: The Ethernet LEDs activity descriptions