virtual access GW6600 User manual

Virtual Access GW6600 Series Router
Quick Start Guide

1: Preface
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© Virtual Access 2015
Virtual Access GW6600 Series Router Quick Start Guide
Issue 1.4 Page 2 of 18
1Preface ........................................................................................................ 3
1.1 About this document.................................................................................. 3
1.2 Safety instructions .................................................................................... 3
1.3 Electrical safety......................................................................................... 3
1.4 Wireless safety ......................................................................................... 4
1.5 Product disposal........................................................................................ 4
2Introduction................................................................................................. 5
2.1 4G LTE..................................................................................................... 5
2.2 GPRS....................................................................................................... 5
2.3 HSPA+..................................................................................................... 5
2.4 HSDPA..................................................................................................... 5
2.5 HSUPA..................................................................................................... 6
2.6 UMTS....................................................................................................... 6
2.7 EDGE....................................................................................................... 6
2.8 CSD in EGSM900/GSM1800 MHz ................................................................. 6
3Getting started............................................................................................. 7
3.1 Serial number........................................................................................... 7
3.2 Inserting the SIM card ............................................................................... 7
3.3 Connecting the antenna ............................................................................. 7
3.3.1 Antenna diversity................................................................................ 8
3.4 Connecting the power supply...................................................................... 8
4LED behaviour.............................................................................................. 9
4.1 Main LED behaviour................................................................................... 9
4.2 Ethernet port LED behaviour......................................................................10
5Configuring the GW6600 Series router for mobile access ...........................11
6Firmware updates information....................................................................17
7Troubleshooting..........................................................................................18

1: Preface
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© Virtual Access 2015
Virtual Access GW6600 Series Router Quick Start Guide
Issue 1.4 Page 3 of 18
1Preface
1.1 About this document
This Quick Start Guide explains how to set up and configure a mobile connection
on a Virtual Access GW6600 Series router.
Images in this document show the GW6630 model. LEDS on other models may
vary.
For more detailed configuration information, read the GW6600 Series User
Manual.
1.2 Safety instructions
The router is complicated electronic equipment that may be repaired only by
authorised and qualified personnel.
•Do not try to open or repair the router yourself.
•Do not place the router in a damp or humid place.
•Do not stack the router.
•The router should be used in a sheltered area, within a temperature range
of 0oC to 40oC.
•Do not expose the router to direct sunlight.
HIGH VOLTAGES
Under no circumstances is the router to be operated with the cover removed.
DANGEROUS SUBSTANCES
Semiconductor devices contain dangerous substances, such as beryllium and
arsenic. Electronic devices must not be opened. If they become damaged, they
must only be handled using protective gloves. If the substances inside the
electronic devices come into contact with broken skin or wounds, hospital care
must be sought immediately. Electronic components must be disposed of as
hazardous toxic waste and must not be incinerated.
1.3 Electrical safety
The GW6600 Series router is a class I/II apparatus.
We recommend that an AC surge arrestor is installed in the AC outlet to which
this equipment is connected.
Plug in the power supply into a socket outlet that is installed near the equipment
and is easily accessible.

1: Preface
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1.4 Wireless safety
Wireless routers incorporate a wireless radio module. Ensure the antenna is
positioned at least one metre away from you and other people in normal
operation.
If in a hospital or health care facility, do not use the router in areas where
guidelines to switch off mobiles phones are posted. Medical equipment may be
sensitive to RF energy.
The operation of cardiac pacemakers, other implanted medical equipment and
hearing aids can be affected by interference from wireless routers when placed
close to the device. People with pacemakers are advised to keep the wireless
router away from the pacemaker while it is on.
Do not operate your wireless router in the presence of flammable gases, fumes
or potentially explosive atmospheres. Wireless routers should not be used
anywhere that blasting operations are taking place.
Wireless routers operate using radio signals and cellular networks cannot be
guaranteed to connect in all possible conditions. Therefore, you should not rely
solely on any wireless device for life-critical communications.
1.5 Product disposal
The United Kingdom and Republic of Ireland are under an obligation to minimise
the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic
waste and encourage recycling, recovery and environmentally sound disposal.
Virtual Access is committed to promoting the reuse, recycling and recovery of
WEEE by contributing to the appropriate compliance schemes.
Our product packaging is marked with the crossed out wheeled bin symbol to
indicate that the product must not be disposed of in domestic waste but disposed
of through an approved WEEE take back scheme. For details of your local
collection facilities, please contact your local authority.
Virtual Access WEEE registration number: WEE/CA2530XZ.

2: Introduction
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2Introduction
The GW6600 Series contains either a 3G or 4G wireless modem. The modem
together with a SIM card establishes a WAN connection to the Internet or private
network.
3G is the third generation of mobile phone standards and technology. It is based
on the International Telecommunication Union (ITU) family of standards under
the International Mobile Telecommunications programme, IMT-2000.
3G and 4G technologies enable network operators to offer users a wider range of
more advanced services while achieving greater network capacity through
improved spectral efficiency. Services include wide-area wireless voice
telephony, video calls, and broadband wireless data, all in a mobile environment.
Data bearers are frame protocols that transport data streams. The GSM (3G)
modem supports GPRS, EDGE, HSDPA, HSUPA, UMTS and CSD. The 4G modem
supports 4G frequencies and fails over to 3G, GPRS and EDGE technologies.
2.1 4G LTE
4G LTE is the fourth generation of mobile communication technology standards.
It is a successor to 3G and provides greater bandwidth.
2.2 GPRS
GPRS (General Packet Radio Service) uses packet-switched technology to
transmit small bursts of data. The 3G or 4G modem on the GW6600 Series
supports multi-slot class 6, which allows a maximum data rate of 384Kbps class
3. The maximum data rate available to the 3G or 4G modem depends on
provisioning by the network operator.
2.3 HSPA+
High-Speed Packet Access + is an improvement on UMTS with achievable
download speeds of 21Mbps.
2.4 HSDPA
HSDPA (High-Speed Downlink Packet Access) uses circuit-switched technology to
transmit data at speeds of up to 7.2Mbps.

2: Introduction
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2.5 HSUPA
HSUPA (High-Speed Uplink Packet Access) is a 3G mobile protocol with uplink
speeds of 5.76Mbps.
2.6 UMTS
UMTS (Universal Mobile Telecommunications System) is a third generation
technology providing higher transfer rates.
2.7 EDGE
EDGE uses the same frequencies as GPRS but offers better speeds. It is used
when the signal strength for 3G or 4G is not sufficient.
2.8 CSD in EGSM900/GSM1800 MHz
CSD (Circuit-Switched Data) mode enables the 3G modem to transmit data over
the EGSM (Extended Global System for Mobile communications) frequency or the
GSM frequency. The modem behaves as a dual-band mobile phone behaves.

3: Getting started
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3Getting started
3.1 Serial number
When you receive your GW6600 Series router package retain the outer
packaging. The label containing the model number, serial number (S/N) and part
number (P/N) is located on the side of the packaging box.
Each GW6600 Series router is assigned a unique serial number. Record your
device serial number on your warranty card or somewhere you can easily access
it. You must reference your unique serial number (S/N) when you contact your
distributor or Virtual Access support for installation and configuration
confirmation or should you request service on the device.
Figure 1: Example of a GW6600 serial number label
Unpack the contents. There is a matching label located on the bottom of the
router.
3.2 Inserting the SIM card
1. Ensure the unit is powered off.
2. Hold the SIM card with the chip side facing down and the cut corner top left.
3. Gently push the SIM card into SIM slot 1 until it clicks in.
4. To remove the SIM card, gently push the SIM card. The card will click out.
3.3 Connecting the antenna
The GW6600 Series router is shipped with one antenna suitable for the model
you ordered. If you require antenna diversity, contact your reseller.
Screw the antenna into the back MAIN SMA connector.

3: Getting started
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3.3.1 Antenna diversity
The GW6600 Series router has an AUX connector for connection of a second
antenna to allow for antenna diversity. Antenna diversity helps improve the
quality and reliability of a wireless link by mitigating problems associated with
multipath distortion.
Multipath distortion is a form of RF interference that occurs when a radio signal
has more than one path between the receiver and the transmitter. It commonly
occurs when there is no clear line of sight between the transmitter and receiver
and instead the signal is reflected off hard surfaces such as shelves, ceilings and
walls.
3.4 Connecting the power supply
1. Plug the power cable into an electrical socket suitable for a DC12V/1A power supply.
2. The router initialises. The Power LED lights green, the CONFIG LED flashes, and all
the LEDs temporarily light in sequence. Then the router activates.

4: LED behaviour
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4LED behaviour
4.1 Main LED behaviour
The GW6600 Series router has single colour LEDs for power, config, ADSL, SIM1
and SIM2 activity, signal strength and dial modem activity. When the router is
powered on, the LED is green.
Figure 2: Power and config LED activity on a GW6631 model
The possible LED states are:
•Off
•Flashing slowing
•Flashing quickly
•On
•Note: When PPP is not connected, none of the signal LEDs will light
regardless of signal strength.
Booting
The GW6600 router takes approximately 2 minutes to boot up.
During this time, the power LED is SOLID.
Other LEDs display different diagnostic patterns.
When start up is complete all LED activity will stabilise,
indicating the unit is ready.
Power LED On Power
Off No power/boot loader does not exist
Config LED
On Unit running a valid configuration file
Flashing slowly Unit running in recovery mode (5 Hz)
Flashing quickly Unit running in factory configuration (2.5 Hz)
ADSL LEDs SYN
DAT
SIM LEDs
On SIM selected and registered on the network
Off
SIM not selected or SIM not inserted
Flashing
SIM selected and not registered on the network
WiFi LED

4: LED behaviour
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3G Signal
LEDs
None
PPP not connected or signal strength <= -113dBm
1 PPP connected and signal strength <= -89dBm
2 PPP connected and signal strength between -89dBm and -
69dBm
3 PPP connected and signal strength >-69dBm
Dial
Modem
LEDs
SYN
DAT
Table 1: LED behaviours and meanings
4.2 Ethernet port LED behaviour
The Ethernet port has two LEDs: a LINK LED (green) and an ACT LED (amber).
When looking at the port, the LED on the left hand side is the LINK LED, and the
ACT LED is on the right hand side.
Figure 3: Ethernet LED activity on the GW6600 router
Link LED
(green) Off No physical Ethernet link detected
On Physical Ethernet link detected
ACT LED
(amber) Off No data is being transmitted/received over the link
Flashing Data is being transmitted/ received over the link

5: Configuring the GW6600 Series router for mobile access
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5Configuring the GW6600 Series router for mobile access
Ensure the SIM is inserted into SIM 1 slot and that the power is connected to the
router.
To connect to the router’s web page, either set your computer network interface
card to point to 192.168.100.1/24 as a gateway or set the card to receive an IP
via DHCP.
When the router has booted up, browse to 192.168.100.1 and enter the default
user name and password.
User name: root
Password: admin
Figure 4: The GW6600 login page
Click Login.
If the router is operating in its factory configuration mode, a warning message
appears explaining that after you have made changes, you must switch the
router to config 1 for the changes to take effect.

5: Configuring the GW6600 Series router for mobile access
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Figure 5: The router is operating in factory configuration mode
Read the message and click OK.
To configure any relevant interface, go to the top menu, select Network ->
Interfaces.
Figure 6: The GW6600 interfaces menu
Click Edit on WAN or LAN to make your changes. For WAN connectivity, the
Common Configuration page appears.

5: Configuring the GW6600 Series router for mobile access
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Figure 7: The common connectivity page
Ensure you have selected the General Setup tab.
For single SIM implementation, in the SIM drop down menu, select SIM 1.
Enter the APN information and the PAP/CHAP username and password.
Click Save & Apply.
To enable a 3G/4G connection to connect on boot up, select the Advanced
Settings tab.
Select Bring up on boot.
Click Save.
When you have made all your changes, you can view a change summary by
clicking UNSAVED CHANGES in the top menu.
Figure 8: The unsaved changes button in the top menu
A list of unsaved changes appears.

5: Configuring the GW6600 Series router for mobile access
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To save the changes, click Save & Apply.
When the changes have been saved, you can switch the router’s configuration
file to config1.
Click System -> Backup/Flash Firmware.
Figure 9: The flash operations page
In the Flash operations page, click Switch config. A rebooting message
appears.

5: Configuring the GW6600 Series router for mobile access
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Figure 10: The rebooting message
The router will reboot into config1.
To check for connectivity, return to the top menu, and select Network ->
Interfaces. The WAN interface will show receive and transmit packets and an IP
address.
Figure 11: The interfaces overview page
To view 3G/4G connectivity information, select Status -> Mobile Stats. The
Mobile/3G information page appears.

5: Configuring the GW6600 Series router for mobile access
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Figure 12: The mobile/3G information page

6: Firmware updates information
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6Firmware updates information
To obtain firmware updates for your GW6600 Series router, contact your reseller.

7: Troubleshooting
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7Troubleshooting
Problem Possible causes Solution
I cannot access the GW6600
The configured IP address or
subnet, or both on your PC is
incorrect.
Change the IP on your PC to
contact the GW6600 on
192.168.100.1/24
The GW6600 is not running its
factory configuration.
Check the config LED status.
Flashing indicates its running
its factory configuration. If it
is solid, hold in the reset
button for between 3 and 15
seconds and then release.
I cannot access the WAN
network after manual
configuration
The SIM is not inserted. Power off the GW6600, insert the SIM card and then power
on the GW6600.
The APN is incorrect. Check you have configured
the correct APN.
SIM username or password, or
both are incorrect.
Check the correct SIM
username and password
settings.
There is a connection failure.
Check the status of
Connection Monitor. From the
Start page, browse to
>Advanced > Connection
monitor.
The router performance is
slow. There is poor 4G/3G signal strength.
Check the signal strength.
From the Start page, browse
to Status > Mobile Stats.
Move the GW6600 to a better
location and recheck signal
strength.