Vivo MOUNT-E-DN55 User manual

Motorized Drop Down TV Mount
with Remote Control
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Instruction Manual
https://vivo-us.com/products/mount-e-dn55
SKU: MOUNT-E-DN55
[email protected]om www.vivo-us.com 309-278-5303
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2
PACKAGE CONTENTS
A (x1)
Li Column
H (x1)
RF Remote
I (x1)
Ceiling Plate
J (x1)
Power Cable
S-A (x1)
Clevis Pin
S-F (x4)
M8 Washer
S-G (x4)
M8 Nut
W-A (x12)
ST5.5x16mm
Screw
M-A (x4)
M6x14mm
Screw
M-B (x4)
M8x16mm
Screw
M-C (x4)
M6x30mm
Screw
M-D (x4)
M8x35mm
Screw
M-E (x4)
M8 Washer
M-F (x4)
Small Spacer
M-G (x4)
16mm
Wrench
W-B (x8)
ST5.5x38mm
Screw
W-C (x8)
Concrete
Anchor
T-A (x1)
13mm
Wrench
T-B (x1)
4mm Allen Wrench
S-B (x1)
Cotter Pin
S-C (x4)
M6x6mm
Screw
S-D (x4)
M6x10mm
Screw
S-E (x4)
M8x15mm
Screw
B (x1)
VESA Plate
C (x2)
VESA Bracket
D (x2)
Extension Bracket
E (x1)
Cover Mount
F (x1)
Control Unit
G (x1)
AC Adapter
NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED
WARNING!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a
qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may
cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do
not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly
or inappropriate use.
TOOLS NEEDED
Phillips
Screwdriver Drill Pencil
WARNING: CHOKING HAZARD
SMALL PARTS - NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
99 lbs
(45 kg)
DO NOT EXCEED WEIGHT CAPACITY.
Failure to do so may result in serious injury.

3
ASSEMBLY STEPS
Plug Control Unit (F) and AC Adapter (G) into Li Column (A). Plug Power Cable (J) into AC Adapter
(G) and then connect to an outlet.
Perform the PAIRING THE REMOTE steps on page 10 to pair RF Remote (H). Once RF Remote (H)
is paired, press the down arrow and extend Li Column (A) until the last hole set has passed Wall
Mounting Plate (A1) as shown. Ensure there are no obstructions while extending Li Column (A).
STEP 1
STEP 2
A
F
G
J
A1
A
H

4
STEP 3
STEP 4
Install Extension Brackets (D) to Li Column (A) using M6x6mm Screws (S-C) and 4mm Allen Wrench
(T-B). The location will be dependent on the TV size and VESA hole location.
S-CS-C
T-B
D
A
Install Cover Mount (E) onto Extension Brackets (D) using M6x10mm Screws (S-D) and 4mm Allen
Wrench (T-B).
T-B
E
D
S-D

5
STEP 5
STEP 6
Attach VESA Plate (B) to Li Column (A) using M8x15mm Screws (S-E), M8 Washer (S-F), M8 Nut
(S-G), 13mm Wrench (T-A), and a Phillips screwdriver. Make sure the arrow on VESA Plate (B) is
facing towards the motor.
NOTE:
The nuts and washers MUST be installed
on the front of the VESA plate to prevent
the column from binding.
T-A
S-G
S-F
B
H
S-E
Retract the mount by pressing the up arrow or the “OK” button on RF Remote (H).
A

6
STEP 7
Wood Installation:
Hold Ceiling Plate (I) up to desired mounting location making sure one of the long edges is making
contact with the back support wall. Secure Ceiling Plate (I) using ST5.5x16mm Screws (W-A) and a drill.
Concrete/Brick Installation:
Hold Ceiling Plate (I) up to desired mounting location making sure one of the long edges is making
contact with the back support wall. Mark hole locations using a pencil or marker. Drill 1.8” (45mm)
deep holes using a 5/16” (8mm) drill bit. Insert Concrete Anchors (W-C) and install Ceiling Plate (I)
using ST5.5x38mm Screws (W-B) and a Phillips screwdriver.
W-A
I
II
W-CW-C
W-BW-B

7
STEP 8
STEP 9
Align the holes from Li Column (A) and Ceiling Plate (I). Insert Clevis Pin (S-A) through the motor and
Ceiling Plate (I). Insert Cotter Pin (S-B) into Clevis Pin (S-A) to secure.
Ensure that Wall Mounting Plate (A1) is not blocked by
VESA Plate (B). If hidden, press the down arrow on RF
Remote (H) to lower the mount to provide better access.
A
S-A
S-B
I
B
H
A1
Wood Installation:
Secure Li Column (A) by installing
ST5.5x16mm Screws (W-A) into Wall
Mounting Plate (A1) using a drill.
W-A
A
A1

8
STEP 10
STEP 11
Concrete/Brick Installation:
Mark Wall Mounting Plate (A1) hole locations using a pencil or marker. Remove Li Column (A) from
Ceiling Plate (I) or hold away from the wall. Drill 1.8”/45mm deep holes using a 5/16”/8mm drill bit.
Insert Concrete Anchors (W-C) and install Li Column (A) using ST5.5x38mm Screws (W-B) and a
Phillips screwdriver.
W-BW-B
W-CW-C
A1A1
Attach VESA Brackets (C) to the back of the TV using Screws (M-A thru M-D), M8 Washers (M-E), and
Spacers (M-F, M-G). Partially loosen the safety screw using a Phillips screwdriver.
C

9
STEP 12
STEP 13
Hang VESA Brackets (C) over VESA Plate (B) and tighten safety screws using a Phillips screwdriver.
Mount is now ready for use. Refer to remote instructions
on the next page for further information on use,
troubleshooting, and more.
C
B

10
RF Remote - Manual
PROGRAM BUTTON:
Double press to turn on status light
and enter programming mode.
MANUAL RETRACT:
Press and hold to retract the mount
towards the motor.
OK BUTTON:
Fully retracts the mount/moves
to highest position.
PAIRING THE REMOTE:
Step 1: Double press the button on Control Unit (F). The status light on the control unit will turn
on indicating you have entered programming mode.
Step 2: Press and hold the + buttons simultaneously on the remote until the status light stops
ashing. When the status light is turned o, that indicates a successful pairing.
RF REMOTE - Button Functions:
CONTROL UNIT- Button Functions
UP ARROW:
Moves the mount upwards/retracts
mount towards the motor.
Press and hold to raise your TV.
DOWN ARROW:
Moves the mount downwards/
extends mount away from the motor.
Press and hold to lower your TV.

11
TROUBLESHOOTING
The Mount Does Not Respond to Remote Control
Solutions - TV Mount
1. Disconnected Cord: A cord may be loose or no longer connected. Check all power
connections and proceed.
2. Incorrect Operation: Please refer to “RF Remote” for proper functions of remote.
Solutions - Remote Control
1. Operating Distatance: The remote may be too far away from the mount and out of
proper range. Move closer to the mount so that you are within the 30  (10m) range of
remote.
2. Low Batteries: Batteries may be low or dead. Replacement batteries and attempt use
again.
3. Program Coding Error: The remote may not have been properly coded. Please follow
“Pairing the Remote” steps again.
4. Faulty Remote or Control Box: If mount is still unresponsive, the remote or control
unit may be faulty. Please contact our Product Support Team at 309-278-5303
or [e-mail].

LAST UPDATED: 01/31/2023
REV1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
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[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
AVG. RESOLUTION TIME (within oice hrs): < 15 M
www.vivo-us.com
Chat live with an agent!
AVG. RESOLUTION TIME (within oice hrs): 5M 4S
309-278-5303