Wilson Electronics DB Pro 462105 User manual

6
·Wilson
~
Electronics
DB
Pro™
Cellular
Signal
Booster
462105
with Omni Antenna
~
Need
help?
www.WilsonEiectronics.com
D
Tech
Support
866-294-1660
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Fri.
Hours:
7
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to 6
pm
MST

IT
IS
VERY IMPORTANT
TO POWER YOUR SIGNAL
BOOSTER USING A SURGE
PROTECTED AC POWER
STRIP WITH
AT
LEASTA 1000
JOULE
RATING.
FAILURE TO DO THIS WILL VOID YOUR WARRANTY
IN
THE EVENT OF A POWER SURGE OR LIGHTNING
STRIKE.
A THE SIGNAL BOOSTER UNIT
IS
DESIGNED
FOR USE
IN
AN INDOOR, TEMPERATURE-
CONTROLLED ENVIRONMENT (LESS
THAN 150 DEGREES FAHRENHEIT). IT
IS
NOT
INTENDED FOR USE
IN
ATIICS
OR SIMILAR
LOCATIONS SUBJECT TO TEMPERATURES
IN
EXCESS OF 150°F.
Installation
Instructions
for
the
Following
Wilson
Electronics
Signal
Booster:
DB Pro™
Adjustable
Gain
800/1900 MHz
In-Building
Wireless
Smart
Technology
ill™
Signal
Booster
Model
#
460005
FCC I
0:
PW0460005
Contents
Package
Contents
......................................................
3
Before
Getting
Started
..................................................
3
Find
the
Strongest
Signal
................................................
3
Installation
Details
......................................................
4
Quick
Install
...........................................................
5
Outside
Antenna
Installation
.............................................
5
Signal
Booster
Installation
...............................................
6
Inside
Antenna
Installation
...............................................
6
Powering
Up
the
Signal
Booster
..........................................
6
Troubleshooting
&
Understanding
Lights
...................................
7
Additional
FAQ
.........................................................
8
Safety
Guidelines
&
Recommendations
...................................
10
Signal
Booster
Specifications
...........................................
11
Guarantee
and
Warranty.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
2
Need
help?
~
www.WilsonEtectronics.com
~
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Tech
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866-294-1660
Mon.- Fri. Hours: 7
am
to 6
pm
MST

Package Contents
DBPro
Wall Mount Bracket
AC Pow
er Supply
6V / 2.5A
(Not 1ncluded with some models)
(859912)
OmniAnte nn a Mount Bracket
Tools Required for Installation:
Outside Antenna Kit
20' RG6 coax cable
(311201-0620)
Panel Antenna Kit
lntside Panel Antenna
30' RG6 coax cable
(311155-0630)
(depending on your particular installation, you will need the following tools)
1. Pole mount - 10 mm open-end wrench or adjustable wrench
2. Wall mount or Rafter mount -Drill and 3/16 inch bit, Phillips-head screwdriver
Before Getting Started
Before you install your DB Pro and start
enjoying improved cellular reception
in
your facility, please do the following:
1. Read through all the installation
steps. This will help you know what to
expect from start to finish.
2. Watch the YouTube video
demonstrating the DB Pro installation
at wilsonelectronics.com/DBProvideo.
3. Familiarize yourself with all materials
in your product package. This will
allow you to know which pieces are
referenced
in the instructions.
4. Identify the location of your best
available cellular signal. See
instructions that follow.
5. Determine the best installation
locations for your Outside Antenna,
Signal Boost, and Inside Antenna.
Test the function
of your DB Pro
system before finalizing installation.
Find the Strongest Cellular Signal
Before you install your DB Pro signal
booster, you must determine the location
of
the best available cellular signal. This will
affect the location
of your Outside Antenna
and wi
ll help you get the best performance
from your DB Pro.
You can find the
strongest signal outside your building,
typically at the highest point available, using
any
of the following methods:
1. Best method:
Connect the Outside Antenna to the DB
Pro signal booster, and the DB Pro to
the Inside Antenna. Have one person
outside (on the rooffor best results)
move the Outside Antenna with a
second person inside the building near
the Inside Antenna watching the signal
strength on a phone. This allows you
to read the signal strength from nearby
cell towers.
a. The person inside should have
the phone
in test mode so the
numerical signal strength can be
read. This is more accurate than
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3

the bar indicator. Go to www.
wilsonelectronics.com/test-mode-
instructions for help
in finding the
test
mode for your phone.
b. The person on the roof should
move the Outside Antenna. Allow
30 seconds for the phone to
register with each location.
~ Outside Omni
1
IAntenna
-Jk 8
~o_.:,.~,
~.. '',, , ~<'~
Cell Tower t
c. The person inside should note the
readings on the phone with each
placement. Signal readings usually
appear as a negative number. The
closer the number gets to zero, the
stronger the signal (for example,
-86 dB would be a moderately good
reading while -55 dB would be an
excellent reading, and -110 dB would
be a weak,
or unusable signal).
3. Acceptable method: Check the bar
indicator on your cell phone display
and note where the signal appears
the strongest. (Note: cell phone bars
are only an approximation
of signal
strength and vary from phone to
phone.) Phones can take up to 30
seconds to reset to a
new reading. Be
patient and repeat your signal check
several times.
WAIT30
SECONDS
For additional instructions on finding
the strongest cellular signal, watch the
installation video at: wilsonelectronics.com/
DBProvideo.
Installation Details
As you plan your installation, keep the
following guidelines
in mind to maximize
your signal strength:
1. Maintain a vertical distance of at least
20 feet or a horizontal distance of at
least 50 feet between the Outside
cell Tower I Antenna to the Inside Antenna.
d. Once you have determined which
location provides the strongest
outside signal, you can install the
Outside Antenna
in that general
location.
2. If possible, place the Inside Antenna
directly beneath the placement
of
the Outside Antenna location. This
creates a maximized signal zone
within the room where the Inside
Antenna is located.
Outside OmniAntenna
2. Good methods:
4
a. Place calls from several locations
outside
your building. As you move
to different locations, note where
you
get the best reception.
b. If you have a smart phone, you
can download
apps that help you
identify locations
of cell phone
towers
or the strongest signal. Go
to the App Store and search for
"cell signal" to find available
apps
for your device.
-
Need help? ~ www.WilsonEiectronics.com
Place the inside antenna
directly beneath the
• placement
of the Outside
1 Antenna location
0
At least 20 feet of vertical or
50 horizontal separation
Inside PanelAntenna
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3. Be sure the Inside Antenna is NOT
facing toward the Outside Antenna.
This creates potential oscillation
or feedback and reduces the
effectiveness
of the DB Pro.
4. If you do not know how to mount
hardware
or run coax cable through
walls, ceilings and floors, get help
from a Wilson Certified Installer
at www.wilsonelectronics.com/wci
or from a qualified contractor or
electrician.
We recommend you install the Lightning
Surge Protector (859992). Attach the
cable from the Outside Omni Antenna to
the surge protector and ground the surge
protector. The LSP is sold separately (refer
to page
11 for more info.
Quick Install
For more detailed instructions on
installation, read the description later
in this guide or watch the video at
wilsonelectronics.com/DBProvideo.
NOTE: Create a "soft" install first by testing
components in your proposed locations
before securing them with hardware.
1. Select a location on the roof of
the building to install the Outside
Antenna. Make sure the antenna is
clear
of obstructions that could block
the signal from the nearest cellular
tower.
2. Select a location to install the Signal
Booster that is well ventilated and
away from excessive heat, moisture,
and direct sunlight.
3. Select a location for the Inside
Antenna that is
in the center of the
area where the signal needs to
be amplified and a minimum
of 20
vertical feet
or 50 horizontal feet from
the Outside Antenna.
Inside Panel
Antenna
/}~~
Outside OmniAntenna
'/:/
I
! DjPro
4. Run the coax cable from the Outside
Antenna to the Signal Booster and
attach it to the connector labeled
"Outside Antenna." Connect another
coax cable to the connector labeled
"Inside Antenna" and run it to the
Inside Antenna. NOTE: Be careful
not to bend the center pins on
the connectors when securing
connections.
5. Once you have ensured all
connections are tight, connect the
Signal Booster to a surge protected
power strip with at least a 1000 Joule
rating to protect your equipment from
power surges and lightning strikes
(refer to page
11 for information on
lightning protection).
6. If your DB Pro is working correctly,
the lights will be green. If the
lights are orange or red, see the
"Troubleshooting" section starting on
page
7.
Outside Antenna Installation
1. Select a location on the roof or an
outside wall where the Outside
Antenna can be mounted without
obstruction (at least three feet
of
clearance in all directions) and with
at least 20 feet of vertical or 50 feet
of horizontal separation from the
Internal Antenna.
2. After connecting the coax cable to the
antenna,
run it underneath the down side
ofyour roofs flashing if mounted
on the
roof. Tip: Often you can follow the route
used
by satellite TV cables. If you attach
the Outside Antenna
to a wall, run the
cable along the outside ofthe wall
to the
area where
you want the cable to appear
on the inside ofthe building, then drill a
hole through the wall where the cable will
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enter the building. Caution: Before drilling
holes for the cable, be sure there are
no electrical outlets, wiring, or sewer or
water pipes you could puncture or sever.
3. Seal any holes with silicone, cable
bushings
or other waterproof sealant.
Signal Booster Installation
1. Select a location for the Signal
Booster that is away from excessive
heat, direct sunlight, moisture and
well ventilated. The enclosure must
NOT be air tight. Also, be sure the
location is near a power source.
2. Connect the coax cables to the
Signal Booster from the Outside
Antenna and Inside Antenna at the
designated ports.
3. Do NOT connect the Signal Booster
to the power source until all cables
are connected.
Inside Antenna Installation
1.
2.
Select a location in the center of the
area where you want cellular signals
improved to mount the Inside Antenna.
Ifyou have multiple rooms with poor
signal, you
may need multiple Inside
Antennas. These can attach to
the Signal Boost by using a splitter
(sold separately). Contact Wilson
Electronics for more information.
Ensure a minimum
of 20 feet vertical
or 50 horizontal feet separation from
the Outside Antenna.
II Outstde Omm Antenna
-t- Place the inside antenna
directly beneath the
placement
of the Outside
Antenna location
At least 20 feet of vertical or
50 horizontal separation
ID '"""' p.,, A""'"'
3. Inside Antennas can be mounted
above ceiling drywall, on a ceiling
inside a room, or on a wall inside a
room. Ensure the Inside Antenna
is facing AWAY from the Outside
Antenna to avoid oscillation
(feedback).
Face inside ID
antenna
away
from
the outside
antenna.
Inside
Antenna
4. Use the mounting hardware included
in the package to secure the Inside
Antenna to the selected location.
Powering Up The Signal
Booster
1. Ensure the cables to both the Outside
Antenna and Inside Antenna are
securely connected before powering
up the Signal Booster.
2. Plug the power supply into the Signal
Booster input marked "POWER" and
then into a surge protector power strip
with a minimum 1000 Joule rating.
3. The lights on the Signal Booster
should remain green .
If the
lights are red or orange, see the
"Troubleshooting" section on page 7.
4.
If you know that only one frequency
band (800 MHz or 1900 MHz) is
available in your coverage area,
reduce the gain control on the
frequency band that is NOT in
use to the lowest setting. This will
reduce power consumption of the
Signal Booster .
For illustrations
of these installation steps,
view the install video at wilsonelectronics.
com/DBProvideo.
6 Need help?
~ www.WilsonEiectronics.com
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Tech Support 866-294-1660
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Troubleshooting &
Understanding Lights
The Signal Boost includes two indicator
lights, one for the 800 MHz band and the
other for the 1900 MHz band (see
FAQ for
explanation of MHz bands). Both indicator
lights will
be green, red or orange.
Green indicates the unit is powered
and working properly.
You always
want the lights to be green.
Red indicates the DB Pro has
shut down to prevent oscillation
(feedback).
Orange indicates the DB Pro is
overloaded because it is too close to
a cell tower.
Note: All red light issues must be resolved
before orange light issues.
Fixing Red Light Issues
If one or both lights on the Signal Boost
are red:
1. Make sure all connections are tight.
2. Reduce the gain of the Signal Booster
by rotating the gain control knob
corresponding with the
red light. This
is done by turning the knob counter-
clockwise
in small increments, waiting
5 seconds between each adjustment
for the Signal Booster to reset.
Continue this adjustment until the
light turns green.
Wait 5 seconds
between each
adjustment
IMPORTANT NOTE: Reducing the gain
decreases the inside coverage area. If the
amount of coverage area
is sufficient when
the green light comes on, your installation
is complete.
3. If the coverage area
is not large
enough with a reduced gain, you
need to increase the distance
between the Outside Antenna and
the Inside Antenna by moving them
horizontally and/or vertically farther
apart. If the light
is green after
separating the antennas, increase
the gain until the red light comes
on.
Then slightly decrease the gain until
the green light appears. This ensures
maximum coverage.
4. If your coverage area
is still too small
after separating the antennas contact
the Wilson Electronics Technical
Support
Team for assistance: 866-
294-1660.
Fixing Orange Light Issues
If one or both lights on the Signal Booster
are orange:
1. Turn down the gain control (described
in the red light instructions above)
until you get a green light.
2. If the gain is not adequate for good
coverage, move the Outside Antenna
away from the strongest cellular
signal until the light turns green. If the
Signal Booster will not respond, turn
the gain down
in 5 dB increments and
move the Outside Antenna. Continue
to adjust the gain
and antenna
positions until the light turns green.
Move the outside antenna
away
from the strongest
cellular signal in small
increments
3. If the light remains orange, contact
the Wilson Electronics Technical
Support Team for assistance: 866-
294-1660.
Fixing Blinking Red & Orange Light Issues
If one or more of the lights on Signal
Booster are blinking
red and orange,
it indicates that the Signal Booster
is
experiencing extreme receiver overload
and has shutoff.
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7

a) Move the Outside Antenna away from
the cell tower until lights no longer
flash. Contact Wilson Electronics
Technical Support Team for
assistance.
Fixing Blinking Red Light Issues
If one or more of the lights on Signal
Booster are blinking red, this means that
the Signal Booster has shutoff.
a) Increase the distance between
the cellular device and the Inside
Antenna.
0 Increase
the distance
~---------------~
Lights Off
If one or more of the lights on Signal
Booster are off verify power to your surge
protected power strip. If power and lights
are still off this means that the gain has
been turned all the
way down and the
band is
in Power Save Mode. Increase
the gain until the light turns on. Ifthere are
bands that are not being used in the local
coverage area,
we recommend turning
these frequencies off. This will reduce
enegy consumption.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on
troubleshooting, see the install video at
wilsonelectronics.com/DBProvideo.
Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached
from 7:00am to 6:00pm MST, by calling
(866-294-1660),
or by email, at tech@
wilsonelectronics.com
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
filter to cellular signal.
In times of
heavy precipitation, you may see less
performance.
What's the difference between the 800
MHz and the 1900 MHz bands? How
do
I know which MHz band my cell phone
uses?
The DBPro works with all major North
American cellular providers on the 800
& 1900 MHz frequencies. Traditionally,
800/1900MHz are associated with
voice and 3G data; while 700MHz
and 1700/21
OOM Hz are associated
with 4G data. For more detail, refer to
wirelessadvisor.com.
Inside Antenna Expansion Kit
Kit 309900-50N
• 2 - Wall Panel antennas
• 1 - 50 ohm 3-Way Splitter
Kit 309905-50N
• 3 - Wall Panel Antennas
• 3 - 2-Way 50 Ohm Splitters
Kit 309902-75F
• 2 - Wall Panel Antennas
• 1 - 3-Way
750hm Splitter
Kit 309903-75F
• 3 - Wall Panel Antennas
• 3 - 2-Way
750hm Splitters
Kit 309904-75F
• 1 - Wall Panel Antenna
• 1 - 2-Way 75 Ohm Splitter
Inside Antenna Kits
Kit 301121-40010
• 50 Ohm Dome Antenna
•10' LMR400
Kit 311135-40060
• 50 Ohm Wall Panel Antenna
• 60' LMR400
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Kit 301151-0610
• 75 Ohm
Dome Antenna
• 10' RG6 Cable
Kit 311135-5820
• 50 Ohm Wall mount Panel Antenna
• 20' RG58 Cable
Kit 311155-40060
• 50 Ohm Wall Mount Panel Antenna
• 60' LMR400 Cable
Kit 301151-1110
• 75 Ohm
Dome Antenna
• 10'
RG11 cable
Kit 311155-11 50
• 75 Ohm Wall
mount Panel Antenna
• 50' RG
11 Cable
Kit 301213
·Desktop Antenna w/ 5' RG174
50 Ohm Outside Antenna Kits
Kit 314453-5825
• 50 Ohm Pole Mount Panel Antenna
• 25' RG58 Cable
Kit 314411-5825
• 50 Ohm Wide Band Directional
• 25' RG58 Cable
Kit 301111-5850
• Yagi Directional Antenna
• 50' RG58 Cable
Kit 311124-5840
• 1900
MHz Yagi Directional
• 40' RG58 Cable
Kit 311203-5820
• Omni-Directional antenna
• 20' RG58 Cable
Kit 311129-5830
• 800
MHz Yagi Antenna
• 30' RG58 Cable
Kit 311203-40020
• Omni-Directional antenna
• 20' LMR400 Cable
Kit 301111-400170
• Yagi Directional
w/ N-Female
• 170' LMR400
Kit 311124-400100
• 1900
MHz Yagi Directional
• 100' LMR400 Cable
Kit 311129-400100
• 800
MHz Yagi Antenna
• 100'
LMR400 Cable
Kit 314411-40075
• 50 Ohm Wide Band Directional Antenna
• 75' LMR400 Cable
Kit 314453-40075
• 50 Ohm Pole Mount Panel Antenna
• 75' LMR400 Cable
75 Ohm Outside Antenna Kits
Kit 301111-0675
• Yagi Directional Antenna
• 75' RG6 Cable
• N-Male to F-Female adapter
Kit 311124-0660
• 1900
MHz Vagi Directional
• 60' RG6 Cable
• N-Male to F-Female adapter
Kit 311129-0650
• 800
MHz Yagi Directional
• 50' RG6 Cable
• N-Male to F-Female adapter
Kit 314473-0640
•
75 Ohm Pole Mount Panel Antenna
• 40' RG6 Cable
Kit 311141-0620
• 75
Ohm Grey BrickAntenna
• 20' RG6 Cable
Kit 301111-11140
• Yagi Directional Antenna
• 140'
RG11 Cable
• N-Male to F-Female adapter
Kit 311201-1120
• Omni Directional
w/ F-Female
• 20' RG
11 Cable
Kit 311124-11110
• 1900
MHz Vagi Directional
• 110'
RG11 Cable
• N-Male to F-Female adapter
Kit 311129-1180
• 800
MHz Yagi Directional
• 80' RG
11 Cable
• N-Male to F-Female adapter
Kit 314473-1175
•
75 Ohm Pole Mount Panel Antenna
• 75' RG11 Cable
Kit 314475-0630
•
75 Ohm Wide Band Directional
• 30' RG6 Cable
Kit 314475-1175
•
75 Ohm Wide Band Directional
• 75' RG11 Cable
Kit 311141-1120
• 75
Ohm Grey BrickAntenna
• 20' RG
11 Cable
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9

Safety Guidelines
& WARNING: To uphold compliance with network protection standards, all active cellular devices must maintain
at least 6 feet
of separation distance from Panel and Dome antennas and 4 feet of separation
distance from desktop antennas.
& WARNING: Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the
cell phone.
& WARNING: Use only the power supply provided in this package. Use of a non-Wilson Electronics product
may damage your equipment.
& WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment
(less than 150 degrees Fahrenheit). It is not intended for use
in attics or similar locations subject
to temperatures in excess
of that range.
& WARNING: Take care to ensure that neither you nor the pole comes near any power lines during installation.
& RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider's consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use
of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed at least 20
em (8 inches) from any
person.
You MUST cease operating this device immediately if requested by the FCC or a
licensed wireless service provider.
WARNING.
E911 location information may not be provided or may be inaccurate
for calls served by using this device.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the
authority to operate this equipment.
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