Wilson Electronics WilsonPro A500 User manual

User Manual
A WILSON ELECTRONICS, LLC COMPANY
WilsonPro A500
Cellular Signal Booster

Package Contents 1
STEP 1: Preparation 2
STEP 2: Find The dBm Reading On Your Phone 3
STEP 3: Measure Signal Strength For Inside Antenna 4
STEP 4: Measure Signal Strength For Outside Antenna 5
STEP 5: Temporarily Mount The Outside Antenna 6
STEP 6: Connect The System 7
STEP 7: Compare Results 8
STEP 8: Permanently Mount The Outside Antenna 9
STEP 9: Permanently Mount The Inside Antenna 11
STEP 10: Route & Secure The Cable 12
Test System: Lights 13
Specifi cations 15
Safety Guidelines 16
Warranty 18
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Index

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
1
________
Package
Contents
WilsonPro
A500
2x Pole Mount
Bracket
Wall Mount
Bracket
Inside
Antenna
Outside
Antenna
2x Coax
Cables
Power
Supply
This device may be operated ONLY in a fi xed location for in-building
use. The signal booster unit is designed for use in an indoor,
temperature controlled environment (< 100 degrees Fahrenheit)
Window
Entry Cable

2CELL PHONE SIGNAL BOOSTER WilsonPro A500
______
Step 1: Preparation
NOTE: These instructions will walk you through a “soft” install process to fi nd the
optimal locations for the inside and outside antennas, then through the process of the
permanent installation.
You Will Need (tools not included)
Make sure the following materials are prepared and ready for your installation.
3 to 4 hours
2 people (a person to help with antenna calibration)
 Ladder
 Phillips-head screwdriver
 10mm open-end wrench or adjustable wrench
 Drill (if routing cable through wall)
 Mounting Option A10” diameter pole (#BT512631) or an existing pole
 Recommended: Power Strip

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
3
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Step 2: Find The dBm
Reading On Your Phone
Dial *3001#12345#* then press Call.
1 Hold down power button until you see 'Slide to Power Off'.
2 Then release the power button.
3 Hold the Home button until your main screen appears.
iPhone®
Android™
If you want to check 3G/1x but your iPhone is picking up 4G/
LTE signal, go to Settings>Cellular>Cellular Data Options>En-
able LTE>Select O .
After you system is set up, you can go back to the dots signal
by once again dialing *3001#12345#* then pressing call.
When the menu comes back up, tap “phone” in the top left
corner of your phone.
iOS 11 no longer displays the decibel (dBm) reading in ‘Field
Test Mode’. Tip: Using the bar indicator on your cell phone can
assist you in finding the strongest signal direction as well a
placing calls in different locations. For changes/updates on
this issue, periodically go to weboost.com/signalstrength.
Settings > About Phone > Status or Network > Signal Strength
or Network Type and Strength (exact options/wording
depends on phone model)
iPhone®
iOS 11 - current
Visit: www.weboost.com/blog/how-to-test-signal-
strength-on-your-phone
Apps to Measure Signal Strength:
iPhones
•OpenSignal is a free app that allows you to run a test of your iPhone’s true speed
•Speedtest by Ookla is another free app
Android users: do a signal strength test and network speed test.
•Network Cell Info Lite, available for free on the Google Play store, provides nearly
real-time monitoring of cellular and WiFi signals

4CELL PHONE SIGNAL BOOSTER WilsonPro A500
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Step 3: Measure Signal
Strength For Inside
Antenna Placement
Having an accurate measurement of signal strength in decibels (dBm) is crucial
when installing your system. Decibels accurately measure the signal strength you
are receiving. Test both 3G and 4G signal for best results by turning the LTE o in
the carrier settings of your device.
SIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE
3G/1x
(typically voice) -70dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm
4G/LTE
(typically data) -90dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm
Turn o your cell phone’s WiFi to ensure you
are checking the cellular connection. The dBm
reading will be refreshed every 30-60 seconds.
Want faster results? Once you have a reading,
turn on airplane mode. Wait 15 seconds.
Turn o airplane mode. The signal strength
reading is refreshed.
Walk around your home/o ce taking signal
strength readings until you fi nd the area that has
the weakest reception, or number farthest away
from zero. For example -100 is a weaker signal
than -80.
Weakest Signal Number:___________
Weakest Signal Location: ___________
Place your Inside Antenna in this poor signal area
on the fl oor and against the wall where you will
mount it. For best results, keep the inside antenna
more than 18 inches away from the booster.

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
5
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Step 4: Measure Signal
Strength For Outside
Antenna Placement
This is the most critical step of the installation
process because it will determine the overall
performance of the booster system. Using the
same method as Step 3, fi nd the place with the
strongest signal (number closest to zero) on the
outside of your home.
The further apart the Inside Antenna is located
from the Outside Antenna, the better. To
determine the best location for your Outside
Antenna, note the dBm reading in a variety of
locations.
Note: The Outside Antenna must be at least 6
meters vertical or 15 meters horizontal from the
Inside Antenna for best performance. Make sure
the Inside Antenna and outside Antennas are
facing away from each other.

6CELL PHONE SIGNAL BOOSTER WilsonPro A500
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Step 5: Temporarily Mount
The Outside Antenna
Use one of the two options to mount the
outside antenna on the side of the house with
the strongest signal.
A Option (Best)
B Option (Good)
Note: The Outside Antenna must be at least 6
meters vertical or 15 meters horizontal from the
Inside Antenna for best performance. Make sure
the Inside Antenna and outside Antennas are
facing away from each other.
A
B

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
7
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Step 6: Connect The System
2
Connect the supplied Coax Cable to end of
booster labeled Inside Antenna.
3
Power up the Booster.
To protect Booster from power surges, connect
to a power strip.
1
Connect the supplied Coax Cable to end of
booster labeled Outside Antenna.
If you choose to bring the cable in through
a window, you can use the fl at Window
Entry Cable to connect the two 15 feet cable
sections. You can use this option during set-up
and/or permanently if you don’t want to drill
holes through your wall.
Window Entry Cable
Outside
Antenna
Inside
Antenna

8CELL PHONE SIGNAL BOOSTER WilsonPro A500
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Step 7: Compare Results
Using the fi eld test mode described in step 3, measure the new signal
strength and write it down here ___________.
Compare this number with the original reading you took in the same part of the house.
If the number is higher (closer to zero) than the original reading without booster, your
booster is working. If it is not, look at the lights on the booster and the section at the
end of this manual “Test System: Lights”.
Did you know a signal increase in just
3dB is 2 times the power and signal amplification!
Distance from Cell Tower
CELL
TOWER
Signal Strength
GOOD
Signal Strength
POOR
Signal Strength
DEAD ZONE
Signal Strength
EXCELLENT
Signal Strength
FAIR
3G/1x
4G/LTE
-70dBm
-90dBm
-75dBm
-100dBm
-90dBm
-108dBm
-105dBm
-115dBm
-110dBm
-120dBm
DECIBEL GAIN POWER INCREASE
3dB 2 times the power and signal amplifi cation
6dB 4 times the power and signal amplifi cation
10dB 10 times the power and signal amplifi cation
12dB 16 times the power and signal amplifi cation
20dB 100 times the power and signal amplifi cation

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
9
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Step 8: Permanently Mount
The Outside Antenna
Option A: Outside Roof/Pole Mount (Best Option)
Mount, or use an existing pipe in an optimal signal location. Watch out for power lines.
Mounting on existing roof exhaust pipe would be
a good time-saver option.
Drip Holes
need to face down
Drip Holes need to
face down
Outside Antenna
(pole mount)
WilsonPro A500
Inside Antenna
6 meters vertical or
15 meters horizontal for best performance

10 CELL PHONE SIGNAL BOOSTER WilsonPro A500
Option B: Mounting on side of roof (Good Option)
______
(STEP 8 cont.)
Window
Entry Cable
WilsonPro A500
Inside Antenna
Outside Antenna
(fl ush mount)
Drip Holes
need to face down If needed, cable clips can be
purchased at most hardware stores
6 meters vertical or
15 meters horizantal for best performance

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
11
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Step 9: Permanently Mount
The Inside Antenna
Position bracket on wall and use a pencil to mark the holes. Drill holes using 3/16 inch
bit. Use anchors, washers and screws to attach Wall Bracket.
Slip Inside Antenna onto the Wall Mount Bracket to secure.
slide into
mount
anchor &
screw
anchor &
screw
Wall Mount
& hardware
drywall

12 CELL PHONE SIGNAL BOOSTER WilsonPro A500
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Step 10: Route & Secure
The Cable
Secure cable on outside home/o ce. Some homes have eaves you can tuck the cable
between the so t and the exterior wall. If needed, cable clips can be purchased at
most hardware stores.
cable running to
Outside Antenna
most eaves you can tuck the cable
between the so t and the exterior wall
If needed, cable clips can be
purchased at most hardware stores

WilsonPro A500 CELL PHONE SIGNAL BOOSTER
13
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Test System: Lights
Fix Any Red Light Problems (red indicates oscillation)
• If you are happy with coverage, red lights don’t have to be resolved.
•Solid Red = Band has shut o
•Blinking Green/Red = Band has reduced gain
Each light corresponds to a frequency band.
No Lights
Booster does not have power. Un-plug and securely re-plug in power supply.
IMPORTANT: To get an accurate reading of the lights, unplug and re-plug
the power supply from the Booster.
Band 1
Band 8
Band 3
skinny side
facing Cell Tower
!
1 Verify Outside Antenna faces away from the
Inside Antenna. Un-plug and re-plug in power
supply.
2 Verify the Inside Antenna is at least 45cm from the
Booster and pointed away from the Booster. Un-
plug and re-plug in power supply.
3 Tighten all cable connections. You may want to
undo and redo the connection completely. Un-
plug and re-plug in power supply.
4 BEST: Increase the distance (horizontally or
vertically) between the Outside and Inside
antenna. Add cable if needed. Un-plug and re-
plug in power supply.

14 CELL PHONE SIGNAL BOOSTER WilsonPro A500
Fix Any Orange Light Problems (orange indicates a cell
tower is close by)
If you are happy with coverage, orange lights don’t have to be resolved
•Solid Orange = Band has shut o
•Blinking Green/Orange = Band has reduced gain.
1 If the light is solid orange, the Outside Antenna must be adjusted (see below). Wait
10 seconds between adjustments for the lights to reset.
• For Roof/Pole Mount Option = Rotate the Outside Antenna away from the
strongest cellular signal in small increments (45°) until the light turns green. Un-
plug and re-plug power supply.
• For All Other Mount Options = Change mount location. For example, if the
Outside Antenna is a window mount, move the Outside Antenna to a wall
outside the building to see if the lights turn green. Un-plug and re-plug power
supply.
2 If the light is blinking green/orange, re-locate the Outside Antenna. Un-plug and
re-plug power supply.
All Green Lights? = Band is set up optimally. Verify you
have good coverage.
If you have green lights, but poor coverage:
• Rotate the Outside Antenna in small increments (roof/pole mount only). Un-plug
and re-plug power supply.
• Move the Outside Antenna to a di erent location. Un-plug and re-plug power
supply.
• Change the method of mounting the Outside Antenna. Un-plug and re-plug power
supply.
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(TEST SYSTEM: LIGHTS cont.)

A500 CELL PHONE SIGNAL BOOSTER 15
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Specifi cations
Lightning
Surge Protector
To Outside
Antenna
To Signal Booster
Ground Wire
(not included)
!RECOMMENDED: INSTALLING THE LIGHTNING SURGE PROTECTOR
INSTALL THE LIGHTNING SURGE PROTECTOR (LSP) CLOSE TO THE
SIGNAL BOOSTER. ATTACH THE CABLE FROM THE OUTSIDE ANTENNA TO
THE SURGE PROTECTOR. ENSURE THE LSP IS PROPERLY GROUNDED.
WilsonPro A500 Specifications
Product WilsonPro Signal Booster
Model Number WilsonPro A500
Connectors N-Female
Antenna Impedance OHm 50
Frequency MHz 1920-1980 / 2110-2170 1710-1785 / 1805-1880 880-915 / 925-960
Bands B1 B3 B8
Gain Slope 16dB 20dB 16dB
Max Gain without Automatic
Gain Control
Uplink
Downlink
30
15
30
17
30
20
Power Requirements 5.5 V, 2.5A
Power output for single cell phone (dBm)
74dB 71dB 80dB
Uplink
Downlink 51dB 48dB 58dB

16 CELL PHONE SIGNAL BOOSTER A500
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Safety Guidelines
Warnings
To uphold compliance with network protection standards, all active cellular devices
must maintain at least six feet of separation distance from Inside Panel and Dome
antennas and at least four feet of separation distance from desktop Antenna.
Use only the power supply provided in this package. Use of a non-weBoost product
may damage your equipment.
The Signal Booster unit is designed for use in an indoor, temperature-controlled
environment (less than 37 degrees Celsius). It is not intended for use in attics or
similar locations subject to temperatures in excess of that range.
RF Safety Warning: Any antenna used with this device must be located at least 20
centimeters from all persons.
This is a CONSUMER device.
The WilsonPro A500 is an ICASA Approved and Registered Device. Most wireless
providers consent to the use of signal boosters. Some providers may not consent to
the use of this device on their network. If you are unsure, contact your provider.
You MUST cease operating this device immediately if requested by ICASA or licensed
wireless service provider.

17
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Antenna Kit Options
The following accessories are to be used with the WilsonPro WilsonPro A500 Booster.
INSIDE ANTENNA EXPANSION KITS
BT512952 – 1 Extra PANEL antenna expansion kit:
1 x Wall mount panel antenna
1 x 2-way splitter
1 x 15m and 1x 0.5m cable lengths ended with connectors
BT512969– 1 Extra DOME antenna expansion kit:
1 x Ceiling mount dome antenna
1 x 2-way splitter;
1 x 15m and 1x 0.5m cable lengths ended with connectors
BT512976 – 2 Extra PANEL antenna expansion kit:
2 x Wall mount panel antenna
1 x 3-way splitter
2 x 15m and 1 x 0.5m cable lengths ended with connectors
BT512969– 2 Extra DOME antenna expansion kit:
2 x Ceiling mount dome antenna
1 x 3-way splitter
2 x 15m and 1x 0.5m cable lengths ended with connectors
BT512976 – 3 Extra PANEL antenna expansion kit:
3 x Wall mount panel antenna
1 x 4-way splitter
3 x 15m and 1 x 0.5m cable lengths ended with connectors
BT512969– 3 Extra DOME antenna expansion kit:
3 x Ceiling mount dome antenna
1 x 4-way splitter
3 x 15m and 1x 0.5m cable lengths ended with
WilsonPro A500 CELL PHONE SIGNAL BOOSTER

1 YEAR WARRANTY
weBoost Signal Boosters are warranted for one (1) years against defects in
workmanship and/or materials. Warranty cases may be resolved by returning
the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the
consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weBoost. weBoost shall, at its option,
either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost
to have been subjected to misuse, abuse, neglect, or mishandling that alters
or damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have
been recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and
accurate. However, no responsibility is assumed by weBoost for any business or
personal losses arising from its use, or for any infringements of patents or other rights
of third parties that may result from its use.
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Warranty