Xerox DocuColor DocuColor 4 Service manual

Xerox DocuColor 4
Administrator Guide
701P31413
August 1999
THE DOCUMENT COMPANY
XEROX

1999, Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of
copyrightable material and information now allowed by statu-
toryorjudiciallaworhereinaftergranted,includingwithoutlimi-
tation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen
displays, looks, etc.
XEROX®, The Document Company®, the stylized X, and all
Xerox®product names and product numbers mentioned in this
publication are trademarks of XEROX CORPORATION. Other
company trademarks are also acknowledged.
Changes are periodically made to this document. Technical up-
dates will be included in subsequent editions.
Printed in the United States of America.

i
Table of Contents
Table of Contents ............................................................................................i
Preface...........................................................................................................v
Certifications ................................................................................................. 9
Types of Manuals ..........................................................................................xi
Network Administration Features ................................................................xiii
Before You Begin......................................................................................... xiv
Printer/Copier Control Panels..................................................................... xvii
1. Connecting to the Network
1.1 The printer/copier on the network.............................................................. 2
1.2 Stages of installation on the network ........................................................ 3
1.3 Quick path to installation........................................................................... 5
1.4 Before You Proceed ................................................................................ 11
1.5 Ethernet cable connection ...................................................................... 12
1.6 Token Ring Connection .......................................................................... 14
1.7 Parallel cable connection........................................................................ 15
2. Performing Setup from the Printer Control Panel
2.1 Initial Setup ............................................................................................. 18
2.2 Using the printer control panel ................................................................ 19
2.2.1 Activity lights .............................................................................. 19
2.2.2 Display window.......................................................................... 20
2.2.3 Buttons ....................................................................................... 21
2.3 Setting up the Print Functions ................................................................. 22
2.3.1 Top-level menus......................................................................... 22
2.3.2 Main Printer Setup Menus.......................................................... 23
2.3.3 System Setup ............................................................................. 24
2.3.4 Printer Setup .............................................................................. 26
2.3.5 PostScript Setup......................................................................... 27
2.3.6 PCL Setup.................................................................................. 28
2.4 Specifying network information ............................................................... 29
2.4.1 I/OPort Setup ............................................................................. 30
2.4.2 Ethernet...................................................................................... 30
2.4.3 Parallel Port Setup ..................................................................... 30

ii
2.5 Specifying network protocol options ....................................................... 31
2.5.1 Network Protocol Setup.............................................................. 32
2.6 Network Services Setup.......................................................................... 34
2.6.1 NDS Setup ................................................................................. 34
2.6.2 Bindery Setup............................................................................. 37
2.6.3 SMB Setup ................................................................................. 39
2.7 Printing information pages ...................................................................... 41
2.8 If you have difficulty printing .................................................................... 43
2.9 Setup from Copier Control Panel
3. Performing Setup from WebSetup
3.1 SetupfromWebSetup ............................................................................. 46
3.1.1 System Setup ............................................................................. 48
3.1.2 Network Setup............................................................................ 51
3.1.3 Restarting the printer/copier ....................................................... 64
4. Setting up Network Servers
4.1 Setting up the DocuColor 4 LP/CP on an IPX network ........................... 66
4.2 Tips for experts-IPX networks ................................................................. 67
4.2.1 Overview of IPX printing to the DocuColor 4 LP/CP................... 67
4.3 Configuring a NetWare server for printing ............................................... 69
4.3.1 Configuring an NDS connection................................................. 69
4.3.2 Setting up an NDS connection................................................... 71
4.3.3 Setting the NetWare 4.x bindery context..................................... 79
4.3.4 Setting up a DocuColor 4 LP/CP print queue for bindery ........... 82
4.4 Setting up NetWare Windows clients for printing..................................... 86
4.5 Setting up DocuColor 4 LP/CP on a TCP/IP network with Windows NT 4.0 87
4.6 Tips for experts-Windows NT 4.0 with TCP/IP........................................ 88
4.7 Configuring a Windows NT 4.0 server for the DocuColor 4 LP/CP ......... 89
4.7.1 Adding the DocuColor 4 LP/CP to the TCP/IP network.............. 90
4.7.2 Installing the DocuColor 4 LP/CP as a shared PostScript printer/
copier ......................................................................................... 92
4.7.3 Setting up an another printer/copier ........................................... 93

iii
4.8 Configuring Windows NT 4.0 clients....................................................... 94
4.9 Using AppleTalk with Windows NT 4.0 ................................................... 95
4.10 Token Ring Support for DocuColor 4 LP/CP........................................... 96
5. About copy Configuration
5.1 Displaying the Tools Screen.................................................................... 98
5.1.1 Displaying the Tools screen ....................................................... 99
5.1.2 Closing the Tools screen .......................................................... 100
5.2 Configuration Settings List .................................................................... 101
5.3 Changing the configuration................................................................... 104
5.3.1 Basic method for changing the configuration ........................... 105
5.4 Setting up, changing, or removing the user's pass code ....................... 106
5.5 Changing the pass code of the system administrator............................ 108
5.6 Adjusting the color balance................................................................... 110
....................................................................................................................
6. Administering the printer/copier
6.1 Administrator functions.......................................................................... 114
6.2 Maintaining optimal DocuColor 4 LP/CP performance ......................... 116
6.3 Troubleshooting the printer/copier......................................................... 117
6.3.1 Troubleshooting during Setup from the Control Panel.............. 117
6.3.2 When an error message appears ............................................. 122
Appendix
AMenu Help ............................................................................................ 124
A1 Graphical Printer Control Panel Overview................................ 124
BAvailable Options.................................................................................. 125
B.1 Upgrade options....................................................................... 125
B.2 Installing a hard disk drive........................................................ 127
B.3 Installing additional memory..................................................... 129
B.4 Installing a Token Ring card ..................................................... 133
B.5 Token Ring Installation from Control Panel .............................. 136
Index .............................................................................................................. 137

iv
Preface
Thank you for purchasing the DocuColor 4.
This guide is intended for anyone who is responsible for integrating the DocuColor 4 LP/
CP into a business environment that includes networked personal computers. After the
DocuColor 4 LP/CP and client workstations are set up, as described in the User Guide
and the Setup Guide, individual users can print to the DocuColor 4 LP/CP as a high-
performance color PostScript printer. Additionally, the DocuColor 4 CP can be used as a
copier.
August, 1999
Copying certain documents may be illegal in your country.
Penalties of fines or imprisonment may be imposed on those found guilty of
this. The following are exampes of tiems that may be illegal to copy in your
country.
•Currency
•Banknotes and cheques
•Bank and government bonds and securities
•Passports and identification cards
•Copyright material or trademarks without the consent of the owner
•Postage stamps and other negotiable instruments
This list in not inclusive and no liability is assumed for either its complete-
ness or accuracy. In case of doubt, contact legal counsel.
Caution on Copying

v
Certifications . . . in Europe
The CE marking that is applied to this product symbolizes Xerox Europe
Declaration of Conformity with the following applicable Directives of the
European Union as of the dates indicated:
January 1, 1995: - Council Directive 73/23/EEC amended by Council Direc-
tive 93/68/EEC, approximation of the laws of the member states related to
low voltage equipment.
January 1, 1996: - Council Directive 89/336/EEC, approximation of the laws
of the member states related to electromagnetic compatibility.
A full declaration, defining the relevant Directives and references standards,
can be obtained from your Xerox Europe representative.
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
Changes or modifications to this equipment not specifically approved by
Xerox Europe may void the user's authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance
with the EMC Directive (89/336/EEC).
WARNING
In order to allow this equipment to operate in proximity to Industrial,
Scientific and Medical (ISM) equipment, the external radiation from ISM
equipment may have to be limited or special mitigation measures taken.
Certifications

vi
Radio Frequency
Energy Star Compliance
Energy Star
Xerox Corporation designed this product to comply with the guidelines of the ENERGY
STAR program of the Environmental Protection agency. As an ENERGY STAR Partner,
Xerox has determined that this copier model meets the ENERGY STAR guidelines for
energy efficiency.
Environmental Choice
Terra Choice Environmental Services, Inc., of Canada has verified that this Xerox prod-
uct conforms to all applicable Environmental Choice EcoLogo requirements for mini-
mized impact to the environment.
Auto power- off Feature
To save the pwoer consumption, this product has a auto power-off feature which enables
th product to automatically enter the power-off mode if the product remains idle for 15
minutes (default setting).
For detailed information, see "About Configuration".
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Changes or modifications to this equipment, not specifically approved by the Xerox Cor-
poration may void the user's authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regu-
lations.

vii
Electrical Safety
Use the power cord supplied with your Xerox printer/copier.
Do not use a ground adaptor plug to connect the printer/copier to a power source recep-
tacle that lacks a ground connection terminal.
Plug the power cable directly into a properly grounded electrical outlet. Do not use an
extension cord. If you do not know whether an outlet is grounded, ask an electrician to
check the outlet.
WARNING: You may get a severe electrical shock if you do not connect the grounding
conductors properly.
•Do not place the printer/copier where people may step on the power cable.
Do not place objects on the power cable.
•Do not override or disable electrical or mechanical interlocks.
•Do not obstruct the ventilation openings. These openings are provided to
prevent overheating of the printer/copier.
WARNING: Do not push objects into slots and openings on the copier. Making a con-
tact with the voltage point or shorting out a part could result in fire or electrical shock.
If you notice unusual noises or odors, switch off the printer/copier power immediately.
Disconnect the power cable from the electrical outlet. Call an authorized Xerox service
representative to correct the problem.
If any of the following conditions occur, switch off the printer/copier power immedi-
ately, disconnect the power cable, and call an authorized Xerox service representative.
•The power cable is damaged or frayed.
•Liquid is spilled into the printer/copier.
•The printer/copier is exposed to water.
•Any part of the printer/copier is damaged.
Disconnect Device
DocuColor 4 LP (Printer only)
The power cord is the disconnect device for this printer. The power cord is attached to
the printer as a plug-in device at the back of the printer. In the event it is necessary to
remove all electrical power from the printer, disconnect the power cord from the power
receptacle at the back of the printer.
DocuColor 4 CP
The power cord is the disconnect device for this printer/copier. The power cord is at-
tached to the scanner as a plug-in device that services both the printer and scanner. In
the event it is necessary to remove all electrical power from the printer/copier, discon-
nect the power to the scanner.

viii
Maintenance Safety
CAUTION: Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This equipment complies with safety standards. With specific regard to laser safety, the
equipment complies with performance standards for laser products set by government
agencies as a Class 1 laser product. It does not emit hazardous light; the beam is totally
enclosed during all modes of customer operation and maintenance.
When performing various operator functions, you may see laser warning labels. These
labels are for the service mode and are placed on or near panels or shields that require a
tool for removal. These panels are not permanently removed.
Laser Safety
•Do not attempt any maintenance procedure that is not specifically described
in the documentation supplied with your printer/copier.
•Do not use aerosol cleaners. The use of supplies that are not approved
may cause poor performance and could create a dangerous condition.
•Use the supplies and cleaning materials only as directed in this manual.
Keep all of these materials out of the reach of children.
•Do not remove the covers or guards that are fastened with screws. There
are no parts that you can maintain or service behind these covers.
•Do not perform any maintenance procedures unless you have been trained
to do them by a Xerox representative or a procedure is specifically de-
scribed in one of the printer/copier manuals.

ix
Operational Safety
Your Xerox printer/copier and supplies were designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
Your attention to the following safety guidelines will help ensure the continued safe
operation of your printer/copier.
•Use the materials and supplies specifically designed for your printer/
copier. The use of unsuitable materials may result in poor performance
and possibly a hazardous situation.
•Follow all warnings and instructions marked on, or supplied with, the
printer/copier.
•Place the printer/copier in a room that provides adequate space for venti-
lation and servicing.
•Place the copier printer/copier on a level, solid surface (not on a thick pile
carpet).
•Do not place the printer/copier near a heat source.
•Do not place the printer/copier in direct sunlight.
•Do not place the printer/copier in line with the cold air flow from an air
conditioning system.
•Do not put containers of coffee or other liquids on the printer/copier.
•Do not block or cover the slots and openings on the printer/copier. With-
out adequate ventilation, the printer/copier may overheat.
•Do not attempt to override electrical or mechanical interlock devices. Be
careful when working in areas identified with this warning symbol. These
areas may be very hot and could cause personal injury.
If you need any additional safety information concerning the printer/copier or materials,
contact your authorized Xerox dealer.

x
This product will produce ozone during normal operation. The ozone produced is heavier
than air and is dependent on copy volume. Providing the correct environmental parameters
as specified in the Xerox installation procedures will ensure that the concentration levels
meet safe limits.
If you need additional information about ozone, please request the Xerox publication
Ozone (part number 600E74140) by calling 1-800-828-6571 in the United States and
Canada.
Ozone Safety

xi
Types of Manuals
This manual is part of the set of DocuColor 4 LP/CP documentation that includes the
following manuals for users and system administrators:
Setup Guide
This guide contains procedures from unpacking the printer/copier, confirm-
ing simple operations, troubleshooting and routine care of the printer/copier.
Administrator Guide (this manual)
This guide explains basic configuration and administration of the DocuColor
4 LP/CP for the supported platforms and network environments. It also in-
cludes guidelines for setting up Windows NT®and NetWare servers to pro-
vide PCL and PostScriptprinting services to clients.
User Guide
This guide describes how to install software to enable users to print to the
DocuColor 4 LP/CP. Specifically, it describes installation of PCL and
PostScriptprinter/copier drivers, printer/copier description files, and other
user software provided on the DocuColor 4 LP/CP User Software CD. It also
explains how to connect each user to the network, and how to set printing
options and print to the DocuColor 4 LP/CP from Windows®and Mac OS
computers.
In the following cases, please refer to the associated manual.
ll Cannot print. Setup Guide
ll An error message is displayed.
ll To add another computer that is to use the printer/copier. User Guide
ll To print with color adjustments.
ll To change the network environment. Administrator Guide
ll To view the settings list or a list of fonts installed.
Screens Displayed
Actual screens may not be identical to those shown in this manual.

xii
About this Manual
This manual includes guidelines on the following topics:
•Basic configuration of the DocuColor 4 LP/CP to support printing over AppleTalk,
TCP/IP, and IPX (Novell) networks
•Setting up a parallel port connection
•Configuring Novell and Windows NT servers to provide DocuColor 4 LP/CP printing
services
•Administering network printing
•Using the DocuColor 4 LP/CP in mixed network environments
•Installing the hard disk drive, additional memory, or alternate language EPROM's
The network guidelines in this manual are not intended to replace the services of an
experienced network engineer.
Conventions
Certain conventions are used to convey special meanings in this manual, as follows:
indicates a particularly important item.
indicates a supplied item.
indicates a referenced item.
Bold is used to show menus or menu items as they are displayed on the control panel of the
printer/copier.

xiii
Network Administration Features
DocuColor 4 LP/CP software offers several important features that affect you as a net-
work or printer/copier administrator:
•Direct (native) support of NDS with NetWare 4.x
•NetWare 4.x can also be supported in bindery emulation.
NDS is an abbreviation for either Novell Directory Services or NetWare Directory
Services. The two names are used interchangeably.
•Simultaneous NetWare 4.x and NetWare 3.12 connections supported
One NetWare 4.x NDS tree and up to eight NetWare 3.12 bindery servers (or NetWare
4.x servers in bindery emulation mode) can be connected to the DocuColor 4 LP/CP.
•Fiery WebTools (Status, WebSpooler, WebDownloader, WebLink, and WebSetup)
Fiery WebTools allow you to manage the DocuColor 4 LP/CP from the Internet or from
your company’s intranet.
•Job tracking
Job Logs list all jobs sent to the printer.
•Support for PCL and PostScript
PCL, and PostScript are standard with the DocuColor 4 LP/CP. PostScript 3 fonts are
also included.
PCL is not available on Mac OS computers.
•Support for Windows (SMB) printing
Windows printing, also known as SMB (Server Message Block) printing, allows you to
print on TCP/IP networks using built-in Microsoft networking support and without ad-
ditional network software. Printing using SMB allows you to print from your computer
to a particular connection (Hold, Print, or Direct) on the DocuColor 4 LP/CP.

xiv
Before You Begin
Before using the DocuColor 4 LP/CP, follow these general steps:
Confirm that the system administrator has completed printer/copier Setup as de-
scribed in the this manual.
Find out what printer/copier defaults the administrator specified in Setup.
These default settings can affect the results of your print jobs. Check with your
administrator or operator for information on these default settings.
Confirm that the user software is installed correctly on your workstation, as de-
scribed in the User Guide.
Find out what your access privileges are.
Your system or site administrator may or may not have set a password on the
printer/copier. If a password has been set, it will be required to perform job man-
agement with WebSpooler or printer/copier setup with WebSetup.
Levels of access and control
The DocuColor 4 LP/CP can be password protected, providing a level of con-
trol for printer/copier administrators. The password determines whether a
user can modify Setup options, and whether a user has control over print
jobs in the WebSpooler queues, or copiy jobs from the scanner.
By default there is no printer password. Once an Administrator password has
been set, users are required to enter it to access Setup menus or to access the
WebSetup screens.
The copier has a factory preset password for the System Administrator of
9999. For security reasons, the System Sdministrator should change this
password as soon as possible. This Administrator password restricts access
to copier configuraiton ssettings. For more information see section 5 of this
guide.

xv
Print connections
If your DocuColor 4LP has a hard disk drive, you can print to the Print Hold
queues as well as the Direct connection. If your DocuColor 4LP does not
have a hard disk drive, only the Direct connection is available for printing.
All docuColor 4 CP products include a hard drive.
Directconnection
Jobs sent to the DocuColor 4 LP/CP Direct connection remain at the sending
workstation until the DocuColor 4 LP/CP is ready to print. They are transmit-
ted to the printer and processed as soon as any prior job is finished printing.
Jobs sent to the Direct connection appear in the display of current jobs in
WebSpooler, but they cannot be selected for reprinting, moving, or deletion,
providing a measure of security for sensitive files. If you plan to download
fonts to the DocuColor 4 LP/CP via the network, you must download them to
the Direct connection.
You cannot use the Direct connection for lpr printing over TCP/IP. You can,
however, use this connection for downloading fonts.
Queues
Print queues (Print queue and Hold queue) are available on the printer/copier.
A queue is a storage area on the printer’s hard disk that is reserved for print
jobs. Queues are particularly useful when many print jobs are being sent to
the printer. When a job is printed to the Print queue or the Hold queue, it is
stored on the DocuColor 4 LP/CP hard disk rather than the user’s hard disk,
quickly freeing up the user’s workstation.
•Print queue - Files sent to the Print queue are spooled to the printer’s
hard disk drive. The DocuColor 4 LP/CP prints jobs from the Print queue
in the order in which they were received.
•Hold queue - Files sent to the Hold queue remain on the printer’s hard
disk drive until they are printed or deleted using WebSpooler. (For more
information see the User Guide.)
•Printed queue - The Printed queue is a job storage area on the DocuColor
4 LP/CP disk; it contains the most recent jobs printed from the Print queue.
The Printed queue makes it convenient to reprint those jobs. A Setup op-
tion enables this queue and determines the maximum number of jobs re-
tained in it at any given time. Reprinting jobs in this queue requires
WebSpooler and an Administrator password, if one has been set.

xvi
Password
You can implement a password on the printer/copier as a means of control-
ling access to DocuColor 4 LP/CP functions. The Change Password option,
which enables you to set or change the Administrator password, can be set in
the System Setup menus, or it can be set in WebSetup screens. Once set,
users must enter the password in order to access the printer’s Setup menus,
to access WebSetup screens, and to use Administrator controls of
WebSpooler.
Also, copier password limits access to the machine. See Section 5 for more
detailed information.
Fiery WebTools
Fiery WebTools, software that allows you to remotely manage your printer/
copier and print jobs via the Internet or your company’s intranet, come pre-
installed on the DocuColor 4 LP/CP. Fiery WebTools are supported on Mac
OS, Windows 95/98, and Windows NT 4.0 computers. To enable use of Fiery
WebTools, you must do the following in Setup:
•Set Enable TCP/IP to Yes.
•Set an IP address for the DocuColor 4 LP/CP.
•Enter a TCP/IP gateway address and subnet mask, if they are used.
The WebDownloader is not available on Mac OS computers.
Control level scenarios
Printer/Copier access and control features are described below. Choose the
scenario that best matches your site requirements.
It is recommended that you set an Administrator password to prevent unau-
thorized changes to system settings.
No designated administrator
All users have access to all printer functions. On the copier, the
Administrator password is always enabled.
A designated administrator
Only an administrator has access to all system functions, including
configuration Setup, clearing the job log and printed queues, formatting
the printer’s hard disk, performing color calibration, and managing all
jobs from remote workstations via WebSpooler.

xvii
Wordless Printer Control Panel
This section describes the wordless control panel.
Worded Printer Control Panel
The printer worded control panel described throughout the documentation
is displayed here.
Wordless Control Panel
Light
Worded Control
Panel Light
Indicates:
Online LED - On when the printer is online (ready
to accept and process new jobs), and off when the
printer is offline or the power is off.
Data LED - Blinking when receiving, processing or
printing data and off in Power Save mode, when
the printer is offline, or the power is off.
Message LED - On when the printer requires a
service call. Blinking when the printer requires
operator intervention (e.g., load paper).
Activity Lights
The activity lights indicate the status of the printer/copier. They are de-
scribed in the table below. The table shows the light displayed on the worded
control panel as well as the one found on the wordless control panel.

xviii
Printer Display Window
The LCD window on the control panel displays status messages.
Printer Buttons
The buttons and their functions are described here.
Wordless
Control
Panel
Button
Worded
Control
Panel
Button
Indicates:
Down arrow - In a fixed-length list, takes you to the
next item in the list. When entering numbers or text,
decrements to the next number or character. Hold
down the button to decrement rapidly.
Up arrow - In a fixed-length list, takes you to the
previous item in the list. When entering numbers or
text, increment to the previous number or character.
Hold down the button to increment rapidly.
Right arrow - When entering numbers or text,
advances the cursor.
Left arrow - When entering numbers or text,
backspaces and deletes
Menu button - From Ready or Power Saver mode,
enters the setup menus. In Setup menu, advances
from one menu to the next. From a setup menu
option, returns to the previous setup menu.
Item/Enter button - Accepts an option and advances
to the next choice. When the printer is in Ready
mode, pressing takes the printer offline.
Cancel button - In Setup menus, exits menus entirely,
returning to Ready. While printing, Cancel stops
printing or processing the current job.
Online button - From Ready or Power Saver mode,
enters Online (Menu) mode. From Online (Menu)
mode, pressing returns to offline.