Xerox C310 User manual

Version 1.1
November 2021
702P08626
Xerox®C310 Color Printer
User Guide

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Table of Contents
1 Safety .......................................................................................................................................... 9
Conventions........................................................................................................................... 10
Product Statements ............................................................................................................... 11
Maintenance Safety............................................................................................................... 14
Consuma le Information ....................................................................................................... 15
2 Learn about the Printer..........................................................................................................17
Printer Configurations ............................................................................................................ 18
Using the Control Panel ......................................................................................................... 19
Xerox C310 Color Printer Control Panel............................................................................. 19
Understanding the Status of the Power Button and Indicator Light........................................ 21
Paper Support........................................................................................................................ 22
Supported paper sizes ...................................................................................................... 22
Supported paper types..................................................................................................... 24
Supported paper weights ................................................................................................. 25
3 Set up, Install, and Configure...............................................................................................27
Selecting a location for the printer ......................................................................................... 28
Attaching ca les .................................................................................................................... 29
Setting Up and Using the Home Screen Applications ............................................................. 30
Finding the IP Address of the Printer ................................................................................ 30
Using the home screen .................................................................................................... 30
Using Display Customization............................................................................................ 31
Configuring Eco-Settings.................................................................................................. 31
Managing ookmarks ...................................................................................................... 32
Managing contacts.......................................................................................................... 33
Setting Up and Using the Accessi ility Features ..................................................................... 35
Activating Voice Guidance ............................................................................................... 35
Navigating the screen using gestures ............................................................................... 35
Ena ling Magnification mode .......................................................................................... 35
Adjusting the Voice Guidance speech rate........................................................................ 35
Using the key oard on the display ................................................................................... 36
Ena ling spoken passwords or personal identification num ers ........................................ 36
Loading Paper and Specialty Media ....................................................................................... 37
Setting the Paper Size and Type....................................................................................... 37
Configuring Universal paper settings................................................................................ 37
Loading trays................................................................................................................... 37
Loading the multipurpose feeder ..................................................................................... 39
Loading the manual feeder .............................................................................................. 41

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Linking trays .................................................................................................................... 43
Upgrade and Migrate ............................................................................................................ 44
Hardware......................................................................................................................... 44
Installing and Updating Software, Drivers, and Firmware ................................................. 46
Networking............................................................................................................................ 51
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) .............. 51
Printing the Menu Settings Page ............................................................................................ 52
4 Se ure the Printer....................................................................................................................53
Locating the security slot ....................................................................................................... 54
Erasing printer memory.......................................................................................................... 55
Erasing printer hard disk memory........................................................................................... 56
Encrypting the printer hard disk ............................................................................................. 57
Restoring factory default settings........................................................................................... 58
Statement of Volatility........................................................................................................... 59
Disposing of a printer hard disk........................................................................................ 59
5 Print ...........................................................................................................................................61
Printing from a computer ....................................................................................................... 62
Printing from a mo ile device................................................................................................. 63
Printing from a mo ile device using Mopria Print Service.................................................. 63
Printing from a mo ile device using AirPrint ..................................................................... 63
Printing from a flash drive...................................................................................................... 64
Supported flash drives and file types...................................................................................... 65
Flash drives...................................................................................................................... 65
File types......................................................................................................................... 65
Configuring confidential jo s ................................................................................................. 66
Printing confidential and other held jo s................................................................................ 67
For Windows users ........................................................................................................... 67
For Macintosh users ......................................................................................................... 67
Printing a font sample list ...................................................................................................... 68
6 Use the Printer Menus ...........................................................................................................69
Menu Map............................................................................................................................. 70
Device ................................................................................................................................... 71
Preferences...................................................................................................................... 71
Eco-Mode ........................................................................................................................ 72
Remote Operator Panel .................................................................................................... 72
Notifications — Do Not Use ............................................................................................ 73
Power Management......................................................................................................... 79
Restore Factory Defaults .................................................................................................. 80
Maintenance ................................................................................................................... 80
Visi le Home Screen Icons ............................................................................................... 83
Site Map.......................................................................................................................... 84
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Software Update ............................................................................................................. 85
Remote Services Data Upload .......................................................................................... 86
A out this Printer............................................................................................................. 86
Print....................................................................................................................................... 87
Layout............................................................................................................................. 87
Setup............................................................................................................................... 88
Quality............................................................................................................................. 89
Jo Accounting ................................................................................................................ 91
XPS.................................................................................................................................. 93
PDF ................................................................................................................................. 93
PostScript ........................................................................................................................ 93
PCL.................................................................................................................................. 94
HTML............................................................................................................................... 96
Image ............................................................................................................................. 96
Paper ..................................................................................................................................... 98
Tray Configuration........................................................................................................... 98
Media Configuration........................................................................................................ 99
USB Drive ............................................................................................................................ 101
Flash Drive Print............................................................................................................. 101
Network/Ports ...................................................................................................................... 103
Network Overview.......................................................................................................... 103
Wireless ......................................................................................................................... 103
Wi-Fi Direct.................................................................................................................... 106
AirPrint .......................................................................................................................... 107
Ethernet ........................................................................................................................ 107
TCP/IP ........................................................................................................................... 108
SNMP ............................................................................................................................ 110
IPSec............................................................................................................................. 112
802.1x ........................................................................................................................... 112
LPD Configuration.......................................................................................................... 112
HTTP/FTP Settings ......................................................................................................... 113
ThinPrint........................................................................................................................ 114
USB............................................................................................................................... 115
Restrict external network access..................................................................................... 116
Security ............................................................................................................................... 117
Login Methods............................................................................................................... 118
Certificate Management................................................................................................ 123
Schedule USB Devices.................................................................................................... 124
Security Audit Log.......................................................................................................... 124
Login Restrictions........................................................................................................... 127
Confidential Print Setup ................................................................................................. 127
Disk Encryption .............................................................................................................. 128
Erase Temporary Data Files............................................................................................ 129
Solutions LDAP Settings ................................................................................................. 129
Miscellaneous ................................................................................................................ 130
Reports ................................................................................................................................ 131
Menu Settings Page....................................................................................................... 131
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Device ........................................................................................................................... 131
Print............................................................................................................................... 131
Network......................................................................................................................... 131
Supplies Plan ....................................................................................................................... 132
Plan Activation .............................................................................................................. 132
Plan Conversion ............................................................................................................. 132
Address Book....................................................................................................................... 133
Contacts ........................................................................................................................ 133
Contact Groups.............................................................................................................. 134
Bookmarks........................................................................................................................... 135
7 Maintain the Printer ............................................................................................................ 137
Checking the status of parts and supplies............................................................................. 138
Configuring custom supply notifications .............................................................................. 139
Setting up e-mail alerts ........................................................................................................ 140
Viewing and printing reports................................................................................................ 141
Ordering Parts and Supplies ................................................................................................. 142
Using Genuine Xerox Parts and Supplies......................................................................... 142
Replacing parts and supplies ................................................................................................ 143
Replacing a toner cartridge ............................................................................................ 143
Replacing the waste toner ottle.................................................................................... 144
Replacing an imaging kit................................................................................................ 146
Cleaning the printer ............................................................................................................. 152
Saving energy and paper ..................................................................................................... 153
Configuring the power save mode settings..................................................................... 153
Adjusting the rightness of the display .......................................................................... 153
Conserving Supplies ....................................................................................................... 154
8 Troubleshoot a Problem ..................................................................................................... 155
Printing pro lems................................................................................................................. 156
Print quality is poor........................................................................................................ 156
Confidential and other held documents do not print ...................................................... 180
Slow printing.................................................................................................................. 181
Print jo s do not print .................................................................................................... 183
The printer is not responding ......................................................................................... 185
Jo prints from the wrong tray or on the wrong paper.................................................... 186
Network connection pro lems.............................................................................................. 187
Cannot open Em edded We Server .............................................................................. 187
Una le to Read the Flash Drive ...................................................................................... 188
Ena ling the USB port.................................................................................................... 189
Checking the printer connectivity ................................................................................... 189
Issues with supplies ............................................................................................................. 190
Replace cartridge, printer region mismatch .................................................................... 190
Non-Xerox Parts and Supplies......................................................................................... 191
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Hardware options pro lems ................................................................................................. 192
Cannot detect internal option ........................................................................................ 192
Defective flash detected ................................................................................................ 193
Not enough free space in flash memory for resources .................................................... 194
Unformatted flash detected........................................................................................... 194
Clearing Jams ...................................................................................................................... 195
Avoiding jams................................................................................................................ 195
Identifying Jam Locations.............................................................................................. 196
Paper jam in trays.......................................................................................................... 197
Paper Jam in the Standard Bin....................................................................................... 200
Paper Jam in the Multipurpose Feeder............................................................................ 200
Paper Jam in the Manual Feeder .................................................................................... 201
Paper feed pro lems ............................................................................................................ 202
Envelope seals when printing ......................................................................................... 202
Collated printing does not work...................................................................................... 203
Tray linking does not work.............................................................................................. 204
Paper frequently jams .................................................................................................... 205
Jammed pages are not reprinted ................................................................................... 206
Color quality pro lems ......................................................................................................... 207
Adjusting toner darkness................................................................................................ 207
Modifying the colors in printed output ........................................................................... 207
FAQ a out color printing ................................................................................................ 208
The print appears tinted ................................................................................................ 209
Contacting customer support ............................................................................................... 210
A Regulatory Information...................................................................................................... 211
Basic Regulations ................................................................................................................. 212
Noise Emission Levels..................................................................................................... 212
Static Sensitivity Notice ................................................................................................. 212
ENERGY STAR ................................................................................................................ 212
Temperature Information............................................................................................... 213
Información de la energía de México ............................................................................. 213
Laser Notice................................................................................................................... 213
Power ............................................................................................................................ 213
Regulatory Notices for Wireless Products........................................................................ 215
Federal Communications Commission (FCC) Compliance Information Statement........... 216
Germany........................................................................................................................ 217
Turkey RoHS Regulation ................................................................................................. 217
Ukraine RoHS Compliance.............................................................................................. 218
Material Safety Data Sheets ................................................................................................ 219
B Re y ling and Disposal ....................................................................................................... 221
Product Disposal and Recycling ............................................................................................ 222
North America ..................................................................................................................... 223
Xerox Green World Alliance .................................................................................................. 224
Waste from Electrical and Electronic Equipment (WEEE) Directive ........................................ 225
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India E-Waste notice...................................................................................................... 225
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1
Safety
This chapter contains:
• Conventions............................................................................................................................... 10
• Product Statements ................................................................................................................... 11
• Maintenance Safety................................................................................................................... 14
• Consuma le Information ........................................................................................................... 15
Your printer and the recommended supplies have een designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.

Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
Caution: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of urn if touched.
CAUTION—TIPPIN HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of eing caught etween moving parts.
CAUTION—MOVIN PARTS: Indicates a risk of laceration or a rasion injuries from rotating
parts.
CAUTION—ROTATIN FAN BLADES: Indicates a risk of laceration from moving fan lades.
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Safety

Product Statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessi le.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multi-outlet
power strips, multi-outlet extenders, or UPS devices. The power capacity of these types of
accessories can e easily overloaded y a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The
use of a surge protection device may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or
make any electrical or ca ling connections, such as the power cord, fax feature, or telephone,
during a lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, ind, crush, or place heavy o jects on the
power cord. Do not su ject the power cord to a rasion or stress. Do not pinch the power cord
etween o jects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such pro lems. Remove the
power cord from the electrical outlet efore inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections, such as Ethernet and telephone system connections, are properly installed in their
marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the
controller oard or installing optional hardware or memory devices sometime after setting up
the printer, then turn the printer off, and unplug the power cord from the electrical outlet
efore continuing. If you have any other devices attached to the printer, then turn them off as
well, and unplug any ca les going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all ca les from
the printer efore proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44l ), then it may
require two or more people to lift it safely.
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Safety

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid
personal injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and ca les from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it,
then disconnect them efore moving the printer.
• If the printer has a caster ase, then carefully roll it to the new location. Use caution when
passing over thresholds and reaks in flooring.
• If the printer does not have a caster ase ut is configured with optional trays or output
options, then remove the output options and lift the printer off the trays. Do not try to lift
the printer and any options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface a le to support the full footprint of
the printer.
• Any cart used to move the hardware options must have a surface a le to support the
dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPIN HAZARD: Installing one or more options on your printer or MFP may
require a caster ase, furniture, or other feature to prevent insta ility causing possi le injury.
For more information on supported configurations, contact the place where you purchased the
printer.
CAUTION—TIPPIN HAZARD: To reduce the risk of equipment insta ility, load each tray
separately. Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might e hot. To reduce the risk of injury
from a hot component, allow the surface to cool efore touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this la el. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
CAUTION—ROTATIN FAN BLADES: To avoid the risk of laceration from moving fan lades,
turn off the printer and unplug the power cord from the electrical outlet efore accessing areas
marked with this sym ol.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User Guide may result in
hazardous radiation exposure.
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Safety

CAUTION—POTENTIAL INJURY: The lithium attery in this product is not intended to e
replaced. There is a danger of explosion if a lithium attery is incorrectly replaced. Do not
recharge, disassem le, or incinerate a lithium attery. Discard used lithium atteries according
to the manufacturer instructions and local regulations.
This product is designed, tested, and approved to meet strict glo al safety standards with the use of
specific manufacturer components. The safety features of some parts may not always e o vious.
The manufacturer is not responsi le for the use of other replacement parts.
Refer service or repairs, other than those descri ed in the user documentation, to a service
representative.
This product uses a printing process that heats the print media, and the heat may cause the media to
release emissions. You must understand the section in your operating instructions that discusses the
guidelines for selecting print media to avoid the possi ility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may e equipped
with a filter designed to limit ozone concentrations to levels well elow the recommended exposure
limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-
ventilated area and replace the ozone and exhaust filters if instructed to do so in the product
maintenance instructions. If there are no references to filters in the product maintenance
instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
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Safety

Maintenance Safety
Do not carry out any maintenance on this product that is not descri ed in the customer
documentation.
CAUTION—POTENTIAL INJURY: Do not use aerosol cleaners. Aerosol cleaners can e
explosive or flamma le when used on electromechanical equipment.
Use supplies and cleaning materials only as directed.
Do not remove the covers or guards that are fastened with screws. Customer service items are not
located ehind these covers.
In case of a Dry Ink or Toner Spill, use a room or a wet cloth to wipe off spilled dry ink or toner.
Sweep slowly to minimize generation of dust during clean up. Avoid using a vacuum. If a vacuum
must e used, the unit should e designed for com usti le dusts, having an explosion rated motor
and non-conductive hose.
CAUTION—HOT SURFACE: The metallic surfaces in the fuser area are hot. Use caution when
you remove paper jams from this area and avoid touching any metallic surfaces.
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Safety

Consumable Information
CAUTION—POTENTIAL INJURY: When handling cartridges such as ink or fuser, avoid skin or
eye contact. Eye contact can cause irritation and inflammation. Do not attempt to disassem le
the cartridge. This can increase the risk of skin or eye contact.
Store all consuma les in accordance with the instructions given on the package or container.
Keep all consuma les away from the reach of children.
Never throw dry ink/toner, print cartridges, or dry ink/toner containers into an open flame.
For information on Xerox®supplies recycling programs, go to: https://www.xerox.com/recycling.
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Safety

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Safety

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2
Learn a out the Printer
This chapter contains:
• Printer Configurations ................................................................................................................ 18
• Using the Control Panel.............................................................................................................. 19
• Understanding the Status of the Power Button and Indicator Light............................................ 21
• Paper Support ............................................................................................................................ 22

Printer Confi urations
CAUTION—TIPPIN HAZARD: Installing one or more options on your printer or MFP may
require a caster ase, furniture, or other feature to prevent insta ility causing possi le injury.
CAUTION—TIPPIN HAZARD: To reduce the risk of equipment insta ility, load each tray
separately. Keep all other trays closed until needed.
Depending on your printer model, you can configure your printer y adding an optional 650-sheet
duo tray. For more information, see Installing optional trays.
1. Control Panel
Note: The appearance may vary depending on your printer model.
2. Output Tray
3. Standard 250–Sheet Tray
4. Manual Feeder
5. Optional 650–Sheet Duo Tray
6. 550–Sheet Tray
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Learn a out the Printer

Usin the Control Panel
XXeerrooxx CC331100 CCoolloorr PPrriinntteerr CCoonnttrrooll PPaanneell
1. Display
• View printer messages and supply status.
• Set up and operate the printer.
2. Select utton
• Select a menu option.
• Save the changes in a setting.
3. Arrow uttons
• Scroll through menus or move etween screens and menu options.
• Adjust the numeric value of a setting.
4. Numeric keypad
Enter num ers or sym ols in an input field.
5. Power utton
• Turn on or turn off the printer.
• To turn off the printer, press and hold the power utton for five seconds.
6. Backspace utton
Move the cursor ackward and delete a character in an input field.
7. Stop or Cancel utton
Stop the current printer task.
8. Indicator light
Check the printer status.
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Learn a out the Printer

9. Back utton
Return to the previous screen.
10. Home utton
Go to the home screen.
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Learn a out the Printer