Xerox Wide Format IJP 2000 User manual

Xerox®Wide Format IJP 2000
User Guide

Xerox®and Xerox and Design®, and CentreWare®are trademarks of Xerox Corporation in the United States and/or other
countries.
Internet Explorer, Microsoft, Windows, Windows Server, and Windows Vista are trademarks or registered trademarks of Microsoft
Corporation in the U.S. and other countries.
MontaVista Linux is a registered trademark of MontaVista Software, Inc.
In this manual, safety instructions are preceded by the symbol . Always read and follow the instructions before
performing the required procedures.
If bank bills are printed by a printer or securities are printed illegally, it assumes that you violate the law and you suffer
punishment regardless of whether to use those printouts.
If a malfunction occurs with the machine's hard disk or other storage media, any received or stored data including registered
configurations may be lost. Xerox is not responsible for any direct or indirect damages arising from or caused by such data
loss.
Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking.
Important
1. Parts of this manual are subject to change without prior notice.
2. We welcome any comments on ambiguities, errors, omissions, or missing pages.
3. Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation
can cause faults or accidents. Xerox is not liable for any problems resulting from unauthorized operation of the equipment.
An export of this product is strictly controlled in accordance with Laws concerning Foreign Exchange and Foreign Trade of
Japan and/or the export control regulations of the United States.

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Xerox Wide Format IJP 2000
User Guide
Before Using the Machine
CentreWare® Internet Services
Daily Management and Maintenance
Problem Solving
ìSystem Administrator Menu Settings
Appendix
Index
Table of Contents
Preface
Thank you for selecting the Xerox Wide Format IJP 2000.
This user guide describes operating instructions and
precautions for using the Xerox Wide Format IJP 2000. To get
the most out of the Xerox Wide Format IJP 2000 and to use it
effectively, be sure to read this User Guide before use.
This guide is intended for first-time users of the Xerox Wide
Format IJP 2000 (hereinafter called "the machine"), and
describes how to use the Print feature, how to clear paper
jams, the daily maintenance procedures, how to set various
setting items, and various precautions.
This guide assumes that you have a basic understanding and
operating knowledge of your personal computer and network
environment. For the basic information and operating
instructions of your personal computer and network
environment, refer to the documentation provided for your
personal computer, operating system, and network system.
After reading this guide, be sure to keep this guide so you can
refer to it handy for quick reference whenever you have
trouble with the machine's operation or some failure occurs
while using the machine.
Xerox Corporation

Table of Contents
Table of Contents
4
Table of Contents
Preface .........................................................................................................................................................................................................................3
Table of Contents....................................................................................................................................................................................................4
Types of Manuals ....................................................................................................................................................................................................9
Using This Guide ................................................................................................................................................................................................... 10
Safety Notes ........................................................................................................................................................................................................... 13
Environment............................................................................................................................................................................................................ 21
Regulation ............................................................................................................................................................................................................... 22
Legal Notice ............................................................................................................................................................................................................ 23
Chapter 1 Before Using the Machine.....................................................................................25
1.1 Machine Components............................................................................................................................................................. 26
1.2 Power Source .............................................................................................................................................................................. 30
1.2.1 Switching the Power On ........................................................................................................................................................30
1.2.2 Switching the Power Off .......................................................................................................................................................31
1.2.3 Saving Power Consumption While the Machine is not in Use...............................................................................32
1.3 Energy Saver Mode .................................................................................................................................................................. 33
1.3.1 Exiting the Energy Saver Mode ..........................................................................................................................................33
1.4 Control Panel .............................................................................................................................................................................. 34
1.4.1 Adjusting Screen Contrast....................................................................................................................................................35
1.4.2 Switching Language ...............................................................................................................................................................35
1.4.3 Touch Screen .............................................................................................................................................................................36
1.4.4 Text Entry....................................................................................................................................................................................37
1.5 Loading/Replacing Paper....................................................................................................................................................... 38
1.5.1 Replacing/Cutting Roll Paper ..............................................................................................................................................38
1.5.2 Loading Cut Sheet Paper (Bypass)....................................................................................................................................41
1.5.3 Switching Between Trays......................................................................................................................................................41
1.5.4 Tray Heaters...............................................................................................................................................................................42
1.6 Configuring Paper Setting..................................................................................................................................................... 43
1.7 Media............................................................................................................................................................................................. 45
1.7.1 Media Type.................................................................................................................................................................................45
1.7.2 Unusable Media .......................................................................................................................................................................46
1.7.3 Handling and Storing Media...............................................................................................................................................47
1.8 Billing Meters.............................................................................................................................................................................. 48
1.9 Checking Consumables........................................................................................................................................................... 49
1.10 Checking Machine Information.......................................................................................................................................... 50
1.11 Job Status..................................................................................................................................................................................... 52

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5
Table of Contents
1.12 Cancelling a Job ........................................................................................................................................................................ 53
1.13 Delete All Jobs............................................................................................................................................................................ 54
Chapter 2 CentreWare® Internet Services .........................................................................55
2.1 Overview of CentreWare Internet Services .................................................................................................................... 56
2.1.1 What is CentreWare Internet Services?..........................................................................................................................56
2.1.2 Setting Up for Using CentreWare Internet Services..................................................................................................57
2.1.3 Starting CentreWare Internet Services...........................................................................................................................59
2.1.4 CentreWare Internet Services Screen Components...................................................................................................60
2.2 Machine Settings ...................................................................................................................................................................... 62
Chapter 3 Daily Management and Maintenance.............................................................63
3.1 Replacing Consumables ......................................................................................................................................................... 64
3.1.1 Used Consumables..................................................................................................................................................................65
3.1.2 Replacing an Ink Cartridge ..................................................................................................................................................65
3.1.3 Replacing a Waste Ink Cartridge.......................................................................................................................................68
3.1.4 Replacing a Print Head..........................................................................................................................................................70
3.2 Cleaning the Machine............................................................................................................................................................. 73
3.2.1 Removing Ink Stains in the Print Head Side of the Print Unit ...............................................................................73
3.2.2 Removing Ink Stains in the Ink Receiving Side of the Print Unit..........................................................................75
3.3 Print Head Maintenance........................................................................................................................................................ 77
3.3.1 Making a Test Print .................................................................................................................................................................77
3.3.2 Cleaning the Print Head........................................................................................................................................................78
3.3.3 Carrying out Calibration........................................................................................................................................................79
3.3.4 Performing a Joint Adjustment..........................................................................................................................................80
Chapter 4 Problem Solving.........................................................................................................87
4.1 Troubleshooting ........................................................................................................................................................................ 88
4.1.1 Machine Problems ...................................................................................................................................................................89
4.1.2 Paper Jam Problems ...............................................................................................................................................................90
4.1.3 Image Quality Problems .......................................................................................................................................................91
4.1.4 Problems during Printing.......................................................................................................................................................94
4.1.5 Problems with CentreWare Internet Services...............................................................................................................95
4.2 Error Messages........................................................................................................................................................................... 96

Table of Contents
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4.3 When a Paper Jam Occurs..................................................................................................................................................... 97
4.3.1 Paper Jams in the Roll Unit..................................................................................................................................................98
4.3.2 Paper Jams in the Bypass (Manual) Feed Table or Upper Unit ............................................................................99
4.3.3 Paper Jams inside the Upper Roll Paper Cover......................................................................................................... 101
4.3.4 Paper Jams in the Paper Stack Tray (Optional)........................................................................................................ 102
Chapter 5 ìSystem Administrator Menu Settings .......................................................... 103
5.1 System Administrator Menu Settings Overview.........................................................................................................104
5.1.1 Step 1 Displaying the System Administrator Menu............................................................................................... 104
5.1.2 Step 2 Selecting the Desired Item ................................................................................................................................. 105
5.1.3 Step 3 Configuring a Feature........................................................................................................................................... 106
5.2 System Administrator Menu List ......................................................................................................................................107
5.3 Common Settings ...................................................................................................................................................................109
5.3.1 Machine Clock / Timer Settings....................................................................................................................................... 109
5.3.2 Audio Tones ............................................................................................................................................................................ 111
5.3.3 Default Language................................................................................................................................................................. 112
5.3.4 Paper Tray Priority................................................................................................................................................................ 112
5.3.5 Maintenance........................................................................................................................................................................... 113
5.3.6 Other Settings ........................................................................................................................................................................ 113
5.3.7 Detailed Settings................................................................................................................................................................... 114
5.4 Print Settings ............................................................................................................................................................................116
5.4.1 Job Recovery ........................................................................................................................................................................... 116
5.4.2 Detailed Settings................................................................................................................................................................... 117
5.5 Network Settings.....................................................................................................................................................................118
5.5.1 Port Settings............................................................................................................................................................................ 119
5.5.2 Protocol Settings ................................................................................................................................................................... 120
5.5.3 SSL / TLS Settings.................................................................................................................................................................. 122
5.5.4 Detailed Settings................................................................................................................................................................... 122
5.6 System Admin Settings ........................................................................................................................................................123
5.6.1 System Administrator's ID................................................................................................................................................ 123
5.6.2 System Administrator's Password.................................................................................................................................. 124
5.6.3 Maximum Login Attempts ................................................................................................................................................ 125
5.7 Authentication / Security Settings...................................................................................................................................126
5.7.1 Password Entry Control Panel.......................................................................................................................................... 126
5.7.2 Overwrite Hard Disk ............................................................................................................................................................. 127
Chapter 6 Appendix ................................................................................................................... 129
6.1 Optional Components...........................................................................................................................................................130

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Table of Contents
6.2 Notes and Restrictions..........................................................................................................................................................131
6.2.1 Notes and Restrictions on the Use of the Machine ................................................................................................ 131
6.2.2 Notes and Restrictions on the Use of the Print Feature........................................................................................ 131
6.2.3 Notes and Restrictions for IPv6 Connection.............................................................................................................. 132

Table of Contents
Table of Contents
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Types of Manuals
Types of Manuals
The following Guides are available.
Guides for the Machine
User Guide (this guide)
Describes the daily maintenance procedures, how to use the Print feature, how to clear paper jams, how to set
various setting items, and notes and restrictions.
Guides for the Optional Components
The guides for the optional components provide information such as how to operate the optional components, and
how to install software.

Using This Guide
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Using This Guide
This guide gives you information on how to use the Print feature of the machine.
Organization of This Guide
This guide consists of the following chapters:
Chapter 1 Before Using the Machine
This chapter identifies the machine components, and describes the basic operations of the machine, such as how to
turn the power on and off, how to operate the control panel, how to exit the Energy Saver mode, and how to load
paper.
Chapter 2 CentreWare® Internet Services
This chapter describes how to operate the Print feature and the CentreWare Internet Services feature.
Chapter 3 Daily Management and Maintenance
This chapter describes how to replace consumables and clean the machine.
Chapter 4 Problem Solving
This chapter describes solutions to various problems you may have with the machine.
Chapter 5 ìSystem Administrator Menu Settings
This chapter describes how to configure the System Administrator Menu settings.
Chapter 6 Appendix
This chapter describes the machine specifications, optional components, and notes and restrictions.

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Using This Guide
Conventions
This guide uses the following marks depending on the described contents.
Important
Provides important information that you should know and check before using or operating the
machine.
Note Provides information that may be useful when you are using or operating the machine.
Refer Provides cross-references to the content.
The following symbols are used in this guide.
Paper orientation is described in this guide as follows:
The screen shots and machine illustrations in this guide are of the machine with various optional components
installed. Some of the items and features on the screen shots or illustrations may not be displayed or available on
your machine depending on its configuration.
The information on various drivers and utility software in this guide may not apply to your drivers and utility
software depending on their version upgrade.
In this guide, "personal computer" and "work station" are collectively called "computer".
Microsoft®Windows®Operating System is referred to as "Windows".
The description of operations in this guide are mainly based on Windows 7. If using an operating system other
than Windows 7, the operating procedures and the screen appearance may be different in your environment.
" " A cross-reference included in this guide.
Indicates the names of features, input values, input examples, and the messages displayed on the touch
screen.
[ ] Indicates the names of the screens, menus, buttons, and tabs displayed on the touch screen.
Indicates the names of the menus, windows, dialog boxes, buttons, tabs, files, and folders displayed on your
computer screen.
< > Indicates the buttons and indicators on the control panel.
Indicates the keys on your computer keyboard.
>Indicates the order of selecting the menu items.
Example: Select [Start] > [All Programs].
Portrait Load paper in portrait orientation, viewing the bypass (manual) feed table at the front.
Landscape Load paper in landscape orientation, viewing the bypass (manual) feed table at the front.
LEF - Portrait Orientation SEF - Landscape Orientation
Paper feed direction Paper feed direction
A
A
A
A

Using This Guide
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Safety Notes
Safety Notes
Before using this product, read "Safety Notes" carefully for safety use.
This product and recommended supplies have been tested and found to comply with strict safety requirements
including safety agency approvals and compliance with environmental standards. Follow the following instructions
for safety use.
Any unauthorized alteration including an addition of new functions or connection to external devices may not be covered by
the product warranty. Contact your local Xerox representative for more information.
Follow all warning instructions marked on this product. The warning marks stand for the followings:
Used for item that if not followed strictly, can lead death or severe or fatal injuries and the possibility
to do it is comparatively high.
Used for items that if not followed strictly, can lead to severe or fatal injuries.
Used for items that if not followed strictly, can cause injuries to user or damages to machine.
: A symbol for items to pay attention to when handling machine. Follow instructions carefully to
use machine safely.
: A symbol for prohibited items. Follow instructions carefully to avoid any dangerous acts.
: A symbol for items that must be performed. Follow instructions carefully to carry out these
essential tasks.
Flammable Explodable Electric
shock
Heated
surface
Moving
object
Pinched
fingers
Caution
Prohibited No fire Do not
touch
Do not use
in bathroom
Do not tear
down
Keep away
from wet
Never touch
with wet hand
Instructions Unplug Ground/
Earth

Safety Notes
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Electrical Safety
WARNING
This product shall be operated by the power source as indicated on the product's data plate. Consult your
local power company to check if your power source meets the requirements.
WARNING: Connect this product to a protective earth circuit.
This product is supplied with a plug that has a protective earth pin. The plug fits only into an earthed
electrical outlet. This is a safety feature. If the plug doesn't fit to the outlet, contact an electrician to
replace the outlet to avoid risk of electric shock. Never use an earthed adapter plug to connect the product
to the electrical outlet that has no earth connection terminal.
Improper connection of a grounding conductor may cause electric shock.
Plug the power cord directly into a grounded electrical outlet. To prevent overheat and a fire accident, do
not use an extension cord, a multi-plug adaptor or a multiple connector. Consult your local Xerox
representative to check if an outlet is grounded.
Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and
voltage of this product. See the data plate on the rear panel of this product for its rated ampere and
voltage.
Never touch the power cord with wet hands. It may cause electric shock.
Do not put an object on the power cord.
Always keep the plug connection free of dust. The dusty and damp environment may bring about minute
electric current in a connector. It may generate heat and eventually cause a fire accident.
To avoid the risk of electric shock and a fire accident, only use the power cord supplied with this product or
the ones designated by Xerox.
The power cord is exclusive use for this product. Do not use it for any other product.
Do not damage or alter the power cord. Damage and alteration may generate heat and eventually cause
electric shock or a fire accident.
If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for
its replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and a fire
accident.

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Safety Notes
CAUTION
When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause
electric shock.
Do not unplug or re-plug this product with the switch on. Plugging and unplugging a live connector may
deform the plug and generate heat, and eventually cause a fire accident.
Hold the plug not the cord when unplugging this product, or it may damage the cord and cause electric
shock or a fire accident.
Always switch off and unplug the machine when it is not used over weekends or long holidays. It may
cause deterioration of insulations and eventually electric shock or a fire accident.
Once a month, switch off this product and check if
the power cord is plugged firmly into an electrical outlet;
the plug is not excessively heated, rusted or bent;
the plug and electrical outlet are free of dust; and
the power cord is not cracked or worn down.
Once you notice any unusual condition, switch off and unplug this product first and contact your local
Xerox representative.
Machine Installation
WARNING
Do not locate this product where people might step on or trip over the power cord. Friction or excessive
pressure may generate heat and eventually cause electric shock or a fire accident.
CAUTION
Never locate this product in the following places:
Near radiators or any other heat sources
Near volatile flammable materials such as curtains
In the hot, humid, dusty or poorly ventilated environment
In the place receiving direct sunlight
Near cookers or humidifiers
Locate this product on a level and sturdy surface that can withstand a weight of 992 lbs. (450 kg).
Otherwise, if tilted, the product may fall over and cause injuries.

Safety Notes
16
Locate this product in a well-ventilated area. Do not obstruct ventilation openings of the product.
Keep the minimum clearance as follows for ventilation and an access to the power plug. Unplug the
product if an abnormal condition is noted.
Do not incline the product at more than 10 degree angle. Otherwise, it may fall over and cause injuries.
Always lock the feet of this product after installation. Otherwise, it may fall over or slide and cause injuries.
When moving this product, always switch off and unplug it. Otherwise, a power cord may be cracked and
overheated, and eventually may cause electric shock and a fire accident.
With the Paper Stack Tray (optional) attached
10°
10°10°10°
Rear
Rear
Front
Left
Right Left
Right
Front
1
2
3

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Safety Notes
OTHERS
To keep this product in a good performance and condition, always use it in the following environment:
Temperature: 59 - 86°F (15 - 30°C)
Humidity: 20 - 80%
When the product is left in a chilly room and the room is rapidly warmed up by heater, dew condensation
may form inside the product and cause a partial deletion on printing.
For measures to prevent the machine from moving and overturning in case of earthquake, please consult
with your local Xerox representative.
Operational Safety
WARNING
Do not carry out any other maintenance procedures not described in the documentation.
This product features safety design not to allow operators access to hazard areas. The hazard areas are
isolated from operators by covers or protectors which require a tool to remove. To prevent electric shock
and injuries, never remove those covers and protectors.
To avoid the risk of electric shock and a fire accident, switch off and unplug the product promptly in the
following conditions, then contact your local Xerox representative.
The product emits smoke or its surface is unusually hot.
The product emits unusual noise or odor.
The power cord is cracked or worn down.
A circuit breaker, fuse or any other safety device becomes activated.
Any liquid is spilled into the product.
The product is soaked in water.
Any part of the product is damaged.
Be careful not to injure your fingers when using the cutter to cut the roll paper.
Do not insert any object into slots or openings of this product.
Do not put any of the followings on the product:
Liquid container such as vases or coffee cups
Metal parts such as staples or clips
Heavy objects
If liquid is spilled over or metal parts are slipped into the product, it may cause electric shock or a fire
accident.
Do not use conductive paper such as origami paper, carbonic paper or conductively-coated paper. When
paper jam occurs, it may cause short-circuit and eventually a fire accident.
When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning
materials may result in poor performance of the product. Never use aerosol cleaners to avoid catching fire
and explosion.

Safety Notes
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CAUTION
Always follow all warning instructions marked on or supplied with this product.
To avoid the risk of burn injuries, never touch the area with the "High Temperature" mark on.
Keep electrical and mechanical safety interlocks active. Keep the safety interlocks away from magnetic
materials. Magnetic materials may accidentally activate the product and cause injuries or electric shock.
A ground fault interrupter is embedded in this product. If current leakage occurs, the ground fault
interrupter automatically cuts off power circuit to prevent electric shock and a fire accident. The ground
fault interrupter is normally ON [(indicated as "|")]. Check once a month if the ground fault interrupter
works properly in accordance with the following procedures:
(1) Turn off the power switch of the machine.
(2) Press the TEST button while power breaker (main power switch) is on.
If the power breaker (main power switch) turns off, it shows that the power breaker (main power
switch) is operating correctly.
(3) Turn the power breaker on.
If the circuit does not work properly, contact your local Xerox representative.
When pulling out the roll unit, do it gently. If pulled out with too much force, the unit can hit and injure
your knees.
To move this product to another location, contact your local Xerox representative.
Ventilate well during extended operation or mass printing. It may affect the office air environment due to
odor such as ozone in a poorly ventilated room.
Provide proper ventilation to ensure the comfortable and safe environment.
Power Breaker
Test Button
Power Breaker
Test Button
Paper Stack Tray (Optional)
Printer Unit

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Safety Notes
Consumable
WARNING
Store all consumables in accordance with the instructions given on its package or container.
CAUTION
Keep ink cartridges out of the reach of children. If a child accidentally lick or swallow ink or get it in the
eye, consult a physician immediately.
If ink spills onto your hands, wash it off.
If you get ink in the eye, wash it out immediately. If you have sore eyes, consult a physician immediately.
This product uses roll printing paper. Be careful not to drop it as it is heavy and may cause injuries.
Do not lay the paper roll on the machine or on any unstable surface. The paper roll can fall, causing
injuries.

Safety Notes
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Location of Warning and Caution Labels
Always follow all warning instructions marked on or supplied with this product.
To avoid the risk of burn injuries, never touch the area with the "High Temperature" mark on.