XONTEL XT-23G User manual

XonTel XT-23G User Manual

Copyright
Copyright © 2015 - 2019 XonTel All rights reserved.
XonTel owns all the rights to modify and copy this document at any time. And all the illustrations and
text in this document are copyright protected. Therefore, no parts of this document may be used or
reproduced, transmitted by the third parties forany purposes without the express written permission of
XonTel.
When this documentis made available on www.xontel.com, XonTelgives itsright todownload and print
copies of this contentonly forprivateuseas a user manual. Noparts shall have the right toalter, modify
or use as commercial means without prior written permission from XonTel.
Safety Instructions
⚫Touse the Phone, please follow the instructions in this user manual.
⚫This phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
⚫Do not use the phone during thunderstorms.
⚫CE
⚫FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

FCC Statement
1. This device complies with Part 15 of theFCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void
theuser's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.

Table of Content
Getting Started................................................................................................................................8
Packing List..................................................................................................................8
Phone Installation.......................................................................................................10
1. Attach the phone stand....................................................................................10
2. Connect the Handset and optional Headset...................................................11
3. Connect the Network and Power........................................................................... 11
Initialization.................................................................................................................12
Status...............................................................................................................................13
Registration ................................................................................................................16
Idle Screen..................................................................................................................19
Getting Familiar with Your Phone ......................................................................................20
Hardware Components Preview.................................................................................20
Icon Preview...............................................................................................................23
LED Instruction...........................................................................................................26
Power Indicator LED...........................................................................................26
Line LED:(Line or Line Key set as Line)..............................................................26
BLF or BLF List Key LED :( Line/Line Key set as BLF)......................................... 27
Shared Line LED.................................................................................................27
Other Key Led.............................................................................................................. 28
User Interface.............................................................................................................28
Line Key Function Overview ......................................................................................29
Basic Setting Configuration...............................................................................................32
General Settings.........................................................................................................32
Web Login...........................................................................................................32
Administrator Password......................................................................................34
Display Mode.......................................................................................................35
Language ............................................................................................................36
Wallpaper............................................................................................................38
Screen Saver ......................................................................................................39
Backlight..............................................................................................................42
Time and Date.....................................................................................................43
LED Status Setting..............................................................................................49
Key as Send........................................................................................................50
Network Setting..........................................................................................................55
IPv4................................................................................................................................ 51
IPv6................................................................................................................................ 54
IPv4&IPv6............................................................................................................57
PC Port................................................................................................................58
Contact Setting...........................................................................................................61

Local Directory....................................................................................................61
Remote Phonebook............................................................................................67
LDAP Phonebook................................................................................................68
Search Contact ...................................................................................................70
Call History Setting.....................................................................................................71
Call History..........................................................................................................71
Audio Setting..............................................................................................................75
Ring Tone..................................................................................................................... 75
Volume........................................................................................................................... 79
Voice Mail Tone............................................................................................................ 81
Play Hold Tone............................................................................................................. 82
Play Hold Tone Delay..........................................................................................82
System Settings..........................................................................................................82
Dial Plan..............................................................................................................82
Dial-NowTimeout.................................................................................................... 84
NoKey Entry Timeout.............................................................................................84
Emergency Call...................................................................................................84
Label Scroll..........................................................................................................85
Show Missed Calls..............................................................................................86
Auto Logout Time..............................................................................................................86
Reboot in Talking..............................................................................................................86
Detect IP Conflict.................................................................................................87
Redial Mode........................................................................................................87
Keypad Lock .......................................................................................................87
Suppress DTMF Display.....................................................................................89
Suppress DTMF Display Delay.............................................................................. 89
Check-Syn With Authenticate .............................................................................89
Other featuressettings ......................................................................................................90
Action URL..................................................................................................................................90
Softkey Layout............................................................................................................91
Programmable Key.....................................................................................................92
Exp Key.......................................................................................................................93
Basic Call Features............................................................................................................93
Place a Call ................................................................................................................93
End a Call...................................................................................................................94
Redial a Call...............................................................................................................95
Receive a Call............................................................................................................95
Incoming Call Show Mode..........................................................................................96
Auto Answer ......................................................................................................................... 96
Call Hold................................................................................................................................ 97
Call Transfer...............................................................................................................98
Call Conference........................................................................................................101

Call Forward.............................................................................................................103
Call Return................................................................................................................107
Call Back...................................................................................................................108
Call Waiting Tone................................................................................................................109
Hide Caller ID............................................................................................................................110
Reject Anonymous................................................................................................... 111
Call Mute................................................................................................................... 112
DND.............................................................................................................................................113
Hot Line..................................................................................................................... 114
Auto Redial............................................................................................................... 115
Function Key Features and Settings................................................................................ 116
Line........................................................................................................................... 116
Speed Dial................................................................................................................ 117
BLF........................................................................................................................... 118
Visual Alert for BLF Pickup.......................................................................................119
Audio Alert for BLF Pickup.......................................................................................120
BLF List ....................................................................................................................121
Voice Message.........................................................................................................122
Direct Pickup ............................................................................................................124
Group Pickup............................................................................................................125
Call Park...................................................................................................................127
Intercom....................................................................................................................128
Intercom Barge.........................................................................................................129
DTMF........................................................................................................................130
Prefix.........................................................................................................................131
Local Group..............................................................................................................132
XMLGroup................................................................................................................133
LDAP ........................................................................................................................134
XML Browser................................................................................................................. 135
Conference...............................................................................................................136
Forward.....................................................................................................................137
Transfer....................................................................................................................138
Hold...................................................................................................................................... 139
Group Listening........................................................................................................140
DND............................................................................................................................................141
Redial........................................................................................................................142
SMS............................................................................................................................................143
Send SMS........................................................................................................................141
Set SMS Line Key.............................................................................................144
Record......................................................................................................................145
URL Record..............................................................................................................146
Paging.......................................................................................................................147
Shared Line..............................................................................................................148
Public Hold.......................................................................................................................... 149

Private Hold........................................................................................................................ 150
Hot Desking..............................................................................................................151
ACD ............................................................................................................................... 152
Zero Touch......................................................................................................................... 153
Multicast Paging.......................................................................................................154
Sending RTP Stream............................................................................................ 154
Receiving RTP Stream......................................................................................... 155
Upgrade...........................................................................................................................157
Factory Reset................................................................................................................ 157
Pcap Feature............................................................................................................158
System Log...............................................................................................................159
Upgrade....................................................................................................................160
Configuration File.....................................................................................................162
Troubleshooting...............................................................................................................163
Why is the phone LCD screen blank?......................................................................163
Why does the phone display “Network Unavailable”?..............................................163
Why can’t I get a dial tone?......................................................................................163
Where to set the tone?.............................................................................................163
How to download XMLConfiguration?.....................................................................164
How to Import Trusted CAcertificate?......................................................................165
How to Import Server CAcertificate?.......................................................................166

Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone station
2. The phone stand

3. Handset
4. Headset cord
5. Ethernet cable

Phone Installation
1. Attach the phone stand

2. Connect the Handset and optional Headset
3. Connect the Network and Power

Initialization
After your phone has been powered up, the system boots up and performs the following steps:
# Automatic Phone Initialization
# The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display “Booting”
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone
will show “Check firmware, Please wait…”after initialization.

Then IP Phone will show Reboot information:
By default, the phone attempts to contact a DHCP server in your network in order to obtain its valid
network settings, e.g. IP address, subnet mask, default gateway,DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information (e.g., Model, IP,MAC, Firmware, Hardware), Network
(e.g., WANType, IP,Mask, LAN Type, Gateway, DNS …), Account (e.g., register status of accounts).
To view the phone status via phone interface:
1. Press Menu →Status →Information

2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4

4. Press Menu →Status →Network→IPV6
5. Press Menu →Status →Account (XT-23G support twelve accounts)

To view the phone status via Web interface:
Login web interface
View the information of Version, Account and Network.
Registration
To register via phone interface:
1. Press Menu→Settings→Advanced Setting (default password: xontel)→Accounts
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account.
5. Fill the SIP User ID, AuthenticateID
6. Fill the Password and Name (shown on LCD).

7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”.
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “, . ?:;”
Pressing “0”, you will find “< > () {} []”
Pressing “*”, you will find “*/”! @$”
Pressing “#”, you will find “#’%&*|”
To register via Web interface:
1. Login Web interface and Click Profile→Basic.

2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
4. Click to save the configuration.
5. ClickAccount→Basic.
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIPUserID,Authenticate ID, Authenticate Password and other account information.
9. Click to save the configuration.
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says theaccount registered successfully or not.

Idle Screen
Name
Description
1. Date & Time
It is the area that displays the current set date and time of the
phone.
2. Notice
It is the area to display the phone’s notifications such as missed
calls, SMS,do not disturb mode and many more.
3. Line Keys
This area shows the line key labels. The current account is
highlighted. you can switch the account by pressing right or left
navigation key. The Line keys are also can be used as other
function keys.
4. Soft Key
This area shows the soft key labels. The default soft key labels
are
“History”, “Directory”, “DND” and “Menu”.
5. DSS key
The Line keys can be used for other function keys (e.g.: BLF)
6. Wallpaper
This shows the current wallpaper picture. You can also change
it.

Getting Familiar with Your Phone
Hardware Components Preview
Item
Description
LCD screen
To Presentation all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during acall..
2. Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
1. OK.
Up arrow key: Tomove up of the selection shows
on the screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows
on the screen.