Yealink CP920 User manual

- Tap .
Enter the phone number, and then tap , , or the Send soft key.
- Enter the phone number.
Tap , , or the Send soft key.
Answering a Call
Tap , or the Answer soft key.
Ending a Call
Tap or the End Call soft key.
Call Mute and Unmute
To mute a call:
Tap , the mute key LED illuminates solid red.
To unmute a call:
Tap again to unmute the call. The mute key LED illuminates solid green.
Call Hold and Resume
To hold a call:
Tap the Hold soft key during a call.
To resume a call:
Tap the Resume soft key during a call.
Local Conference
You can host a five-way conference with up to four parties.
To create a five-way local conference:
1. Tap the Conference soft key during a active call. The call is placed on hold.
2. Enter the number of the second party, and then tap the Send soft key.
You can also select a contact from Directory to join into a conference.
3. Tap the Conference soft key again when the second party answers.
1.Tap the Manage soft key during the conference.
2.Tap or to select desired participant, do the following:
Tap the Far Mute soft key to mute the participant. The muted participant can hear everyone, but no one can hear
the muted participant.
Tap the Remove to soft key remove the participant from the conference.
Tap the Split All soft key to split the conference call into individual calls on hold.
4. Repeat steps 2 to 3 to join more parties in the conference.
To manage the individual participant:
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© 2022 Smart Choice Communications, LLC
Yealink CP920 User Guide
Basic Call Features
Placing a Call
Do one of the following:

To record audio calls:
1. Tap the Start REC soft key during a call.
2. Tap the Pause REC soft key to pause recording, tap the Resume REC soft key to resume recording.
3. Tap the Stop REC soft key to stop recording . The record file will be saved .
If you end a call during recording, the record file will be saved automatically.
To forward an incoming call to a contact:
1. Tap the Forward soft key from the Incoming Call screen.
2. Enter the number you want to forward to.
You can also select a contact from Directory. The call is forwarded to the contact directly.
3. Tap the Send soft key.
To forward all incoming calls to a contact:
1. Tap the Menu soft key.
2. Select Features -> Call Forward.
3. Select the desired forwarding type:
Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.
4. Turn on the desired forwarding type.
5. Enter the number you want to forward to in the Forward To field.
6. For No Answer Forward, select a desired ring time to wait before forwarding from the After Ring Time field.
7. Tap the Save soft key to accept the change.
Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Tap the Transfer soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
You can also select a contact you want to transfer to from Directory.
3. Tap the Transfer soft key.
Semi-Attended Transfer
1. Tap the Transfer soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
Attended Transfer
1. Tap the Transfer soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap ,or .
4. Tap the Transfer soft key when the second party answers.
3. Tap , or .
4. Tap the Transfer soft key when you hear the ring-back tone.
Call Recording
You can insert a USB flash drive into the USB port on your phone to record active calls.
Call Forward
You can forward an incoming call to a contact, or forward all incoming calls to a contact.
Smart Choice Communications | [phone] | www.smartchoiceus.com | [email protected]
© 2022 Smart Choice Communications, LLC

Local Directory
To add a contact:
1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory -> All Contacts.
3. Tap the Add soft key to add a contact.
4. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
5. Tap the Save soft key to accept the change.
To edit a contact:
1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory -> All Contacts .
3. Select the desired contact, tap the Option soft key and then select Detail.
4. Edit the contact information.
5. Tap the Save soft key to accept the change.
To delete a contact:
1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory -> All Contacts .
3. Select the desired contact, tap the Option soft key and then select Delete.
4. Tap OK when the LCD screen prompts “Delete Selected Item?”.
Customizing Your Phone
Note: You can add contacts from call history easily. For more information, refer to Call History.
Call History
1. Tap the History soft key from the Idle screen.
2. Select All Calls.
3. Select an entry from the list, you can do the following:
Tap the Send soft key to call the entry.
Tap the Delete soft key to delete the entry from the list.
If you tap the Option soft key, you can also do the following:
Select Detail to view detailed information about the entry.
Select Add to Contacts to add the entry to the local directory.
Select Add to Blacklist to add the entry to the blacklist.
Select Delete All to delete all entries from the list.
Volume Adjustment
Tap or during a call to adjust the receiver volume.
Tap or when the phone is idle or ringing to adjust the ringer volume.
Tap or to adjust the media volume in the corresponding screen.
Ring Tones
1. Tap the Menu soft key from the Idle screen, and then select Settings->Basic Settings->Sound->Ring Tones.
3. Tap or to select the desired ring tone.
4. Tap the Save soft key to accept the change.
2. Tap or to select Common or the desired account.
Smart Choice Communications | [phone] | www.smartchoiceus.com | [email protected]
© 2022 Smart Choice Communications, LLC