Yealink CP920 User manual

Hardware'Component'Instructions'
The$following$figure$shows$the$primary$hardware$component$of$CP920$IP$conference$phone:$

Item
Description'
1$
Three$Internal$
Microphones$
Provide$10-feet$(4meters)$and$360-degree$coverage$to$transmit$sound$to$other$phones.$
2$
Mute$Key$
•Toggles$mute$feature.$
•Indicate$phone$and$call$statuses.$
3$
Speaker$
Provides$hands-free$(speakerphone)$audio$output.$
4$
LCD$Screen$
Shows$information$about$calls,$messages,$soft$keys,$time,$date$and$other$relevant$data:$
•$Call$information—caller$ID,$call$duration$
•$Icons$(for$example,$ )$
•$Missed$call$text$or$second$incoming$caller$information$•$Prompt$text$(for$example,$
"Saving$config$file!")$
•$Time$and$date$
5$
Soft$Keys$
Label$automatically$to$identity$their$context-sensitive$features.$
6$
On-hook$Key$
Ends$a$call$or$returns$to$the$idle$screen.$
7$
Touch$Keypad$
Provides$the$digits,$letters,$and$special$characters$in$context-sensitive$applications.$
8$
Volume$Key(+)$
Increases$the$volume$of$the$speaker,$ringer$or$media.$
9$
Volume$Key(-)$
Reduces$the$volume$of$the$speaker,$ringer$or$media.$
10$
Off-hook$Key$
Enters$the$dialing$screen,$places$a$call$or$answers$a$call.$
11$
Bluetooth$Key$
Enters$the$Bluetooth$setting$screen.$
12$
Confirms$actions$or$answers$incoming$calls.$
13$
•$Scrolls$through$the$displayed$information$upwards.$•$Views$call$history$list$when$the$
phone$is$idle.$
14$
•$Scrolls$through$the$displayed$information$downwards.$•$Views$the$directory$list$when$
the$phone$is$idle.$
15$
Security$Slot$
Allows$you$to$connect$a$universal$security$cable$to$your$phone$so$you$can$lock$down$your$
phone.$The$phone$will$not$be$removed$after$locked.$
16$
USB$Port$
•$Allows$you$to$connect$a$USB$flash$drive$(optional)$to$your$phone$so$you$can$record$
calls/conferences$and$play$back$recorded$files.$
•$Allows$you$to$connect$expansion$PSTN$box(es)$(optional)$to$experience$calls$in$PSTN.$Up$
to$two$cascaded$expansion$PSTN$boxes$can$be$connected,$so$you$can$experience$the$local$
five-way$conference$conveniently$in$excellent$speech$quality$with$PSTN.$

Icon'Instructions'
Certain$features$and$icons$do$not$apply$to$PSTN.$Therefore,$not$all$icons$listed$in$the$table$below$will$display$when$
using$PSTN$only.$Please$refer$to$the$relevant$sections$for$more$information.$
Icons$appearing$on$the$LCD$screen$are$described$in$the$following$table:
Icon'
Description'
Network$is$unavailable$
Registered$successfully$(Yealink$Cloud$
account)$
Registered$successfully$(SIP/PSTN$account)$
Hands-free$(speakerphone)$mode$
Voice$Mail$
Auto$Answer$
Do$Not$Disturb$(DND)$
Call$Hold$
Call$Mute$
Ringer$volume$is$0$
Phone$Lock$
Call$Forward$
'
'
LED'Instructions'
Mute$key$indicators$LED$on$the$CP920$IP$phone:$
LED'
Status'
Description'
Solid$red$
The$phone$is$initializing.$$
The$call$is$muted.$$
Flashing$red
The$phone$is$ringing.$
Solid$green$
The$phone$is$placing$a$call.$
There$is$an$active$call$on$the$phone.$
Flashing$
green$
The$call$is$placed$on$hold$or$is$held.$
Off$
The$phone$is$powered$off.$The$phone$is$
idle.$
Icon'
Description'
Forwarded$Calls$
Missed$Calls$
Received$Calls$
Placed$Calls$
Call$and$Conference$Recording$
Idle$Recording$
USB$flash$drive/PSTN$box$is$detecting$
USB$flash$drive$is$detected$
PSTN$box$is$detected$
High$Definition$Voice$
Wi-Fi$enabled$
Bluetooth$enabled$
Bluetooth-enabled$mobile$phone$paired$
and$connected$

Customizing'Your'Phone'
General'Settings'
Contrast'
You$can$configure$the$contrast$of$the$LCD$screen$to$a$comfortable$level.$The$intensity$of$contrast$ranges$from$1$to$10$
and$the$highest$intensity$is$10.$
To'configure'the'contrast'via'phone'user'interface:'
1. Tap'Menu->Settings->Basic'Settings->Display->Contrast.''
2. Tap$the$ $or$ soft$key$to$decrease$or$increase$the$intensity$of$contrast.$$
The$default$contrast$level$is$“6”.$$
3. Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$
Backlight'
You$can$configure$the$backlight$to$adjust$the$brightness$of$the$LCD$screen.$Backlight$status$on$the$LCD$screen$can$be$
configured$from$the$following$options:$
1.  Always'On:'Backlight$is$on$permanently.$
2.  Always'Off:'Backlight$is$off$permanently.$
3.  15s,$30s,$1min,$2min,$5min,$10min'or$30min:'Backlight$is$turned$off$when$the$phone$is$inactive$after$
the$designated$time$(in$seconds).$
To'configure'the'backlight'via'phone'user'interface:'
1. Tap$Menu->Settings->Basic'Settings->Display->Backlight.$$
$
2. Tap$the$ $or$ soft$key$to$select$the$desired$value$from$the$Backlight'Time'field.$$
$
3. Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$

Audio'Settings''
Volume'
You$can$tap$the$volume$key$to$adjust$the$ringer$volume$when$the$phone$is$idle$or$ringing.$You$can$also$tap$the$
volume$key$to$adjust$the$speaker$volume$when$the$phone$is$during$a$call.$
To'adjust'the'ringer'volume'when'the'phone'is'idle:''
1.'Tap$ $or$$ $to$adjust$the$ringer$volume.$
To'adjust'the'ringer'volume'when'the'phone'is'ringing:''
1.'Tap$ $or$ $to$adjust$the$ringer$volume.$$
You$can$also$tap$ $or$ $to$adjust$the$ringer$volume$when$selecting$a$ring$tone.$$
Note'If$the$ringer$volume$is$adjusted$to$minimum,$the$icon$ will$appear$on$the$LCD$screen.$
To'adjust'the'speaker'volume'when'the'phone'is'during'a'call:''
1.'Tap$ $or$$ $to$adjust$the$speaker$volume.$$
Ring'Tones'
Ring$tones$are$used$to$indicate$incoming$calls.$You$can$select$different$ring$tones$to$distinguish$your$phone$from$your$
neighbor’s,$you$can$also$select$ring$tone$for$your$accounts$or$contacts$on$your$phone.$
To'select'a'ring'tone'for'the'phone'via'phone'user'interface:$
• Tap$Menu->Settings->Basic'Settings->Sound->Ring'Tones->Common.$$

• Tap$ $or$ $to$select$the$desired$ring$tone.$$
'
• (Optional.)$Tap$ or$ $to$adjust$the$ringer$volume.$$
$
• Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$
$
To'select'a'ring'tone'for'the'account'via'phone'user'interface:'
'
1.$$$Tap$Menu->Settings->Basic'Settings->Sound->Ring'Tones.$$
2. Tap$ $or$ $to$select$the$desired$account$and$then$tap$the$Enter$soft$key.$$
3. Tap$ $or$ $to$select$the$desired$ring$tone.$
If$Common$is$selected,$this$account$will$use$the$ring$tone$selected$for$the$phone.$$
4. (Optional.)$Tap$ $or$ $to$adjust$the$ringer$volume.$
$$
5. Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$
' '

Key'Tone'
If$you$enable$key$tone,$the$phone$will$produce$a$sound$when$you$tap$the$keypad$on$pre-$dialing$or$dialing$screen.$
To'configure'key'tone'via'phone'user'interface:'
1. Tap$Menu->Settings->Basic'Settings->Sound->Key'Tone.$$
$
2. Tap$the$ $or$ $soft$key$to$select$the$desired$value$from$the$Key$Tone$field.$$
3. Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$
'
Touch'Tone'
If$you$enable$touch$tone$and$tap$the$keys$(except$the$off-hook$key),$the$phone$will$produce$a$sound$when$it$is$not$on$
the$dialing/pre-dialing$screen$and$not$in$a$call.$
To'configure'touch'tone'via'phone'user'interface:'
1. Tap$Menu->Settings->Basic'Settings->Sound->Touch'Tone.$$
$
2. Tap$the$ $or$ $to$select$the$desired$value$from$the$Touch$Tone$field.$$
3. Tap$the$Save$soft$key$to$accept$the$change$or$the$Back$soft$key$to$cancel.$$

Placing'Calls'
You$can$tap$the$off-hook$key$either$before$or$after$entering$the$number$to$place$a$call.$You$can$also$dial$an$entry$from$
local$directory,$favorite$directory,$remote$phone$book$or$call$history.$
The$call$duration$and$far-site’s$information$(name$and$phone$number)$are$visible$on$the$LCD$screen.$In$the$figure$
below,$the$call$to$“Bob”$(the$phone$number:$0217)$has$lasted$6$seconds.$$
Placing'a'Call'
To'place'a'call:'
Do$one$of$the$following:$
• Tap$ $to$obtain$a$dial$tone.$
$
Enter$the$desired$number$using$the$keypad.$$
$
Tap$ $,$ $,$ $or$the$Send'soft$key.$$
• Enter$the$desired$number$using$the$keypad.$$
$
Tap$ $,$ $,$ $or$the$Send'soft$key.$
The$#'key$is$configured$as$a$send$key$by$default.$You$can$also$set$the$*'key$as$the$send$key,$or$set$neither.$$
Placing'multiple'calls'
The$CP920$IP$conference$phone$can$handle$multiple$calls$at$a$time.$However,$only$one$active$call$(the$call$that$has$
audio$associated$with$it)$can$be$in$progress$at$any$given$time.$
To'place'multiple'calls:'
You$can$have$more$than$one$call$on$your$CP920$IP$conference$phone.$To$place$a$new$call$during$an$active$call,$do$one$
of$the$following:$
• Tap$ .$The$active$call$is$placed$on$hold.$$
$
Enter$the$desired$number$using$the$keypad.$$
$
Tap$ $,$ $,$ $or$the$Send'soft$key.$$

• Tap$the$Hold'soft$key$to$place$the$original$call$on$hold.$$
$
Tap$the$NewCall'soft$key.$
$
Enter$the$desired$number$using$the$keypad.$
$
Tap$ ,$ $,$ $or$the$Send'soft$key.$
You$can$tap$ $or$ $to$switch$between$calls,$and$then$tap$the$Resume'soft$key$to$retrieve$the$desired$call.$$
Answering'Calls'
You$can$answer$a$call$no$matter$whether$you$are$in$another$call$or$not.$If$you$want$to$answer$a$new$incoming$call$
when$in$another$call,$ensure$that$call$waiting$has$been$enabled.$
Note''You$can$ignore$incoming$calls$by$tapping$the$Reject'soft$key$or$on-hook$key.$You$can$also$activate$Do$Not$
Disturb$mode$to$ignore$the$incoming$calls$without$ringing$on$your$phone.$
Answering'When'Not'in'Another'Call'
To'answer'a'call:'
Do$one$of$the$following:$
• Tap$
• Tap$the$Answer'soft$key.$
• Tap$
Answering'When'in'Another'Call'
If$you$have$an$active$call,$and$an$incoming$call$arrives$on$the$phone,$do$one$of$the$following:$
• Tap$the$Answer'soft$key.$
The$incoming$call$is$answered$and$the$original$call$is$placed$on$hold.$$
• Tap$ $to$access$the$new$call.$
Tap$ $,$ $or$the$Answer'soft$key.$
The$incoming$call$is$answered$and$the$original$call$is$placed$on$hold.$
Ending'Calls'
To'end'a'call:'
Do$one$of$the$following:$
• Tap$the$End'Call'soft$key.$
• Tap$
Note'To$end$a$call$placed$on$hold,$you$can$tap$the$End'Call'soft$key$to$end$the$call$directly,$or$tap$the$Resume'soft$
key$to$resume$the$call$before$ending$it.$

Call'Mute'
You$can$mute$the$local$microphone$during$an$active$call$so$that$the$other$party$cannot$hear$you,$but$you$can$still$hear$
the$other$party.$You$can$also$mute$the$microphone$while$dialing$so$that$the$other$party$cannot$hear$you$when$the$call$
is$set$up.$It$helps$prevent$the$other$party$from$hearing$the$informal$discussion$when$auto$answer$is$enabled$on$
his/her$phone.$
Keep'Mute'
Normally,$the$mute$feature$is$deactivated$when$the$active$call$ends.$Keep$mute$feature$enables$you$to$make$
the$mute$state$of$your$phone$persist$across$calls.$When$keep$mute$is$enabled$and$you$tap$the$MUTE$key,$the$
phone$stays$in$the$mute$state$until$you$un-mute$the$microphone$or$until$the$phone$restarts.$It$helps$prevent$
the$other$party$from$hearing$the$noise$coming$from$your$room$when$auto$answer$is$enabled$on$your$phone.$
When$you$mute$the$phone$in$an$idle$state$or$any$other$states,$the$icon$ appears$on$the$status$bar.$$
Mute'a'Call'
To'mute'a'call:'
1. Tap$ during$an$active$call.$$
$
The$Mute$key$LED$indicators$illuminate$solid$red.$The$LCD$screen$indicates$that$the$call$is$now$muted.$
To'un-mute'a'call:'
1. Tap$ again$to$un-mute$the$call.$
Call'Hold/Resume'
You$can$place$an$active$call$on$hold.$Only$one$active$call$can$be$in$progress$at$any$time.$Other$calls$can$be$made$and$
received$while$placing$the$original$call$on$hold.$When$you$place$a$call$on$hold,$your$IP$PBX$may$play$music$on$hold$to$
the$other$party$while$waiting.$
To'place'a'call'on'hold:'
1.''Tap$the$Hold'soft$key$during$a$call.$$
$LED$indicators$flash$green.$The$LCD$screen$indicates$that$the$call$is$on$hold.$

Note'The$phone$will$beep$softly$every$30$seconds$to$remind$you$that$you$still$have$a$call$on$hold.$
To'resume'a'held'call:'
1.'Tap$the$Resume'soft$key.$$
Multiple'Calls'on'Hold:'
If$multiple$calls$are$placed$on$hold:$
1.'Tap$ $or$ $to$switch$between$the$calls,$and$then$tap$the$Resume'soft$key$to$retrieve$the$desired$call.$
If$more$than$one$call$is$placed$on$hold,$a$numbered$prompt$appears$on$the$LCD$screen,$for$example$"2/3",$indicating$
that$this$is$the$second$call$out$of$three$calls.$
Conference'
You$can$create$a$conference$with$other$four$parties$using$the$phone’s$local$conference.$You$can$view$and$manage$
each$participant$in$the$conference$call.$The$CP920$IP$conference$phone$also$supports$network$conference.$The$
network$conference$URI$should$be$predefined,$contact$your$system$administrator$for$more$information.$
Local'Conference'
The$CP920$IP$conference$phone$supports$up$to$five$parties$(including$yourself)$in$a$conference$call.$The$default$
conference$type$is$Local$Conference.$
Initiating'a'Conference'by'Inviting'Participants'
To'initiate'a'conference'by'inviting'Participants:''
1. Place$a$call$to$the$first$party.$$
$
2. When$the$first$party$answers$the$call,$tap$the$Conf$soft$key$to$place$a$new$call.$The$active$call$is$placed$on$
hold.$$
3. Enter$the$number$of$the$second$party$and$then$tap$ $,$ $,$ $or$the$Send$soft$key.$$
$
4. When$the$second$party$answers$the$call,$tap$the$Conf$soft$key$again$to$join$all$parties$in$the$conference.$$
$
5. Repeat$steps$2$to$4$to$join$more$parties$in$the$established$conference$call.$$
Merging'Multiple'Calls'into'a'Conference'Call'
You$can$create$a$conference$among$an$active$call$and$the$call(s)$on$hold$by$tapping$the$Conf'soft$key.$
To'merge'multiple'calls'into'a'conference:'

1. Tap$ $or$ to$select$an$active$call.$$
$
2. Tap$the$Conf$soft$key$to$merge$the$calls$into$a$conference$call.$$
$
Joining'an'Incoming'Call'to'a'Conference'
You$can$create$a$conference$when$the$phone$receives$an$incoming$call$during$the$call(s)$or$a$conference.$
To'join'an'incoming'call'to'a'conference:'
1. Tap$the$Join'soft$key$when$the$phone$receives$a$new$call.$
The$conference$among$the$original$call(s)$and$the$incoming$call$is$set$up.$If$you$are$in$a$conference,$the$new$party$will$
join$to$the$conference.$$
Managing'the'Conference'
During'the'conference'call,'you'can'do'the'following:'
• Tap$the$Hold'soft$key$to$place$the$conference$on$hold.$$
• Tap$the$Conf'soft$key$to$join$more$parties$in$an$established$conference$call.$$
• Tap$the$Manage'soft$key,$and$then$tap$ $or$ $to$select$the$desired$party:$$
o Tap$the$Far'Mute'soft$key$to$mute$the$party.$The$muted$party$can$hear$everyone,$but$no$one$can$
hear$the$muted$party.$$
o Tap$the$Remove'soft$key$to$remove$the$selected$party$from$the$conference$call.$$
o Tap$the$Split'All'soft$key$to$split$the$conference$call$into$individual$calls$on$hold.$$
o Tap$the$Back'soft$key$to$return$to$the$previous$screen.$$
• Tap$the$ $to$mute$the$conference$call,$all$other$participants$can$hear$each$other,$but$they$cannot$hear$
you.$
• Tap$ $or$the$End'Call'soft$key$to$drop$the$conference$call.$