Yealink One Talk CP960 User manual

Table of Contents
1
Table of Contents
Table of Contents 1
Before You Begin 9
Related Documentation 9
Summary of Changes 9
Changes for Release V85, Guide Version V85.1 9
Getting Started 10
Hardware Overview 10
CP960 Hardware 10
Mute Touch Key LED Indicators 11
Screen and Icons 12
Control Center and Notification Center 12
Idle Screen 14
The Home Screen 14
The Dsskey Screen 15
Calls Screen 16
Icons in the Status Bar 16
Line Key Icons 17
Navigating Menus and Fields 18
Entering Information 18
Using the Onscreen Keyboard 18
English (UK) Input Method 19
Google Pinyin Input Method 21
Using the Dial Pad 22
Call Features 23
Placing Calls 23
Placing a Call from the Dialer 23
Placing Multiple Calls 23
Placing a Call with a Speed Dial Key 24
Placing a Call Back to the Last Incoming Number 24
Redialing a Number 24
Dialing a Hotline Number 25
Placing a Call from the Call History 25
Placing a Call from the Directory 25
Placing an Anonymous Call 25
Answering Calls 27
Answering a Call 27
Answering a Call When in a Call 27
Answering a Call Automatically 27
Disabling Call Waiting 28
Silencing or Rejecting Incoming Calls 28

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Silencing a Call 28
Rejecting a Call Manually 29
Rejecting Anonymous Calls 29
Rejecting Calls with Do Not Disturb (DND) 29
Enabling DND 29
Disabling DND 30
Ending Calls 30
Redialing a Call Automatically 30
Call Muting and Unmuting 31
Keep Mute 31
Holding and Resuming Calls 31
Holding a Call 32
Resuming a Held Call 32
Redirecting Incoming Calls 32
Forwarding All Incoming Calls to a Contact 32
Forwarding an Incoming Call Manually 33
Forwarding Incoming Calls with a Forward Key 33
Diverting Calls to a Contact 33
Transferring Calls 34
Performing a Blind Transfer 34
Performing a Blind Transfer 34
Performing a Semi-Attended/Attended Transfer 35
Conference Calls 35
Local Conference 35
Initiating a Conference by Dialing Multiple Numbers 36
Initiating a Conference by Inviting Participants 37
Merging Multiple Calls into a Conference Call 38
Creating a Hybrid UC Conference 38
Holding/Resuming a Conference Call 39
Muting/Unmuting a Conference Call 39
Splitting a Conference Call 39
Managing the Conference Participants 40
Enabling/Disabling the DND Mode for a Conference Call 40
Network Conference 40
Setting Up a Network Conference 40
Call Recording 41
Recording a Call 41
Recording a Conference 41
Setting a Mark When Recording a Call 42
Stopping a Recording 42
Checking Storage Space 42
Multicast Paging 43
Sending Multicast Paging 43
Setting a Multicast Paging Key 43

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Sending a Paging by a Multicast Paging Key 44
Setting a Paging List Key 44
Setting a Paging Group 45
Sending Pages by a Paging List Key 45
Deleting a Paging Group 45
Receiving Multicast Paging 45
Managing a Paging Call 46
Advanced Call Features 47
Using Call Completion 47
Call Pickup 47
Picking up a Call Directly 48
Picking up a Group Call Directly 48
Picking up a Call with a Pick Up Key 48
Picking up a Call with a Group Pickup Key 49
Call Park 49
Configuring a Call Park Key 50
Using Call Park Feature 50
Busy Lamp Field (BLF) 50
State Indicator of Remote Line by BLF Key 51
Audio Alert for BLF Pickup 51
Visual Alert for BLF Pickup 51
Setting a BLF Key 51
Picking up a Remote Call by BLF Key 52
Transferring a Call by BLF Key 52
Performing a Blind Transfer 52
Performing a Semi-attended/Attended Transfer 52
BLF List 53
State Indicator of Remote Line by BLF List Key 53
Audio Alert for BLF Pickup 53
Visual Alert for BLF Pickup 53
Visual Alert for BLF Parked Call Monitor 54
Picking up a Remote Call by BLF List Key 54
Transferring a Call by BLF List Key 55
Performing a Blind Transfer 55
Performing a Semi-attended/Attended Transfer 55
Parking a Call by a BLF List Key 55
Retrieving a Call by a BLF List Key 55
Barging in an Active Call by BLF List Key 56
Shared Line 56
State Indicator of Shared Line 56
Placing Calls on a Shared Line 57
Answering Calls on a Shared Line 57
Placing a Call on Public Hold 57
Placing a Call on Private Hold 57

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Retrieving a Held Call on a Shared Line 57
Barging in an Active Call on a Shared Line 58
Pulling a Shared Call on a Shared Line 58
Intercom 59
State Indicator of the Intercom key 59
Placing an Intercom Call 59
Picking up an Incoming Call of the Target Extension 60
Answering an Intercom Call 60
Voice Mail 61
Setting the Voice Mail Code 61
Leaving Voice Mails 61
Listening to Voice Mails 61
Using the Hot Desking 62
Directory 63
Local Directory 63
Managing the Local Directory Groups 63
Adding Contact Groups 63
Editing Contact Groups 63
Deleting Contact Groups 64
Managing the Local Directory Contacts 64
Adding Contacts 64
Viewing Contacts 64
Editing Contacts 64
Deleting a Contact 65
Deleting All Contacts 65
Moving a Local Directory Contact to Blacklist 65
Searching for Contacts 65
Blacklist 66
Adding a Blacklist Contact 66
Viewing Blacklist Contacts 67
Editing a Blacklist Contact 67
Deleting Blacklist Contacts 67
Deleting a Blacklist Contact 67
Deleting All Blacklist Contacts 67
Moving a Blacklist Contact to the Local Directory 67
Remote Phone Book 68
Searching for Remote Phone Book Contacts 68
Viewing Remote Phone Book Contacts 68
Saving a Remote Phone Book Contact to the Local Directory 68
Saving a Remote Phone Book Contact to the Blacklist 69
Call History 70
Call History Icons 70
Viewing History Records 70

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Saving a History Record to Local Directory 70
Saving a History Record to Blacklist 70
Deleting History Records 71
Deleting a Call Record 71
Deleting All Call Records 71
Disabling History Record 71
System Applications 72
Recorder 72
Recording Audio 72
Playing a Recorded Call 73
Pause/Resuming a Playback 73
Fast Forwarding/Rewinding a Playback 73
Stopping a Playback 73
Copying Recorded Audio to USB Flash Drive 73
Copying All Recorded Audio to USB Flash Drive 74
Renaming the Recording 74
Uploading a Recording to Server 74
Deleting a Recording 75
Deleting All Recordings 75
Checking Storage Space 75
Browser 76
Browsing a Web Page 76
Managing Bookmarks 76
Adding a Web Page to the Bookmarks Library 76
Accessing a Web Page from the Bookmarks Library 77
Editing a Bookmark 78
Deleting a Bookmark 78
Setting a Home Page 78
Clearing the Navigation History 79
Modifying the Browser Settings 79
Clock 79
Customizing Your Phone 80
Changing the Administrator Password 80
Wallpaper 80
Changing Wallpaper on Idle Screen 80
Screen Saver 81
Changing the Waiting Time for Screen Saver 81
Setting the Screen Saver Type 81
Changing the Screen Backlight and Time 81
Changing the Language 83
Changing the Input Method 83
Time & Date 83
Setting the Time and Date Manually 84

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Changing the Time and Date Format 84
Phone Lock 84
Setting the Phone Lock 84
Setting a Phone Lock Key 85
Locking Your Phone Manually 85
Unlocking Your Phone 85
Changing Your Phone Unlock PIN 85
Line Keys 86
Assigning Functionality to a Line Key 86
Changing the Locations of the Line Keys 86
Deleting a Line Key 87
Audio Settings 88
Adjusting the Volume 88
Setting the Ring Tone 88
Setting a Ring Tone for the Phone 88
Setting a Ring Tone for an Account 88
Setting a Ring Tone for a Group 89
Setting a Ring Tone for a Contact 89
Disabling the Key Tone 89
Enabling Touch Tone 89
Configuring Notification Sound 89
Enabling Silent Mode 90
Using Your Phone with PC 91
Connecting the PC to the Phone 91
Setting the Phone as PC Audio Device 92
Setting the Phone as PC Audio Device via Softphone 92
Setting the Phone as PC Audio Device via PC 93
Holding/Resuming the PC Audio 93
Muting or Unmuting the Microphone 93
Using the CP Wireless Expansion Mic CPW90 94
Placing the CPW90 94
Turning the CPW90 On or Off 94
Registering the CPW90 95
Registering the CPW90 with another Phone 96
Unregistering the CPW90 96
Muting or Unmuting the CPW90 96
Idle Mode 97
Viewing CPW90 Information 97
Finding the CPW90 97
Charging the CPW90 97
CPW90 LED Instructions 98
CPW90 Working Frequency 98

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Using CP960 Star Connection Feature 101
State Indicator of CP960 Star Connection 101
Configuring the Master Phone 101
Setting Up a Star Connection Group 101
Sending Broadcast from Master Phone 102
Removing a Slave Phone 102
Dissolving a Star Connection Group 102
Finding a Slave Phone 102
Stop Finding a Slave Phone 103
Configuring the Slave Phone 103
Joining a Star Connection Group 103
Quitting a Star Connection Group 103
Finding a Master Phone 104
Stop Finding a Master Phone 104
Connecting a Mobile Phone Using Bluetooth 105
Activating the Bluetooth Mode 105
Pairing and Connecting the Bluetooth-enabled Mobile Phone 105
Syncing the Mobile Contacts to the Phone 107
Enabling the Mobile Contacts Sync Feature 107
Viewing Your Mobile Contacts 107
Handling a Mobile Phone Call on the Phone 107
Configuring the Phone Audio Feature 108
Configuring the Media Audio Feature 108
Renaming the Paired Bluetooth-enabled Mobile Phone 108
Disabling Bluetooth Device Discovery 109
Changing Your Phone's Bluetooth Name 109
Unpairing the Mobile Phone 109
Disconnecting the Bluetooth-enabled Mobile Phone 110
Deactivating the Bluetooth Mode 110
Wireless Network 111
Activating the Wi-Fi Mode 111
Connecting to the Wireless Network 111
Connecting to an Available Wireless Network Manually 111
Connecting to the Wireless Network Using Wi-Fi Protected Setup 112
Adding a Wireless Network Manually 112
Viewing the Wireless Network Information 113
Disconnect from a Wireless Network 113
Deactivating the Wi-Fi Mode 113
Using Your Phone with PSTN Account 114
Connecting the Expansion PSTN Box CPN10 114
Configuring the PSTN Account 114
Selecting the Country for PSTN Use 114
Configuring the Flash Time 115

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Basic Call Features 115
Conference 115
Recording Using a USB Flash Drive 116
Unavailable Features for PSTN 116
Maintaining Your Phone 117
Investigating Warnings 117
Clearing Warning Icon 117
Diagnosing the Network 117
Rebooting Your Phone 118
Resetting to Factory Settings 118
Updating the Phone Configuration 118
Clearing User's Personalized Configuration Settings 118
Appendix - Menu Structure 120

Before You Begin
9
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As
you read this guide, keep in mind that some features are only configurable by your system administrator or determ-
ined by your phone environment. As a result, some features may not be enabled or may be operated differently on
your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is
available on your phone screen.
Related Documentation
You can view more types of documents to make the phone to perform more functions.
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone and configure the basic phone features.
lAdministrator Guide, which provides detailed information on how to configure phone features for the system
administrator.
lRegulatory Notice, which provides information about all regulatory and safety guidance.
You can also view other user documents which provide descriptions and examples for phone settings and features
on the Yealink support page.
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release V85, Guide Version V85.1
The following sections are new for this version:
lUsing Your Phone with PSTN Account
Major updates have occurred to the following sections:
lIcons in the Status Bar
lWireless Network
lConnecting the PC to the Phone

Getting Started
10
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
Topics
Hardware Overview
Screen and Icons
Navigating Menus and Fields
Entering Information
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
CP960 Hardware
Mute Touch Key LED Indicators
CP960 Hardware

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No. Item Description
1Three Internal Micro-
phones Provide 20-feet and 360-degree coverage to transmit sound to other phones.
2Mute Touch Keys • Indicate phone statuses.
• Toggle mute feature.
3Speaker Provides ringer and speakerphone audio output.
4Touch Screen
Allows you to select items and navigate menus on the touch-sensitive screen. Tap to
select items and navigate menus.
Shows information about your phone, such as calls, messages, time and date.
5Volume Touch Keys Adjust the volume of the speaker, ringer, or media.
6HOME Touch Key Returns to the idle screen.
7Security Slot Allows you to connect a universal security cable lock to your phone so you can secure
it to a desktop.
83.5mm Audio-out
Port Allows you to connect an optional external speaker.
9Network Port Allows you to connect the phone to the wired network.
10 USB Ports Allow you to connect an optional USB flash drive, CPW90 charging cradle or expan-
sion PSTN box(es).
11 Micro USB Port Allows you to connect a PC and turn CP960 into an external speaker and microphone
for your PC.
Mute Touch Key LED Indicators
The Mute touch key LED indicators indicate the call and phone status.

Getting Started
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LED Status Description
Solid red The phone is initializing.
The phone is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
Off The phone is powered off.
The phone is idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the
phone's status.
Topics
Control Center and Notification Center
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Control Center and Notification Center
Control center or notification center allows you to access common features or view important notifications quickly.
You cannot enter the control center and notification center when calling, ringing or in a call.
Procedure
1. Swipe down from the top of the screen.

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No. Name Description
1 Time and date Display the phone’s time and date.
2• Indicate the number of the connected wireless microphones.
• Tap to enter the wireless microphone settings screen.
3 Control Center
Backlight Slider Drag the slider to adjust the screen brightness quickly.
Wi-Fi
lTap to turn Wi-Fi on or off quickly.
lLong tap to enter Wi-Fi setting screen.
Bluetooth
lTap to turn Bluetooth on or off quickly.
lLong tap to enter the Bluetooth setting screen.
DND Tap to turn DND on or off quickly.
Auto Answer Tap to turn auto answer on or off quickly.
Mute Tap to turn mute on or off quickly.
Silent Tap to turn silent mode on or off quickly.

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No. Name Description
4 Notification Center
lTap the desired notification message to view the details.
lSwipe left or right to delete a specific notification.
lTap clear to delete all notifications.
Swipe up from the bottom of the screen or tap the Home touch key to exit this screen.
Idle Screen
Your phone supports two idle screens by default. You can swipe left or right to switch between two idle screens.
Note: A third idle screen will appear if your system administrator customizes shortcut keys for you.
Topics
The Home Screen
The Dsskey Screen
The Home Screen
The home screen mainly displays the registered account, time and date, and system applications.
No. Name Description
1 Status Bar Displays the label of the current account, icons and time.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account
If there is no account registered on the phone, No Service appears.
If the phone is registered and there is a Bluetooth-enabled mobile phone con-
nected with the phone, Multiple account appears.
4 Time Displays the phone's time.

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No. Name Description
5 Digital Clock Widget Displays the phone’s time and date.
6 Wallpaper Shows the specified wallpaper, which can be customized.
7System Applic-
ations
Settings Tap to access phone settings and features.
Browser Tap to present and explore content on the World Wide Web.
Message Tap to access the voice mails or leave voice mails for someone.
History Tap to enter the History screen and view call history.
Recorder Tap to record audio.
8 Screen Indicator Indicates idle screen you are currently viewing.
9Programmable
Keys
Dial Tap to enter the dialing screen.
Directory Tap to enter the Directory screen and view contacts.
Bluetooth Tap to enter the Bluetooth settings screen.
The Dsskey Screen
The Dsskey screen displays phone’s line keys.
No. Application Description
1 Tap to add a line key.
2 Line Key List Shows the line key labels. You can customize the line keys.
3 Page Keys Tap to turn to the corresponding page.
Related Topic
Line Keys

Getting Started
16
Calls Screen
All of your active and held calls are displayed on the calls screen.
When there is an active call and a held call, the calls screen is shown below:
Icons in the Status Bar
The icons in the status bar help you easily get the current phone status, such as call and message status.
Icons Description Icons Description
Unavailable wired network Missed Calls
Voice Mail Bluetooth enabled
Auto Answer Bluetooth-enabled mobile phone
paired and connected
Do Not Disturb Wi-Fi enabled
Always Forward Wi-Fi signal strength from weak to
strong after connecting successfully
Busy Forward No Answer Forward
Silent mode USB flash drive detected
Keep Mute Phone Warning
Phone Lock PSTN box is detected

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Line Key Icons
By viewing the line key icons, you can easily get the function of the line key.
Icon indicator (associated with line key features):
Icons Description Icons Description
Hold DND
Voice Mail Forward
DPickup Group Pick Up
SpeedDial Recall
Record Recording in process (Record)
Multicast Paging
Paging List Hot Desking
Phone Lock Directory
Icon indicator (associated with line)
Icons Description Icons Description
Registered private line Register failed
(Flashing)
Registering Registered shared line
DND is enabled on this line Call forward is enabled on this
line
Icon indicator (associated with the mobile account)
Icons Description Icons Description
Mobile Account (Bluetooth-enabled
mobile phone is both paired and con-
nected)
Mobile Account (Bluetooth-
enabled mobile phone fails to con-
nect)
(Flashing)
Mobile Account (Bluetooth-enabled
mobile phone is connecting)
Icon indicator (associated with Intercom)
Icons Description Icons Description
Intercom idle state Intercom ringing state
Callout
Intercom callout state
Talking
Intercom talking state

Getting Started
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Icons Description Icons Description
Intercom failed state
Navigating Menus and Fields
You can use different gestures on the touch screen to perform various operations.
Procedure
1. To operate your phone using gestures, follow these tips:
Gesture Action
Tap Touch an item on the screen with your finger, and then lift your finger.
Long Tap Touch an item for about 2 seconds without lifting your finger from the screen till an action
occurs.
Swipe Touch and move. When you want to scroll quickly, swipe your finger across the screen, either
up, down, left or right.
Drag Touch and hold, then move. To stop scrolling, stop the dragging motion.
Pinch
Open
Touch the screen with two or more fingers, and then move the fingers away from each other
(stretch).
Pinch
Close
Touch the screen with two or more fingers, and then move the fingers towards each other
(pinch).
Entering Information
The phone provides onscreen keyboard and dial pad to enter data. The dial pad provides a standard key layout,
which enables you to use existing or familiar key positions.
Topics
Using the Onscreen Keyboard
Using the Dial Pad
Using the Onscreen Keyboard
The phone supports two kinds of input methods: English (UK) and Google Pinyin for the onscreen keyboard. You
can enter information into text fields using the touch screen.
When you use the onscreen keyboard, the following things you need to know:

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If you want to Action
Position the cursor. Tap to the position.
Select all characters.
1. Long tap the entered character(s).
2. Do one of the following:
• Tap on the top of the phone screen.
• Drag / to select all characters.
Cut/Copy characters.
1. Long tap the entered character(s).
2. Drag / to select the characters you want to cut/copy.
3. Tap / on the top of the phone screen.
4. Long tap the desired field.
5. Tap PASTE.
Delete more characters at a time.
• Long tap the entered character(s).
Drag / to select the characters you want to delete.
Tap .
• Long tap .
Replace characters. 1. Drag your finger to highlight the characters you want to replace.
2. Tap the desired character.
Related Topic
Changing the Input Method
Topics
English (UK) Input Method
Google Pinyin Input Method
English (UK) Input Method
No. Item Description
1 26 English Letters
• Tap to enter letters.
• Long tap a key then slide to choose one of the options to
enter an alternate character.
2 Delete Key
• Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.