Yealink CP925 User manual

Table of Contents
1
Table of Contents
Table of Contents 1
Before You Begin 8
Related Documentation 8
Getting Started 9
Hardware Overview 9
CP925 Hardware 9
Mute Touch Key LED Indicators 10
Screen and Icons 10
Control Center 10
Idle Screen 12
The Dsskey Screen 13
Calls Screen 13
Icons in the Status Bar 14
Call Features 15
Placing Calls 15
Placing a Call from the Dialer 15
Placing Multiple Calls 15
Placing a Call with a Speed Dial Key 16
Placing a Call Back to the Last Incoming Number 16
Dialing a Hotline Number 16
Placing an International Call 17
Placing a Call from the Call History 17
Placing a Call from the Directory 17
Placing an Anonymous Call 17
Placing Calls to Google Contacts 18
Answering Calls 19
Answering a Call 19
Answering a Call When in a Call 19
Answering a Call Automatically 19
Disabling Call Waiting 20
Silencing or Rejecting Incoming Calls 20
Silencing a Call 20
Rejecting a Call Manually 21
Rejecting Anonymous Calls 21
Rejecting Calls with Do Not Disturb (DND) 21
Activating DND 21
Deactivating DND 21
Ending Calls 22
Redialing a Call Automatically 22
Muting/Unmuting Audio 23

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Keep Mute 23
Holding and Resuming Calls 24
Holding a Call 24
Resuming a Held Call 25
Redirecting Incoming Calls 25
Forwarding All Incoming Calls to a Contact 25
Forwarding All Incoming Calls on All Lines 25
Deactivating Call Forward 26
Forwarding an Incoming Call Manually 26
Diverting Calls to a Contact 26
Transferring Calls 26
Performing a Blind Transfer 26
Performing a Semi-Attended/Attended Transfer 27
Conference Calls 27
Local Conference 27
Initiating a Conference by Dialing Multiple Numbers 28
Initiating a Conference by Inviting Participants 28
Merging Multiple Calls into a Conference Call 28
Creating a Hybrid UC Conference 28
Holding/Resuming a Conference Call 29
Muting/Unmuting a Conference Call 29
Splitting a Conference Call 29
Managing the Conference Participants 29
Enabling/Disabling the DND Mode for a Conference Call 30
Network Conference 30
Setting Up a Network Conference 30
Recording Using a USB Flash Drive 30
Recording a Call 30
Pausing/Resuming a Recording 31
Stopping a Recording 31
Viewing the Available Recording Time 32
Multicast Paging 32
Sending Multicast Paging 33
Setting a Multicast Paging Key 33
Sending a Paging by a Multicast Paging Key 33
Setting a Paging List Key 34
Setting a Paging Group 34
Sending Pages by a Paging List Key 35
Deleting a Paging Group 35
Receiving Multicast Paging 35
Managing a Paging Call 35
Advanced Call Features 36
Using Call Completion 36
Call Pickup 36

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Picking up a Call Directly 36
Picking up a Group Call Directly 37
Picking up a Call with a Pick Up Key 37
Picking up a Call with a Group Pickup Key 37
Call Park and Call Retrieve 38
Parking or Retrieving a Call in the FAC Mode 38
Parking a Call in the FAC Mode 38
Retrieving a Parked Call in the FAC Mode 39
Parking or Retrieving a Call in the Transfer Mode 39
Parking a Call in the Transfer Mode 39
Retrieving a Parked Call in the Transfer Mode 39
Parking or Retrieving a Call with a Park or Retrieve Key 40
State Indicator of the Park/Retrieve key 40
Parking a Call using a Park Key 40
Retrieving a Parked Call using a Retrieve Key 40
Busy Lamp Field (BLF) 41
State Indicator of Remote Line by BLF Key 41
Audio Alert for BLF Pickup 41
Visual Alert for BLF Pickup 41
Setting a BLF Key 42
Picking up a Remote Call by BLF Key 42
Transferring a Call by BLF Key 43
Performing a Blind Transfer 43
Performing a Semi-attended/Attended Transfer 43
Parking or Retrieving a Call by BLF Key 43
Parking a Call to a Monitored Line 43
Retrieving a Parked Call 44
BLF List 44
State Indicator of Remote Line by BLF List Key 44
Audio Alert for BLF Pickup 44
Visual Alert for BLF Pickup 44
Picking up a Remote Call by BLF List Key 45
Transferring a Call by BLF List Key 45
Performing a Blind Transfer 45
Performing a Semi-attended/Attended Transfer 45
Parking a Call by a BLF List Key 46
Retrieving a Call by a BLF List Key 46
Barging in an Active Call by BLF List Key 46
Shared Line 46
State Indicator of Shared Line 47
Placing Calls on a Shared Line 47
Answering Calls on a Shared Line 47
Placing a Call on Public Hold 47
Placing a Call on Private Hold 47

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Retrieving a Held Call on a Shared Line 48
Barging in an Active Call on a Shared Line 48
Pulling a Shared Call on a Shared Line 48
Intercom 48
State Indicator of the Intercom key 49
Placing an Intercom Call 49
Picking up an Incoming Call of the Target Extension 49
Answering an Intercom Call 50
Voice Mail 50
Setting the Voice Mail Code 51
Leaving Voice Mails 51
Listening to Voice Mails 51
Using the Hot Desking 51
Directory 53
Local Directory 53
Managing the Local Directory Groups 53
Adding Contact Groups 53
Editing Contact Groups 53
Deleting Contact Groups 54
Managing the Local Directory Contacts 54
Adding Contacts 54
Viewing Contacts 54
Editing Contacts 54
Deleting a Contact 55
Deleting All Contacts 55
Moving a Local Directory Contact to Blocklist 55
Searching for Contacts 56
Favorites 56
Adding Favorites 56
Adding an Existing Contact to Your Favorites 56
Adding a New Contact to Your Favorites 57
Viewing Favorites 57
Reordering Favorites 57
Deleting Favorites 57
Blocklist 58
Adding a Blocklist Contact 58
Viewing Blocklist Contacts 58
Editing a Blocklist Contact 58
Deleting Blocklist Contacts 58
Deleting a Blocklist Contact 59
Deleting All Blocklist Contacts 59
Moving a Blocklist Contact to the Local Directory 59
Mobile Contacts 59
Saving a Mobile Contact to the Local Directory 60

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Searching for Mobile Contacts 60
Updating the Mobile Contacts 60
Google Contacts 61
Viewing Google Contacts 61
Updating Google Contacts 61
Searching for Google Contacts 61
Remote Phone Book 62
Searching for Remote Phone Book Contacts 62
Viewing Remote Phone Book Contacts 62
Saving a Remote Phone Book Contact to the Local Directory 62
Saving a Remote Phone Book Contact to the Blocklist 62
Call History 64
Call History Icons 64
Viewing History Records 64
Saving a History Record to Local Directory 64
Saving a History Record to Blocklist 64
Deleting History Records 65
Deleting a Call Record 65
Deleting All Call Records 65
Disabling History Record 65
Customizing Your Phone 66
Changing the Administrator Password 66
Wallpaper 66
Changing Wallpaper on Idle Screen 66
Screen Saver 66
Changing the Waiting Time for Screen Saver 67
Disabling Time & Date and Status Icons Display 67
Setting the Screen Saver Type 67
Changing the Backlight and Time 68
Changing the Language 68
Time & Date 68
Setting the Time and Date Manually 68
Changing the Time and Date Format 69
Phone Lock 69
Setting the Phone Lock 69
Setting a Phone Lock Key 69
Locking Your Phone Manually 70
Unlocking Your Phone 70
Changing Your Phone Unlock PIN 70
Audio Settings 71
Adjusting the Volume 71
Setting the Ring Tone 71
Setting a Ring Tone for the Phone 71

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Setting a Ring Tone for an Account 71
Setting a Ring Tone for a Group 71
Setting a Ring Tone for a Contact 72
Disabling the Key Tone 72
Enabling Touch Tone 72
Using the CP Wireless Microphone CPW25 (Coming Soon) 73
CPW25 LED Instructions 73
Charging the CPW25 74
Turning the CPW25 On or Off 74
Registering the CPW25 74
Registering the CPW25 with another Phone 75
Unregistering the CPW25 75
Muting or Unmuting the CPW25 75
Viewing CPW25 Information 76
Finding the CPW25 76
Connecting a Mobile Phone via Bluetooth 77
Activating the Bluetooth Mode 77
Pairing and Connecting the Bluetooth-enabled Mobile Phone 77
Syncing the Mobile Contacts to the Phone 78
Enabling the Mobile Contacts Sync Feature 78
Viewing Your Mobile Contacts on the Phones 78
Disabling the Mobile Contacts Sync Feature 78
Enabling the Phone Audio 79
Enabling the Phone Media 79
Handling a Mobile Phone Call on the Phone 79
Editing Device Name of Your Phone 80
Making the Phone Discoverable 80
Deleting the Paired Bluetooth Device 80
Disconnecting the Bluetooth Device 81
Deactivating the Bluetooth Mode 81
Wireless Network 82
Activating the Wi-Fi Mode 82
Connecting to the Wireless Network 82
Connecting to an Available Wireless Network Manually 82
Connecting to the Wireless Network Using WPS 83
Adding a Wireless Network Manually 83
Viewing the Wireless Network Information 84
Disconnecting the Wireless Network Connection 84
Deactivating the Wi-Fi Mode 84
Using Your Phone with PSTN Account 85
Connecting the Expansion PSTN Box CPN10 85
Configuring the PSTN Account 85

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Selecting the Country for PSTN Use 86
Configuring the Flash Time 86
Basic Call Features 86
Conference 87
Recording Using a USB Flash Drive 87
Unavailable Features for PSTN 87
Maintaining Your Phone 89
Warnings 89
Investigating Warnings 89
Clearing Warnings 89
Diagnosing the Network 90
Rebooting Your Phone 90
Resetting to Factory Settings 90
Updating the Phone Configuration 90
Clearing User's Personalized Configuration Settings 91
Appendix - Menu Structure 92

Before You Begin
8
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As
you read this guide, keep in mind that some features are only configurable by your system administrator or determ-
ined by your phone environment. As a result, some features may not be enabled or may be operated differently on
your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is
available on your phone screen.
Related Documentation
You can view more types of documents to make the phone to perform more functions.
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone.
lAdministrator Guide, which provides detailed information on how to configure phone features for the system
administrator.
You can also view other user documents which provide descriptions and examples for phone settings and features
on the Yealink support page.

Getting Started
9
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
Topics
Hardware Overview
Screen and Icons
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
CP925 Hardware
Mute Touch Key LED Indicators
CP925 Hardware
NO. Item Description
1Mute Key •Toggles mute feature.

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NO. Item Description
•Indicate phone and call statuses.
2Touch Screen Shows information about calls, soft keys, time, date, and other relevant data.
3Volume(-) Touch
Key Lowers the volume of the speaker, ringer, or media.
4Volume(+) Touch
Key Increases the volume of the speaker, ringer, or media.
5Home Touch Key Returns to the idle screen.
6USB Type-C Port
• Allows you to connect a USB flash drive (optional) to your phone so you can record
calls/conferences and play back recorded files.
• Allows you to connect expansion PSTN box(es) (optional) to experience calls in
PSTN. Up to two cascaded expansion PSTN boxes can be connected, so you can
experience the local five-way conference conveniently in excellent speech quality
with PSTN.
• Allows you to charge the Bluetooth Wireless Microphone CPW25.
7Security Slot Allows you to connect a universal security cable to your phone so you can lock down
your phone. The phone will not be removed after locked.
Mute Touch Key LED Indicators
The Mute touch key LED indicators indicate the call and phone status.
LED Status Description
Solid red The phone is initializing.
The phone is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
Off The phone is powered off.
The phone is idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the
phone's status.
Topics
Control Center
Idle Screen
The Dsskey Screen
Calls Screen
Icons in the Status Bar
Control Center
Control center allows you to access common features quickly or enter the menu screen.
Procedure

Getting Started
11
1. Swipe down from the top of the screen or tap More on the idle screen.
No. Name Description
1 Control Center
Backlight Slider Drag the slider to adjust the screen brightness quickly.
Bluetooth
lTap to turn Bluetooth on or off quickly.
lLong tap to enter the Bluetooth setting screen.
Wi-Fi
lTap to turn Wi-Fi on or off quickly.
lLong tap to enter Wi-Fi setting screen.
Mute Tap to turn mute on or off quickly.
DND Tap to turn DND on or off quickly.
Auto Answer Tap to turn auto answer on or off quickly.

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No. Name Description
2 Menu
Status Tap to enter the Status menu.
Features Tap to enter the Features setting menu.
Message Tap to enter the Message setting menu.
MIC (coming soon) Tap to enter the MIC setting menu.
Basic Tap to enter the Basic setting menu.
Advanced Tap to enter the Advanced setting menu.
USB Tap to view the recorded audios and the available recording time.
Swipe up from the bottom of the screen or tap the Home touch key to exit this screen.
Idle Screen
The idle screen mainly displays the registered account, time and date, and programmable keys. You can access
the Dsskey screen and the control center.
No. Name Description
1 Status Bar Displays the label of the current account and icons.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account Displays the current registered account.
If there is no account registered on the phone, No Service appears.

Getting Started
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No. Name Description
4 Digital Clock Widget Displays the phone’s time and date.
5 Programmable Keys
Call Tap to enter the dialing screen.
Bluetooth Tap to enter the Bluetooth settings screen.
History Tap to enter the History screen and view history records.
Directory Tap to enter the Directory screen and view contacts.
6 Dsskey Tap to enter the Dsskey screen.
7 More Tap to enter the control center.
The Dsskey Screen
The Dsskey screen displays phone’s line keys.
No. Application Description
1 Tap to add a line key.
2 Line Key List Shows the line key labels. You can customize the line keys.
3 Page Keys Tap to turn to the corresponding page.
Calls Screen
All of your active and held calls are displayed on the calls screen.
When there is an active call and a held call, the calls screen is shown below:

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You can tap the Previous/Next to switch between multiple calls.
Icons in the Status Bar
By viewing the icons in the status bar, you can easily get the current phone status, such as call and Bluetooth
status.
Icons Description Icons Description
Wired network is unavailable Phone Warning
Wired Network is unreachable Keep Mute
Auto Answer Voice Mail
Registered successfully Phone Lock
Do Not Disturb (DND) Ringer volume is 0
Call Forward Missed Calls
USB flash drive is detected PSTN box is detected
Wi-Fi enabled Wi-Fi connection is unreachable
Bluetooth enabled Bluetooth-enabled mobile phone paired and con-
nected

Call Features
15
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a
conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Redialing a Call Automatically
Keep Mute
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls
Recording Using a USB Flash Drive
Multicast Paging
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Placing a Call with a Speed Dial Key
Placing a Call Back to the Last Incoming Number
Dialing a Hotline Number
Placing an International Call
Placing a Call from the Call History
Placing a Call from the Directory
Placing an Anonymous Call
Placing Calls to Google Contacts
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts
in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note: Your system administrator can configure the source list for searching and disable to display the placed call records.
Procedure
1. Tap .
2. Enter a number.
3. Select Send ( ).
Note: Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the
phone number after a period of time without selecting Send.
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.

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Procedure
1. Do one of the following:
lSelect > New Call. The active call is placed on hold.
lSelect Hold to place the original call on hold.
Select > New Call.
2. Enter the desired number or select a contact.
3. Select Send ( ).
Placing a Call with a Speed Dial Key
You can quickly dial a number by using a Speed Dial key.
Procedure
1.
1. Tap Dsskey.
2. Long tap the desired line key.
3. Select SpeedDial from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the contact number you want to dial out directly in the Value field.
You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The
contact number and DTMF sequence are separated by commas. One comma stands for 500 milliseconds.
For example, 1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1
second, it sends the DTMF sequence 123# to the remote party.
lSelect and select the desired contact.
6. Select .
Placing a Call Back to the Last Incoming Number
You can redial the last incoming number quickly by using a Recall key.
Procedure
1.
1. Tap Dsskey.
2. Long tap the desired line key.
3. Select Key Event from the Type field.
4. Select Recall from the Key Type field.
5. (Optional.) Enter the string that will appear on the phone screen in the Label field.
6. Select .
Dialing a Hotline Number
When the phone is off-hook, it will dial out the hotline number automatically after the designated delay time.
Procedure
1. Go to More >Features >Hot Line.
2. Do one of the following:
lEnter the desired number in the Hotline Number field.
lSelect and select the desired contact.

Call Features
17
3. Enter the desired delay time (0-10 seconds) in the Hotline Delay field.
4. Select .
Placing an International Call
You can place calls to international phone numbers on your phone.
Procedure
1. Tap .
2. Long press digit key 0 on the phone keypad until the plus sign (+) appears.
3. Enter the phone number with the country code.
4. Select Send ( ).
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered,
missed, or forwarded.
Procedure
1. Tap .
The phone screen displays all call records.
2. Tap All Calls andselect the desired history list.
3. Tap the desired entry.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Tap .
2. If the contact was added to a specified contact group, you can tap Local Directory to select the desired contact
group.
3. Tap .
If the selected contact has multiple numbers, tap the desired number to dial out.
Related Topic
Searching for Contacts
Placing an Anonymous Call
You can hide your name and number when you place a call. As a result, the callee receives an anonymous call
without caller identity.
Before You Begin
Contact your system administrator to find out if this feature is available on your phone, and to get the anonymous
call on code or off code if required.
Procedure
1. Go to More >Features >Anonymous Call.
2. Select the desired line.
3. Turn on Local Anonymous.

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4. (Optional.) Turn on Send Anonymous Code.
5. (Optional.) Enter the anonymous call on code and off code respectively.
6. Select .
7. Place a call.
The callee is prompted with an incoming call from anonymity.
If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls
from an anonymous number.
Related Topic
Rejecting Anonymous Calls
Placing Calls to Google Contacts
You can call your Google Contacts from your phone.
Procedure

Call Features
19
1. Go to > Local Directory >Google Contact.
2. Tap .
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Topics
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call.
You can choose to answer the incoming call.
Procedure
1. Select Answer.
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incom-
ing call information is displayed.
Procedure
1. Select Answer ( ).
The active call is placed on hold, and the incoming call becomes active.
Note: You can disable the call waiting feature to reject the incoming call automatically during a call.
Related Topic
Disabling Call Waiting
Answering a Call Automatically
Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your
phone is idle.
You can also enable auto answer mute to mute the local microphone when an incoming call is answered auto-
matically.
Procedure
1. Go to More >Features >Auto Answer.
2. Select the desired line.
3. Turn on Auto Answer.
4. Turn on Auto Answer Mute.
5. Select .
If the auto answer feature is enabled, the auto answer icon appears on the phone screen.