Yealink SIP-T23G User manual

QUICK START GUIDE
SIP-T23G
Yealink IP Phone
Hosted PBX

With Hosted PBX you now have access to the latest phone service.
Get ready to experience the power of Hosted PBX.
Now that you’re set up, be sure to review the features on these pages to help you
get started. If at any time you have questions about your new Hosted PBX solution,
please don’t hesitate to contact one of our dedicated technical support representatives
at 1-855-440-5602 or visit cogeco.ca/hpbx.
Sincerely, the Hosted PBX Team
GETTING STARTED WITH HOSTED PBX
SETTING UP VOICE MAIL
GREETINGS FROM YOUR PHONE
1. Dial feature code *98 or press
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press #to confirm
6. Setting up the Greetings
Choose one of the following options:
Press 1 to record a personal greeting. Follow the voice prompts to complete
the recording.
Press 2 to select system generated greetings that include your name.
Greeting is automatically created.
Press 3 to select system generated greetings that include your phone number.
Greeting is automatically created.
Press 4 to select system generated greetings that include both your name
and telephone number. Greeting is automatically created.
Press the pound key (#) to confirm.
After 3 unsuccessful attempts to log in, you will be locked out.
Please contact technical support at 1-855-440-5602.
Accessing the Voice Portal from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.
Visit cogeco.ca/911 for more information.
Applies to firmware version 44.81.0.15 or later.
www.yealink.com

BASIC CALL FEATURES
PLACING A CALL
Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.
Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.
Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.
ANSWERING A CALL
Using the handset: Pick up the handset.
Using the speakerphone: Press .
Using the headset: Press .
ENDING A CALL
Using the handset:
Hang up the handset or press the EndCall soft key.
Using the speakerphone:
Press or the EndCall soft key.
Using the headset:
Press the EndCall soft key.
TIPS
•During a call, you can alternate between the headset, hands-free speaker
phone and handset modes by pressing the HEADSET key, the Speakerphone
key or by picking up the handset. Headset mode requires a headset connected.
TIPS
•You can reject an incoming call by pressing the Reject soft key.

REDIAL
•Press to enter the Placed Call list, press or to select the desired
entry, and then press or the Send soft key.
•Press twice when the phone is idle to dial out the last dialed number.
CALL MUTE AND UN-MUTE
•Press to mute the microphone during a call.
• Press again to un-mute the call.
CALL HOLD AND RESUME
To place a call on hold:
Press the Hold soft key during an active call.
To resume the call, do one of the following:
If there is only one call on hold, press the Resume soft key.
If there is more than one call on hold, press or to select the desired call,
and then press the Resume soft key.
CALL TRANSFER
You can transfer a call in the following ways:
Blind Transfer
1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the Tran soft key.
Semi-Attended Transfer
1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press or the Tran soft key when you hear the ring-back tone.
Attended Transfer
1. Press or the Tran soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press or the Tran soft key when the second party answers.

CALL FORWARD
To enable call forwarding, dial feature code *72 followed by the number
you want to forward your number to.
To disable call forwarding, dial feature code *73.
CALL CONFERENCE
1. Press the Conf soft key during an active call.
The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers.
All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.
SPEED DIAL
To configure a speed dial key:
1. Press the Menu soft key when the phone is idle, and then select
Features->DSS Keys.
2. Select the desired line key, and then press the Enter soft key.
3. Select Speed Dial from the Type field, select the desired line from the
Account ID field, enter a label in the Label field and enter the number in the
Value field.
4. Press the Save soft key to accept the change.
To use the speed dial key:
Press the speed dial key to dial out the preset number.
TIPS
•You can split the conference call into two individual calls by pressing
the Split soft key.

VOICE MESSAGE
Message waiting indicator on the idle screen indicates that one or more voice
messages are waiting at the message center. The power indicator LED slowly flashes
red and the MESSAGE key LED lights up.
To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
CUSTOMIZING YOUR PHONE
CALL HISTORY
1. Press the History soft key when the phone is idle, press or to scroll
through the list.
2. Select an entry from the list, you can do the following:
•Press the Send soft key to call the entry.
•Press the Delete soft key to delete the entry from the list.
If you press the Option soft key, you can also do the following:
•Select Detail to view detailed information about the entry.
•Select Add to Contacts to add the entry to the local directory.
•Select Add to Blacklist to add the entry to the blacklist.
•Select Delete All to delete all entries from the list.
CONTACT DIRECTORY
To add a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field, and enter the phone number
in the proper field.
4. Press the Add soft key to accept the change.
To edit a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired entry, press the Option soft key
and then select Detail.
3. Edit the contact information.
4. Press the Save soft key to accept the change.

To delete a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired contact, press the Option soft key
and then select Delete.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
VOLUME ADJUSTMENT
• Press during a call to adjust the receiver volume of the handset/
speakerphone/headset.
• Press when the phone is idle or ringing to adjust the ringer volume.
RING TONES
1. Press the Menu soft key when the phone is idle, and then select
Settings->Basic Settings->Sound->Ring Tones.
.
2. Press or to select Common or the desired account and then
press the Enter soft key.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.
AUTO ATTENDANT GREETINGS
Dial the Auto Attendant (AA) phone number (E.g. 51#, 52#, 53# provided by Cogeco)
Upon hearing the IVR Prompt, press/key-in *6
Enter PIN followed by # (E.g. 1234#)
If entering the system the first time, it will give you the option of choosing your PIN (a
minimum of 4 digits is recommended). Re-enter the new PIN to confirm, followed by #.
TIPS
•You can add contacts from call history easily. For more information,
refer to Call History above.

Headset
Volume
Mute
Redial
Message
Speakerphone
Transfer
SIP T23G
YEALINK IP Phone
AUTO ATTENDANT GREETINGS
To Record & Edit recordings for Business and Non-Business hours
Press 1 - To change the configuration of your automated attendant
Press 1 - To turn on/off your automated attendant
Press 2 - To record or edit announcements used for your business-hours menu
Press #to record your initial greeting
When finished recording press #
Press 1 to save the recording
Press 2 to re-record/override
Press 3 to exit
Press 4 to continue recording
Press 3 - To record or edit announcements used for your non-business-hours menu
(Note: this option will be only available if you have your attendant configured by
Cogeco to provide your callers with options during Non-Business hours)
Press #to record your initial greeting
When finished recording press #
Press 1 to save the recording
Press 2 to re-record/override
Press 3 to exit
Press 4 to continue recording
Follow the voice prompts to complete the recording.
Press the (*) button to return to the previous menu.