Yealink T31P User manual

T31P Extension
User Guide

1. Introduction
The Surgery Connect T31P Extension oers all of the functionality essential to all sta but can also be user
configured to best suit any role in your surgery.
This guide takes you through all of the standard and configurable features available on the extension.
2. The Telephone Extension

Fig 1. T he main components of the T31P Extension are individually numbered, there is more detail in the
following table.
No
Item
Description
Activity Indicator
Flashes when -
●The phone is ringing.
●Calls have been missed.
●The phone is rebooted and is starting up.
Phone Screen
Shows -
●Information about calls, including missed.
●Feature information and button labels.
●The user associated with the extension and their current status.
●The Date & Time.
●General information messages.
Feature Line Keys
Log In/Out

No
Item
Description
Context Sensitive
Softkeys
Linked to various features and functionality, some of which
are configurable.
These keys can change function depending on the current user activity
(such as in call or transferring a call).
Arrows navigate through displayed information.
“OK” confirms actions or answers incoming calls.
Mute or unmute an active call.
Calls the Surgery Connect access system for personal or group
voicemails.
Transfers a call.
Toggles the headset mode ON/OFF.

Toggles the handsfree speakerphone mode.
Brings up a recently dialled numbers list and initiates redial of
selected number.
Adjusts the volume of the handset, headset and speaker.
The handset and speaker volume is changed whilst at the dial tone or in
a call. The ringer volume is changed whilst the extension is idle.
Allows you to enter numbers, letters and special characters.
If a menu item has an index number, you can use the keypad
to select the item.
Speaker
Provides ringer and hands-free (speakerphone) audio output.
Hookswitch
Secures the handset in the handset cradle when the phone is
mounted vertically.
Connects and disconnects the phone to the line when the handset
is placed and lifted from the hookswitch.

3. Feature Keys
The current feature is described below -
Feature
Description
Usage and Comments
Login/Logout

Toggle between logging
in and logging out the
extension from the
service entirely.
When logged in the associated button light will be
green and the button label will show “Logout” .
When logged out the associated button light will be red
and the button label will show “Login”

When logged out no calls will target the extension at all
and the extension will not appear on views and consoles.
Magic Button
To Follow
To Follow
4. Context Sensitive Softkeys
The context sensitive softkeys are the 4 below the phone screen. As the name suggests, the functionality of
these changes depending on the the current activity, this next table describes what the buttons allow when
the phone has no call activity on it -
Key
Description & Comments
Go DND
Toggles the user between Available and DND ( Do Not Disturb).
GPickup 
The Group Pickup key can be pressed in order to answer a call that is ringing on
another extension that is part of the same distribution group. For example, a
telephone that’s part of the Appointments Group can be answered by any other
extension in the Appointments Group by using the GPickup button.
Cen Dir
The key to access the Central Directory which is centrally managed via the
Configuration Console. It can be used from and added to via the Surgery Connect
User Console. The contacts can then be accessed through all extension handsets
through the Cen Dir button, once the handset has updated overnight.
History
Shows in and outbound call history on the extension. You can scroll down the list with
the arrow keys. You have the option to call back or delete the call record from your
extension’s records.
Details
Important information about the extension - this will be mainly used for
identification purposes when contacting the Support Department - they will talk
you through the information they need.

Next, here is an overview of the functionality when the extension is in dial mode - this is when the handset
has been lifted or the speakerphone or headset keys have been pressed but no number has been dialled.
Key
Description & Comments
GPickup
The Group Pickup key can be pressed in order to answer a call that is ringing on
another extension that is part of the same distribution group. For example, a
telephone that’s part of the Appointments Group can be answered by any other
extension in the Appointments Group by using the GPickup button.
Cen Dir
The key to access the Central Directory which is centrally managed via the
Configuration Console. It can be used from and added to via the Surgery Connect
Console. The contacts can then be accessed through all extension handsets through
the Cen Dir button.
History
Shows in and outbound call history on the extension. You can scroll down the list with
the arrow keys. You have the option to call back or delete the call record from your
extension’s records.
Delete
Deletes one or more part dialed numbers.
Cancel/End
Call
Ceases the current call whether it has been dialled or not and returns to the idle
screen.
Finally, here is an overview of the softkey buttons whilst a call is active .
Key
Description & Comments
P.Rec
Pause Recording button which toggles whether the call is being recorded or
not - an audible announcement is played to the extension when this is toggled.
Hold
A traditional hold key, pressing this will put the caller on hold, the key will then
turn to Resume which will retrieve the caller.
Conf
Use this softkey to add a third party to the current call.
5. Hard Keys
The hard keys are the 6 keys to the right of the main keypad area, these have static functionality that you
would expect on most telephone extensions, a brief overview of these is below.
Key
Description & Comments
Mute
Mutes or unmute an active call
Message
Calls the Surgery Connect voicemail access service where you can login to
manage your voicemail with your individual user pin. (if applicable to your
service)

Key
Description & Comments
Headset
Toggles between using a connected headset and not.
Transfer

Initiates and finalises the transfer process.
Redial
Redial - brings up a list of the most recent dialled calls
Speakerphone
Causes the other parties in the conversation to be played through the telephone
speaker.
6. Hold & Transfer
As described in the button descriptions section, the Hold softkey will put the caller on hold (both inbound and
outbound calls) in the expected manner, pressing the Resume softkey will bring the call back.
If you decide that you would like to transfer the call you can press the transfer key which automatically
holds the caller. You will hear a dial tone where you are able to enter either a short dial of a colleague or, if you
would prefer, dial a full external number to transfer the call out of your organisation. Note if you know straight
away you want to transfer the call, you can skip the hold stage and just press the transfer key straight away.
Once you have dialled the desired transfer number, you can speak to the recipient before finalising the
transfer with the transfer key. Should, at any point during the transfer process, you wish to resume the call
with the original caller you may press the Cancel button to cancel the transfer process and then press the
Resume k ey to get the caller back from hold.
7. Conference
The Conf soft key allows you to join three participants together in a conference call by following the steps
below:
●Whilst in a call with a second party press the Conf soft key.
●This puts the second party on hold and presents you with a dial tone
●Enter a short dial of a colleague or a full external number to dial out to the third party.
●When they answer you have the chance to talk to them.
●Pressing the Cancel softkey will release the third party if they are not able to join the call.
●Pressing the Conf soft key will confirm the conference and join all three parties together.

8. Central Directory
The CenDir softkey gives you access to your organisation’s Central Directory of contacts which is managed by
the Administrators of the service but can be populated through the Surgery Connect User Console.
Upon pressing the CenDir softkey you will be presented by the latest 50 entries in alphabetical order, as it is
likely your Central Directory has more than this number your most eective method of finding the contact
number you want is to use the search facility.
You may search on either name or number, the search is reactive so as you enter characters into the search
box the contacts list is updated to show the entries matching the current search criteria. To alter the search
entry method you can press the central softkey, this will either display -
●abc/ABC/Abc - L etters only, (case is not important in the search)
●2aB - Combination of numbers and letters
●123 - Numbers only
Depending on your selection each key will have numbers and letters associated with it, cycle through the
numbers and letters by pressing the keys multiple times and pausing when you get to the desired character.
Once the contacts list is filtered down as per your search you can use the arrow keys and the ok button to
select and call the chosen contact.
9. Screen and Icons
Idle Screen
The idle screen is made up of the status bar, line keys and softkeys. The time and date is displayed in the
middle of the screen.
Key
Description & Comments
Status Bar
Displays the default account (number), feature status icons and the time. The Status
icons are displayed when features are activated.
Line Keys
(Configured)
Displays the information associated with the line keys and feature keys on the phone.

Key
Description & Comments
Page Icons
The page icons appear only when you assign functionality to line key 5 - 12.
Softkeys
Each softkey label indicates the action for the softkey below the screen.
Status Bar Icons
Key
Description
Key
Description
Wired network is unavailable
Phone Lock
Wired network is unreachable
Do Not Disturb (DND)
Speakerphone (hands-free)
mode
Keep Mute
Handset mode
Silent mode
Headset mode
Voice Mail
Icons Indicators
Associated with the line.
Key
Description
Key
Description
Line successfully registered
DND enabled
Registering
Register Failed