Yealink T58 User manual

YEALINK T58/57/56
telware.com | 800.637.3148 | 1824 Industrial Center Circle, Charlotte, NC 28213
User Guide

Yealink-T58/57/56 User Guide
Welcome to the Yealink T58/57/56 user guide. This document has been designed to help familiarize you
with the basic button layout of the desk phone, as well as guide you through the active call options,
voicemail, and some advanced features the Yealink T58/57/56 has to offer.
HOLD
Press the hold button to quickly place an active call on hold. The caller will hear hold music. Press it again to
resume the call.
TRANSFER
Press the transfer button to quickly make a blind, attended, or voicemail transfer. More information about
transferring can be found on page 4.
VOICEMAIL
Press the voicemail button and enter your pin number to hear an automated list of voicemail options. Options
include listening to new messages, changing greetings, setting a new voicemail pin, and more. A full list of
voicemail options can be found on page 5.
VOLUME CONTROL
This button has a few primary functions:
1. To raise or lower the ringtone volume.
2. To raise or lower the call volume while on an active call using your handset, headset, or
speakerphone.
The Basics
PRIMARY BUTTON LAYOUT
2
HEADSET
Press the headset button to enable the use of a compatible headset. It will illuminate green when active.
Press again to disable.
MUTE
Press the mute button while on an active call to mute your microphone. It will illuminate red when you are muted.
Press again to un-mute the call.
REDIAL
Press the redial button to view a list of recently placed calls. If you would like to automatically redial your most
recent placed call, simply press the redial button twice.
SPEAKERPHONE
Press the speakerphone button to initiate the speakerphone either ahead of placing a call or while on an
active call. It will illuminate green when active.

PROGRAMMABLE BUTTONS
As our phones are fully customizable, some of the programmable buttons may differ depending on your business needs.
●LINE APPEARANCE KEYS |Labeled as your extension number, these are your two open lines for multiple calls.
While switching between lines, callers will automatically be placed on hold.
●PARK KEYS |Park allows you to place callers on a company-wide hold. Park buttons will illuminate red on all
phones when there is a caller on park. Available park keys will remain green.
●ADDITIONAL PROGRAMMABLE FEATURES |Other programmable buttons include speed dials, busy lamp field
(BLF), additional park buttons, page buttons, and more.
Programmable
Buttons
Indicator Light
INDICATOR LIGHT
When the indicator light is flashing, you either have a missed call and/or a voicemail. Your screen will show a bouncing
arrow icon for missed calls and a cassette tape or envelope icon for new voicemail messages. Simply check your call
history and/or listen to the new voicemail(s) to clear the light and icon indicators.
PHONE DIALER
Tap to enter the dialing screen. To the left of the screen, you will see a list of your most recent placed calls. To the right,
you will see a dial pad. Tap the desired characters and then tap Send to dial out the number. You may also use the
physical dial pad.
DIRECTORY
Tap to enter your system's phone book, both company-wide (Remote Phone Book > Company Directory) or personal
(Local Directory). Tap the contact to call or select the information icon to view contact details.
HISTORY
Tap to enter your phone's call history and view a list of your missed, placed, received, and forwarded calls. Select the
information icon to view call details as well as more options such as adding the caller to your local directory, add the
caller to your blacklist, or delete the entry.
3
Android Keys
Phone Dialer
Directory
History
ANDROID KEYS
Return to previous screen. Return to the home page. View and manage recently used applications.
To add additional programmable buttons To expand or condense the list of programmed buttons

Active Calls
PLACING A CALL
To place a call, pick up the handset, dial the number or extension on the screen or physical dial pad, then tap Send. Alternatively,
with the handset on its hook, press the speakerphone key, dial the number or extension, and tap Send. Or with your headset
connected, press the headset key to activate headset mode, dial the number or extension, and tap Send.
INCOMING CALL
When receiving an incoming call, the following options will display on the screen:
Pick up the handset, press the speakerphone button, or tap Answer.
To forward the call to a 10-digit number or extension without answering the phone first.
To stop the ringing but allows the caller to hear the standard number of rings before going to voicemail.
To send the caller directly to voicemail.
ACTIVE CALL
Once on an active call, the screen will display the following options:
The Transfer button allows the following types of transfers:
●BLIND |To send the caller to another extension or 10-digit number without speaking to the receiving party first.
Tap Transfer, dial the extension or 10-digit number and tap B Transfer.
●ATTENDED |To send the caller to another extension or 10-digit number after confirming with the receiving party
first. Tap Transfer, dial the extension or 10-digit number, and tap Send. Once the receiving party confirms, then tap
Transfer.
●VOICEMAIL | To send the caller directly to an internal extension’s voicemail, tap Transfer, dial *55 + extension
number, then tap B Transfer.
To place a caller on hold, tap Hold. The other party will hear hold music until you resume the call by
tapping Resume.
To conference in another party, tap Conference. Dial the extension, 10-digit number, or search your
contacts and tap Send. Once the new party has answered, tap Conference to bridge the calls together.
Within the Conference menu, the screen will display the following options:
To separate the calls back into two individual calls.
To place both callers on hold.
To mute, hold, or remove an individual on the call.
To end the call.
Using the conference method, only 3 calls can be conferenced in at a time. If you would like to have a conference
with more than three parties, we can set up a conference bridge to fit your needs.
In addition to hanging up the handset, you may also tap End to end a call.
ANSWER
TRANSFER
SILENCE
REJECT
FORWARD
CONFERENCE
HOLD
END CALL
MANAGE
SPLIT
HOLD
END
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Voicemail
SETTING UP YOUR MAILBOX
The first time you log into your mailbox, we recommend recording your name and personal greeting.The name recording is for
the dial-by-name directory, so when someone enters the first three letters of your last name, it will announce your name
recording.The greeting plays when your mailbox is reached by acaller.It is very important to make acustom message, as
many callers will not leave messages at mailboxes that have generic greetings.
ALTERNATE GREETINGS
Your mailbox supports multiple greetings for different scenarios like business trips and holidays.From your mailbox main
menu, press 6for greetings, and then press 1to record an alternate greeting.When prompted for the greeting number, press 2
for your next alternate greeting (1 is your default greeting).After your recording is completed, select the active greeting by
selecting option 3in the greetings menu.
VOICEMAIL OPTIONS
To access your voicemail either press the Message button or dial 5001.You will be prompted to enter your pin, then you will be
provided with the following voicemail options:
1
2
3
4
5
6
7
New Messages
Saved Messages
1. Save
2. Replay
3. Forward to User
4. Delete
5. Skip
6. Reply
7. Rewind 15 Seconds
8. Pause/Continue
9. Fast Forward 15 Seconds
Send Messages
1. To individuals
2. To All
3. To Defined Groups
Set Call Forwarding
1. To Mailbox
2. Destination Device
3. Turn On/Off
4. Forward to Here
Control Options 1. Set Password
2. Record Name
Greetings
Deleted Messages
1. Record Greeting
2. Review Greeting
3. Select Greeting
1. Retrieve to Saved Box
2. Replay
3. Skip
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CREATE/CHANGE PIN | DESK PHONE
Voicemail menu, dial 5, then 1.
CREATE/CHANGE PIN | WEB CLIENT
Select the drop-down arrow by your name and select
Profile. Scroll down to Change Voicemail Pin, add/edit
your pin number, and Save.
VOICEMAIL TO EMAIL
Select Messages from the navigation menu on the One
Cloud web portal. Then go to Settings and scroll down
to Email Notification. Select Send w/attachment and
indicate where you would like the recorded voicemails
to go (new, save, trash).
GENERAL VOICEMAIL
Dial 5000 + Account # (Ext) + Pin
ONECLOUD WELCOME EMAIL
If the OneCloud welcome email has expired or you did
not receive one, go to myonecloud.com and select “Are
you a new user?” located under the main login box. It
will prompt you to enter your extension and email
address. Then, click Send and a new welcome email will
be sent to you. Recommended Browsers: Google
Chrome or Microsoft Edge.
TRANSFER
BLIND | Transfer →Ext or # →B Transfer
ATTENDED |Transfer →Ext or # →Send →Transfer
VOICEMAIL |Transfer →*55 + Ext →B Transfer
CONFERENCING
Placing a 3-way conference call from your phone while on
an active call:
Conference →Ext, #, or contact →Send →Conference
STAR CODES
PAGE INDIVIDUAL |Dial *08 + Ext
ANSWERING ANOTHER PHONE’S INCOMING CALL |
Dial *07 + that phone’s Ext
TRAINING NOTES
Add your own helpful notes from our in-person or remote
training below!
Quick Reference Guide
VOICEMAIL
ACCESS
DESK PHONE
(Or by dialing 5001)
WEB CLIENT
(myonecloud.com)
MOBILE APP
(App Store: OneCloud Mobile)
TelWare Support Team
If you are having any service-related issues, visit our
website support.telware.com or call 1-800-637-3148
to open a service ticket.
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